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Professional, IT Operations (IT Software Asset Management)

Taguig, Philippines
Job ID: 49199

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Description

Major Responsibility: IT Software Asset Management

  • Supporting Actions: Performs day to day management of the Software Asset data integrity reporting out data compliance improvement areas
  • Updates process compliance metrics identifying areas of improvement
  • Updates monthly operational metrics
  • Assisting with maintaining the mapping of entitlements, agreements and owners
  • Perform Quarterly Internal Software Audit
  • Assists strategic souring team for coordinating software audits by external vendors
  • Maintains inventories and provides reports on utilization, aging, and support contracts
  • Maintains software license entitlement and usage information and publishes regular reports
  • Supports software procurement, re-harvesting and true-ups
  • Supports software agreement renewals
  • Prepare/update Software Asset Management process documentation

Major Responsibility: Reporting and Process Governance

  • Supporting Actions: IT Asset Software Management process expertise to ensure process compliance and training as required
  • Updates monthly metrics and reporting and reviews with leadership
  • Ability to produce and analyze electronic discovery data from various sources and complex analysis of data to drive data quality improvement
  • Ability to train new hires on the IT Asset Software Management process as well as provide refresher training to incumbent staff as required

Qualifications:

  • A Bachelor’s degree (or equivalent work experience) in related science and math discipline with an IS emphasis. ITIL V4 certification is an added plus. A minimum of 3 years of experience in:
  • IT Software Asset Management
  • Experience in using Service-Now SAM Pro is preferred
  • Experience with any major Configuration Management Database tools (ServiceNow, BMC Remedy, CA CMDB, HP Service Manager)
  • Experience in electronic inventory discovery tools (MS SCCM & Tanium) and integrations to CMDB (ServiceNow Discovery, BMC ADDM)
  • Experience in infrastructure tools and integrations to CMDB (MS SCCM, Active Directory, VMWare vCenter) Experience in Microsoft Office
  • Highly skilled in Microsoft Excel
  • Experience with ITSM tools (Service-Now, BMC Remedy, Jira, HPE Service Manager)
  • Experience with software license types, terms and conditions and Enterprise Agreements
  • Experience with software license audits and procedures

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