Sr. Professional, IT Operations (Sr. IT Software Asset Management)

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012. 

Major Responsibility: IT Software Asset Management

• Supporting Actions: Performs day to day management of the Software Asset data integrity reporting out data compliance improvement areas
• Updates process compliance metrics identifying areas of improvement
• Updates monthly operational metrics
• Assisting with maintaining the mapping of entitlements, agreements and owners
• Perform Quarterly Internal Software Audit
• Assists strategic souring team for coordinating software audits by external vendors
• Maintains inventories and provides reports on utilization, aging, and support contracts
• Maintains software license entitlement and usage information and publishes regular reports
• Supports software procurement, re-harvesting and true-ups
• Supports software agreement renewals
• Prepare/update Software Asset Management process documentation

Major Responsibility: Reporting and Process Governance

• Supporting Actions: IT Asset Software Management process expertise to ensure process compliance and training as required
• Updates monthly metrics and reporting and reviews with leadership
• Ability to produce and analyze electronic discovery data from various sources and complex analysis of data to drive data quality improvement
• Ability to train new hires on the IT Asset Software Management process as well as provide refresher training to incumbent staff as required

Qualifications:

• A Bachelor’s degree (or equivalent work experience) in related science and math discipline with an IS emphasis. ITIL V4 certification is an added plus. With 5 - 7 years of experience in:

• IT Software Asset Management
• Experience in using Service-Now SAM Pro is preferred
• Experience with any major Configuration Management Database tools (ServiceNow, BMC Remedy, CA CMDB, HP Service Manager)
• Experience in electronic inventory discovery tools (MS SCCM & Tanium) and integrations to CMDB (ServiceNow Discovery, BMC ADDM)
• Experience in infrastructure tools and integrations to CMDB (MS SCCM, Active Directory, VMWare vCenter) Experience in Microsoft Office
• Highly skilled in Microsoft Excel
• Experience with ITSM tools (Service-Now, BMC Remedy, Jira, HPE Service Manager)
• Experience with software license types, terms and conditions and Enterprise Agreements
• Experience with software license audits and procedures