Professional, IT Operations (IT Software Asset Management)

Description

Major Responsibility: IT Software Asset Management

• Supporting Actions: Performs day to day management of the Software Asset data integrity reporting out data compliance improvement areas
• Updates process compliance metrics identifying areas of improvement
• Updates monthly operational metrics
• Assisting with maintaining the mapping of entitlements, agreements and owners
• Perform Quarterly Internal Software Audit
• Assists strategic souring team for coordinating software audits by external vendors
• Maintains inventories and provides reports on utilization, aging, and support contracts
• Maintains software license entitlement and usage information and publishes regular reports
• Supports software procurement, re-harvesting and true-ups
• Supports software agreement renewals
• Prepare/update Software Asset Management process documentation

Major Responsibility: Reporting and Process Governance

• Supporting Actions: IT Asset Software Management process expertise to ensure process compliance and training as required
• Updates monthly metrics and reporting and reviews with leadership
• Ability to produce and analyze electronic discovery data from various sources and complex analysis of data to drive data quality improvement
• Ability to train new hires on the IT Asset Software Management process as well as provide refresher training to incumbent staff as required

Qualifications:

• A Bachelor’s degree (or equivalent work experience) in related science and math discipline with an IS emphasis. ITIL V4 certification is an added plus. A minimum of 3 years of experience in:
• IT Software Asset Management
• Experience in using Service-Now SAM Pro is preferred
• Experience with any major Configuration Management Database tools (ServiceNow, BMC Remedy, CA CMDB, HP Service Manager)
• Experience in electronic inventory discovery tools (MS SCCM & Tanium) and integrations to CMDB (ServiceNow Discovery, BMC ADDM)
• Experience in infrastructure tools and integrations to CMDB (MS SCCM, Active Directory, VMWare vCenter) Experience in Microsoft Office
• Highly skilled in Microsoft Excel
• Experience with ITSM tools (Service-Now, BMC Remedy, Jira, HPE Service Manager)
• Experience with software license types, terms and conditions and Enterprise Agreements
• Experience with software license audits and procedures