LATAM - Data Recovery & Virtualization Pre-Sales Engineer

Description

Job description

Title: LATAM - Data Recovery & Virtualization Pre-Sales Engineer

Brief description: Pre-Sales Engineer for Latin America in charge of promoting all Data Recovery and Virtualization solutions.

Requirements:

• Bachelor’s degree in Computer Science or related field, or experience according to the profile requested.
• Excellent written and verbal communication skills.
• Excellent listening skills and presentation skills.
• Strong organizational and problem-solving aptitude.
• Demonstration of critical thinking capabilities is a must.
• Ability to work in a team environment, maintain a high level of accuracy while handling large quantities of information, multi-task, respond positively to rapid change, perform with a strong sense of urgency, build strong business relationships, deliver a high level of customer service, and prioritize work under detailed supervision.
• Understand Backup and Disaster Recovery technologies.
• How to optimize backups and recovery data.
• Basic knowledge of networking concepts 
• Basic knowledge about storage area network protocols (iSCSI, FCoE)
• Mandatory:
  • Intermediate or advanced English (desirable)
  • At least 2 years of experience working with solutions for servers, storage, and backup environments.
  • Solid knowledge about Baremetal operating systems (Windows / Linux), virtualization (VMware / Hyper-V / Nutanix), and cloud storage.
  • Understand KPIs and metrics related to the backup and recovery data
  • Best practices of data backup and recovery.
• Desirable:
  • Some Data Center certifications, such as servers, storage, backup environments, and operating systems as well as virtualization.
  • Minimum Veeam Sales Professional (VMSP) and Veeam Technical Sales Professional (VMSTP) certifications and have taken a Veeam Certified Engineer (VMCE) course.
  • Minimum Veritas VSE and VSE + path certifications of your Backup Exec / Netbackup / Infoscale products.
  • Basic level knowledge with Public Cloud environments, such as AWS, Azure, GCP.

Activities: 

• Analyze RFPs and determine the best solution, service, and architecture from the Data Recovery and Virtualization solutions.
• Create Build of Material (BOM) according to the customer's needs.
• Answer technical doubts about Data Recovery and Virtualization solutions 
• Develop and deliver webinars to partners and end customers.
• Give specialized training to partners and end customers.
• Design laboratory scenarios for demos, PoC, and training.
• Contribute with ideas and strategies for continuous improvement of the Data Recovery & Virtualization Presales services.
• Interact with manufacturers to support them in sales strategies.
• Attend training and obtain the requested certifications.
• Answer customer calls or emails on assigned product categories or lines within defined service level agreements. 
• Provide excellent customer service while developing complete solutions for customers. 
• Demonstrate moderate to advanced product knowledge and skills for creating appropriate technical solutions.
• Actively demonstrates the importance of getting the sale related to the value created.