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Solution Architect ( Palo Alto & Okta )

This job posting is no longer active.

Cedar Park, TX, United States
Job ID: 48765



Ingram Micro is an integral part of the technology and commerce ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Lifecycle Management, e-Commerce Logistics, and Cloud solutions. With $49 billion in revenue and the ability to reach 90% of the global population, we have become the world’s largest technology distributor with operations in 59 countries and more than 35,000 associates.

Cloud Harmonics Solution Services is an Ingram Micro company. We enable our partners to build and expand their business with security-focused, cloud-forward vendors driving digital transformation.

Key Responsibilities:

Professional Services 30%
Provide design and implementation support to clients and customers of Cloud Harmonics.

Be available for remote and/or onsite work where required to best suit the needs of the company.

Expert Level Training 30%
Delivery of exceptional training on a weekly basis. Effectively communicates product/vendor capabilities Tests and maintains existing lab environment.

Pre-sales / Sales Engineering 30%
Provides vendor solutions to customer inquiries targeting specific technology requirements. Facilitates conversations with customers to provide the best solutions. 

Courseware and Lab Environment Development 10%
Takes complex ideas and transcribes them into a clear, concise message to support the customer’s Product understanding. Builds lab environments to support courseware development and enhance the customer’s experience. 

Decision Making Authority Level 

  • Proposal of New Technologies for future classes
  • Adjusting timelines based on current build out plans
  • Suggestion of supplemental training for junior staff

Explain the decisions that depend on position’s advice:

  • Lab buildouts
  • Timeline for new classes
  • New technologies for future classes and products for potential distribution 

Example decisions that depend on position’s advice:

  • We need to offer “Class X” next month, is this doable? What resources do you need and how much time will it take?
  • This vendor has approached us to offer training and services, is this a fit for our organizational strategy?
  • This potential client desires product “x” installed. Is this something within our capabilities?


  • Possess a strong technical skill set acquired through advanced training, study and experience
  • Four-year college degree preferred or equivalent technical job related 
  • Minimum 5years functional experience in networking and/or security industry including a minimum of 1 years position-specific experience in either technical training, pre-sales support, or professional services.   
  • Minimum of 1 professional certifications from 1 supported vendors. 
  • Professional Level Networking or Security
  • Certificate PCNSE or CCNP   



This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

 Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.  Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment. 

 Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.  


Ingram Micro


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