Business Analyst

JOB PURPOSE:

·       To provide full reporting service, producing daily, weekly and monthly reporting as required by the customer.

·       To maintain clear and orderly files for all reports generated and provided internally or to the customer

·       Utilise strong communication skills to build relationship with key stakeholders, attending meetings both on site and at customers’ premises.

·       To implement proven techniques, measuring all aspects of the key performance drivers within the processes, analysing and identifying areas of focus, and driving improvements within the team.

·       Explore opportunities for enhanced performance in all areas of the service provided where current performance is judged as satisfactory, but not market leading.

·       To measure and report the ‘product in life’ performance based on the AITB reporting provided by Customer

·       To actively provide forecast data on expected channels of work

·       To proactively assist to attain and exceed customer expectations through the effective management of the commercial and service improvements.

·       To provide an impact assessment and analysis in relation to service impacting issues.

·       To ensure that customer experience is monitored, and analysis of results is provided to customers

PRINCIPAL TASKS OF JOB / CORE RESPONSIBILITIES:

·       Develop full understanding of customer requirements and drivers across all internal divisions.

·       Understand customer experience drivers

·       Analyse product reliability trends, identify root cause for Ingram Micro and its customers, suggesting solutions in every case.

·       Ensure compliance of Ingram Micro policies and procedures

·       To be aware of the Health & Safety requirements, in accordance with guidelines as set out in the Health & Safety manual

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.