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Sr. Product Manager – Global eCommerce

Irvine, CA, United States
Job ID: 49681

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Description

Ingram Micro is an integral part of the technology and commerce ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Lifecycle Management, e-Commerce Logistics, and Cloud solutions. With $49 billion in revenue and the ability to reach 90% of the global population, we have become one of the world’s largest technology distributors with operations in 59 countries and more than 35,000 associates.

This position is in the Irvine, California corporate headquarters and has the opportunity for hybrid work with up to three days remote per week.

Do you want to drive ecommerce innovation for a global company who’s web sites serve 60+ million yearly visits and generate over $5B in annual revenue across 30 countries? Does the opportunity to create digital capabilities which exceed customer expectations while establishing the pathway to double digit growth excite you? Are you fulfilled by seeing the results of your efforts impact key metrics and move needles? If yes, then the Sr. Product Manager role at Ingram Micro may be for you.

The Ingram Global eCommerce team is looking for a Sr. Product Manager to drive key customer experience initiatives for its innovative, new digital platforms. We are looking for a smart and innovative product manager who is self-sufficient and thrives in ambiguity, has experience in setting web content strategies and roadmaps, and can drive results across business and technical teams. Success is measure through customer engagement, internal efficiencies, and customer satisfaction – in short you make a difference for our customers and our business!

The position involves regular communication with senior management across business, digital strategy, and technology, therefore, effective presentation skills are essential for this opportunity. We are also looking for strong market and customer analytical skills to extract the prioritization of content roadmaps and business cases. As a product manager, you must be able to understand overall objective, set a path for the content area that aligns to the strategy, and lead and influence others to achieve our goals.

The Sr. Product Manager will have responsibility for key aspects our Ingram's ecommerce and web properties. The ability to work with various stakeholders from marketing to various divisional and corporate groups while also working effectively with engineering, UX, analytics, business, and other internal teams.  Agile team building, cross functional collaboration, accountability, ownership and defining success criteria are some of the key qualities required for this position. 

The ideal candidate will be strong in the following areas:

  • Product Management and development, working together with business and technology teams to design, develop, or enhance existing front-end web capabilities and customer experience.
  • Strong advocate for internal and external customers and is able to convert their needs into prioritized roadmaps
  • Product area management, including creating strategy, roadmaps, and managing backlogs
  • Understanding of the key stakeholders and the associated business units
  • Product knowledge of ecommerce, particularly in a B2B environment, and general customer engagement
  • Collaboration with development teams to define scope and processes within Agile Framework
  • Ability to understand complex business and technical considerations and make appropriate decisions to ensure positive, global results 

Your role:

  • Meet with customers, partners, peers and stakeholders, including key business stakeholders, to understand market and business requirements, opportunities, and challenges
  • Define product area strategy, roadmaps, and the scope of work that align with the vision of the digital strategy organization.
  • Analyze macro-economic trends, perform competitive analysis, size-up internal capabilities, and build business cases to support the portfolio of initiatives.
  • Ability to establish strategies and roadmaps that align across key dimensions of local (region/country), customer type (SMB/large), and product offering (hardware/software/services)
  • Latitude to make product decisions for responsible functional area as aligned with broader goals
  • Help to build a strong culture within the scrum team
  • Collaborate with the respective engineering / development partners to assist in designing the best product in terms of customer experience.
  • Contribute to long-term product roadmap and strategy
  • Be an ambassador for all things digital within Ingram Micro and to champion transformation across the organization

What you bring to the role:

  • BA/BS in Computer Science, Business Administration, or related technical field.
  • 5+ years of relevant product management experience with content management and web front-end
  • Demonstrated ability to quickly grasp new technology, and complex workflows.
  • Ability to interact with Engineers and Designers on technical topics to identify best possible decisions.
  • Data driven with the ability to define, track and act upon KPIs
  • Outstanding communication skills: written, and verbal.
  • Strong knowledge and practical experience with product management, business strategy, technology strategy, and roadmap planning and scenario analysis.
  • Preferred: an MBA (or equivalent) from a top-tier institution, or equivalent business experience.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.  Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

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