Ingram Micro
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Program Manager

This job posting is no longer active.

Indianapolis, IN, United States
Job ID: 50134

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Description

 

Ingram Micro is an integral part of the technology and commerce ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Lifecycle Management, e-Commerce Logistics, and Cloud solutions. With $49 billion in revenue and the ability to reach 90% of the global population, we have become one of the world’s largest technology distributors with operations in 59 countries and more than 35,000 associates. 

Summary: Responsible for managing lifecycle program/s for customers utilizing our Device Life Cycle service offering. Managing the customer and customer expectations while working with internal teams on driving process and metrics (SLA, KPI).
This person will also
drive customer success strategy within organization and with partners.  Will work on digitizing the relationship, providing rich dashboards, one-click reporting and a customer view into their operation. 
They will work with the appropriate teams to get this done, set deliverable dates and hold to teams accountable to them.  Provides product installation, configuration, and training. Performs systems maintenance to update records, specifications, and operating procedures of partner systems.
This person needs to be very organized and polished to deal with a very demanding customer.  What you bring to the role: Recognized subject matter expert with specialized knowledge in the function. Manages large projects or processes. Limited oversight from manager.
Coaches, reviews and delegates work to lower-level professionals. Problems faced are difficult and often complex.
Influences others regarding policies, practices and procedures. Provides solutions to a variety of advanced complex technical projects or business issues requiring state of the art technical or industry knowledge.
May be the in-house expert on specific technologies or within the job function area. Complete understanding and wide application of advanced technical principles, theories and concepts in a specialized field. Possess broad knowledge of professional field and other related functions.
Goals are provided to the incumbent in form of desired results. Determines and develops approach to solve functional area related issues. Possess the strongest of skills acquired through advanced training, study and experience. Four-year college degree (or additional relevant experience in a related field).
*This is not a complete listing of the job duties.

It’s a representation of the things you will be doing, and you may not perform all of these duties. Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.  Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment. 
#LI-SR1

 

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions. 



All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro Commerce & Lifecycle Services
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