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Program Manager – Transformation

This job posting is no longer active.

Mumbai, MH, India
Job ID: 50199

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Description

Role: Project Manager – Transformation Services 

Job Family Description:

Ingram Micro Professional Services, APAC region, Regional Delivery Centre (India)

Regional Delivery Centres (RDC) are made up of teams that provide remote (offsite) service, customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Management Level Definition:

IM Level: L4

Applies advanced level of subject matter knowledge to solve a variety of common business issues. Works on problems of high or moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Formulates and/or follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Key Roles & Responsibilities

  • Works on complex projects where analysis of situations or data require and in-depth evaluation of multiple, complex factors, and significant use of judgment
  • Delivers projects affecting multiple client divisions or the enterprise
  • Manages a portfolio of projects or a program and supervises other project managers on very large multi-function, multivendor projects
  • Manages global, internal projects requiring advanced scheduling and coordination techniques to meet client deadlines
  • Manages Project Financials by meeting or exceeding approved budgets. Provides reliable financial forecasts to management
  • Manages complex/ multifunction and/ or global delivery relationships with senior and executive (“C” Level) client management and internal stake holders
  • Manages Project Team, Mentors & encourages skill development of project team members through others
  • Communicates the direct value our capabilities will provide to our business partners & customers

Skills

  • Excellent Customer Handling Experience
  • Demonstrates an in-depth knowledge of key operational policies, processes and methodologies applicable to project management
  • Experience in transformation projects, support background, customer experience etc.
  • Has an extensive understanding of critical project management techniques
  • Proven expertise in Cloud Solutions and other relevant technologies
  • Good understanding of Datacentre & Application Migrations & Implementations
  • Good understanding of DevOps Solution Implementations
  • Recognized as a leader in the PM Professions community
  • Strong Collaboration, Negotiation & Communication Skills
  • Superior listening and interpersonal skills
  • 8-10 years’ experience in project management
  • PMP Certified (Must)
  • Agile Scrum Certified (CSM) (Preferred)

 

Soft skills

  • Work independently decisions within degree of authority
  • Proven track record of leading projects
  • Ability to motivate and influence team members
  • Process/systems orientated
  • Analytical thinking and decision making
  • Excellent written and oral skills
  • Excellent articulation skills
  • Client facing and Client management capabilities
  • Ability to guide team and provide leadership
  • Ability to work under tight schedules and deadlines
  • Work cohesively with larger team and partners

 

Education, Certification and Experience

  • Engineering, Graduate or equivalent
  • PMP Certification or equivalent must
  • 10-15 years of overall experience out of which 5+ years of experience in managing transformational projects for any reputed IT Solutions and Services Company 
Ingram Micro
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