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Sr. Associate, Credit Development (Night Shift)

This job posting is no longer active.

Taguig City, Philippines
Job ID: 50107



Position Summary


Provides administrative or technical support at a specialist level.  Incumbents are highly proficient in a broad range of activities related to their job.  May act as a lead or mentor to more junior technical or administrative support personnel.   Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures.

Major Responsibility: Operations Tasks


Supporting Actions:

  • Periodic review and perform write up of accounts
  • Spreading of Financial Statements
  • Export Compliance Process
  • Handling of inbound/outbound calls
  • Handling of complex reconciliation tasks
  • Coordinate/collaborate with business partners for dispute resolution
  • Build and develop excellent working relationships with internal customers
  • Review and release of orders on hold based on the authority level
  • Payment application for complex processes (Wires, Auto cash, Credit Card)
  • Suspense account reconciliation
  • Coverage or back up when necessary due to staffing shortage
  • Reconciliation of coded items and disputes raised by customers
  • Exercise judgment based on define process to determine appropriate action
  • Proactive problem solving
  • Handle internal and customers escalations by cultivating customer experience
  • Other administrative functions as needed and identified by the role


End Results: Timely and accurate processing of transactions based on the agreed SLA.  Performance should be error free or should have no financial impact.  Scorecard target of meets expectation.\


Percentage:     40%

Major Responsibility: Reporting Tasks

 Supporting Actions:

 Management of aging and cash report

  • Monitor / Update of Cash Tracker / Forecasting Spread sheet
  • Analyze and able to provide input for snapshot reports
  • Provides data analytics to support business needs
  • Provides required and scheduled reports as defined by management


End Results: Usage of generated data as task aid for resolution and publication of required defined reports as needed


Percentage:     10%

 Major Responsibility: Administrative Tasks

 Supporting Actions:

  • Guide and provide support to new hire for process specific training
  • As needed, assist in coaching Associates in terms of process related concern/issue
  • Lead team huddle as needed
  • Participate by sharing best practice to the rest of the team


End Results: Accurate process knowledge based on the established updated process documents


Percentage:     10%

 Major Responsibility: Escalation Handling

 Supporting Actions:


  • First point of escalation for vendor/customer issues/concerns
  • Taking Supervisor call for customer issue that the further require higher authority
  • Point of contact or the go to person when the Team Lead is out or not available


End Results: Completion of resolution and/or to endorse to the resolution owner or action party

 Percentage:     30%

 Major Responsibility: Process Improvement

 Supporting Actions:

  • Actively look and identify opportunities for improvement impacting current process, methods and set up
  • Participate or be part of a process improvement initiative in the team



End Results: Completion of resolution and/or to endorse to the resolution owner or action party/ completion for participated process improvement activities.


Percentage:     10%


Section 3:  Job Qualifications and Educational Requirement

  • Preferably a graduate of a 4-year course related to Finance and Accounting 
  • OR HS diploma or equivalent and a minimum 8 years of functional including 4 years position specific experience.


       Technical Competencies

  • Must be proficient in MS Office applications
  • Process knowledge and understanding of SLAs
  • Basic written and verbal communication skills
  • Process specific tool navigation skill
  • Analytical skills
  • Detailed oriented
  • GAAP (Generally Accepted Accounting Principles)
  • Financial Analysis
  • Problem Solving Analysis


      Foundational Competencies

  •      Drives Results 
  •     Self-directing to get results 
  •     High level of past achievement 
  •     High task orientation 
  •     Willing to sacrifice to get results 
  •     Persists in accomplishing the objectives despite obstacles and setbacks 
  •     Has a track record of exceeding goals successfully 


  •      Decision Quality 
  •     Makes sound decisions, even in the absence of complete information 
  •     Relies on a mixture of analysis, wisdom, experience, and judgment when making decisions 


  •      Communicates Effectively 
  •     Is effective in a variety of communication settings, 1:1, small, large groups, or among diverse styles and position levels. 
  •     Attentively listens 
  •     Provides timely and helpful information to others across the organization 


  •      Manages Complexity 
  •     Asks the right questions to accurately analyze situations 
  •     Acquires data from multiple and diverse sources when solving problems 
  •     Evaluates pros and cons, risks and benefits of different solution options 


Section 4:  IM Competencies


      In-Role Behavioral Competencies

  •      Self-Development 
  •     Generally aware of new trends in field 
  •     Sometimes learns new concepts 
  •     Sometimes aware of personal weaknesses 
  •     Generally sets self-development goals  
  •      Interpersonal Savvy 
  •     Relates comfortably with people across levels, functions and culture 
  •     Acts with diplomacy and tact 
  •     Builds rapport in an open, friendly and accepting way 
  •     Builds constructive relationships with people both similar and different to self 
  •     Some recognition of job conflict 
  •     May suggest solutions to conflicts 
  •     Some tolerance of difficult people  
  •      Instills Trust 
  •     Follows through on commitments 
  •     Is Seen as direct and truthful 
  •     keeps confidences 
  •     Practices what he/ she preaches 
  •     Shows consistency between words and actions  
  •      Being Resilient 
  •     Adequate emotional control 
  •     Shows temper only with provocation 
  •     Reasonably calm under criticism 
  •     Some ability to manage conflict 
  •     Occasionally defensive 


Section 5:  Other Information


Recognized skilled specialist in job area.  May be responsible for leading daily operations.  May train, delegate and review the work of lower level employees. Problems typically are not routine and require analysis, judgment and initiative.  Makes minor adjustments and enhancements to working methods to improve effectiveness of area. 



Incumbents independently perform a wide range of complex duties under general guidance from supervisors.  Known in the department/group as the “knowledge base” of information.  Acts independently to determine methods and procedures on new assignments. Often acts as a facilitator and team leader.


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