Field Based Systems Engineer

 

Systems Engineer

Job Description

 

You will…

As a field-based system engineer you will work within the Technical Services team and be responsible for providing the technical support skills to our customers both onsite and remotely. 

• Installing and supporting network devices, PCs and Servers for our customers.
• Remote and onsite troubleshooting
• Facilitating customer adds, moves & changes, customer rollouts and other project based installs.
• There will also be an On Call requirement of not more than 1 week in 3.

Responsibilities…

Implementation

• Pre-staging of router and switch installations according to documentation
• Installation and support of varied desktop and server estate
• Installation of network equipment at varied customer locations UK wide
• Project based site survey and documentation

Post-Sales support

• Assist with customer add, move and change requirements
• On-site support of customer faults
• Site visits to assess and swap non-functional equipment
•  

The ideal candidate for the Systems Engineer opportunity will have…

• Extremely well organised with good communication skills and excellent spoken/ written English.
• Experience providing network and PC/ Server field engineering services to high profile customers
• A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
• Applies knowledge and skills through handling problems beyond own area of expertise.
• Currently based in Bristol
• Knowledge of the following would be advantageous:
  • Cisco, Draytek, Zyxel, Netgear routers
  • Cisco, 3Com and HP switches
  • 1st/ 2nd line PC hardware and Microsoft desktop and server support
• Desired Certifications
  • CompTIA +
  • Cisco CCNA/CCNP
  • Microsoft MCP/MCSA

Who you are…

•                      Customer Obsessed: Inherently understands customer needs and provides the best customer experience.

•                      Team Collaborator: Work across internal and external teams of all levels to proactively support the customer.

•                      Business wisdom: Understanding of the customers’ business outcomes and how you can support the customer

•                      Results Driven: Interest in driving customer to their outcomes.

•                      Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience.

About us…

Comms-care is a leading provider of channel network & server support solutions. We assist over 700 channel partners and support to over 30,000 active support contracts. Comms–care manages all aspects of IT lifecycle, from consultancy, design and implementation to managed services and reactive field support covering technologies such as Routing&Switching, Security, Servers, Desktops, Voice & Unified Communications, and Wireless.

Comms-care Benefits:

•                      Company car (can be used for personal use)

•                      Fuel card

•                      Fully supported for training and gaining accreditation in relevant field

•                      All expenses paid

•                      Breakfast & Lunch Allowance

•                      Paid overtime

•                      Get your birthday off!

•                      23 Days Annual Leave + Bank Holidays

•                      Contributory pension scheme

•                      Health care plan

•                      Various incentives throughout the year and annual company awards night

Make an application to join the team!

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base and benefits package.