Systems Engineer

Job Title: Systems engineer

Location: Field Based – Dublin area

Department: Technical Services

Reporting to: Field Service Manager

Salary: upto €35k Dependent on experience

Car, Phone, Laptop, Benefits package, certified training, overtime, TOIL

The Role:

The Field Service Technician works within the Technical Services team and is responsible for providing the technical support skills to our customers both onsite and remotely. On a day to day basis, they are focused on installing and supporting network devices, PCs and Servers for our customers. Additional duties include remote and onsite troubleshooting, facilitating customer adds, moves & changes, customer rollouts and other project based installs. There will also be an On Call requirement of not more than 1 week in 3.

The Company:

Comms-care is a leading provider of channel network & server support solutions. We assist over 700 channel partners and support to over 30,000 active support contracts. Comms–care manages all aspects of IT lifecycle, from consultancy, design and implementation to managed services and reactive field support covering technologies such as Routing&Switching, Security, Servers, Desktops, Voice & Unified Communications, and Wireless.

Responsibilities:

• Implementation
  • Pre-staging of router and switch installations according to documentation
  • Installation and support of varied desktop and server estate
  • Installation of network equipment at varied customer locations UK wide
  • Project based site survey and documentation
• Post-Sales support
  • Assist with customer add, move and change requirements
  • On-site support of customer faults
  • Site visits to assess and swap non-functional equipment

Role Requirements

• Knowledge of the following would be advantageous:
  • Cisco, Draytek, Zyxel, Netgear routers
  • Cisco, 3Com and HP switches
  • 1st/ 2nd line PC hardware and Microsoft desktop and server support
• Desired Certifications
  • Cisco CCNA/CCNP
  • Microsoft MCP/MCSA

Fundamental to this role:

• Extremely well organised with good communication skills and excellent spoken/ written English.
• Experience providing network and PC/ Server field engineering services to high profile customers
• A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
• Applies knowledge and skills through handling problems beyond own area of expertise.
• Willingness to travel throughout Ireland
• Full driving license
• Must be currently based in UK