Program Manager

Description

As the world’s largest cloud platform provider, CloudBlue orchestrates B2B ecosystems by enabling management of traditional and digital products and subscriptions.

CloudBlue is the only cloud commerce engine with a proven hyper-scale digital platform, powering service provider marketplaces totaling more than 30 million seats globally.

At CloudBlue, you’ll join a dynamic, multicultural company led by forward-thinkers. We have a fast paced and agile environment offering start-up energy with the freedom to be creative and make a difference while enjoying the security of a large company backed by multi-billion parent company, Ingram Micro.  

Our values contribute to making our company one of the best places to work.

We take pride in:

Our Trust in our Team

We leverage every voice and collaborate at every level. We hire talented, accountable individuals and encourage high levels of responsibility.

Our Creative Engine

You will never stop learning and enjoy the challenge of finding innovative solutions to empower our customers to achieve greatness.

Our Strive for Excellence

We’re aspirational in our leadership and we take pride and ownership in delivering the best.

Our Passion & Energy

We run fast, manage ambiguity, courageously take risks, and are resilient in our pursuit of ambitious goals.

At CloudBlue, we constantly innovate and follow a customer-first approach, which requires flexibility and adaptability. We work hard, laugh together, and support each other as we pursue massive opportunities in the cloud market.

Come join us and help lead the XaaS revolution.

Channel Program Manager, Global Cloud Services

The successful candidate for Channel Program Manager will join the Global Cloud Services Product Management team supporting and advancing the adoption, deployment and usage growth with CloudBlue Partners.

The candidate will be accountable for how CloudBlue organizes and executes against CloudBlue Partner stated ISV portfolio growth strategies, while rationalizing CloudBlue's delivery against key internal measures of success and internal account maturity models.  Critically, the successful candidate will ensure that CloudBlue Partner leadership is or becomes an advocate for CloudBlue in their organization and will desire to renew our business and expand its value.

As a CloudBlue evangelist, the successful candidate will form, nurture and strengthen business relationships with key senior leaders at existing and prospective CloudBlue Partners to understand their business strategies, advocate how CloudBlue can advance success as a well-aligned true Partner, commit CloudBlue to plans of delivery action and roadmapping, and report progress in regular executive business reviews.

The successful candidate will act as CloudBlue Cloud Services Product Management's brand ambassador for new business opportunities and issues, acting to contain and address constructive partner feedback with a goal to having Partners as valued advocates instead of detractors.

To promise delivery to Partners with credibility, the candidate will engage with internal delivery and development functions, using an understanding of their capacity and methods to set plans of action and to hold them to account, including performance reviews to leadership.  In setting plans, the successful candidate will exercise good judgement and knowledge about overarching CloudBlue strategies and balancing the needs of the entire infinite ecosystem of ISVs and Products.

As a citizen developer in the modern world, the ideal candidate will possess the abilities to create data visualizations of Key Performance Indicators (KPIs) that support continuous improvement in Partner Advocacy Score trends, quality and timeliness of CloudBlue delivery, adoption of new ISVs and Products and growth in value of transacted business.

Supporting a high-velocity and rapidly evolving business, a candidate will feel personal ownership of market successes, and constantly seek to implement or improve processes, standards, and operational plans that will positively impact the achievement of functional results.

Position Summary:

• Responsible for Cloud Services delivery planning, prioritization and quality execution to CloudBlue Partners, including aggressive time-to-market goals of cloud providers and customers.
• Accountable for aligning CloudBlue's delivery efforts with respect to cloud services and products to Partner strategies and CloudBlue objectives.
• Identify and maintain relationships with Partner leadership as CloudBlue advocates from for growth strategies in cloud services and products.
• Develop account value and maturity strategies to inform delivery prioritization and post-delivery market traction and growth
• Institute partner listening and feedback mechanisms to benchmark CloudBlue performance and to contain and address leader team escalations.
• Demonstrate positive trending of Partner Promoter Scores with objective that valued Partners are Advocates.
• Professionally challenge and guide engineering, operations, product management, marketing and channel teams to exceed Partner expectations.
• Evaluate and adjust strategies to respond to changing and/or competitive markets.
• Take ownership of a business span of accountability, self-develop, and utilize key performance indicators to measure success, re-vector quickly and as often as markets dictate in order to keep at the forefront.
• Consistent reporting of progress of strategic imperatives, using quantitative measures, surfaced business intelligence, and qualified statements of expertise.
• For complex challenges, bring forward novel solutions that are imaginative, thorough, practicable, and consistent with business area objectives.
• Internally recognized technical or business change agent. Uses a sense of continuous improvement and curiosity to integrate market research and emerging technologies into company product platforms.
• Improve on existing processes and practices with every use iteration. Apply a broad perspective to provide innovative solutions to a variety of complex issues.
• Possesses a highly specialized level of technical expertise or business acumen. Extensive breadth and depth of knowledge arrived through exposure to emerging technological advancements or complex business situations.

Requirements:

• Four-year post-secondary degree in one of Business Management, Business Development or Product Management
• MBA or additional relevant professional experience in Portfolio Management or Program Management.
• Minimum 10 years functional experience including a minimum of 5 years of progressive experience as a Program Manager or Portfolio Manager.
• Cloud Services (Commercial, Operational, Strategic) experience with a strong focus in Adobe, Amazon, Cisco, Google, Microsoft and similar strategic ISVs.
• Experience gathering business requirements, forming strategic plans, delivering business reviews to be used by leadership audiences.
• Achievement in managing client leader relationships that deliver value to client and employer.
• Skills in grooming business intelligence and visualizations by mining numerous disparate operational data sources, including CloudBlue Connect, PowerBI sources and JIRA.

Our Hybrid Work Program is now live for our office associates. As part of this approach, we will host most of our interviews on-site, but some interviews maybe conducted virtually over the phone or through video. As a part of our COVID-19 Safety measures, we will be requesting information around your vaccination status, if you are hired as an Ingram Micro/Ingram Micro Cloud associate.

Ingram Micro is an inclusive Equal Employment Opportunity employer, with a focus on Diversity, Equity & Inclusion. We consider applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please reach out to the Talent Acquisition Specialist/Job Poster and identify the type of accommodation or assistance you are requesting. We will try our best to make these accommodations. Please do not include any medical or health information in this email.