JOB TITLE: Azure Cloud/.NET Support Analyst
This resource will work on support environment by interacting with end users directly to support web applications and WCF services. The candidate will be responsible for receiving, performing root cause analysis, troubleshooting and addressing of day to-day support requests involving SQL Server, C#.NET platforms. Escalate enhancement requests, complex issues to the development team and get it addressed on a timely manner.
1 - Receive, perform root cause analysis, troubleshoot and address support requests.
Percent of time spent in this area_80%_
Results: Receive and respond to support incidents received in a timely manner. Perform root cause analysis, address data issues, monitor application performance, troubleshoot, document issues and report them to L3 support team for bug fix. Coordinate with L3 support to help test addressed issues on UAT environment.
2 - Documentation and Functional Test Web Applications, Training
Percent of time spent in this area_15%__
Results: Document steps taken to resolve issues, Functional test web applications and web services for support, participate in trainings of demo/ pilot review of upcoming changes.
3 - Administration, Status meetings
Percent of time spent in this area_5%__
Results: Coordinate with team members for communication and knowledge transfer, participate in team status meetings.
Graduate of any IT Related 4- or 5-year course.
5 to 8 years’ experience in related technologies.
At least 3-5 years of Development/Production Support experience on Angular, Microsoft Azure Cloud Platforms with familiarity on .NET Core 2, Azure AD, Redis, Micro App/Services, Azure SQL Server.
At least 1-3 years’ experience in working these platforms: C#.NET, ASP.NET, IIS and SQL Server 2012 or later.
Ability to troubleshoot code written in above languages/tools, able to fix bugs if needed or write scripts to address production issues.
Advantage to have experience in web-based application monitoring (APM) tools such as New Relic, Azure, Dynatrace etc.
Very strong communication skills both written and verbal with strong technical, analytical, and problem-solving skills.
III. MENTAL AND PHYSICAL DEMANDS
1 - MENTAL DEMANDS:
Ability to understand business requirements, ability to analyze the root cause of the support incidents.
Analyze current methods and procedures, recommend and implement improvements.
Mathematical ability sufficient to add, subtract, multiple, divide, figure averages.
Ability to work on tight deadlines and long hours to troubleshoot and resolve issues reported by users.
Ability to jump back and forth on resolving multiple issues at the same time without losing track.
Ability to communicate effectively by telephone, email and in group meetings and discussions. Ability to give and receive information accurately.
Ability to follow directions and procedures accurately; to organize facts and figures; apply basic
Participate in meetings to give and receive information several times a month.
Conduct meetings or presentations to explain, negotiate or persuade.
2 - PHYSICAL DEMANDS:
Daily sitting, focusing on and operating a personal computer or terminal keyboard to enter data for over 60 minutes at a time.
Ability to read printed words and numbers in printed form and on computer/terminal monitor.
Communicate by telephone for up to 60 minutes at a time on a daily basis.
Ability to distinguish color.
Write using pen/pencil or personal computer keyboard for up to 30 minutes at a time on a daily basis.
Ability to travel by air.