Customer Success Manager

Description

About CloudBlue, 

At CloudBlue, we view Cloud not just as a single technology, but as a foundational platform to run and drive a whole new way of doing business. We help our customers and partners transform their business so they’re fastest to market and are rapidly successful in the distribution, sale, and management of Cloud Services.

 CloudBlue is the world’s only operator and provider of cloud platform technology that directly services 250 of the world’s largest service providers. A revenue generating platform that underpins the largest Telcos, Distributors, MSPs, VARS and Enterprises, and connects them with the largest ecosystem of leading SaaS, PaaS and IaaS vendors in the market. We help these Provider partners monetize and manage the entire lifecycle of cloud services, infrastructure, and IoT subscriptions, so they can simplify digital transformation with confidence, speed, and agility.

 Our entrepreneurial scope means we operate with the agility of a high growth start-up, but with the confidence & backing of a Fortune 100 corporation. The Asia Pacific business is the fastest growing region, where our corporate focus and investment will give you the platform to make your mark globally, with the support of a high-performance regional team.

 We are hiring a strong, high-energy professional that has her/his mind in the evolution of Cloud services experience and has the influence to lead internal and external stakeholders on journey towards rapid & sustainable growth with our ecosystem of Provider partners, Cloud vendors, and End users.
 

About You

Due to tremendous growth in Japan, Australia, and New Zealand, CloudBlue is seeking a self-motivated team player that isn’t afraid to challenge the norm, to help us grow our existing customer base. As a member of our global sales team, you will be responsible for supporting the growth of revenue sold through our platform, adoption of the CloudBlue technology and steady improvements in NRR, and NPS. You will work independently to identify, evaluate, generate new business opportunities within our existing base, execute contract renewals and maintain relationships with C-level executives. You will deliver an unparalleled level of service and attention to existing partners and helping CloudBlue achieve its goal of digitizing the end-to-end supply chain.

We look for entrepreneurial spirit and those who bring experience from well-established tech companies. You have a reputation for integrity, accountability, and responsibility, and are a strong team player with experience in managing and growing a customer base of Telecommunications companies, Retailers, Service Providers and mid-size ISVs.

You are a highly successful Customer Success Manager used to working remotely. You’re aspirational about your sales career. Your cultural awareness will be challenged, whilst receiving mentoring to provide you with a great cultural growth opportunity that will arm you with all the necessary knowledge to do business with clients across the most exciting and dynamic high-growth region in the world. You’ll demonstrate a strong work ethic with strength that align with our Global Customer Success Cultural values: Passion, Resilience, Positivity, Creativity, Tenacious & Trust.

Responsibilities

• You are the internal advocate and the knowledge owner of the customer, leveraging all the tools available to you
• Manage and lead a broad array of stakeholders (Support, Project Management, Professional Services, Sales, Presales, Executives) in a matrix environment, to best support the success of your customer base.
• Growth the Net Promoter Score of existing customers within the Asia Pacific and Japan region.
• Build, maintain and evolve our existing relationship with customers supporting the increase of our retention rates.
• Demonstrated ability to identify and create new opportunities within an existing customer base.
• Some travel will be required.

 Minimum Qualifications

• Track record of overachievement in sales with a focus on the customer at the core of your success
• Demonstrable experience in selling software-based solutions and services to Retailers, Value Added Resellers, Distributors, MSPs and Telecommunications companies.
• Experience in driving customers towards advocacy.
• University degree in either business, technology, or marketing