SAP SD OTC - Senior Professional, ERP Applications-IND

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 64 countries and more than 35,000 associates. 

Job Description:

• 10+ yrs of SAP OTC experience with at least 2-3 full life cycle SAP implementation.
• Expert level experience in OTC Sales and Billing process
• Exposure to SAP S4 HANA Sales will be a good asset.
• Proven ability and experience in interacting with business leads to define implementation strategies, business requirements and solution design related to OTC process
• Ability to work directly with the business to define business requirements. Serve as billing point of contact for enhancements and Master Data.
• Strong knowledge of OTC  transactional processes. Ability to troubleshoot OTC transactional issues.
• Team player capable of managing multiple priorities and meet closely-spaced, ambitious timelines
• Excellent communication and lead level skills is a must.
• Expert level Knowledge of SD is a must who can handle business requirements and conduct business workshops

BEHAVORIAL COMPETENCIES:

Communication

• Expresses ideas, details, information, etc. clearly and concisely in oral and written form.
• Listens attentively to others and helps them articulate their requests, concerns, or issues.
• Communicates honestly and openly in a way that shows value and respect for others.
• Tailors the content and medium of communication to the audience, and provides clear answers to questions. Provides others with sufficient information to complete tasks or projects.
• Produces documents that are clear, concise and grammatically correct.
• Comfortable in presenting various levels on information to highest levels of executive staff members
• Solicits and readily accepts constructive feedback.
• Presents feedback to others in a tactful manner.
• Maintains composure when addressing an adversarial or hostile audience.
• Addresses conflict directly, confidentially, and appropriately.
• Accepts individual/team responsibilities and meet commitments. Takes responsibility for own performance and actions.
• Can interact with executive level internal and external business and IS representatives adjusting the level of communication to the audience.

Decision Making

• Researches and collects appropriate data points for effective decision making.
• Readily makes recommendations using documentation, facts and subject matter expertise to support conclusions.
• Considers the possible outcomes and corresponding consequences when taking risks.
• Independently makes decisions against moderate to highly complex end-to-end solutions.
• Can clearly translate and articulate solutions to business teams and in turn deliver IS solution requirements for highly complex processes.

Develops Innovative Practices and Works as a Team Member

• Identifies new ways to improve work processes leveraging FICA and HANA
• Recognizes when it is appropriate to challenge the status quo and when it is not.
• Supports team decisions to implement changes, suggestions, improvements, and solutions.
• Encourages and supports the exploration and application of best practices
• Enthusiastically participates in cross-functional efforts.
• Shares resources across teams to benefit the company’s goals.
• Develops proactive working relationships across departmental/organizational boundaries.

Acts with Integrity & Respect

• Prevents personal conflicts from interfering with his/her objectivity.
• Consistently arrives on time for meetings and appointments.
• Accepts responsibility for the results of his/her decisions and actions.
• Behaves in a way that is consistent with Ingram Micro’s values.
• Communicates important information without compromising confidentiality.
• Encourages diverse perspectives when discussing issues.

Leadership Abilities

• Effectively plans and communicates needs for resources to ensure goals are met.
• Breaks down complex tasks into simpler steps that others can more easily follow.
• Gives direct reports additional responsibility as they demonstrate competence.
• Follows up to ensure that major implementation milestones are met.
• Determines the appropriate amount of direct supervision necessary when assigning work.
• Establishes clear roles, expectations, directions and priorities for team members and direct reports.
• Helps others to resolve conflicting priorities.
• Meets with associates regularly to discuss goals, expectations, and performance.
• Gives both positive and constructive feedback.
• Effectively addresses behavior that undermines teamwork.
• Develops specific action plans to remedy subordinate performance deficiencies.
• Empowers others with the authority necessary to accomplish their objectives.
• Measures and tracks the quality of services and products.
• Helps others understand the importance of a change, initiative, or program and visualize what it will look like when it is done.
• Delegates an appropriate amount of work to direct reports.
• Responds to customer concerns even when those concerns fall outside his/her area of responsibility.

MENTAL AND PHYSICAL DEMANDS:

• Solves complex problems where development of new solutions, methods, and systems will result in a major impact on the department’s overall success.
• Analyzes problems quickly and develops business solutions to complex problems.
• Performs efficient and effective analysis and complete task level activities.
• Analyzes current methods and procedures, recommends and implements improvements.
• Daily sitting, focusing on and operating a personal computer or terminal keyboard for over 60 minutes at a time.
• Communicates by telephone for up to 120 minutes at a time on a daily basis.
• Writes using pen/pencil or personal computer keyboard for up to 120 minutes at a time on a daily basis.
• Reads printed words and numbers in printed form and on computer/terminal monitor.
• Ability to travel by car, train and/or air.

ENVIRONMENT:

May be required to work in an office environment, with or without air conditioning and fluorescent lighting. May also be required to spend time in a distribution center, without air conditioning. Some geographies may have remote office conditions of lower standards than the home country.

THIS IS NOT AN EXHAUSTIVE LIST OF DUTIES AND RESPONSIBILITIES