Customer Response Advisor

Description

You will……

Support Customer Services internal and external customers, validating customer return requests within company terms & Vendor guidelines. Resolving customer queries & complaints within Company & Dept SLA ensuring query followed through to resolution. Providing back office support & guidance to other areas of the business.
 

The ideal candidate for this opportunity will have…

• Excel and Outlook experience to an Intermediate level
• Customer service experience
• Worked with computer systems
• Experience in a customer service or distribution environment

Who you are…..

You will be passionate about customer service, enjoy working in a fast-paced environment and be a natural communicator. Either over the phone or via email you will offer exceptional customer service to our customers.

• Customer Obsessed: Inherently understands customer needs and provides the best customer experience.

• Team Collaborator: Work across internal and external teams of all levels to proactively support the customer.

• Time Management: Prioritise own and others' times as appropriate, calm under pressure

• Results Driven: Interest in driving customer to their outcomes.
• Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience.
• Quality: attention to detail is a must to ensure queries are understood & resolved in a timely manner

Who we are

Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realise the promise of technology™.

Enabling our partners and vendors to operate more efficiently and successfully in the markets they serve, we are proud to be associated with names such as Microsoft, Apple, Cisco, Hewlett–Packard and Lenovo.

With our vast global infrastructure and focus on cloud, mobility, supply chain and technology solutions, Ingram Micro enables business partners to operate more efficiently and successfully in the markets they serve. No other company delivers as broad and deep a spectrum of technology and supply chain services to businesses around the world. But none of this is achievable without great people, with a complete customer focus.

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