Ingram Micro
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Key Account Support

Rosebery, NSW, Australia
Job ID: 53231



Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 35,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012. We at Ingram Micro are continuing to grow our vendor and channel partners market share, with this in mind we continue to offer all our associates ongoing training and professional development that is unsurpassed in our competitors.  Why not join our #unstoppable team as #learningneverstops at Ingram Micro!  We have a global presence with a local feel and our Ingram Family make our culture inclusive and welcoming.   WE want to fulfill your career goals and enable YOU to achieve more.


We are seeking a Key Account Support Representative to join our growing business.

What you'll do

The Key Account Support is a key component of the Ingram Micro Sales Team. Building and maintaining customer relationships by assisting in the day-to-day transaction management of an account, this role will cover a wide range of customer service functions. Components of supporting partners includes but is not limited to phone call and queue management, quoting, ensuring effective communication of order status as well as supportive and efficient order and problem resolution.


Responsible for

 As a Key Account Support, you will look after:

  • Customer Order Management - Sales order entry and processing order cancellations
  • Customer liaison
  • Coordinate Credit release
  • Vendor bids
  • Special freight tasks
  • Quoting and checking stock on hand
  • Generating custom reports
  • Managing returns


 What you'll bring

  • Comfortable under Pressure
  • High Volume Experience
  • Strong Attention to Detail
  • Email Etiquette
  • Excellent Telephone Manner
  • Organisational Skills
  • Ability to Work with Limited Supervision
  • Understanding of Freight Logistics
  • Understanding of Pricing and Margins


What’s on Offer
At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team who like to challenge the status quo and constantly look for better ways to serve our colleagues & customers.
Some of our benefits include:

  • Genuine Career Progression Opportunities
  • Training & Development
  • Work alongside leading Vendors and industry professionals
  • Competitive Remuneration Package
  • Staff Purchase Policy & Benefits Scheme
  • Paid Birthday Leave

At Ingram Micro we believe our people are our most important asset which is why we endeavour to create a positive & rewarding environment for our teams.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. 


WE will make YOUR career adventure OUR Journey!!  Be #Unstoppable

If this sounds like something you want to be a part of click “Apply”.

Ingram Micro


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