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Senior Associate, Credit Analyst (Nightshift)

Taguig City, Philippines
Job ID: 53489

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Description

Provides administrative or technical support at a specialist level.  Incumbents are highly proficient in a broad range of activities related to their job.  May act as a lead or mentor to more junior technical or administrative support personnel.   Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures.

Major Responsibility: Operations Tasks

 

Supporting Actions:

  • Periodic review and perform write up of accounts
  • Spreading of Financial Statements
  • Export Compliance Process
  • Handling of inbound/outbound calls
  • Handling of complex reconciliation tasks
  • Coordinate/collaborate with business partners for dispute resolution
  • Build and develop excellent working relationships with internal customers
  • Review and release of orders on hold based on the authority level
  • Payment application for complex processes (Wires, Auto cash, Credit Card)
  • Suspense account reconciliation
  • Coverage or back up when necessary due to staffing shortage
  • Reconciliation of coded items and disputes raised by customers
  • Exercise judgment based on define process to determine appropriate action
  • Proactive problem solving
  • Handle internal and customers escalations by cultivating customer experience
Major Responsibility: Reporting Tasks

 Management of aging and cash report

  • Monitor / Update of Cash Tracker / Forecasting Spread sheet
  • Analyze and able to provide input for snapshot reports
  • Provides data analytics to support business needs
  • Provides required and scheduled reports as defined by management

 

 Major Responsibility: Administrative Tasks

 Supporting Actions:

  • Guide and provide support to new hire for process specific training
  • As needed, assist in coaching Associates in terms of process related concern/issue
  • Lead team huddle as needed
  • Participate by sharing best practice to the rest of the team

 

 Major Responsibility: Escalation Handling

 Supporting Actions:

 

  • First point of escalation for vendor/customer issues/concerns
  • Taking Supervisor call for customer issue that the further require higher authority
  • Point of contact or the go to person when the Team Lead is out or not available

 Major Responsibility: Process Improvement

 Supporting Actions:

  • Actively look and identify opportunities for improvement impacting current process, methods and set up
  • Participate or be part of a process improvement initiative in the team

  

Job Qualifications and Educational Requirement

  • Graduate of a 4 or 5 year degree related to finance, accounting or business
  • At least 5 years of experience as a Credit Analyst for consumer goods or financial industry 
  • Role is for permanent nightshift
  • Candidates must be open to a hybrid work set-up
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