Sr. Associate, Credit Analyst (Nightshift)

Description

Responsibilities:

Provides administrative or technical support at a specialist level.  Incumbents are highly proficient in a broad range of activities related to their job.  May act as a lead or mentor to more junior technical or administrative support personnel.   Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures.

Major Responsibility: Operations Tasks

• Periodic review and perform write up of accounts
• Spreading of Financial Statements
• Export Compliance Process
• Handling of inbound/outbound calls
• Handling of complex reconciliation tasks
• Coordinate/collaborate with business partners for dispute resolution
• Build and develop excellent working relationships with internal customers
• Review and release of orders on hold based on the authority level
• Payment application for complex processes (Wires, Auto cash, Credit Card)
• Suspense account reconciliation
• Coverage or back up when necessary due to staffing shortage
• Reconciliation of coded items and disputes raised by customers
• Exercise judgment based on define process to determine appropriate action
• Proactive problem solving
• Handle internal and customers escalations by cultivating customer experience

Major Responsibility: Reporting Tasks

• Management of aging and cash report
• Monitor / Update of Cash Tracker / Forecasting Spread sheet
• Analyze and able to provide input for snapshot reports
• Provides data analytics to support business needs
• Provides required and scheduled reports as defined by management

Major Responsibility: Administrative Tasks

• Guide and provide support to new hire for process specific training
• As needed, assist in coaching Associates in terms of process related concern/issue
• Lead team huddle as needed
• Participate by sharing best practice to the rest of the team

Major Responsibility: Escalation Handling

• First point of escalation for vendor/customer issues/concerns
• Taking Supervisor call for customer issue that the further require higher authority
• Point of contact or the go to person when the Team Lead is out or not available

Major Responsibility: Process Improvement

• Actively look and identify opportunities for improvement impacting current process, methods and set up
• Participate or be part of a process improvement initiative in the team

Job Qualifications and Educational Requirement

• Graduate of a 4 or 5 year degree related to finance, accounting or business
• At least 5 years of experience as a Credit Analyst for consumer goods or financial industry 
• Role is for permanent nightshift
• Candidates must be open to a hybrid work set-up