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Deputy Manager- IT Operations

This job posting is no longer active.

Mumbai, India
Job ID: 52973



Ingram Micro is an integral part of the technology and commerce ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Lifecycle Management, e-Commerce Logistics, and Cloud solutions. With $49 billion in revenue and the ability to reach 90% of the global population, we have become the world’s largest technology distributor with operations in 59 countries and more than 35,000 associates.

What you bring to the role:

Seeking a highly motivated Deputy Manager to join our Global CRM team to manage our production support team, ensures that SLAs are met on time, works with other teams to coordinate the monthly release. Develops processes and reporting to ensure INC and REQs are being completed on time. Works and communicate with team manager to ensure all activities are covered and expectations are met.

 Job Summary:

  • Works with prod support manager to align on teams’ activities and processes.
  • Works with prod support team to focus on priorities, helps team members grow in their skill set and communication.
  • Designs, develops, implements, maintains and supports the Global CRM team. 
  • Defining application system requirements to solve complex business problems and writes new application programs of moderate to significant complexity and scope.
  • Maintains and modifies existing applications programs.
  • Follows Ingram Micro’s chosen applications development standards and methodologies.
  • Works primarily on guiding the production support team and daily task, ensures that tickets are maintain and closed tan independent basis within the guidelines given for delivery of technical work assignments. 
  • Creates processes that will streamline the team and user experience.

Your role:

  • Able to design Dynamics CRM solution as per MS recommended guidelines and specifications.
  • Analyze business problems and operational data from one or more sources to formulate solutions of moderate to significant complexity. Responsible for identifying various technical/application alternatives and clearly defining user specifications.  
  • Analysis typically includes design of new programs or new CRM configurations of moderate to significant complexity and complex changes to existing programs. May involve design outside of subject matter expertise.
  • Actively looks for opportunities to develop new ideas to positively impact existing methods, services, or products. 
  • Target performance improvements while analyzing systems and processes.
  • Understands, analyzes, and document cost/benefit analysis where appropriate.
  • Relies on others only for specific application knowledge or non-primary platform/application issues.  
  • Creative in delivering value and carefully researched alternatives and system solutions to address customer/user requests.
  • Resolves technical issues, analyses and develops solutions for Global CRM and application programs outside primary application knowledge.
  • Performs efficient and effective analysis and complete task level activities, which may include development of recommendations, process design changes, system specifications, and business analysis cases from the analysis performed. 
  • Initiates and leads design reviews for own projects.
  • Directs interaction with application users, change requestors, and/or user/departmental middle management.  
  • Works directly with functional department liaisons for key application area(s) to understand current processes and methodologies and work towards implementing efficiencies and where feasible, improving the current processes or system.

 Systems Maintenance and Support:            

  • Maintains and modifies existing application programs/configurations and write new programs/ configurations of high complexity.  Develops specifications based on end-user/customer requirements and design/scope necessary tasks.  
  • Resolves technical issues and modifies application programs outside of primary application or platform.  
  • Performs problem analysis, determines and implements system solutions, escalate as appropriate to departmental management, and communicate resolutions to appropriate Information Technology management and support personnel.
  • Systems development supports, adheres to, and maintains current applications development standards and methodologies.
  • Provides on-call support on normal rotations and take’s ownership of incidents and brings them to closure. 

 What you bring to the role:

  • Bachelor’s Degree in Computer Science, Engineering, Science and Math or related discipline with an IT emphasis or equivalent job-related experience is required. 
  • 10+ years relevant IT System Analyst experience.
  • 6+ years of experience with CRM Implementation and Support.
  • 4+ years of experience in a supervisory role.
  • At least 6 years of development experience with MS Dynamics CRM and .Net.
  • Well versed in different versions of .Net Framework, Web Services / WCF and Dynamics CRM with mastery in .Net and SQL.
  • Experience developing solution using dynamics CRM SDK version 2016, Dynamics 365 online.
  • Experience creating data integration modules using Scribe, KingswaySoft or SSIS tools.
  • Experience with client-side scripting and debugging using dynamics page object model.

Please be prepared to provide three current work references and pass a criminal background check and drug test.

 This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

 Ingram Micro believes there is no place in our society for social injustice, discrimination or racism. As a company we do not – and will not – tolerate these actions.

 Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.  


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