Sr Windows Client / MDM / Intune / MECM Engineer

Description

Job Responsibilities:

• Leverage modern management endpoint practices to update and maintain standards for client endpoints (Windows, iOS, Android, macOS)
• Support global application packaging, deployments, documentation, and release control
• Troubleshoot and fix enrollment, configuration, and application deployment issues.
• Extensively utilize scripting to maximize productivity of platform management and endpoint health (ex.: pro-active remediation)
• Maintain platform security and compliance to protect data and management of segmented desktop environment
• Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability
• Manage/test and pilot desktop hardware standard for the enterprise
• Documents technical standards, policies, and procedures pertaining to areas of responsibility
• Collaborate with other global IT organizations to develop, implement, and influence standards
• Provide Level 3 Support through escalated incident tickets from the Service Desk and onsite Support Teams per defined Service Level Agreements (SLAs).
• Manage and monitor applications to ensure all components are functioning at appropriate levels.
• Provide support, training, and assistance for all maximize efficiency & productivity of onsite IT-staff

Qualifications/Skills:

• Excellent oral and written communication skills with a keen sense of customer service
• Excellent problem-solving and troubleshooting skills
• Process-oriented with great documentation skills
• Used to enterprise environments (big scale implementations)
• Used to work with Offshore associates
• 3+ Years of experience in managing a Mobile Device Management solution for more than 1000 endpoints.
• Strong knowledge in Windows desktop OS configuration, performance tuning, and policies.
• Good understanding of Microsoft Intune and Autopilot
• Solid understanding of Active Directory and Group Policies
• Basic Experience with infrastructure scripting solutions such as PowerShell, VBScript, etc.