Ingram Micro
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Customer service-Sales Support-Bilingual

This job posting is no longer active.

Santa Ana, Costa Rica
Job ID: 53727

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Description

Essential responsibilities for the role:

  • Provide operational support to our sales team, vendor partners, and customers
  • Enter and process sales orders and renewals
  • Secure pricing, SKU set up, and inventory management
  • Review and verify the accuracy of requests and transactions, then complete accordingly
  • Maintain records associated with the transaction and prepare related reports as needed
  • Handle customer inquiries and resolve support issues with the customer, vendor, and associate team members to help deliver an outstanding customer experience
  • Provide order status, delivery/shipment dates, inventory/product availability, pricing/quotes, and other related questions.
  • Serve as an advocate for the customer; problem-solving & helping them navigate through Ingram Micro to get an answer or resolution
  • Suggest and develop operational and process improvements to better serve our customers

Requirements:

  • Excellent written and verbal communication skills
  • Recent experience using the MS Office suite including Excel, Outlook, and Word
  • A strong customer focus with a proven track record of delivering best in class customer support
  • Any kind of administrative/data entry/call center experience is preferred
  • Collaboration skills
  • The ability to be an individual contributor that is part of a greater team
  • Ability to problem-solve and manage time efficiently
  • Minimum High School diploma (or equivalent) is required, secondary degree is preferred
Ingram Micro
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