CloudBlue is a technology solution startup born from the need to digitally transform a multibillion-dollar enterprise. The CloudBlue platform orchestrates ecosystems for customers worldwide, including the largest B2B Cloud Marketplace in the world. We have spent 15+ years innovating and investing in digital transformation, subscriptions, and multi-level partner ecosystems. Today, hundreds of customers rely on CloudBlue to orchestrate their ecosystems and scale their businesses globally.
By joining the CloudBlue team, you’ll be playing a significant role in our growth, having an opportunity to make an immediate impact on the business. Our entrepreneurial scope means we operate with the agility of a high growth start-up, but with the confidence & backing of a Fortune 100 corporation, Ingram Micro.
At CloudBlue you'll work with a diverse and multi-cultural team that spans cultures, continents, and time zones to serve our global customer base. You’ll be a part of a culture that emphasizes trust, open communication, and continuous learning.
CloudBlue Commerce is a multi-tier commerce platform that allows you to launch marketplaces to partners, resellers and end customers. You can onboard products, define your catalog, and bill and invoice with different currencies. The platform also enables you to bundle different types of products and manage multiple tiers of resellers. With CloudBlue Commerce, you get an end-to-end marketplace solution that can be integrated with your other systems.
Our ideal candidate is a strong experienced professional with leadership behavior and technical background, who enjoys playing a key role in between customers, support and R&D with a goal and focus to customer success. Proven ability to collaborate with both technical and business people, understanding their environment and priorities and finding win-win solutions.
As a manager of customer escalations in R&D department, you will be responsible to
drive all kind of customer related escalations from the start till full resolution and delivery.
Experience in Software Quality Assurance, Analytics, Support, or equivalent is required.
You will work both with R&D and Support team to identify knowledge and quality gaps, propose solutions and get commitments on fixing of recurring problems.
Collaborating with R&D developers, you will have to advocate customers and clearly define priorities to resolve escalations in the most efficient way. You will also partner with product management to help prioritize building the best features our customers need.