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Cloud IT System Administrator

Barcelona, Spain
Job ID: 53317

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Description

Our Cloud IT team operates globally located in 4 countries – Canada, Spain, Australia and Russia. We provide support to more that 1K people located in different countries worldwide. We implement new systems and tools according to Global IT strategy and performing migration and integration activities to achieve global targets.

The Cloud IT Systems Administrator will be responsible for Ingram Micro Cloud’s corporate user environment. He/She will build, deploy and upkeep end-user devices, assist with maintenance, keep a record of Laptop/PC/monitor inventory and assist with desk moves. This person will maintain operating efficiency by working with end users and provide support service aligned to defined service level agreements (SLA) and to ITIL standards

This position requires expert knowledge of Microsoft Windows client technologies, experience with deployment and troubleshooting network devices, printers, Microsoft Office, Mobile devices. Experience in Windows OS, MS365 Services; Azure, ADFS, SharePoint, PowerShell, SCCM is essential. 

This is a full-time role based in our beautiful office in Barcelona.

Requirements/Experience required

  • A progressive IT Career with at least the last 2 - 3 years providing deskside support to a Corporate User environment 
  • Windows OS hands-on experience
  • 2- 3 years of hands-on experience with Windows servers, Active Directory and AD infrastructure - managing, configuring and troubleshooting in an enterprise multi-domain environment.
  • Microsoft 365. Azure AD and ADFS 
  • Application packaging and systems patching 
  • PowerShell or other scripting languages 
  • Network hardware management, i.e. routers, switches, gateways
  • Virtualization technologies (VMWARE or Hyper-V), ability to deploy a VM and manage them
  • Troubleshooting mobile devices 
  • Experience with automation of repetitive administration tasks
  • Provide troubleshooting and configuration assistance in person, over the phone, via chat and remotely via ticketing tool

Responsibilities:

  • Provide technical support to end-users in support of hardware, software, peripherals, and network infrastructure by end user requests received through ticketing system for on-site and off-site staff. 
  • Address frontline computer incidents related to Microsoft Environments. 
  • Maintain, implement, and enforce corporate hardware, software, and security policies. 
  • Troubleshoot technology, network, and end-user applications. 
  • Working understanding of PBX administration, VoIP, Softphone and CTI technologies 
  • Prepare, configure, and troubleshoot laptops, desktops, desk phones, cell phones, printers and other end user devices. Maintain printers and other shared office hardware. 
  • Create and make changes to accounts in Active Directory, email, and internal business applications. 
  • Keep inventory of onsite equipment. 
  • Participate in and support new IT initiatives. 
  • Assist with troubleshooting network connectivity between sites when necessary. 
  • Required to provide support after main hours to complete support and project tasks.

Nice to Have

  • Cloud experience 
  • MAC OS or *nix


Soft Skills Required

  • Ability to work in a very fast paced environment and make frequent work re-prioritization decisions 
  • Excellent customer service, communications & presentations skills, comfortable working within all levels across the organization, especially at the C-level 
  • Ability to formulate business cases 
  • Experience working within a corporate environment


Education/Experience

  • College diploma or university degree in a technology related discipline 
  • Minimum 4 years’ experience in PC support 
  • Azure, AWS, GCP and CCNA certifications preferred
  • ITIL Foundations/ITSM Certification is a plus

Join us in our continuous quest to grow a diverse and extraordinarily innovative team. We look forward to working with you!

  • #LI-Hybrid
  • #LI-MBS

 

Ingram Micro Cloud
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