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Data Recovery & Network Security Presales Engineer LATAM

Mexico City, Distrito Federal, Mexico
Job ID: 54105



Job description

Title: Data Recovery & Network Security Presales Engineer LATAM

Brief description: Pre-Sales Engineer for Latin America in charge of promoting solutions for Data Recovery & Network Security. 


  • Bachelor’s degree in Computer Science or related field, or experience according to the profile requested.
  • Intermediate or advanced English (mandatory)
  • At least 2 years of experience working with Data Recovery and Network Security.
  • Excellent written and verbal communication skills.
  • Excellent listening skills and presentation skills.
  • Strong organizational and problem-solving aptitude.
  • Demonstration of critical thinking capabilities is a must.
  • Ability to work in a team environment, maintain a high level of accuracy while handling large quantities of information, multi-task, respond positively to rapid change, perform with a strong sense of urgency, build strong business relationships, deliver a high level of customer service, and prioritize work under detailed supervision.
  • Basic level knowledge of multi-Cloud environments, such as AWS, Azure, and GCP.
  • Understand virtualization infrastructure (Hypervisors, VMs, Containers)
  • Intermediate level with endpoint protection solutions for malware protection.
  • Intermediate level with DLP (Data Loss Prevention) solutions.
  • Knowledge of data compliance (For example, GDPR)
  • Best practices of DRP, Data Recovery, and Data Protection solutions.
  • How optimizes storage solution.
  • Understand the KPIs and metrics related to Business Continuity.
  • Understand Data Visibility reports.
  • Knowledge in the implementation and development of architectures relates to data protection and disaster recovery plans with backup and high availability products.
  • Basic knowledge of security and networking concepts
  • Basic knowledge of databases 
Some certifications related to data recovery and network security:

Veritas (desirable)

Veeam (desirable)
Quest, such as KACE, FogLight, and Presales training.  (desirable)
Sophos, related with NGFW and Endpoint Protection (desirable)


  • Analyze RFPs and determine the best solution, service, and architecture from the catalog available in Ingram Micro.
  • Create Build of Material (BOM) according to the customer's needs.
  • Answer technical doubts about the solutions assigned.
  • Develop and deliver webinars to partners and end customers.
  • Give technical training to partners and end customers.
  • Design laboratory scenarios for demos, PoC, and training.
  • Contribute with ideas and strategies for continuous improvement in Presales services.
  • Interact with manufacturers to support them in Pre-sales strategies.
  • Attend training and obtain the requested certifications.
  • Answer customer calls and/or emails on assigned product categories or lines within defined service level agreements. 
  • Provide excellent customer service while developing full solutions for customers. 
  • Demonstrate moderate to advanced product knowledge and skills for creating appropriate technical solutions.
  • Actively demonstrates the importance of getting the sale related to the value created.
Ingram Micro


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