Sr. Technical Support Engineer

Description

Do you crave the creativity and freedom of a startup but the stability of a large, established company? Are you seeking the autonomy to take risks, make decisions and drive business success? Do you want to accelerate your career to the next level?

CloudBlue is a technology solution startup born from the need to digitally transform a multibillion-dollar enterprise. The CloudBlue platform orchestrates ecosystems for customers worldwide, including the largest B2B Cloud Marketplace in the world. We have spent 15+ years innovating and investing in digital transformation, subscriptions, and multi-level partner ecosystems. Today, hundreds of customers rely on CloudBlue to orchestrate their ecosystems and scale their businesses globally.

By joining the CloudBlue team, you’ll be playing a significant role in our growth, having an opportunity to make an immediate impact on the business. Our entrepreneurial scope means we operate with the agility of a high growth start-up, but with the confidence & backing of a Fortune 100 corporation, Ingram Micro.

At CloudBlue you'll work with a diverse and multi-cultural team that spans cultures, continents, and time zones to serve our global customer base. You’ll be a part of a culture that emphasizes trust, open communication, and continuous learning.

We are looking for a Cloud Support Engineer.

Responsibilities:

• Provide support in a Cloud environment
• Handling support requests from customers, by staying on top of new features and enhancements and being a subject matter expert, and providing level two diagnoses and issue resolution of Cloud Services and Cloud Platform
• Communicate and collaborate with development team, product management and other departments across the company to perform best case solution for our customers.
• Make internal platform reviews and tests before release comes to production.
• Perform research to acquire new knowledge necessary to perform assigned tasks and maintain the technological evolution of current and future products.
• Drive operational efficiency and improvements

Requirements to you:

• 2+ years of experience working in capacity of Technical Support or similar
• Good system administration skills
• Strong understanding of Cloud Computing concepts
• Knowledge of standards, protocols, and data formats: JSON, XML, REST, SOAP, XML-RPC, OAuth, SAML
• Strong knowledge of Application Protocols – DNS, HTTP, HTTPS (SSL)
• Understanding of network protocols, such as TCP/IP, UDP
• Knowledge of standards, protocols, and data formats: JSON, XML, REST, SOAP, XML-RPC, OAuth, SAML
• Programming/scripting experience (Bash, Python, PowerShell, PHP, etc)
• At lease basic knowledge of SQL
• Understanding virtualization and orchestration technologies such as Docker and Kubernetes
• Passion for providing exemplary customer service, strong customer focus
• Eager to learn new technologies
• Good verbal and written professional communication, fluent in English.
• Self-motivated and proactive in performing duties
• Attention to detail
• Team player

Nice to have. Exposure to:

• Hands-on experience with Cloud platforms, such as Microsoft Azure, AWS or GCP
• Understanding basics of virtualization and orchestration technologies such as Docker and Kubernetes
• Understanding of CI/CD concepts and experience working with DevOps tools such as Jenkins
• Experience with CloudBlue Commerce platform
• Experience with API (REST, Oauth)