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Sr. Technical Support Engineer

Barcelona, Spain
Job ID: 54075

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Description

Do you crave the creativity and freedom of a startup but the stability of a large, established company? Are you seeking the autonomy to take risks, make decisions and drive business success? Do you want to accelerate your career to the next level?

CloudBlue is a technology solution startup born from the need to digitally transform a multibillion-dollar enterprise. The CloudBlue platform orchestrates ecosystems for customers worldwide, including the largest B2B Cloud Marketplace in the world. We have spent 15+ years innovating and investing in digital transformation, subscriptions, and multi-level partner ecosystems. Today, hundreds of customers rely on CloudBlue to orchestrate their ecosystems and scale their businesses globally.

By joining the CloudBlue team, you’ll be playing a significant role in our growth, having an opportunity to make an immediate impact on the business. Our entrepreneurial scope means we operate with the agility of a high growth start-up, but with the confidence & backing of a Fortune 100 corporation, Ingram Micro.

At CloudBlue you'll work with a diverse and multi-cultural team that spans cultures, continents, and time zones to serve our global customer base. You’ll be a part of a culture that emphasizes trust, open communication, and continuous learning.

 

We are looking for a Cloud Support Engineer.

 

Responsibilities:

 

  • Provide support in a Cloud environment
  • Handling support requests from customers, by staying on top of new features and enhancements and being a subject matter expert, and providing level two diagnoses and issue resolution of Cloud Services and Cloud Platform
  • Communicate and collaborate with development team, product management and other departments across the company to perform best case solution for our customers.
  • Make internal platform reviews and tests before release comes to production.
  • Perform research to acquire new knowledge necessary to perform assigned tasks and maintain the technological evolution of current and future products.
  • Drive operational efficiency and improvements

 

Requirements to you:

 

  • 2+ years of experience working in capacity of Technical Support or similar
  • Good system administration skills
  • Strong understanding of Cloud Computing concepts
  • Knowledge of standards, protocols, and data formats: JSON, XML, REST, SOAP, XML-RPC, OAuth, SAML
  • Strong knowledge of Application Protocols – DNS, HTTP, HTTPS (SSL)
  • Understanding of network protocols, such as TCP/IP, UDP
  • Knowledge of standards, protocols, and data formats: JSON, XML, REST, SOAP, XML-RPC, OAuth, SAML
  • Programming/scripting experience (Bash, Python, PowerShell, PHP, etc)
  • At lease basic knowledge of SQL
  • Understanding virtualization and orchestration technologies such as Docker and Kubernetes
  • Passion for providing exemplary customer service, strong customer focus
  • Eager to learn new technologies
  • Good verbal and written professional communication, fluent in English.
  • Self-motivated and proactive in performing duties
  • Attention to detail
  • Team player

 

 

Nice to have. Exposure to:

 

  • Hands-on experience with Cloud platforms, such as Microsoft Azure, AWS or GCP
  • Understanding basics of virtualization and orchestration technologies such as Docker and Kubernetes
  • Understanding of CI/CD concepts and experience working with DevOps tools such as Jenkins
  • Experience with CloudBlue Commerce platform
  • Experience with API (REST, Oauth)
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