Ingram Micro
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Site Support Technician

Santa Ana, Costa Rica
Job ID: 54197

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Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 64 countries and more than 35,000 associates. Position Summary: Prioritize and schedule computer operations and workflow so processing equipment and other IT resources are used to their full capacity. Analyze production, maintenance, and malfunction records to identify problems and recommend solutions (e.g., changes to procedures, workflow, or equipment) to improve performance and increase the capacity. Research, evaluate, and recommend equipment purchases to enhance the capabilities of computer operations. Lead, direct, evaluate, and develop computer operations staff to ensure computer operations activities meet pre-established production targets and operating budgets. Liaise with functional or operational area managers to understand their current and future information needs and develop plans, cost estimates, and schedules for integrating these needs into existing operations. Select, and manage ongoing relationships with, vendors and suppliers (e.g., data entry providers) to ensure the organization receives satisfactory standards of service. Activities may include data processing, data entry, data control, position language set-up, and tape library. May provides support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes); answers questions regarding system procedures, online transactions, systems status and downtime procedures; collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems; maintains a troubleshooting tracking log ensuring timely resolution of problems. What you bring to the role: Seasoned individual contributor. Works under limited supervision for routine situations. Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand. Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement wit others outside of the job area. Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job. May act as a lead or mentor to more junior technical or administrative support personnel. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Generally works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work. Determines methods and procedures on new assignments. May be informal team leader. Two year college degree or equivalent experience and minimum 3 year experience in functional area. OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. *This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.
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