Ingram Micro
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Digital Automation Manager

Mississauga, ON, Canada
Job ID: 53631



Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary: Liaison between the business/end users and IT systems development teams for business needs requiring IT-based solutions including identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives, making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology, researching business requirements and documenting the relationships between the components of the application system (i.e., end-users, business processes, data, applications, and devices), translating business requirements into application requirements. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost-effective and meet user requirements. Assess available technologies to create development specifications as well as detailed test cases. Assist with testing to analyze results. May play a key role in training employees on application, database, and operating systems. Position reports into the user group.

Job Requirements: 
  • Have a solid understanding of all IM Integrations and effectively
  • Develop and maintain new and existing Ingram Micro integration offerings for Partners (API/EDI, XML and eCommerce)
  • Proactively reach out to Resellers to analyze the business needs and propose the appropriate Integration Solution
  • Act as liaison between the B2B Integrations Team, the Business, and our Reseller Partners
  • Provide technical assistance to troubleshoot and resolve integration issues and escalate to the B2B Integrations Team as necessary
  • Works closely with the API Product Manager(s) on opportunities for improvements on both the Partner and Vendor API Solutions
  • Works closely with the Business and the GIS Team to onboard Vendors and integrate with our EDI/API solution to support CEP’s Order Status & Tracking functionality
  • Supports the upcoming XML Migration to API or EDI for Reseller and Vendor Partners
  • Build reports and/or data extracts to support business analysis and track Integrations growth and provide updates to Business Stakeholders

What you bring to the role: Seasoned professional individual contributor. Works independently with limited supervision. May manager projects/processes.  Problems faced are difficult and often complex. Influences others regarding policies, practices and procedures. Provides solutions to a variety of complex technical and business matters. Will champion significant projects, programs and business initiatives using demonstrated creativity and ingenuity. May assist more junior staff members with aspects of their job. Incumbents provide a leadership role for the workgroup through knowledge in their area of specialization. Generally free to determine work priorities based on general direction from managers. Specialist in technical or business skills. Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations. Four-year college degree (or additional relevant experience in a related field). Minimum 5 years functional experience including a minimum of 3 years specific experience. The ability to make a significant contribution to processes and systems.*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.
Ingram Micro


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