Order Management Specialist

Description

Order Management Specialist                   

An exciting opportunity has arisen for a result-driven individual to join our Order Management Team on a permanent basis.
Our Order Management Team is a crucial part of the success and as the business continues to grow we need to ensure we are able to effectively manage customers’ orders from receipt to delivery.

No other company delivers as broad and deep a spectrum of technology and supply chain services to businesses around the world.

But none of this is achievable without great people, with a complete customer focus.

As an Order Management Specialist you will…

Work collaboratively with our Sales teams in order to provide the best in-class customer service to our Partners & Vendors who are looking for a trusted advisor to help them with management of their valuable and complex orders.

• Manage the end to end order management process
• Processing orders, identifying the correct processing method to use
• High focus on accuracy and customer service
• Handling order related queries, ETA, licenses and POD requests
• Handling back order and billing
• High attention to currency exchange rates and profitability
• Support the sales team with P&A, Stock quotes, BID’s

The ideal candidate for this opportunity will have…

• Previous experience in a Customer Service/Administrative/Order Processing environment with a proven track record of success
• A keen eye for attention to detail and accuracy
• The ability to communicate effectively, over the phone, via email and face to face
• Experience in working calmly and methodically in an agile, demanding environment, displaying a high level of organisational skill, strong ability to follow process and keen to problem solve
• Good PC skills, including Microsoft Office suite, specifically Outlook, Word and Excel. CRM experience preferable
• A desire and ability to understand and improve systems, programmes and processes

Who you are…

• Customer Obsessed: Inherently understands customer needs and provides the best customer experience at all times, striving to obtain profitable new and repeat business by developing and maintaining customer loyalty
• Team Collaborator: Can work across internal and external teams of all levels to proactively support the customer to reach the desired result
• Responsible: Can demonstrate at all times ownership and responsibility over the complete end to end order process
• Self-growth: Has the drive and motivation to proactively develop their own skills to enable their development as part of a unique Individual Development Plan
• Results driven: Cares to answer and resolve customer queries with a sense of urgency, guiding them through what can be a complex transactional process

Who we are...

Ingram Micro, a Fortune 500 company, and awarded the ‘Great Place to Work’ certification in 2021 & 2022 for Wellbeing - is the global leader in technology and supply chain services, bringing unique insights that enable businesses to realise the promise of technology™.

Enabling our partners and vendors to operate more efficiently and successfully in the markets they serve, we are proud to be associated with names such as Microsoft, Apple, Cisco, Hewlett–Packard and Lenovo.

With our vast global infrastructure and focus on cloud, mobility, supply chain and technology solutions, Ingram Micro enables business partners to operate more efficiently and successfully in the markets they serve.

Make an application to join the team!

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.