Sr. Mgr, Product Management-IND

Description

Sr. Manager, Product Management – Global Digital Solutions

Ingram Micro is an integral part of the technology and commerce ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Lifecycle Management, e-Commerce Logistics, and Cloud solutions. With $49 billion in revenue and the ability to reach 90% of the global population, we have become the world’s largest technology distributor with operations in 59 countries and more than 35,000 associates.

Your role:

Do you want to drive ecommerce innovation for a global company whose web sites serve 60+ million yearly visits and generate over $4B in annual revenue across 30 countries? Does the opportunity to lead a product team that creates digital capabilities which exceed customer expectations while establishing the pathway to double digit growth excite you? Are you fulfilled by seeing the results of your efforts impact key metrics and move needles? If yes, then the Sr. Manager, Product Management role at Ingram Micro may be for you.

The Ingram Global Digital Solutions team is looking for a Senior Manager, Product Management to drive key customer experience initiatives for its Global digital properties. As a Senior Manager, you will be a leader within the Product and Platform organization that owns feature development, prioritization, and launch for impactful new products. You will work with our customers, business stakeholders, Partners, UX, Engineering and IT teams to define product features, set priorities and lead launches. Key responsibilities will include driving development of strategies, epics, user stories, and technical functional documents; driving development across IT, Engineering, Design, and UX in alignment with customer, business and market requirements; diving into customer feedback, BI and other data to help prioritize and focus improvements and launches; lead execution and delivery.

The Senior Manager position involves regular communication with senior management across business, digital strategy, and technology, therefore, effective presentation skills are essential for this opportunity. We are looking for a customer focused, metrics and results driven individual who has strong market and customer analytical skills to extract the prioritization of roadmaps and business cases. As a product leader, you must be able to see the vision, set a path to get there, and lead and influence others to achieve our goals. Success is measured through customer engagement, internal efficiencies, customer satisfaction, and delivery – in short you make a difference for our customers and our business!

The Sr. Manager, Product Management will be responsible for a team of Product Managers and the digital experience. People management and leadership skills are essential for the success of the role. Team building, cross functional collaboration, accountability, ownership and defining success criteria are some of the key qualities required for this position. We are looking for a smart and innovative Senior Manager who is self-sufficient and thrives in ambiguity, has worked within an Agile development environment, and can balance both business and technical demands. Candidates should be willing and able to jump into the details to help drive solutions and progress.

The Senior Manager will have responsibility for key digital capabilities that drive customer engagement by integrating and leveraging backend systems and data. The ability to work closely with your technical team as well as with various stakeholders from marketing to divisional and corporate groups, UX, analytics, and other internal teams.  Agile team building, cross functional collaboration, accountability, ownership and defining success criteria are some of the key qualities required for this position.

• Meet with customers, partners, peers and stakeholders, including regional CIOs and business leaders, to understand market and business requirements, opportunities, and challenges
• Define product area strategy, roadmaps, and the scope of work that align with the vision of the digital strategy organization.
• Analyze macro-economic trends, perform competitive analysis, size-up internal capabilities, and build business cases to support the portfolio of initiatives.
• Ability to establish strategies and roadmaps that align across key dimensions of local (region/country), customer type (SMB/large), and product offering (hardware/software/services)
• Actively prioritizes between broad competing needs and helps to build business cases around new investment requests
• Latitude to make product decisions for responsible functional area as aligned with broader goals
• Manage, hire, retain and grow Technical Product Managers, nurturing the existing skillset and raising the bar for higher standards.
• Help to build a strong product culture within the organization.
• Collaborate with the respective engineering / development partners to assist in designing the best product in terms of customer experience.
• Contribute to long-term product roadmap and strategy
• Be an ambassador for all things digital within Ingram Micro and to champion transformation across the organization

The ideal candidate will be strong in the following areas:

• Exhibiting and building strong product management practices, principles, and leadership
• Technical Product Management and development, working together with business and technology teams to design, develop, or enhance presentation, engine, or data layer capabilities.
• Strong advocate for internal and external customers and is able to convert their needs into prioritized roadmaps
• Business management, including creating strategy across product portfolio, roadmaps, and managing respective budgets
• Understanding of the global organization and its associated business units, with a lens towards common-sizing and solution building to ensure optimal resource utilization
• Product knowledge of front and back-end ecommerce, API’s, and 3^rdparty systems, with integration into modern day SaaS solutions
• Collaboration with development teams to define scope and processes within Agile Framework
• Ability to understand complex business and technical considerations and make appropriate decisions to ensure positive, global results
• People management including the ability to identify, hire, retain, and develop highly skilled product managers

What you bring to the role:

• BA/BS in Computer Science, Business Administration, or related technical field.
• 8+ years of relevant product management experience – with at least 5 years of people management experience, preferably experience managing through direct report managers.
• Demonstrated ability to quickly grasp new technology, and complex workflows.
• Ability to interact with Engineers and Designers on technical topics to identify best possible decisions.
• Data driven with the ability to define, track and act upon KPIs
• Outstanding written and verbal communication skills.
• Strong knowledge and practical experience with product management, business strategy, technology strategy, and roadmap planning and scenario analysis.
• Fluent in Agile, Scrum, and, ideally, SAFe
• Experience working in Jira, Confluence, and similar tools
• Preferred: an MBA (or equivalent) from a top-tier institution, or equivalent business experience.

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.  Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment. 

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.