Cisco Pre-Sales Solutions Design Specialist

Description

TITLE: Cisco Pre-Sales Technical Technology Support Specialist (Solution Architect)

Description:
Ingram Micro is an integral part of the technology ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates.

About the Role: 
Are you looking for a fast paced, associate focused culture, and a highly advanceable technical career? Are you technically inclined and have previous customer support engagement experience? Then look no further because you’ve found your next opportunity. We’d love to talk with you to see if we’re a good fit for each other!

This role is part of our SD&S (Solution Design and Services) team. The SD&S team designs complete solutions to help our customers (resellers) win their sales deal. You will oversee a certain technology group - in this case, Cisco - and support both internal associates and external customers (resellers and their end users) with pre-sales network design-oriented callssolutions. Our team loves helping people understand technology, and in this role you will talk to Cisco Ingram Micro partners about their Cisco networking requirements. That could mean building out a new datacenter, refreshing a school’s wireless network, or finding the right firewall solution to secure a business!

Ingram Micro is a place where our people work better, together. For more information about this department, check out our playbook: Solution Design & Services 2021 by Ingram Micro

Qualifications:

• Excellent communication skills
• Technical aptitude and ability to learn
• Customer support experience within a field of technology is preferred
• This role will focus on solution selling products within and across the Cisco technology portfolio.
• Basic knowledge of Cisco products and technologies. For example, familiarity with routers, switches, firewalls / security solutions, wireless access points, data center networking, servers, and/or network management solutions.
• CCNA / CMNA / Blackbelt Stage I /II, or other Cisco certifications preferred. but not required.
• Solution Architecture / Engineering background is beneficial.   
• 4+ Years of Cisco Experience preferred.

Your Typical Day :Day:

• Answering customer requestscalls and/or emails on assigned lines (product categories) within defined service levels.
• Providing excellent customer service while architecting complete solutions and network designs for Ingram Micro’s customers
• Developing product knowledge and selling skills for creating accurate, detailed solutions while offering options, accessories, and services to accompany the opportunity.
• Demonstrating the importance of getting the sale related to the value created
• Demonstrating time management skills
• May act as a vendor champion lead/PoC for Cisco

Your Skillset :Skillset:

• High school education required
• One year (minimum) related experience in the following: Network technician, Technical Sales, Customer service

• Technical certifications preferred (CCNA / CMNA / Blackbelt Stage I /II, or other Cisco certifications)

• Skills in: keyboarding, MS Office Suite (Word & Excel), basic sales skills, time management; good communication skills (written & verbal) excellent listening skills
• Ability to: learn complex proprietary systems; to work as a team member or independently, to relay/share information accurately.
• Must be able to work a flexible schedule as needed. (Operating hours are 9:00 AamM - 6:30pm EST)

Why Ingram Micro?:Micro:

• A starting annual compensation of $20 24 per hour which can increase with relevant experience – Let’s talk
• Comprehensive training
• Opportunity to begin a long-term career with unlimited growth and advancement with a stable and growing organization!
• In-Office/remote hybrid work hybrid option model
• Medical, vision, dental insurance – we even have options for your pets!
• 401k with employer match
• Tuition reimbursement
• Paid vacation and sick days
• Great in office/ remote culture

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.