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Sr. Professional, Project Management

Sofia, Bulgaria
Job ID: 55077



As a Sr. Professional Project Management you will help in-country stakeholders improve business performance by leading, managing and delivering processes, technology, and resource deployment initiatives.

Key Responsibilities:

  • Ensure that process-specific improvements will have realized benefits through hard/soft savings, in-country savings and mostly, performance improvement (of the process and/or associates)
  • Identify business projects and opportunities independently and in collaboration with the Operations Management team and solve them to stakeholder satisfaction.
  • Provide advice on process improvement initiatives, principles, tool and skills
  • Evaluate feasibility, manageability of identified projects
  • Coach team on the use of Project Management best practices, tools and techniques
  • Identify delivery methodology to be used – Lean, Six Sigma, Kaizen, Project Management
  • Define project scope, objectives, Work Breakdown Structure, project organization, resource requirements, and timelines
  • PMO/Monitor progress of project and deliver intended results

Skills & Qualifications
  • BS/BA in Business, Engineering, or related field
  • Knowledge and experience with process improvement methodologies, root cause analysis tools, etc.
  • Project Management Professional (PMP), Lean, Six Sigma, or similar certification desirable
  • 2-3 years in a BPO / SSC company; with at least 2 years of experience in process improvement, Quality analysis or change delivery
  • Strong communication skills; ability to explain solutions in person and in writing
  • Excellent analytical skills, well-structured approach and ability to grasp concepts quickly

LI-Hybrid | #LI-AK1

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