Ingram Micro
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Associate Solution Design Specialist - Dell/Lenovo/APC/HPE

This job posting is no longer active.

Williamsville, NY, United States
Job ID: 55076



Associate Solution Design Specialist 

*Do you like to build PCs? PC Gamer? Interested in technology? Know a lot about manufacturers? Interested in providing tech solutions to businesses? This IS the job for you!* 

Who is Ingram? 

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $50 billion in revenue, we have become the world’s largest technology distributor with operations in 59 countries and more than 35,000 associates. We continue to strategically expand our global reach with 40 acquisitions since 2012.

What is an Associate Solution Design Specialist?

This role is part of our SD&S (Solution Design and Services) team. The SD&S team builds end-to-end solutions to help our resellers (customers) win their sales deals. We do this by answering customer calls and/or emails on assigned product categories or lines within defined service levels.

*We have open positions that require knowledge within two distinct segment differences:

  • Hardware Components: the physical parts of a computer, such as a case, central processing unit, monitor, mouse, keyboard, computer data storage, graphics card, sound card, speakers, and motherboard. 
  • Networking: Support both internal associates and external customers (resellers and their end-users) with pre-sales network design-oriented solutions. That could mean building out a new data center, refreshing a school’s wireless network, or finding the right firewall solution to secure a business!


  • You must be technically savvy 
  • Excellent communication skills
  • Technical aptitude
  • Hands-on Customer Support experience
  • Knowledge of hardware/ PC's, server, storage components
  • OR Familiarity with routers, switches, firewalls/security solutions, wireless access points, data center networking, servers, and/or network management solutions.
  • High school education required
  • Technical certifications and /or AAS degree in computer-related studies
  • One year (minimum) related experience in the following: 
    • Network technician
    • Technical Sales
    • Customer service
  • Skills in:
    • Keyboarding, MS Office Suite (Word & Excel), basic sales skills, time management; good communication skills (written & verbal) excellent listening skills
  • Ability to:
    • Learn complex proprietary systems; to work as a team member or independently, to relay/share information accurately
      Must be able to work a flexible schedule as needed.
  • Be located near one of our campuses; Williamsville, NY; Scottsdale, AZ; Greer, SC.
  • CCNA / CMNA / Blackbelt Stage I /II, or other Cisco certifications preferred but not required.

Your Typical Day:

  • Answering customer requests on assigned lines (product categories) within defined service levels.
  • Providing excellent customer service while architecting complete solutions and/or network designs for Ingram Micro’s customers
  • Developing product knowledge and selling skills for creating accurate, detailed solutions while offering options, accessories, and services to accompany the opportunity.
  • Demonstrating the importance of getting the sale related to the value created
  • Demonstrating time management skills
  • May act as a vendor Advocate or Point of Contact for specific vendors i.e. Cisco
  • Demonstrating the importance of getting the sale related to the value created

*What this position offers you: *

  • A starting annual compensation of $20 per hour which can increase with relevant experience – Let’s talk
  • Comprehensive training
  • Opportunity to begin a long-term career with unlimited growth and advancement with a stable and growing organization!!!
  • In-Office hybrid option, ability to work remote 3 days a week post-training. 
  • Medical, vision, dental insurance – we even have options for your pets!
  • 401k with employer match
  • Tuition reimbursement
  • Paid vacation and sick day

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post-offer) background check that includes verification of vaccination status.

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.  Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment. 

 Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

 Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.  

Ingram Micro


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