Site Support Tech Operations

Description

Ingram Micro is an integral part of the technology ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates.

Site Support Technician - Operations Lead

Responsibilities:

• Position responsible for the monitoring, troubleshooting and maintenance of all IS solutions at supported Office, facility, as well as Remote users.
• Candidate must be able to work in a team environment and possess excellent communication and customer service skills.
• Candidate must have practical network experience configuring and putting together network components and connecting to servers with knowledge of network security, as well as server configuration and deployment experience.
• Must have working knowledge of basic, intermediate, and advanced desktop/PC, server, and network troubleshooting.
• Must be able to analyze computer issues and quickly develop the best course of action.
• Must have knowledge of Microsoft Office 365, Windows10, Server 2012/2019 and good knowledge of networking with hands-on experience.
• May also be expected to assist remotely to support other facilities within the US and Internationally. IS solutions supported include (but not limited to) network appliances, wireless devices, telephony equipment and integration, mobile devices, radio frequency guns, desktop hardware, software and related peripherals.
• The Site Support Technician will provide level 1 and level 2 support to end users and enable Moves, Adds and Changes to the environment.
• Will maintain operating efficiency by working with end users and provide support service as needed. 
• Responsible for the facility's IT needs. Responsible for facility’s 2^nd shift IT needs if shift exists.
• Candidate will report to Senior Manager of Technical Support.

Requirements Education: Minimum: High School Diploma; prefer Associate Degree or Certification

Experience: 3+ years’ experience in an IS service delivery organization.

CompTIA A+ certification preferred
Ability/knowledge to talk to customers at multiple levels/all areas of the business to formulate business integration plans.
Must be able to communicate fluently in local language of site

  
Minimum kinds of knowledge, skills and abilities required to do this job:

• 
  Working understanding of Microsoft Windows Operating systems and administration with similar technologies.
• Working hands-on troubleshooting knowledge of desktop support and desktop operating systems and Windows servers.
  Working hands-on troubleshooting knowledge of LAN design, implementation, and administration.
• Working understanding of VoIP
• Conceptual understanding of design, implementation, and administration of current communication technologies.
  Working understanding of general business operations including sales, finance, operations, and purchasing.  
• Advanced knowledge of Microsoft Office, Visio, O365

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law 

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status. 

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

 Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.