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Operations Supervisor 1st Shift

This job posting is no longer active.

Chandler, AZ, United States
Job ID: 55120



Ingram Micro is an integral part of the technology ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates..

Position Summary:


Operations Supervisor 1st Shift:

Depot Supervisor is responsible for device technology repair services, and is responsible for overall deployment of technology devices. The Supervisor manages the day-to-day that include: project management, logistics, resource allocation, budgeting, project updates, and staff supervision. A thorough understanding of mass computer imaging. This includes the ability to use mass imaging software in order to install software and operating systems upon devices in "bulk". Devices may include tablets, Chrome OS Devices and Windows OS Devices.

Duties and responsibilities:

  • Develop full scale project plans; Execute and oversee project timelines and critical tasks
  • Predict resources needed to reach objectives and manage resources in an effective and efficient manner
  • Identify and manage to project risk
  • Measure project performance to identify areas for improvement
  • Provide project updates on a consistent basis (daily, weekly, and monthly) about strategy, adjustments, and progress
  • Assemble and coordinate project staff while facilitating and maintaining positive team growth and communication
  • Maintain standards of quality control (verify unit works properly, unit is fully configured, unit is clean, etc.
  • Provide oversight and management to the Depot Repair team.
  • Ensures all technicians and operators are adequately supplied with appropriate tools and equipment
  • Responsible for process compliance including 5S, collecting the data necessary for corrective and preventive action, and reports result to manager
  • Supervises employees to ensure they follow the company's policies and practices, including; counseling, time approval, performance management, etc.
  • Balance quality, productivity, cost, safety and morale to achieve positive results in all areas. Work to continuously improve in all areas
  • Completes other tasks as assigned by manager including participation in process improvement teams or leading one
  • Analyze, track for trends, and make recommendations based on performance indicators indicating negative depot performance or potential best practices to bench mark. General knowledge of Mass Technology Device Deployment

Skills and Abilities Requested:

High School Diploma or equivalent experience required.  
Four year college degree not required but strongly preferred.  Minimum 5 years functional experience including a minimum of 3 years specific experience and 1 year of leadership experience.


 Knowledge, Training and Certifications

  • Project management course work highly encouraged
  • College degree preferred
  • Proficiency in Microsoft and Google application suites (Excel, PowerPoint, Sheets, Docs, etc.)
  • 5S

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.  Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment. 


Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.



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