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Technical Account Manager - Veritas

Williamsville, NY, United States
Job ID: 54923

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Description

Ingram Micro is an integral part of the technology ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud Solutions, and Lifecycle services. With more than $54 billion in rev enue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates.

What is Ingram Micro's SD&S Team?

Ingram Micro SD&S has been a trusted leader in the channel for decades, serving tens of thousands of partners—and that number keeps growing. Our four-phase model helps you take on your customers’ toughest IT challenges, starting with discovery and culminating in a final report that summarizes our design recommendations and pricing. With SD&S, our customers can be confident they will receive the full solutions they need to achieve greater success. Our customers come to us for Sales Solutioning (including shortening the sales cycle), Vendor Engagement, Technical training, and Cost Savings.
 

The goal of a Technical Account Manager (TAM) is to educate and expand the relationship between their vendor and customers. Expansion of a relationship with a vendor/customer or even education can take place in many ways. Demonstrate proficient and competent product knowledge relative to the customer’s needs and environment. Expanding the portfolios of existing resellers and educating new resellers. Maintaining relationships with focus partners and demoing products/maintaining a product lab or even designing solutions to meet specific needs. 

Position Summary:

  • Typical pre-sales activities include gaining an understanding of the customer's business and analysis of the customer's system and product needs.
  • Provides primarily pre-sales technical support for the development and implementation of complex products/applications/solutions
  • Works independently with limited supervision.
  • May manager projects/processes.
  • Coaches and reviews the work of lower-level professionals.
  • Problems faced are difficult and often complex.
  • Influences others regarding policies, practices, and procedures.
  • Provides solutions to a variety of complex technical and business matters.
  • Will champion significant projects, programs, and business initiatives using demonstrated creativity and ingenuity. May assist more junior staff members with aspects of their job.
  • Incumbents provide a leadership role for the work group being SME in a specialized area. 
  • Generally free to determine work priorities based on general direction from managers.
  • Specialist in technical or business skills. Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations.
  • May be called on-site to assist in complex technical solutions.
  • Creates tests, tools, and diagnostic procedures for use by product support personnel. May quality check technical product documentation.

Qualifications: 

  • A four-year college degree (or additional experience in a related field) and 3 years of functional experience including a minimum 1-year position-specific experience.
  • Please be prepared to pass a drug test and successfully pass a pre-employment (post-offer) background check that includes verification of vaccination status.

 

Technical Account Manager Scope 

  • Open to considering an associate who is able to work 2 days per week out of one of our Ingram Locations: Buffalo, NY; Greer, SC; Scottsdale, AZ
  • Salaried position ($55k - 65k, based on experience, +10% bonus annual bonus)
  • Comprehensive training program
  • Opportunity for growth


*This is not a complete listing of the job duties. It is a representation of the things you will be doing, and you may not perform all of these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post-offer) background check that includes verification of vaccination status.

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to the start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs. Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and the process for verification of vaccination status prior to the start of employment.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

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