Ingram Micro
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Sr. Professional, ERP Applications (SAP SD SCE) [Ref 50712]

Taguig City, Philippines
Job ID: 55325

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Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary:

We are seeking a SAP Support Analyst to join our SAP Center of Excellence team, specifically SCE Track, composed of highly motivated, talented individuals in providing SAP IT Services to the company’s different business units – mostly under Technology Solutions and Commerce & Fulfillment.

The candidate should have practical knowledge and experience mainly in SAP SD with a good understanding of SAP WMS and SAP MM.  This resource should have good knowledge of the business process, especially areas related to sales, logistics solutions for warehouses and transportation management (TMS). The position will be working with business owners/users and solution owners on process and operational requirements in providing maintenance support. Experience working in a technology driven organization with an understanding of IT Service Management, project lifecycle, requirements gathering and system analysis with the ability to participate and sometimes lead discussions and meetings. Strong verbal and written command of the English language with the ability to clearly communicate with stakeholders. This is an opportunity to work in a dynamic, fast-paced, and challenging organization which is highly focused on results.

Responsibilities:

  • Provide functional support following the defined operational processes, ITSM processes and supporting tools
  • Review and understand all existing processes as configured in the SAP SD, SAP WMS and SAP MM, including client specific enhancements and customizations
  • Performs Incident, Problem and Change Management tasks/activities thru problem solving/analysis, bug fixing and coordination with users/stakeholders and other support groups
  • Performs on-call support work based on the 24x7 support service and the team rotation defined and agreed.
  • Provides functional and technical guidance to less senior teammates in troubleshooting or performing day-to-day tasks

Job Qualifications and Educational Requirement:

  • Graduate of 4-year college course (preferably IT or Engineering)
  • Working user experience with MS Office Suite (MS Word, Excel, Powerpoint) or Office 365
  • Minimum 3 - 5 years of hands-on SAP SD support experience is required
  • Minimum 2 - 3 years of previous experience in application maintenance or support work is required
  • Background in SAP IDOCs and BAPIs is required
  • Working knowledge of ITSM processes (especially, Incident and Change Management) and/or ITIL best practices is required
  • Previous experience in project management, systems analysis and design is desired.
  • Experience working in a multicultural environment


*This is not a complete listing of the job duties. It is a representation of the things that you will be doing, and you may not perform all these duties.

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