Ingram Micro
Join our Talent Network

This site uses and sets "cookies" on your computer to help make this website better. You can learn more about these cookies and general information about how to change your cookie settings by clicking here. By continuing to use this site without changing your settings, you are agreeing to our use of cookies.

Skip to main content

Credit Controller

Auckland, New Zealand
Job ID: 55422





Section 1:  Identifying Information


Position Title: 

Credit Controller


Job code:




Date Prepared:

27 May 2022

Reports to:

Finance Manager

Prepared by:




Business line:


Positions reporting to this position


Target team size:



Auckland, NZ




Section 2:  Position Summary

Working as part of the Credit Control Team in our Finance Department, this role will manage the full credit control function for a specified AR ledger (high volume transactional accounts).


Section 3:  Responsibilities, Supporting Actions & End-Results


Major Responsibility:Maintain the Debtors ledger

Supporting Actions:Allocation of customer receipts

Responding to queries in a timely manner

Regular reconciliation of all assigned accounts

Follow up overdue balances

Ensuring all customer accounts trade within their insured credit limits.

Co-ordination of approval & processing of claims for rebates, price protection, short shipments and price variances

Taking part in regular Debtors Meetings to discuss all customer account challenges

Ensuring that all challenging customer negotiations are passed on to management to resolve.

Management of the Webforms system and any other external Mass Retailer systems that may come online

End Results:All credit accounts are kept as Current as possible and adhere to the organization’s trading terms and assist the DSO (days sales outstanding) criteria             


Percentage:     65%


Major Responsibility:                   Month end Close Tasks


Supporting Actions:Allocation of cash and specified reports are processed

Monthly reports as required (i.e. Fixed Assets)


End Results:Assist wider Finance Team to meet all reporting deadlines             

Percentage:     15%



Major Responsibility:Other Tasks


Supporting Actions:Monitoring the authorization and documenting of Staff Cash Account purchases

Processing and payment of AP invoices when required

Shared Supervision of the customer documentation – both softcopy and hardcopy

Contributing to various projects as assigned / requested

End Results:To ensure smooth running of the department in the event of absences and project work is executed within set timeframes, budget and with available resources.


Percentage:     20%



Section 4:  Decision Making Authority Level


Decisions free to make:

      Putting overdue or over limit accounts on hold

      Determining what queries can be resolved independently and what queries need escalation

      Initiating meetings and other communication to manage effective workflow and achieve desired results



Explain the decisions that depend on position’s advice:

      Effective collection and management of Debtors

      Resolution of customer queries

      Effective time management


Section 5:  Scope/Dimensions


      Reconciliations completed for assigned Mass Retailers

      Cash collection of 98% of dues

      Maximum overdue debt of 2%







Section 6:  Job Qualifications and Educational Requirement


      At least 3 years previous experience in an Accounts Collection position in a medium to large company.

      At least 2 years previous experience in a Customer Service type role.

      Any previous experience with JDE would be an advantage.

      Computer skills – must be competent in Excel, Word and Outlook. 

      Ability to meet strict deadlines.

      Ability to multi-task and manage own time.

      Strong communication skills – both verbal and written – are essential.

      High attention to detail.

      Team player.



Section 7:  IM Competencies


      Change Agent

      Collaboration & Influence

      Results Oriented

      Judgement & decision-Making

      Customer Mindset on top of mind

      Team Leadership

      Strategic & Global Mindset



Section 8:  Other Information


Key Relationships




      Customer Service Team

      Service Department

      Sales Team

      Finance Team




      Customers, and their staff

      Credit Insurers

      3rd party debt collection agencies as required







Get updates about the latest job openings
that match your skills.

Sign up today