Section 1: Identifying Information
27 May 2022
Positions reporting to this position
Target team size:
Section 2: Position Summary
Working as part of the Credit Control Team in our Finance Department, this role will manage the full credit control function for a specified AR ledger (high volume transactional accounts).
Section 3: Responsibilities, Supporting Actions & End-Results
Major Responsibility:Maintain the Debtors ledger
Supporting Actions:Allocation of customer receipts
Responding to queries in a timely manner
Regular reconciliation of all assigned accounts
Follow up overdue balances
Ensuring all customer accounts trade within their insured credit limits.
Co-ordination of approval & processing of claims for rebates, price protection, short shipments and price variances
Taking part in regular Debtors Meetings to discuss all customer account challenges
Ensuring that all challenging customer negotiations are passed on to management to resolve.
Management of the Webforms system and any other external Mass Retailer systems that may come online
End Results:All credit accounts are kept as Current as possible and adhere to the organization’s trading terms and assist the DSO (days sales outstanding) criteria
Major Responsibility: Month end Close Tasks
Supporting Actions:Allocation of cash and specified reports are processed
Monthly reports as required (i.e. Fixed Assets)
End Results:Assist wider Finance Team to meet all reporting deadlines
Major Responsibility:Other Tasks
Supporting Actions:Monitoring the authorization and documenting of Staff Cash Account purchases
Processing and payment of AP invoices when required
Shared Supervision of the customer documentation – both softcopy and hardcopy
Contributing to various projects as assigned / requested
End Results:To ensure smooth running of the department in the event of absences and project work is executed within set timeframes, budget and with available resources.
Section 4: Decision Making Authority Level
Decisions free to make:
Putting overdue or over limit accounts on hold
Determining what queries can be resolved independently and what queries need escalation
Initiating meetings and other communication to manage effective workflow and achieve desired results
Explain the decisions that depend on position’s advice:
Effective collection and management of Debtors
Resolution of customer queries
Effective time management
Section 5: Scope/Dimensions
Reconciliations completed for assigned Mass Retailers
Cash collection of 98% of dues
Maximum overdue debt of 2%
Section 6: Job Qualifications and Educational Requirement
At least 3 years previous experience in an Accounts Collection position in a medium to large company.
At least 2 years previous experience in a Customer Service type role.
Any previous experience with JDE would be an advantage.
Computer skills – must be competent in Excel, Word and Outlook.
Ability to meet strict deadlines.
Ability to multi-task and manage own time.
Strong communication skills – both verbal and written – are essential.
High attention to detail.
Section 7: IM Competencies
Collaboration & Influence
Judgement & decision-Making
Customer Mindset on top of mind
Strategic & Global Mindset
Section 8: Other Information
Customer Service Team
Customers, and their staff
3rd party debt collection agencies as required