Ingram Micro
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Customer Support Representative ( Transportation)

Chandler, AZ, United States
Job ID: 55959

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Description

 

Ingram Micro is an integral part of the technology ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates.



*** This is a Full-Time, Direct Hire, Hourly position 
Position Summary:

  • Responsible for scheduling IT Asset Disposition (ITAD) services.
  • Works with carriers via email, phone, and portals to schedule services using company provided guidelines
  • Maintain a high level of communication with customers and carriers
  • Maintain detailed records associated with service transactions
  • Utilize provided guidelines to quickly adapt to changes in service
  • Works with management to constantly improve internal processes
  • Quickly reports and records any issues


What you bring to the role:

  • Interest in learning a specialized area of services
  • High attention to detail
  • Strong communication skills
  • Ability to multi-task
  • Descriptive writing skills


High School Diploma or equivalent. 1 year general experience. 1 year functional experience strongly desired. Acquires job skills and learns company policies and procedures to complete routine tasks.

BENEFITS OF WORKING FOR INGRAM MICRO

  • Medical, Dental, Vision Available Upon Start Date
  • Employer Matched 401(k) + Immediately Vested
  • Paid Time Off (PTO) + Sick Days
  • Tuition Reimbursement & Career Development
  • A Company Culture Rich in our Vision and Values with an Open-Door Policy
  • Company Observed Holidays
  • Discount Programs that include Wellness, Technology, Retail, and more!

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

 

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check that includes verification of vaccination status.

 

Ingram Micro requires all new associates to be fully vaccinated against COVID-19. Therefore, this position requires applicants to submit proof, prior to start date, that the successful applicant is fully vaccinated against COVID-19. Ingram Micro will comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.  Applicants will be notified of the requirements of Ingram Micro’s COVID-19 policy and process for verification of vaccination status prior to the start of employment. 

 

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

 

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.  
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