Beschrijving
About us :
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-toconsumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and postsales professional support. Learn more at www.ingrammicro.com
About role:
We have an excellent opportunity for a Cisco Presales Consultant to join us here at Ingram Micro and support renewals for our Cisco vendor. The ideal candidate will have experience in renewals in a similar industry and ideally experience in IT.
Responsibilities, Supporting Actions:
- Assist with new product introductions to the sales team and reseller channel utilising vendor and presales resources.
- Meet KPIs as defined by your Manager.
- Maintain and continually update knowledge of new technology, products, best practices, trends etc. by consulting technical literature, webinars, attendance at Cisco events and conferences on an ongoing basis.
- Maintain and add qualifications/certifications that align to your technology areas.
- Proactively manage career direction and skill sets in conjunction with your Manager.
- Take all reasonably practicable steps to maintain the health and safety of yourself and others, and to minimise risks
- Follow Ingram Micro’s policies, procedures and reasonable instructions at all times
- Provide Presales support for the reseller channel and internal departments as required including answers to technical queries, product suggestions and proposals.
- Creation of bills of material and quotes to match the customer’s solution requirements.
- Providing customers (both internal and external) with solution responses via telephone or email queries
- Work with Solution Architects on complex solution requirements.
- Update reseller Account Managers of any major solution recommendations to the reseller.
- Build and promote both reseller awareness and loyalty by promoting Ingram Micro’s corporate profile, services and products.
- Build and maintain relationships with Cisco through engagement with Cisco technical and sales staff.
- Liaise with internal Sales and Product Management departments to promote a stronger technical relationship with Presales.
Essential Skills, Experience & Requirements:
- Previous experience in a similar role
- Preferred- Cisco Certifications, minimum requirements CCNA, CCDA
- Preferred- 1yr experience in Networking field.
- Able to work well in a team as well as autonomously.
- Attention to Detail.
- Strong analytical skills in assessing customer technical environments and needs
- Professional communication skills, both written and verbal
- Excellent customer service skills
- Relationship building skills
- Proactive orientation
- Intermediate MS Office proficiency
What’s in it for you
At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team that likes to challenge the status quo, we understand the importance of work-life balance, encourage our people to grow their careers. You can look forward to working in an exciting, stimulating workplace that provides a range of opportunities where you can make a real difference.
Inclusion, Diversity and belonging lies at the heart of everything we do at Ingram Micro and we are committed to hiring great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all genders and ages, people with disabilities, Aboriginal and Torres Strait Islander peoples, LGBTQIA+ and diverse groups.
Finally, you will get the chance to become part of the world's leading Technology Solutions provider. We look forward to hearing from you and how you would like to make a positive difference through the role towards the business.
#LI-hybrid
#LI-ES1
