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Customer Service & Relationship Management

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Customer Service & Relationship Management

Beschrijving

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary:

Takes initial customer calls and answers general questions regarding company products and services. Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues. Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation. Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role:

Established and productive professional individual contributor. Works independently with general supervision. Problems faced are difficult and may be complex. May influence others within the job area through explanation of facts, policies and practices.

Works on moderate to complex projects. Uses company standard policies and procedures to resolve a variety of issues.

Exercises judgment within defined procedures and practices to determine appropriate action. Receives moderate level of guidance. Work is reviewed for soundness of judgment and overall accuracy.

General proficiency with various tools, systems, and procedures required to accomplish the job. May need to consult with Senior/Specialist staff members on some technical issues. A four year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1 year position specific experience.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

所获荣誉

最佳女性职场

2023年大中华区女性最佳职场™

BEST WORKPLACES GC 2022

2022年大中华区最佳职场™

Best Workplaces 2020

2020年大中华区最佳职场™

未命名的设计 (3)

2022-2023年卓越职场认证™

未命名的设计 (4)

2020-2021年卓越职场认证™

未命名的设计 (9)

2023年DEI雇主大奖(中国地区)

未命名的设计 (5) (1)

2023年人力资源管理杰出奖

未命名的设计 (7)

2021年人力资源管理杰出奖

Location Overview

英迈中国

目前,英迈中国以上海为运营中心,在全国11个重点城市设立了分支机构,并在21个重点城市,设立21个储运中心。
目前,英迈在全国有400+位的销售人员,覆盖65个核心城市和300+地级市,与客户形成紧密互动。
英迈中国努力拓展新领域,不断完善一到三级城市的服务体系,并增加四到六级城市客户覆盖。

英迈中国办公环境

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