Technical support specialist L1 with Spanish and English

Description

Why Ingram Micro?

Business on 6 continents. 28 000 employees worldwide. 1300+ employees in Bulgaria. 50 modern offices. 40+ years of technology and Supply Chain experience. The numbers are impressive but what matters the most is the people. Ingram Micro is a leader in the IT industry because of our diverse and talented workforce.

What you’ll do?

• Act as the initial point of contact for phone calls, chat and emails from associates regarding IT issues and queries
• Perform initial and some more complex troubleshooting with the aim to resolve at first call or escalate quickly and correctly if unable to resolve
• Utilise all available methods to resolve incidents (phone, email, chat, remote control/assist software)
• Adhere to response and escalation SLA’s
• Must be able to work with customers from various countries
• Strong support queue management discipline to ensure that all tickets are up to date and to help others if necessary
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner

What you’ll bring:

• Very good Spanish and English (B2)
• University degree and/or training requires such as degrees, courses or study, certifications
• An ITIL qualification is preferable but not essential
• 2 years previous IT Service Desk and/or Call Centre experience preferable but not essential
• Excellent communication skills and telephone etiquette
• Basic User & Security Group Active Directory administration exposure (Account Unlock, Password Reset, Account Modification, Group Modification)
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and Office 365
• Experience with using and troubleshooting Outlook 2013/2016/О365 within a network environment

What you’ll receive:

Apart from great parties, team spirit and a positive mindset, we also have:

• Competitive salary & Bonus system
• Additional health insurance
• Food vouchers & Transport Allowance
• Well-being Program & Multisport card
• Referral and baby bonus
• Paid holiday days increasing in time
• Language courses
• Free access to LinkedIn Learning Platform
• Great career growth and development opportunities
• Hybrid type of work
• Modern office space with free coffee and hot beverages
• Company discounts
• Recognition awards

We promise our recruitment process is not scary. It is even fully remote. Apply now!

#LI-Hybrid | #LI-RG1