Ingram Micro
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Technical support specialist L1 with Spanish and English

This job posting is no longer active.

Sofia, Bulgaria
Job ID: 60836



Why Ingram Micro?

Business on 6 continents. 28 000 employees worldwide. 1300+ employees in Bulgaria. 50 modern offices. 40+ years of technology and Supply Chain experience. The numbers are impressive but what matters the most is the people. Ingram Micro is a leader in the IT industry because of our diverse and talented workforce.

What you’ll do?

  • Act as the initial point of contact for phone calls, chat and emails from associates regarding IT issues and queries
  • Perform initial and some more complex troubleshooting with the aim to resolve at first call or escalate quickly and correctly if unable to resolve
  • Utilise all available methods to resolve incidents (phone, email, chat, remote control/assist software)
  • Adhere to response and escalation SLA’s
  • Must be able to work with customers from various countries
  • Strong support queue management discipline to ensure that all tickets are up to date and to help others if necessary
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner

What you’ll bring:

  • Very good Spanish and English (B2)
  • University degree and/or training requires such as degrees, courses or study, certifications
  • An ITIL qualification is preferable but not essential
  • 2 years previous IT Service Desk and/or Call Centre experience preferable but not essential
  • Excellent communication skills and telephone etiquette
  • Basic User & Security Group Active Directory administration exposure (Account Unlock, Password Reset, Account Modification, Group Modification)
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and Office 365
  • Experience with using and troubleshooting Outlook 2013/2016/О365 within a network environment

What you’ll receive:

Apart from great parties, team spirit and a positive mindset, we also have:

  • Competitive salary & Bonus system
  • Additional health insurance
  • Food vouchers & Transport Allowance
  • Well-being Program & Multisport card
  • Referral and baby bonus
  • Paid holiday days increasing in time
  • Language courses
  • Free access to LinkedIn Learning Platform
  • Great career growth and development opportunities
  • Hybrid type of work
  • Modern office space with free coffee and hot beverages
  • Company discounts
  • Recognition awards

We promise our recruitment process is not scary. It is even fully remote. Apply now!

#LI-Hybrid | #LI-RG1

Ingram Micro


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