Ingram Micro
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IT Operations Professional with German and English

This job posting is no longer active.

Sofia, Bulgaria
Job ID: 59324



Ingram Micro. It is all about the people!

35 thousand people all over the world – talented and experienced – this is the Ingram Micro team. We are a Global Technology and Supply Chain Service Provider. We respect our associates’ imagination, personality, and self-expression. We are a team of 1100+ in Bulgaria and we advance together – to оur business goals, to a better career, to our personal development.

Feel free to be who you are without fitting in a box. We ensure space for diverse talent to grow and believe that business grows because people are its engine.

Upgrade your talent by:
  • Act as the initial point of contact for phone calls, chat and emails from associates regarding IT issues and queries
  • Perform initial and some more complex troubleshooting with the aim to resolve at first call or escalate quickly and correctly if unable to resolve
  • Utilise all available methods to resolve incidents (phone, email, chat, remote control/assist software)
  • Adhere to response and escalation SLA’s
  • Must be able to work with customers from various countries
  • Strong support queue management discipline to ensure that all tickets are up to date and to help others if necessary
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
You’ll be a great fit, if you have:
  • Very good German and English (B2)
  • University degree and/or training requires such as degrees, courses or study, certifications
  • An ITIL qualification is preferable but not essential
  • 2 years previous IT Service Desk and/or Call Centre experience preferable but not essential
  • Excellent communication skills and telephone etiquette
  • Basic User & Security Group Active Directory administration exposure (Account Unlock, Password Reset, Account Modification, Group Modification)
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007
  • Experience with using and troubleshooting Outlook 2007 within a network environment
As we value our employees, we offer:
  •  Competitive salary & Bonus system
  • Additional health insurance + Dental & Optical care, Hospital & Pregnancy care
  • Well-being Program & Multisport card
  • Food vouchers & Transport Allowance
  • Referral and baby bonus
  • Paid holiday days increasing in time
  • Career growth and development – internal and external trainings, language courses
  • Free access to the LinkedIn Learning Platform
We are looking forward to receiving your application! 

#LI-Hybrid | #LI-NA4 

Ingram Micro


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