Ingram Micro
Join our Talent Network

This site uses and sets "cookies" on your computer to help make this website better. You can learn more about these cookies and general information about how to change your cookie settings by clicking here. By continuing to use this site without changing your settings, you are agreeing to our use of cookies.

Skip to main content

IT Operations Professional with German and English

This job posting is no longer active.

Sofia, Bulgaria
Job ID: 59324

Share:

Description

Ingram Micro. It is all about the people!

35 thousand people all over the world – talented and experienced – this is the Ingram Micro team. We are a Global Technology and Supply Chain Service Provider. We respect our associates’ imagination, personality, and self-expression. We are a team of 1100+ in Bulgaria and we advance together – to оur business goals, to a better career, to our personal development.

Feel free to be who you are without fitting in a box. We ensure space for diverse talent to grow and believe that business grows because people are its engine.

Upgrade your talent by:
  • Act as the initial point of contact for phone calls, chat and emails from associates regarding IT issues and queries
  • Perform initial and some more complex troubleshooting with the aim to resolve at first call or escalate quickly and correctly if unable to resolve
  • Utilise all available methods to resolve incidents (phone, email, chat, remote control/assist software)
  • Adhere to response and escalation SLA’s
  • Must be able to work with customers from various countries
  • Strong support queue management discipline to ensure that all tickets are up to date and to help others if necessary
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
You’ll be a great fit, if you have:
  • Very good German and English (B2)
  • University degree and/or training requires such as degrees, courses or study, certifications
  • An ITIL qualification is preferable but not essential
  • 2 years previous IT Service Desk and/or Call Centre experience preferable but not essential
  • Excellent communication skills and telephone etiquette
  • Basic User & Security Group Active Directory administration exposure (Account Unlock, Password Reset, Account Modification, Group Modification)
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007
  • Experience with using and troubleshooting Outlook 2007 within a network environment
As we value our employees, we offer:
  •  Competitive salary & Bonus system
  • Additional health insurance + Dental & Optical care, Hospital & Pregnancy care
  • Well-being Program & Multisport card
  • Food vouchers & Transport Allowance
  • Referral and baby bonus
  • Paid holiday days increasing in time
  • Career growth and development – internal and external trainings, language courses
  • Free access to the LinkedIn Learning Platform
We are looking forward to receiving your application! 

#LI-Hybrid | #LI-NA4 

Ingram Micro
Share:
mail
 

STILL LOOKING?

Get updates about the latest job openings
that match your skills.

Sign up today