Ingram Micro
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Customer Support Associate with English

This job posting is no longer active.

Sofia, Bulgaria
Job ID: 60862



About us

Our company:

Business on 6 continents. 28 000 employees worldwide. 1300+ employees in Bulgaria. 50 modern offices. 44 years of technology and Supply Chain experience. The numbers are impressive but what matters the most is the people. Ingram Micro is a leader in the IT industry because of our diverse and talented workforce..

Our Customer Support Specialist: 

• Investigates and improves customer claims up to approved authority levels
• Likes working across internal and external teams of all levels to proactively support the customer
• Liaises with carries and interacting with other departments to resolve customer situations
Is a master of requesting RMA from the vendor for defective inventory returns
• Actively uses online tools to aid investigation and for process and work procedures
Works in an international and dynamic environment 

You are:
• Pro-active and open-minded funny person with colorful mind!
• Thinking outside the box to drive positive improvement

And you also: 

• Adore communication with both internal and external stakeholders
• Appreciate working in dynamic and international environment
• Have advanced communication skills
• Look for an energizing and exciting workplace
• Are not afraid to be target-driven, both as an individual and as part of a team
• Are a team player willing to share learnings from success and challenges alike
• Have an authentic approach
• Fluently speak English (B2)
• Have advanced knowledge of Excel

Bonus points if you also have:

• Experience in an administrative/ customer support position
• Strong negotiation and influencing skills
• Good interpersonal skills
About our offer

Why join? Well, firstly, because we are amazing. But if this is not enough, we also offer:

• Competitive salary & Bonus system
• Additional health insurance
• Food vouchers & Transport Allowance
• Well-being Program & Multisport card
• Referral and baby bonus
• Paid holiday days increasing in time
• Chance to practice foreign language skills and attend different trainings
• Various opportunities for career development and growth within the company
• Free access to LinkedIn Learning Platform
• Hybrid type of work
• Modern office space with free coffee and hot beverages
• Recognition awards

We do not finish with the good news, because we have:

• Impressive parties
• Lots of social events
• Company discounts
• A unique open-minded culture
• Fresh, lively and friendly work environment
• Trending TikTok and Instagram accounts
• Inspiring leaders


Ingram Micro

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