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Associate III, Sales Support (Order Management))

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Associate III, Sales Support (Order Management))

描述

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Job Description:

As an Associate III, Sales Support you will play a key role in ensuring smooth order processing and supporting the sales team. Your responsibilities include:

Order Entry & Management

  • Process customer orders efficiently and accurately.
  • Verify product availability, pricing, and delivery timelines.
  • Review and validate order details to ensure compliance with company policies.

Sales Support

  • Provide administrative support to inside sales representatives.
  • Coordinate with sales management and customer service to handle order changes and escalations.
  • Prepare product and license quotes for pre-sales customers.

Account Monitoring

  • Track overall account activity for assigned customer groups.
  • Generate reports on market conditions, sales performance, and team metrics.

Collaboration & Communication

  • Work cross-functionally with internal teams (e.g., credit, logistics, supply chain).
  • Communicate order status and updates to stakeholders.
  • Handle routine issues and escalate complex ones when needed.

Qualifications:

  • College graduate of course; if High School Diploma, should have at least 3 years functional experience.
  • With at least 2 years BPO experience (any LOB)
  • Background in supply chain or IT distribution industry is a huge advantage
  • Good English communication skills
  • Knowledgeable with MS Excel functions (vlookup, pivot, etc)
  • Willing to work on day shift (AU time zone) and 10 days RTO/monthly

#LI-Hybrid

Our Culture makes Ingram Micro a Great Place to Work ®

Ingram Micro Philippines stands as a beacon of excellence in the corporate landscape, celebrated as a Great Place to Work® for five consecutive years. This isn't just a title; it's a testament to our vibrant culture rooted in trust, inclusion, performance, and innovation. Here, we don't just work; we thrive together in an environment that values every voice and nurtures every talent.

Learn more about Ingram Micro in The Philippines

We are #OneIngramMicro

Our People are the threads in the rich tapestry of cultures and ideas that define us, showcasing the power of diversity.

Helping businesses reach their global potential

At Ingram Micro we are dedicated to a shared set of principles that unites and guides us to better decisions and behaviors.

Delivering successful results, embracing change with courage, and acting with integrity every time and everywhere. We revel in using our imagination with creativity, agility and resourcefulness, we act with responsibility, and we are proud of our talent. 

Go to our global careers page

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