描述
Ingram Micro is a leading technology company for the global information technology ecosystem.
With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart
Job Summary
We are looking for a Red Hat Pre-Sales Engineer / Product Technical Specialist to support our distribution business across the Red Hat portfolio, with strong emphasis on Red Hat OpenShift and OpenShift Virtualization.
The role involves close engagement with partners and customers, technical pre-sales support, solution positioning, enablement, and participation in partner/customer-focused initiatives.
Key Responsibilities
Pre-Sales & Technical Support
- Provide technical pre-sales support for the Red Hat portfolio, including OpenShift, OpenShift Virtualization, RHEL, and related technologies.
- Work closely with sales teams to understand customer requirements and map them to Red Hat solutions.
- Deliver technical presentations, demos, and solution walkthroughs to partners and customers.
- Assist partners in solution design, sizing, and architecture discussions.
Partner & Customer Engagement
- Participate in Distribution Managed Partner Round Tables, Partner Round Tables, and Customer Round Tables.
- Act as a technical point of contact for partner queries, POCs, and technical validations.
- Support partners during customer meetings, workshops, and proposal discussions.
Training & Enablement
- Conduct partner enablement sessions, technical trainings, and onboarding programs on Red Hat technologies.
- Help onboard new partners by explaining Red Hat offerings, use cases, and best practices.
- Create and maintain basic technical documentation, presentations, and demo materials.
Internal Collaboration
- Work closely with Red Hat vendor teams, internal sales, and technical stakeholders.
- Stay updated with new Red Hat releases, features, and positioning.
- Provide feedback from partners and customers to internal teams for continuous improvement.
Required Skills & Qualifications
- 1–3 years of experience in Pre-Sales, Technical Support, or Product Specialist roles.
- Good working knowledge of:
- Red Hat OpenShift
- OpenShift Virtualization
- Linux fundamentals (RHEL preferred)
- Containers, Kubernetes basics, and virtualization concepts
- Strong presentation and communication skills.
- Ability to explain technical concepts to non-technical audiences.
- Willingness to travel locally for partner and customer engagements
Good to Have
- Exposure to Red Hat certifications (RHCSA / OpenShift-related certifications).
- Experience working in a Distributor, System Integrator, or Partner ecosystem.
- Hands-on exposure to POCs, demos, or lab environments.
