描述
Key Responsibilities (including but not limited to)
- Central point of contact for internal and external stakeholders.
- Monitor and manage daily transport operations for the CEE region.
- Ensure compliance with Service Level Agreements (SLAs) agreed with external partners.
- Responsible for costs and budget management, including monthly reporting.
- Develop, maintain, and monitor Key Performance Indicators (KPIs).
- Optimize processes by analyzing existing workflows, identifying improvement opportunities, and designing future-oriented processes.
- Provide support and consulting to internal departments on transportation-related topics.
- Build, maintain, and further develop relationships with industry associations and working groups.
- Independently manage and lead projects aimed at improving quality, customer satisfaction, and operational processes.
- Collaborate closely with internal stakeholders in accordance with the RACI matrix.
- Lead regular quality review meetings with external carriers.
- Define and ensure compliance with internal packaging and shipping standards.
- Ensure compliance with all relevant internal policies and regulations within the department.
- If applicable, assume disciplinary leadership responsibility for assigned employees.
Qualification Requirements (including but not limited to)
- Completed apprenticeship as a Freight Forwarding and Logistics Services Specialist (or another commercial/business qualification).
- Additional transport-related professional qualifications are desirable.
- Extensive practical experience in transport management.
- Comprehensive knowledge of transportation negotiations.
- At least 5 years of professional experience in logistics or forwarding environments.
- Established network within the freight forwarding industry in the CEE region.
- Initial leadership experience.
- Project management experience.
- Language skills: Polish; English proficiency (minimum B2 level).
- Very good MS Office skills, particularly Outlook and Excel.
- Willingness to travel (10%)
Personal Competencies
- Strong communication skills and confident professional presence.
- High degree of ownership, decision-making capability, and sense of responsibility.
- Strong team-oriented mindset.
- Ability to manage and navigate complexity.
Onboarding Modules
- Training in all operational processes within the area of responsibility (Germany).
- Training in IT applications (including Transport Management Software, Business Intelligence, Impulse, etc.).
- Go-to-market familiarization in Poland, Hungary, and Romania.
