We are the business behind the world’s brands. At Ingram Micro, we’re redefining distribution and reaching nearly 90% of the world's population. With operations in 57 countries and approximately 24,000 associates, we help businesses run better, grow faster, and achieve their sustainability goals. It's fun to work in a company where people truly BELIEVE in what they're doing!

Collaboration is at the heart of innovation. Our team drives Ingram Micro’s innovative campaigns, highlighting our cutting-edge solutions and enabling us to maintain leadership in the technology distribution industry. We work together to shape the future of technology distribution, ensuring products reach customers efficiently and helping businesses thrive globally.

At Ingram Micro, we are shaping the future with cutting-edge technology! We foster a culture of collaboration, transparency, and continuous improvement. Our team members are encouraged to share ideas, challenge the status quo, and work together to shape the future of technology distribution.

As a Sales Account Manager, you’ll play a critical role in driving and improving vendor sales while meeting both vendor and company objectives and targets. Your key responsibilities will include:

• Establishing productive, professional relationships with key personnel in assigned partner accounts.

• Coordinating the involvement of company personnel to meet partner performance objectives and expectations.

• Meeting assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.

• Leading joint partner planning processes to develop mutual performance objectives, financial targets, and critical milestones.

• Proactively assessing, clarifying, and validating partner needs on an ongoing basis.

What You Bring to the Role: We’re looking for someone with:

• 3:5 years of experience in Dell & Infrastructure Products.

• IT distribution & local gulf experience.

• Enthusiasm and a results-driven mindset with a strong will to succeed.

• A self-starter, self-motivated, and a team player.

• A strong ‘customer-first’ mentality, able to utilize relationships to drive results.

Your Growth with Us: Joining Ingram Micro means becoming part of a global leader in technology solutions. We offer a dynamic work environment, opportunities for professional growth, and the chance to make a significant impact on the future of technology distribution. Let's shape tomorrow together.

#LI-NS1

Rejoignez-nous en tant que :

Commercial sédentaire Cybersécurité (H/F)

VOTRE MISSION

Sous la direction de la responsable commerciale, Amélie Deschamps, vous travaillez en tant que commercial dédié à l‘activité Cybersécurité FORTINET, au sein d’une équipe de 9 collaborateurs. Vous serez en charge de la distribution de FORTINET, marque leader, auprès d’un portefeuille de revendeurs (Distributeurs, Intégrateurs, Opérateurs, ESN…).

A ce titre vous êtes chargé(e) de :

• Promouvoir et vendre nos produits et solutions par téléphone auprès d'une clientèle de revendeurs professionnels,

• gérer votre portefeuille clients en autonomie (en assurant le suivi des pistes de vente, en maîtrisant les prévisions de ventes hebdomadaires, les en-cours financiers, la concurrence...),

• générer des ventes par le biais d'activités de vente multicanaux, entrantes et/ou sortantes

• accompagner nos clients sur la plateforme Xvantage afin que ces derniers puissent y retrouver les informations délai, disponibilité…,

• représenter et promouvoir vos marques auprès des commerciaux généralistes en internes,

• travailler en étroite collaboration avec les services Finance, Achats et Marketing

• relayer les informations commerciales (promotions, offres spéciales) auprès de nos clients,

• réaliser une veille concurrentielle sur vos gammes de produits et services • passer les certifications demandées par le constructeur dans le cadre de votre activité/fonction

• maintenir des relations solides avec vos clients et fournisseurs

Poste CDI basé à Courbevoie (92)

VOTRE PROFIL & COMPETENCES

De formation commerciale type Bac +2/3 ou fort d’une première expérience de vente à distance auprès d'une clientèle BtoB, vous souhaitez commencer ou poursuivre votre carrière dans un poste de vente au sein d'une organisation internationale.

Vous avez de réelles capacités d'écoute et de négociation et êtes attiré(e) par le challenge. Vous avez un intérêt et une curiosité forte pour les produits informatiques et technologiques, les systèmes et services associés.

Un niveau d’anglais écrit correct (B1) est demandé pour les échanges avec nos éditeurs ou équipes européennes Ingram Micro.

Vous êtes centré(e) sur le client, positif(ve) par nature et motivé(e) par la réussite personnelle, d'équipe et d'entreprise. Vous aimez le challenge, convaincre, et faîtes preuve d’une bonne organisation dans votre journée de travail. Ingram Micro sera vous accompagner sur la connaissance des produits de la gamme FORTINET.

Compétences clés :

• Focus clients
• Orienté résultats
• Collabore et influence

REMUNERATION & AVANTAGES

Rémunération annuelle brute : selon profil et expérience.

Rejoignez Ingram Micro et profitez d'un package entreprise attractif !

Nos avantages incluent:

• Prime de participation pour récompenser vos efforts.
• Mode de travail hybride pour un meilleur équilibre vie pro/perso.
• Congés ARTT pour plus de temps libre.
• Carte ticket restaurant .
• Une couverture santé de qualité pour votre sécurité et celle de votre famille.
• Abonnements de transports financés à 75% pour faciliter vos déplacements.
• Une prime de transport pour contribuer à vos dépenses trajets.

Mais ce n'est pas tout ! Chez Ingram Micro, vous bénéficierez également de :

• Un programme d’intégration complet "Destination You" pour bien démarrer.
• Une politique de mobilité interne avec des opportunités nationales et internationales.
• Une culture de l’amélioration continue et de l’excellence opérationnelle.

Découvrez notre page entreprise, les témoignages de nos collaborateurs, la présentation de nos activités, les dates clés de l’histoire d’Ingram Micro France et bien plus encore…

https://careers.ingrammicro.com/en/locations/emea/france/

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Job Responsibilities:

• Order entry, order processing, contacting resellers for verifications

• Prepare accurate proactive and reactive customer quotations.

• Validate all quote data to ensure correctness before submission.

• Follow up with customers and partners to drive quote conversion into sales.

• Respond to inquiries from partners, customers, and internal teams regarding quotes, pricing, and product details.

• Maintain updated records of quotes, follow-ups, and customer communications.

Qualifications:

• College graduate of any course; if High School Diploma, should have at least 2 years functional experience.

• Must have at least 1-2 years of Quotation and Order Management experience

• Background in supply chain or IT distribution is a huge advantage

• Good English communication skills

• Knowledgeable with MS Excel functions (vlookup, pivot, etc)

• Willing to work on nightshift (CAN time zone) and 10 days RTO/monthly

#LI-Hybrid

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Job Responsibilities:

• Provide proactive/reactive quotes to customers. Basic quotation for software licenses and hardware products. Manage special pricing.

• Associate will also be responsible for following up/chasing customers to ensure that quotes will be translated into Sales.

• Mailbox management - Associate is also expected to answer queries from partners, customers and IM internal associates.

• Reporting, managing trackers

• Act as back up for multiple vendors

Qualifications:

• College graduate of any course; if High School Diploma, should have at least 2 years functional experience.

• Must have at least 1 year preferably doing quotations from any industry, or with BPO experience (any LOB)

• Background in supply chain or IT distribution is a huge advantage

• Good English communication skills

• Knowledgeable with MS Excel functions (vlookup, pivot, etc)

• Willing to work on day shift (AU/SG time zone) and 10 days RTO/monthly

#LI-Hybrid

Ingram Micro | Utrecht (Papendorp) | Hybride werken

Ben jij een energieke HR Adviseur die graag het verschil maakt in een dynamische, internationale organisatie? Werk jij graag samen, denk je doelgericht en haal je voldoening uit het ondersteunen en versterken van de business? Werk je graag aan projecten en HR processen en kun jij analyses vertalen naar heldere voorstellen? Floreer jij in een omgeving waarin verandering en groei centraal staan? Dan maken we graag kennis met jou!

Bij Ingram Micro krijg je de kans om jouw HR-expertise in te zetten binnen een ambitieus en professioneel HR Benelux & Nordics team, waar samenwerking, innovatie en impact vooropstaan.

Jouw plek binnen de Ingram Micro community

Als HR Adviseur maak je deel uit van het HR Benelux team bestaande uit gedreven HR professionals met ieder hun eigen expertise. Samen werken we als één team aan het leveren van maximale waarde voor de organisatie. In deze rol rapporteer je aan de HR Manager Nederland en ben je een belangrijke sparringpartner voor de business. Je fungeert als verbindende schakel tussen HR en de organisatie en weet moeiteloos te schakelen met diverse interne en externe stakeholders.

Ons moderne kantoor is gevestigd in Utrecht (Papendorp) en we werken in een hybride setting, waarbij je 2 dagen per week vanuit huis kunt werken.

Zo voeg jij waarde toe

In jouw rol draag je actief bij aan het optimaliseren en toekomstbestendig maken van onze HR-organisatie. Jij houdt je onder andere bezig met:

• Het initiëren, coördineren en doorvoeren van verbeteringen binnen HR-processen
• Het uitvoeren van Nederlandse HR-administratie en het analyseren van HR-data
• Het zelfstandig toepassen en bewaken van HR-processen en -procedures
• Het verzamelen, analyseren en rapporteren van HR-informatie voor inzicht en besluitvorming
• Nauwe samenwerking met collega’s binnen HR en andere afdelingen in de organisatie

Meerdere rollen, één impact

Als HR Adviseur bij Ingram Micro neem je verschillende rollen met plezier op je:

• HR Expert: Je past jouw actuele kennis van HR-wet- en regelgeving effectief toe in de praktijk
• Innovator: Je denkt zelfstandig en zoekt continu naar manieren om HR-waarde te vergroten
• Data Decision Maker: Je benut data en technologie om inzichten te creëren en impact te maken
• Capability Builder: Je draagt bij aan het bouwen van sterke, duurzame organisatiecapaciteiten
• Change Champion: Je begeleidt en ondersteunt de organisatie bij veranderingen
• Trusted Advisor: Je bouwt vertrouwen op en bent een geloofwaardige sparringpartner voor de business

Dit breng jij mee

Jij voelt je thuis in een professionele, internationale omgeving en herkent jezelf in het volgende profiel:

• Een afgeronde HBO-opleiding HR of Bedrijfskunde
• Minimaal 3 jaar ervaring binnen HR, bij voorkeur in een grotere of internationale organisatie
• Voldoende kennis van HR processen zoals arbeidsrecht, werving & selectie, arbeidsvoorwaarden en learning & development
• Uitstekende communicatieve vaardigheden in Nederlands en Engels, zowel mondeling als schriftelijk
• Een resultaatgerichte mindset, nieuwsgierigheid en de drive om uitdagingen aan te gaan

De beloningen die jij verdient zijn…

• Concurrerend salaris en secundaire arbeidsvoorwaarden in lijn met je ervaring.
• Jaarlijkse Bonus (Associate Incentive Plan) van 2.75 %.
• Reiskostenvergoeding van € 0,23 p.km of 100% openbaar vervoer.

• 26 vakantiedagen, optie om dagen bij te kopen, en 2 dagen voor vrijwilligerswerk.
• Uiteraard is de rest ook goed geregeld, je krijgt een laptop, telefoon, een thuiswerkvergoeding en € 100 thuiswerkbudget.

Waarom Ingram Micro?

Bij Ingram Micro werk je in een internationale, innovatieve organisatie waar mensen centraal staan. Je krijgt ruimte om te groeien, mee te denken en zichtbaar impact te maken binnen HR én de business.

Klaar om jouw volgende stap te zetten?
Solliciteer vandaag nog en word onderdeel van onze HR community in Utrecht. Samen maken we het verschil.

Let’s shape tomorrow!

Kim jesteśmy?

Ingram Micro – technologiczny partner zorientowany na ludzi, docierający do prawie 90% światowej populacji. Prowadzimy działalność w 57 krajach i zatrudniamy około 24 000 osób.
We’re redefining distribution. Ingram Micro pomaga firmom działać lepiej, rozwijać się szybciej i osiągać cele w zakresie zrównoważonego rozwoju.

Twoja rola w naszym zespole:

Jako Office Manager/Managerka w naszym zespole będziesz odpowiedzialny/a za:

• Kompleksowe zarządzanie powierzchnią biurową, w tym nadzór nad infrastrukturą, wyposażeniem i przestrzeniami wspólnymi.

• Przyjmowanie i składanie zamówień dot. funkcjonowania i organizacji biura oraz nadzór nad serwisowaniem urządzeń biurowych.

• Profesjonalną obsługę Recepcji i nadzór nad pracą recepcji.

• Kontakt z dostawcami, a także negocjowanie umów, nadzór nad realizacją usług i kontrola kosztów.

• Współpracę z firmami kurierskimi i pocztą.

• Obsługę floty samochodowej (polisy, naprawy, przeglądy, koordynacja).

• Obsługę i współpracę z operatorem w zakresie abonamentów, telefonów, Internetu mobilnego.

• Współtworzenie i wdrażanie procedur związanych z bezpieczeństwem, ergonomią i efektywnym wykorzystaniem przestrzeni biurowej.

Co wniesiesz do tej roli?

• Doświadczenie na podobnym stanowisku,

• Dobrą organizację pracy,

• Znajomość języka angielskiego,

• Odpowiedzialność, zaangażowanie w powierzone obowiązki.

Dlaczego warto wybrać Ingram Micro? Z nami zyskujesz:

• Możliwość wzięcia odpowiedzialności i posiadanie realnego wpływu,

• Dynamiczne środowisko pracy,

• Przyjazną atmosferę pracy i wspaniały zespół,

• Dostęp do TELUS Health, zapewniającego wsparcie w wielu dziedzinach życia,

• Opiekę medyczną w pełni finansowaną przez Pracodawcę,

• Dofinansowanie do karty Multisport,

• Dofinansowanie do urlopu,

• Dofinansowanie do kultury, oświaty i sportu,

• Dofinansowania świąteczne.

Nasze wartości:

Pielęgnujemy kulturę współpracy, przejrzystości i ciągłego doskonalenia.

Członków naszego zespołu zachęcamy do dzielenia się pomysłami, kwestionowania obecnego stanu rzeczy i wspólnej pracy nad kształtowaniem przyszłości dystrybucji technologii.

Gotowa/y na kolejny krok?

Chcesz dołączyć do naszego zespołu? Aplikuj już dziś, korzystając z przycisku aplikacji i dowiedz się, czy zostaniesz naszym nowym Office Managerem w Ingram Micro!

Ingram Micro est une entreprise technologique leader sur l’écosystème mondial des technologies de l'information. Avec la capacité d'atteindre près de 90 % de la population mondiale, nous jouons un rôle essentiel dans le canal de vente informatique, en proposant des produits et services de nos partenaires fabricants ainsi que nos fournisseurs de cloud aux experts en technologie interentreprises.

Grâce à Ingram Micro Xvantage™, notre plateforme numérique basée sur l’IA, nous offrons ce que nous pensons être la première expérience de type entreprise-consommateur du secteur. Nous proposons également une large gamme de services technologiques, notamment le financement, le marketing spécialisé et la gestion du cycle de vie, ainsi qu'un support technique professionnel avant et après-vente. Apprenez-en davantage sur www.ingrammicro.com.

Avec un chiffre d'affaires de 48 milliards de dollars, nous sommes devenus le plus grand distributeur de technologies au monde, avec des activités dans 57 pays et plus de 24 000 collaborateurs.

Ingram Micro France, filiale française, 500 collaborateurs, gère près de 200 fournisseurs de produits, de logiciels, de technologies cloud et solutions à valeur ajoutée. Nous nous adressons à une typologie de clients B to B.

Rejoignez-nous en tant que :

Commercial sédentaire B to B (H/F) Spécialiste HPE

Sous la direction du responsable commercial, Jérôme Meurillon, vous travaillez en tant que commercial dédié à l‘activité HPE, au sein d’une équipe d’une douzaine de collaborateurs.

Vous serez en charge de la distribution de l’intégralité du catalogue des produits et Services HPE auprès d’un portefeuille de revendeurs (Distributeurs, Intégrateurs, Opérateurs, ESN…).

A ce titre vous êtes chargé(e) de :

• La promotion et la vente de nos produits et solutions par téléphone auprès d'une clientèle de revendeurs professionnels,
• Gérer votre portefeuille clients en autonomie (en assurant le suivi des opportunités de vente, en maîtrisant les prévisions de ventes hebdomadaires, les en-cours financiers, la concurrence...),
• Générer des ventes par le biais d'activités de vente multicanaux, entrantes et/ou sortantes,
• Apporter tout le conseil nécessaire à nos clients (délai, disponibilité…) via l’utilisation de la plateforme Xvantage et la contribution à l’adoption de la plateforme par vos clients
• Travailler en étroite collaboration avec les services Finance, Achats et Marketing
• Relayer les informations commerciales (promotions, offres spéciales) auprès de nos clients,
• La veille concurrentielle sur vos gammes de produits et services
• Passer des certifications demandées par le constructeur dans le cadre de votre activité/fonction

Poste CDI basé à Lesquin (59)

• VOTRE PROFIL & COMPETENCES

De formation commerciale type Bac +2/3, vous bénéficiez d’une expérience commerciale B to B de 2 années ou plus. Vous souhaitez poursuivre votre carrière dans un poste de vente au sein d'une organisation internationale.

Vous avez de réelles capacités d'écoute et de négociation et êtes attiré(e) par le challenge et les nouvelles technologies. Vous avez un intérêt et une curiosité forte pour les produits informatiques et technologiques, les systèmes et services associés. Idéalement, vous connaissez l’environnement Réseau et sécurité informatique.

Vous êtes centré(e) sur le client, positif(ve) par nature et motivé(e) par la réussite personnelle, d'équipe et d'entreprise. Un anglais professionnel lu et écrit est un plus pour cette mission.

Compétences clés :

• Focus clients
• Orienté résultats
• Collabore et influence
• Agent du changement

REMUNERATION & AVANTAGES

Rémunération annuelle brute : selon profil et expérience.

Rejoignez Ingram Micro et profitez d'un package entreprise attractif !

Nos avantages incluent :

• Prime de participation pour récompenser vos efforts.
• Mode de travail hybride pour un meilleur équilibre vie pro/perso.
• Congés ARTT pour plus de temps libre.
• Restaurant d’entreprise pour des repas savoureux et équilibrés.
• Une couverture santé de qualité pour votre sécurité et celle de votre famille.
• Abonnements de transports financés à 75% pour faciliter vos déplacements.
• Une prime de transport pour contribuer à vos dépenses trajets.

Mais ce n'est pas tout ! Chez Ingram Micro, vous bénéficierez également de :

• Un programme d’intégration complet "Destination You" pour bien démarrer.
• Un compte individuel à LinkedIn Learning et d'autres outils de formation de qualité pour booster vos compétences.
• Une politique de mobilité interne avec des opportunités nationales et internationales.
• Une culture de l’amélioration continue et de l’excellence opérationnelle.

Découvrez notre page entreprise, les témoignages de nos collaborateurs, la présentation de nos activités, les dates clés de l’histoire d’Ingram Micro France et bien plus encore…

https://careers.ingrammicro.com/en/locations/emea/france/

#LI-Hybrid

Ingram Micro est une entreprise technologique leader sur l’écosystème mondial des technologies de l'information. Avec la capacité d'atteindre près de 90 % de la population mondiale, nous jouons un rôle essentiel dans le canal de vente informatique, en proposant des produits et services de nos partenaires fabricants ainsi que nos fournisseurs de cloud aux experts en technologie interentreprises.

Grâce à Ingram Micro Xvantage™, notre plateforme numérique basée sur l’IA, nous offrons ce que nous pensons être la première expérience de type entreprise-consommateur du secteur. Nous proposons également une large gamme de services technologiques, notamment le financement, le marketing spécialisé et la gestion du cycle de vie, ainsi qu'un support technique professionnel avant et après-vente. Apprenez-en davantage sur www.ingrammicro.com.

Avec un chiffre d'affaires de 48 milliards de dollars, nous sommes devenus le plus grand distributeur de technologies au monde, avec des activités dans 57 pays et plus de 24 000 collaborateurs.

Ingram Micro France, filiale française, 500 collaborateurs, gère près de 200 fournisseurs de produits, de logiciels, de technologies cloud et solutions à valeur ajoutée. Nous nous adressons à une typologie de clients B to B.

Rejoignez-nous en tant que :

Commercial sédentaire B to B (H/F) Spécialiste ProAV/UCC

Sous la direction du Directeur des Ventes, Thomas Ersant, vous travaillez en tant que commercial dédié à l‘activité ProAV/UCC, au sein d’une équipe de 5 collaborateurs.

Vous serez en charge de la distribution de l’intégralité du catalogue des produits et Services ProAV/UCC auprès d’un portefeuille de revendeurs

A ce titre vous êtes chargé(e) de :

• La promotion et la vente de nos produits et solutions par téléphone auprès d'une clientèle de revendeurs professionnels,
• Gérer votre portefeuille clients en autonomie (en assurant le suivi des opportunités de vente, en maîtrisant les prévisions de ventes hebdomadaires, les en-cours financiers, la concurrence...),
• Générer des ventes par le biais d'activités de vente multicanaux, entrantes et/ou sortantes,
• Apporter tout le conseil nécessaire à nos clients (délai, disponibilité…) via l’utilisation de la plateforme Xvantage et la contribution à l’adoption de la plateforme par vos clients
• Travailler en étroite collaboration avec les services Finance, Achats et Marketing
• Relayer les informations commerciales (promotions, offres spéciales) auprès de nos clients,
• La veille concurrentielle sur vos gammes de produits et services
• Passer des certifications demandées par le constructeur dans le cadre de votre activité/fonction

Poste CDI basé à Lesquin (59)

• VOTRE PROFIL & COMPETENCES

De formation commerciale type Bac +2/3, vous bénéficiez d’une expérience commerciale B to B de 2 années ou plus. Vous souhaitez poursuivre votre carrière dans un poste de vente au sein d'une organisation internationale.

Vous avez de réelles capacités d'écoute et de négociation et êtes attiré(e) par le challenge et les nouvelles technologies. Vous avez un intérêt et une curiosité forte pour les produits informatiques et technologiques, les systèmes et services associés. Idéalement, vous connaissez l’environnement Réseau et sécurité informatique.

Vous êtes centré(e) sur le client, positif(ve) par nature et motivé(e) par la réussite personnelle, d'équipe et d'entreprise. Un anglais professionnel lu et écrit est un plus pour cette mission.

Compétences clés :

• Focus clients
• Orienté résultats
• Collabore et influence
• Agent du changement

REMUNERATION & AVANTAGES

Rémunération annuelle brute : selon profil et expérience.

Rejoignez Ingram Micro et profitez d'un package entreprise attractif !

Nos avantages incluent :

• Prime de participation pour récompenser vos efforts.
• Mode de travail hybride pour un meilleur équilibre vie pro/perso.
• Congés ARTT pour plus de temps libre.
• Restaurant d’entreprise pour des repas savoureux et équilibrés.
• Une couverture santé de qualité pour votre sécurité et celle de votre famille.
• Abonnements de transports financés à 75% pour faciliter vos déplacements.
• Une prime de transport pour contribuer à vos dépenses trajets.

Mais ce n'est pas tout ! Chez Ingram Micro, vous bénéficierez également de :

• Un programme d’intégration complet "Destination You" pour bien démarrer.
• Un compte individuel à LinkedIn Learning et d'autres outils de formation de qualité pour booster vos compétences.
• Une politique de mobilité interne avec des opportunités nationales et internationales.
• Une culture de l’amélioration continue et de l’excellence opérationnelle.

Découvrez notre page entreprise, les témoignages de nos collaborateurs, la présentation de nos activités, les dates clés de l’histoire d’Ingram Micro France et bien plus encore…

https://careers.ingrammicro.com/en/locations/emea/france/

#LI-Hybrid

We have an excellent opportunity for an experienced AWS Artificial Intelligence (AI)/Machine Learning (ML) Architect to join our AWS services team and play a key role in supporting our continued growth plans. These plans aim to solidify our position as a leading global Services partner with AWS. The AWS AI/ML Architect will serve as the Subject Matter Expert (SME) in assisting end-customers to design and build machine learning solutions using the AWS AI and ML stack to address complex business challenges. Additionally, the role involves creating white papers, blogs, reference implementations, labs, and presentations to promote AWS AI/ML design patterns and best practices for various customer scenarios. The architect will also mentor and educate the broader AWS technical team, enhancing their ability to integrate the AI/ML stack into customer architectures and scenarios. This role entails hands-on work with machine learning, linking technology to measurable business value, and requires strategic thinking about business, products, and technical challenges. A typical AWS AI/ML Architect will have had five or more years’ experience in a technical consulting type role, with an excellent understanding and experience of delivering AWS centric solutions, specifically focused on AI and ML.

Key Duties and Responsibilities

Working in close collaboration with the local (in-country) AWS sales and technical team, the core responsibilities of the role include, but not limited to, the following:

Project Delivery

• Work with end-customer’s AI team to deeply understand their business and technical needs and build AI solutions that make the best use of the AWS Cloud platform and AI/ML services
• Undertake individual consultancy assignments or work on a project as part of a larger team analysing customer requirements, gathering and analysing data and recommending solutions
• Technically manage the assessment, design, and implementation of solutions
• Ensure consultancy assignments are undertaken consistently and with quality
• Highlight technical risks so that any Ingram Micro exposure to commercial loss can be minimised
• Produce and update assignment documentation as required
• Ensure that hand over to relevant support organisation is successfully completed
• Provide technical support as requested, for internal and external customers
• Lead and present at customer opportunities and workshop sessions
• Design and implement scalable, secure, and high-performance AI architectures on AWS.
• Develop and deploy machine learning models and AI solutions.
• Ensure AI architecture aligns with business requirements and industry best practices.

Pre-Sales, Scoping, and Implementation Services Delivery

• Lead, or be part of, customer scoping calls or workshop sessions
• Lead and contribute to Statement of Works that align with customer requirements
• Deliver AWS AI/ML Solution implementation as per Statement of Work
• Build and maintain a good awareness of the internal SMEs areas of specialism
• Educate partners and end-customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
• Identify other Ingram Micro service and sales opportunities
• Evangelize AWS Services and share best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events
• Support the development of the regional AWS services propositions, solutions and GTM
• Work with thought leaders within Ingram Micro to allow for continued success and to help identify areas of potential growth Lead with qualification of designs and opportunities
• Develop proof of concepts (POCs) to showcase the capabilities of proposed AI solutions.

Personal Skills Development

• An active and contributing member of our regional AWS technical community
• Build and maintain a strong relationship with the channel partners internal technical team
• Keep up-to-date with current and future technologies, products and strategies
• Build a solid skills foundation in chosen subject matter
• Maintain relevant vendor certifications
• Build and enhance relationships with peers
• Continue development of consultative skills
• English language proficiency is essential

Qualifications and Experience

An AWS AI/ML Architect should also have the following qualifications and experience:

Desirable Qualifications

• AWS Certified Machine Learning Engineer – Associate
• AWS Certified Machine Learning – Specialty certification
• AWS Certified Data Engineer – Associate

Expected Experience (Design, Deployment and Transformation)

• 3+ years on AWS complex cloud environments
• Relevant experience in machine learning model development lifecycle including (but not limited to) training, fine tuning feature engineering techniques and deployment options
• Significant hands-on experience with Python, R or other programming languages and independently building prototype applications
• Significant experience building with libraries like PyTorch, Tensorflow, MxNet and ScikitLearn
• Experience with deep learning and neural networks.
• Familiarity with data visualization tools such as Tableau or QuickSight.
• Knowledge of data security and compliance regulations.
• Proven experience with AWS AI/ML services such as SageMaker, Rekognition, Comprehend, and Lex.

Knowledge, Skills, and Characteristics

• Five or more years of experience in a technical consulting and business analyst type role
• Excellent communicator both verbally and written (both local and English)
• Experienced, mature, influential, assertive and diplomatic
• Able to operate independently or as part of a larger team
• Able to technically manage other people on large scale projects
• Able to network with industry peers and customers
• Industry leading knowledge of chosen subject matter
• A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations
• Applies knowledge and skills through handling complex problems beyond own area of expertise
• Ability and willingness to travel

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

The incumbent is to support all aspects of the financial planning and analysis, including but not limited to weekly forecasts, monthly forecast, quarterly forecast, month end closing and year end closing, budget and strategic plan. The position reports to CFO.

Responsibilities

• Financial analysis and reporting
  • Evaluates data and measures impact of risks and opportunities to make recommendations and articulates implications of choices to business partners. E.g. trend analysis, cost/benefit analysis
• Information and system management
  • Understand how data is structures and can navigate systems efficiently. Applies business knowledge to system solutions to support business decision.
• Budget and Strategy planning
  • Manages processes that plan, track, measure and interpret operating performance. Guides/Assesses financial forecasts. Evaluates and identifies operating risks and opportunities. Communicates results that assist with resource allocation decisions.
• Project management
  • Execute project while ensuring efficient utilization of resources. Communicates project status, issues, and resource need effectively
• Managing weekly, monthly, quarterly and yearly Forecast & Budget and related month end closing activities as well as Business Reviews
• Analyse financial data such as, but not limited to, sales, gross profit, market sector as well as product analysis
• Monitor and report key financial metric insights and other operational metrics : Sales, gross profit, Operating expense, Operating Income, and Working capital
• Provide analytical oversight to drive financial performance, compliance, and operational efficiency
• Any other duties as assigned

Requirements

• Candidate must possess bachelor’s degree in Accounting / Finance with at least 10 years of experience in similar role in a MNC environment
• Qualification of Chartered Financial Analyst (CFA) would be an added advantage
• Preferable from IT industry in distributor environment.
• Familiar with advanced KPIs and ratio analysis
• Good knowledge in computer skills such as SAP system, Hyperion, Essbase, Smart View, OneStream,
• Advanced proficiency in using Microsoft Office software especially MS Excel, MS Ppt
• Ability to work individually and as a team member, and to communicate effectively with various stakeholders
• Ability to multitask and meet tight deadlines
• Ability to work long hours, when necessary

• Managing the incoming queue of orders from the business country

• Entering orders into system pursuant to individual order characteristic requirements.

• Checking order against authorization scheme

• Maintaining the order queue to secure a smooth business process within the KPIs set

• Managing electronic orders by auditing orders for completion and accuracy

• Creating / updating customer specific reporting

• Addressing customer inquiries related to open orders (ETAs, order status updates, product information, pricing, etc.)

• Liaising with other sales members, organization, teams and management to resolve basic to moderately complex transactional issues

​About you:

We are looking for someone:

• Positive!

• Highly motivated

• Open-minded

Who also:

• Has some commercial understanding or relevant experience

• Has previous experience in support or customer service (around 1 year is a plus, but not required)

• Has good verbal and written communication skills in English

• Feels comfortable communicating professionally with different stakeholders, both internally and externally

• Is able to multitask and adapt quickly in a dynamic environment

• Has a good working knowledge of MS Office (Word, Excel)

• Has experience with SAP or familiarity with its key functionalities (considered an advantage, not required)

About our offer

Why join? Well, firstly, because we are amazing. But if this is not enough, we also offer:

• Competitive salary & Bonus system

• Additional health insurance

• Food vouchers & Transport Allowance

• Well-being Program & Multisport card

• Referral and baby bonus

• Paid holiday days increasing in time

• Chance to practice foreign language skills and attend different trainings

• Various opportunities for career development and growth within the company

• Free access to LinkedIn Learning Platform

• Hybrid type of work

• Modern office space with free coffee and hot beverages

• Recognition awards

We do not finish with the good news, because we additionally offer:

• Competitive salary & Bonus system? – Yes, of course!

• Additional health insurance? – A very good one, by the way.

• Food vouchers & Transport Allowance? – Absolutely!

• Well-being Program & Multisport card? – We care about our health, so yes!

• Referral and baby bonus? – No doubt about it.

• Paid holiday days increasing in time? – Of course.

• Company discounts, that are actually usable? – You bet!

• Language courses? – Yes, you can easily upgrade your work language with us!

• Free access to LinkedIn Learning Platform? – Yes, yes, yes.

• Many trainings and academies, including opportunity for ACCA certification? – Obviously.

• Great career growth and development opportunities? – Let’s see… Yes!

• Hybrid type of work? – Absolutely!

• Recognition awards? – Of course.

• Trending social media accounts (TikTok, Instagram, Facebook etc.)? – go and check for yourself

• Modern office space with free coffee and hot beverages? – And the coffee is actually good!

Interested? We thought so – apply now!

*Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.

#LI-Hybrid #LI-NB2 #IngramMicroBulgaria

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

What does our Sales Administrator with French do:

• Processes and enters customer orders into internal systems

• Tracks orders throughout their lifecycle

• Ensures accuracy of data and timely order processing

• Communicates with colleagues via Microsoft Teams to clarify order details and quotations

• Handles primarily written communication via email; participates in occasional calls and training sessions with colleagues in France

• Works in an international environment with a hybrid working model

• Working hours: Monday–Friday, 10:00 – 19:00

Our ideal colleague:

• Has good teamwork skills and cheerful attitude

• Feels comfortable speaking and writing in French (B2) and in English (B2)

• Owns the ability to prioritize work

• Can multi-task and respond to rapid change without any worries

• Understands well the principles and foundations of MS Office Programs

• Has previous experience in order management/data processing or other equivalent (considered an advantage)

What we have for you:

• Competitive salary & Bonus system? – Yes, of course!

• Additional health insurance? – A very good one, by the way.

• Food vouchers & Transport Allowance? – Absolutely!

• Well-being Program & Multisport card? – We care about our health, so yes!

• Referral and baby bonus? – No doubt about it.

• Paid holiday days increasing in time? – Of course.

• Company discounts, that are actually usable? – You bet!

• Language courses? – Yes, you can easily upgrade your work language with us!

• Free access to LinkedIn Learning Platform? – Yes, yes, yes.

• Many trainings and academies, including opportunity for ACCA certification? – Obviously.

• Great career growth and development opportunities? – Let’s see… Yes!

• Hybrid type of work? – Absolutely!

• Recognition awards? – Of course.

• Trending social media accounts (TikTok, Instagram, Facebook etc.)? – go and check for yourself

• Modern office space with free coffee and hot beverages? – And the coffee is actually good!

Interested? We thought so – apply now!

*Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.

#LI-Hybrid #LI-NB2 #IngramMicroBulgaria

Ingram Micro est une entreprise technologique leader sur l’écosystème mondial des technologies de l'information. Avec la capacité d'atteindre près de 90 % de la population mondiale, nous jouons un rôle essentiel dans le canal de vente informatique, en proposant des produits et services de nos partenaires fabricants ainsi que nos fournisseurs de cloud aux experts en technologie interentreprises.

Grâce à Ingram Micro Xvantage™, notre plateforme numérique basée sur l’IA, nous offrons ce que nous pensons être la première expérience de type entreprise-consommateur du secteur. Nous proposons également une large gamme de services technologiques, notamment le financement, le marketing spécialisé et la gestion du cycle de vie, ainsi qu'un support technique professionnel avant et après-vente. Apprenez-en davantage sur www.ingrammicro.com.

Avec un chiffre d'affaires de 48 milliards de dollars, nous sommes devenus le plus grand distributeur de technologies au monde, avec des activités dans 57 pays et plus de 24 000 collaborateurs.

Ingram Micro France, filiale française, 500 collaborateurs, gère près de 200 fournisseurs de produits, de logiciels, de technologies cloud et solutions à valeur ajoutée. Nous nous adressons à une typologie de clients B to B.

Rejoignez-nous en tant que :

CONSULTANT TECHNIQUE Avant-Vente cybersécurité (H/F)

• VOTRE MISSION

Les Consultants Techniques assurent régulièrement le rôle d'accompagnement des forces commerciales sur des projets de grande envergure et complexes, tout en assurant le mentorat de leurs collègues consultants techniques. Nos Consultants Techniques fournissent des services de conseil technique avant-vente, participent à la livraison et à la mise en œuvre des projets, et interviennent pour la qualification et la conception des solutions.

Un Consultant Technique CyberSécurité typique aura au moins cinq ans d’expérience dans un rôle de conseil technique, avec une excellente compréhension et une solide expérience dans la mise en œuvre de solutions centrées sur Fortinet, Stormshield, Cisco sur son portefolio cyber.

Dans le cadre de son développement, Ingram Micro France recherche un consultant technique talentueux et polyvalent ayant une solide connaissance Cyber. En tant que consultant technique, vous fournissez des services de conseil technique avant-vente, participez à la livraison et à la mise en œuvre des projets, et intervenez pour la qualification et la conception des solutions, en étroite collaboration avec l’équipe commerciale, ainsi qu’avec le Centre de Services Régional, les principales responsabilités du poste incluent, sans s’y limiter, les éléments suivants :

Avant-vente, cadrage et développement des services

• Diriger ou participer à des appels de cadrage ou à des ateliers avec les clients.
• Diriger et contribuer à la rédaction des Statements of Work (déclarations de travaux).
• Développer et maintenir une bonne connaissance des domaines d’expertise des experts internes (SMEs).
• Identifier d’autres opportunités de services et de ventes pour Ingram Micro.
• Soutenir le développement des offres de services de nos éditeurs, des solutions et des stratégies de mise sur le marché (GTM).
• Collaborer avec la direction commerciale d’Ingram Micro pour assurer le succès continu et identifier les axes de croissance potentielle.
• Participer à la qualification des conceptions et des opportunités.

Poste CDI

• VOTRE PROFIL

Connaissances, compétences et qualités requises

• Cinq ans ou plus d’expérience dans un rôle de conseil technique.
• Applique ses connaissances et compétences pour résoudre des problèmes complexes, au-delà de son domaine d’expertise.
• Déplacements réguliers auprès des clients
• Compte tenu de la dimension internationale de l’entreprise, la maîtrise de l’anglais professionnel est indispensable.
• Excellentes compétences en communication technique, avec la capacité de présenter des concepts complexes de manière claire et convaincante.
• Capacité à travailler de manière autonome tout en collaborant étroitement avec les équipes commerciales et techniques.
• Appétences aux transferts de compétences et à la formation.

Compétences techniques :

Qualifications requises

• Certification Fortinet de niveau NSE4 et +

Expérience attendue (Conception, Déploiement et Transformation)

• Plus de 3 ans d’expérience sur des environnements Fortinet, Stormshield ou sur le portefolio Cisco Security

Compétences clés :

• Excellentes compétences en communication, à l’oral comme à l’écrit (en langue locale et en anglais).
• Expérimenté(e), mature, influent(e), affirmé(e) et diplomate.
• Capable de travailler de manière autonome ou au sein d’une équipe plus large.
• Capable de gérer techniquement d’autres personnes sur des projets de grande envergure.
• Capable de développer un réseau avec des pairs de l’industrie et des clients.
• Connaissance approfondie et reconnue dans son domaine d’expertise.
• Approche flexible du travail et prêt(e) à « faire un effort supplémentaire » pour dépasser les attentes des clients.

• REMUNERATION & AVANTAGES

Rémunération annuelle brute : selon profil et expérience.

Rejoignez Ingram Micro et profitez d'un package entreprise attractif !

Nos avantages incluent:

• Prime de participation pour récompenser vos efforts.
• Mode de travail hybride pour un meilleur équilibre vie pro/perso.
• Congés ARTT pour plus de temps libre.
• Restaurant d’entreprise (ou tickets restaurant pour le site de Courbevoie et régions)
• Une couverture santé de qualité pour votre sécurité et celle de votre famille.

Mais ce n'est pas tout ! Chez Ingram Micro, vous bénéficierez également de :

• Un programme d’intégration complet "Destination You" pour bien démarrer.
• Un compte individuel à LinkedIn Learning et d'autres outils de formation de qualité pour booster vos compétences.
• Une politique de mobilité interne avec des opportunités nationales et internationales.
• Une culture de l’amélioration continue et de l’excellence opérationnelle.

Découvrez notre page entreprise, les témoignages de nos collaborateurs, la présentation de nos activités, les dates clés de l’histoire d’Ingram Micro France et bien plus encore…

https://careers.ingrammicro.com/en/locations/emea/france/

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Compensation & Schedule

• Competitive base salary + quarterly uncapped commission (target ~30%)
• Commission guaranteed for your first quarter (ramp support from day 1)
• Hybrid schedule (3 days/week onsite)
• Candidates can be based in either Buffalo, NY or Scottsdale, AZ
• Multiple schedule options available (ET):
  • 8:30 AM – 5:30 PM
  • 9:00 AM – 6:00 PM
  • 10:00 AM – 7:00 PM
• Schedule flexibility is strongly preferred

About the Role

Ready to break into sales or take your next step in a fast-growing business?

Ingram Micro is making a significant investment in our SMB (Small & Medium Business) segment and expanding our team to support that growth. As part of this initiative, we’re hiring 20+ Account Representatives to help drive momentum and capture new opportunities across our reseller base.

This is a high-energy, customer-facing role where you’ll own and grow a portfolio of accounts, drive revenue, and deliver an exceptional customer experience.

You’ll serve as a trusted partner and escalation point for your customers—helping them succeed while making a direct impact on the business.

What You’ll Do

• Own and grow a portfolio of approximately 125 reseller accounts (mix of new and established)
• Build strong relationships and act as a primary point of contact and escalation
• Spot and act on opportunities to increase revenue, margin, and product adoption
• Drive day-to-day sales activity including quoting, follow-ups, and closing opportunities
• Proactively engage customers to uncover new business needs and position solutions
• Partner cross-functionally with internal teams and vendors to drive results
• Prioritize effectively in a high-volume, fast-paced environment
• Set clear expectations and follow through with urgency and accuracy

What Success Looks Like

• Consistently driving revenue and growth across your account base
• Building strong, trusted relationships with customers
• Managing multiple priorities while maintaining speed and accuracy
• Taking ownership and delivering results with minimal supervision

What We’re Looking For

We’re looking for someone who is proactive, resilient, and action-oriented—someone who doesn’t wait for opportunities but goes after them.

Key strengths include:

• Strong communication skills (written and verbal)
• Ability to influence and persuade customers and partners
• Customer-focused mindset with a drive to deliver results
• Comfort working in a fast-paced, high-volume environment
• Strong organizational skills and ability to prioritize effectively
• Ability to collaborate and build relationships across teams
• Resilient and adaptable in a dynamic environment

Qualifications

• 2+ years of sales or customer service experience (any industry)
• OR 1+ year of experience in technology, distribution, or related field
• High school diploma or equivalent required (Bachelor’s degree preferred)
• Basic proficiency in Microsoft Excel and Word

Why Ingram Micro?

At Ingram Micro, you’ll be part of a team that’s shaping the future of technology distribution. This role is designed as a launchpad into a long-term sales career, with opportunities to grow into senior sales, account management, or business development roles.

You’ll gain hands-on experience, build valuable relationships, and develop the skills needed to succeed in a high-impact sales environment.

Ready to Apply?

If you’re driven, customer-focused, and ready to build a career in sales—we want to hear from you.

#LI-Hybrid

The typical base pay range for this role across the U.S. is USD $44,500.00 - $75,600.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro est une entreprise technologique leader sur l’écosystème mondial des technologies de l'information. Avec la capacité d'atteindre près de 90 % de la population mondiale, nous jouons un rôle essentiel dans le canal de vente informatique, en proposant des produits et services de nos partenaires fabricants ainsi que nos fournisseurs de cloud aux experts en technologie interentreprises.

Grâce à Ingram Micro Xvantage™, notre plateforme numérique basée sur l’IA, nous offrons ce que nous pensons être la première expérience de type entreprise-consommateur du secteur. Nous proposons également une large gamme de services technologiques, notamment le financement, le marketing spécialisé et la gestion du cycle de vie, ainsi qu'un support technique professionnel avant et après-vente. Apprenez-en davantage sur www.ingrammicro.com.

Avec un chiffre d'affaires de 48 milliards de dollars, nous sommes devenus le plus grand distributeur de technologies au monde, avec des activités dans 57 pays et plus de 24 000 collaborateurs.

Ingram Micro France, filiale française, 500 collaborateurs, gère près de 200 fournisseurs de produits, de logiciels, de technologies cloud et solutions à valeur ajoutée. Nous nous adressons à une typologie de clients B to B.

Rejoignez-nous en tant que :

CONSULTANT TECHNIQUE Avant-Vente cybersécurité (H/F)

• VOTRE MISSION

Les Consultants Techniques assurent régulièrement le rôle d'accompagnement des forces commerciales sur des projets de grande envergure et complexes, tout en assurant le mentorat de leurs collègues consultants techniques. Nos Consultants Techniques fournissent des services de conseil technique avant-vente, participent à la livraison et à la mise en œuvre des projets, et interviennent pour la qualification et la conception des solutions.

Un Consultant Technique CyberSécurité typique aura au moins cinq ans d’expérience dans un rôle de conseil technique, avec une excellente compréhension et une solide expérience dans la mise en œuvre de solutions centrées sur Fortinet, Stormshield, Cisco sur son portefolio cyber.

Dans le cadre de son développement, Ingram Micro France recherche un consultant technique talentueux et polyvalent ayant une solide connaissance Cyber. En tant que consultant technique, vous fournissez des services de conseil technique avant-vente, participez à la livraison et à la mise en œuvre des projets, et intervenez pour la qualification et la conception des solutions, en étroite collaboration avec l’équipe commerciale, ainsi qu’avec le Centre de Services Régional, les principales responsabilités du poste incluent, sans s’y limiter, les éléments suivants :

Avant-vente, cadrage et développement des services

• Diriger ou participer à des appels de cadrage ou à des ateliers avec les clients.
• Diriger et contribuer à la rédaction des Statements of Work (déclarations de travaux).
• Développer et maintenir une bonne connaissance des domaines d’expertise des experts internes (SMEs).
• Identifier d’autres opportunités de services et de ventes pour Ingram Micro.
• Soutenir le développement des offres de services de nos éditeurs, des solutions et des stratégies de mise sur le marché (GTM).
• Collaborer avec la direction commerciale d’Ingram Micro pour assurer le succès continu et identifier les axes de croissance potentielle.
• Participer à la qualification des conceptions et des opportunités.

Poste CDI

• VOTRE PROFIL

Connaissances, compétences et qualités requises

• Cinq ans ou plus d’expérience dans un rôle de conseil technique.
• Applique ses connaissances et compétences pour résoudre des problèmes complexes, au-delà de son domaine d’expertise.
• Déplacements réguliers auprès des clients
• Compte tenu de la dimension internationale de l’entreprise, la maîtrise de l’anglais professionnel est indispensable.
• Excellentes compétences en communication technique, avec la capacité de présenter des concepts complexes de manière claire et convaincante.
• Capacité à travailler de manière autonome tout en collaborant étroitement avec les équipes commerciales et techniques.
• Appétences aux transferts de compétences et à la formation.

Compétences techniques :

Qualifications requises

• Certification Fortinet de niveau NSE4 et +

Expérience attendue (Conception, Déploiement et Transformation)

• Plus de 3 ans d’expérience sur des environnements Fortinet, Stormshield ou sur le portefolio Cisco Security

Compétences clés :

• Excellentes compétences en communication, à l’oral comme à l’écrit (en langue locale et en anglais).
• Expérimenté(e), mature, influent(e), affirmé(e) et diplomate.
• Capable de travailler de manière autonome ou au sein d’une équipe plus large.
• Capable de gérer techniquement d’autres personnes sur des projets de grande envergure.
• Capable de développer un réseau avec des pairs de l’industrie et des clients.
• Connaissance approfondie et reconnue dans son domaine d’expertise.
• Approche flexible du travail et prêt(e) à « faire un effort supplémentaire » pour dépasser les attentes des clients.

• REMUNERATION & AVANTAGES

Rémunération annuelle brute : selon profil et expérience.

Rejoignez Ingram Micro et profitez d'un package entreprise attractif !

Nos avantages incluent:

• Prime de participation pour récompenser vos efforts.
• Mode de travail hybride pour un meilleur équilibre vie pro/perso.
• Congés ARTT pour plus de temps libre.
• Restaurant d’entreprise (ou tickets restaurant pour le site de Courbevoie et régions)
• Une couverture santé de qualité pour votre sécurité et celle de votre famille.

Mais ce n'est pas tout ! Chez Ingram Micro, vous bénéficierez également de :

• Un programme d’intégration complet "Destination You" pour bien démarrer.
• Un compte individuel à LinkedIn Learning et d'autres outils de formation de qualité pour booster vos compétences.
• Une politique de mobilité interne avec des opportunités nationales et internationales.
• Une culture de l’amélioration continue et de l’excellence opérationnelle.

Découvrez notre page entreprise, les témoignages de nos collaborateurs, la présentation de nos activités, les dates clés de l’histoire d’Ingram Micro France et bien plus encore…

https://careers.ingrammicro.com/en/locations/emea/france/

En Ingram Micro, queremos sumar talento creativo y estratégico que transforme el contenido en una herramienta clave para generar demanda y posicionar marcas de tecnología a nivel regional 🌐

Aquí el contenido no es solo comunicación… es estrategia que impulsa negocio.

¿Qué harás?

• Diseñar y ejecutar la estrategia de content marketing
• Crear contenido de alto impacto (blogs, campañas, social media, email, materiales comerciales)
• Alinear contenido con objetivos de generación de demanda y ventas
• Colaborar con equipos de marketing, ventas y partners
• Medir desempeño (engagement, leads, conversión) y optimizar continuamente

Buscamos a alguien que:

• Tenga +1 año de experiencia en content marketing (ideal en tecnología o B2B)
• Experiencia creando contenido estratégico orientado a resultados
• Excelente redacción y storytelling
• Conocimiento en SEO, inbound marketing y analytics
• Inglés intermedio – avanzado
  
  Let´s Shape Tomorrow

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

We are seeking senior supply chain analytics professional to lead global process intelligence, KPI design, and performance measurement initiatives. As an individual contributor, you will shape strategic decisions across global operations by translating complex business challenges into actionable insights. You will leverage Celonis process mining, advanced analytics, and KPI dashboards to optimize end-to-end supply chain operations, identify bottlenecks, and support measurable business outcomes.

This role is ideal for someone who thrives in analyzing complex, multi-country supply chain operations, designing innovative dashboards and KPI frameworks, and providing insights to executive leadership without managing direct reports.

Your role:

KPI Design & Dashboard Leadership

• Design, develop, and maintain global KPI frameworks and automated dashboards to track operational performance, inventory strategy, demand planning, and supply chain efficiency.

• Own the end-to-end lifecycle of dashboards, from defining metrics and integrating data sources to developing visualizations and presenting insights.

• Translate performance metrics into actionable insights that guide operational improvements and strategic decisions.

Process Mining & Analytics

• Lead process mining initiatives using Celonis to uncover inefficiencies, bottlenecks, and optimization opportunities across global supply chain processes.

• Conduct end-to-end supply chain assessments, including inventory flow, logistics, demand and supply planning, and product lifecycle management.

• Apply database management skills & advanced analytics techniques (SQL, Python/R, BI tools) to identify trends, anomalies, and areas for improvement.

Strategic Insights & Decision Support

• Translate complex business challenges into analytically tractable questions, delivering quantifiable recommendations.

• Partner with global operations, finance, and commercial teams to evaluate initiatives, track KPIs, and measure ROI.

• Develop executive-level presentations and reports to communicate data insights and recommended actions.

Thought Leadership & Influence

• Serve as a subject matter expert in supply chain analytics, process mining, and KPI-driven performance measurement.

• Influence cross-functional stakeholders and guide data-driven decision-making and process optimization strategies globally.

• Advocate for data governance, analytics best practices, and consistent KPI tracking across regions.

• Applies a broad perspective to provide innovative solutions to a variety of complex issues.

• Novel solutions are imaginative, thorough, practical, and consistent with business area objectives.

Project Leadership & Collaboration

• Drive complex, multi-country projects independently, ensuring actionable insights and measurable outcomes.

• Collaborate with global teams to implement process improvements and system enhancements, leveraging data for continuous optimization.

• Mentor junior analysts on analytics methodology, dashboard design, and process mining techniques.

Why This Role Matters

• Lead analytics initiatives at a global scale, owning KPI frameworks and process insights that drive measurable impact.

• Work independently while influencing senior leadership, shaping strategic supply chain decisions.

• Leverage advanced analytics tools, including Celonis, SQL, Python/R, and BI dashboards.

• Identify opportunities to improve performance, optimize operations, and support strategic growth.

• Deliver high-visibility insights that inform major operational and strategic decisions.

What you bring to the role:

• Bachelor’s degree in engineering, supply chain, data analytics, or related field

• 5 + years of experience in supply chain analytics, process mining, or business intelligence at a senior level.

• Expertise in Process Mining, SQL, Python/R, and BI tools (PowerBI, Tableau, etc.).

• Celonis expertise/experience highly desired.

• Proven track record in KPI design, dashboard creation, and performance measurement frameworks for global operations.

• Strong experience in end-to-end supply chain analytics, including inventory, demand, and supply planning.

• Ability to translate complex operational challenges into data-driven solutions with measurable impact.

• Advanced Excel skills, including pivot tables, charting, trend analysis, and data summarization.

• Excellent collaboration, influencing, and communication skills; comfortable engaging with senior global leaders.

• Willingness to travel up to 25% as needed.

Preferred

• Experience applying machine learning to supply chain analytics.

• Exposure to multi-country or global supply chain networks.

• Experience leading large-scale, high-impact analytics projects independently.

#LI-LB2

The typical base pay range for this role across the U.S. is USD $97,600.00 - $165,900.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position is based in our Buffalo, New York office with the opportunity for a hybrid schedule (3 days in office, 2 days remote).

Manager – Claims and Returns

The role:

Ingram Micro Xvantage is the primary digital interface through which customers and partners interact with the Ingram Micro Xvantage platform. Through Ingram Micro Xvantage, customers manage key business workflows for full cycle technology sales and distribution journey.

The Manager, Claims & Returns executes support strategy and manages a team for Returns & Claims on Ingram Micro Xvantage Platform. You will ensure operational excellence, consistent customer experience, and strong financial performance across a global distribution platform.

You will deliver operational excellence for Returns & Claims (SLA attainment, cycle time, quality, compliance), while steering a transformation agenda, identify opportunities to transform current team and operations with AI first vision that utilizes AI agentic workflows, intelligent routing, automated diagnostics, and self‑service. In partnership with Product, Engineering, Finance, and Operations leaders, you will drive measurable improvements in ticket deflection, MTTR, recovery %, platform reliability, and customer satisfaction.

Operational Leadership (Primary: Returns & Claims)

• Lead end‑to‑end Returns & Claims operations for your team to consistently achieve SLAs for MTTR, reopen rates, recovery %, and vendor/carrier adherence. Reduce cycle time and cost‑to‑serve via continuous improvement, automation, and robust vendor/carrier performance management. Ensure policy adherence, documentation quality, audit readiness, and standardized SOPs across the site. Use telemetry and root‑cause analytics to eliminate chronic defects and rework; convert insights into platform and process improvements. You will ensure all escalations are handled through defined SOPs and pro-active deflect escalations and ensure a complete resolution of issues during Critsits.

AI Enabled Transformation & Automation

• Define and execute a AI first roadmap for Returns & Claims and work towards adoption of AI copilots for agents (summarization, next‑best‑action, knowledge surfacing). Agentic workflows for triage, diagnostics, reconciliation, and claims adjudication, guided self‑service to deflect repeatable inquiries. Intelligent routing using skills, intent, and complexity signals. Champion change management (communications, training, adoption metrics) to scale new tools and ways of working.

Performance Management, Quality & Governance

• Implement KPI framework across Returns & Claims; standardize SOPs, controls, and governance. Utilize self‑serve dashboards for throughput, aging, SLA/OLA, error rates, productivity, and trend analytics. Drive root‑cause and corrective actions, verify effectiveness, and institutionalize improvements.

Voice of Customer & Customer Journey

• Serve as the Voice of the Customer; turn support insights, telemetry, and knowledge usage into platform and policy changes. Analyze end‑to‑end journeys (returns initiation, claim submission, credits, billing visibility, disputes) to remove friction and simplify workflows.

People Leadership & Talent Development

• Lead and grow your team. You are directly responsible for talent retention and inspire your team for growth, high productivity, internal mobility, and succession plans. Effectively conduct team reviews and invest time and effort in ensuring organization and team’s goal and passion are aligned. Foster a culture of accountability, transparency, continuous improvement, and innovation. Own workforce planning, hiring, coaching, and performance management. Develop managers into change leaders by embedding modern leadership practices that foster ownership, innovation, and continuous improvement.

Key Success Metrics (KPIs)

• MTTR, credit issuance SLAs, reopen rate, recovery %, vendor/carrier SLA adherence, cost‑to‑serve, backlog velocity, RCA completion time, platform reliability signals, ticket deflection %, self‑service adoption, knowledge reuse, KCS maturity, AI copilot adoption & impact. CSAT/NPS, delivery quality, stakeholder satisfaction, employee engagement, retention, productivity.

What you bring to the role:

• 3+ years in operations leadership across distribution, supply chain, platforms, or BPO/shared services.

• Proven leadership of Returns & Claims, reverse logistics, or customer operations at scale.

• Working knowledge of ticketing platforms, APIs/integrations, observability, and system health.

• Strong billing/financial operations oversight and understanding of core controls/compliance.

• Data‑driven leader with KPI design, operational reporting, and storytelling skills.

• Excellent communication, stakeholder management, and conflict resolution.

• Skilled at building and scaling offshore teams

• Knowledge ITIL and Customer Service and Service Management tools like Zendesk and Service Now

Preferred

• Experience deploying AI‑enabled support (copilots, conversational AI, intelligent routing, agentic automations).

• KCS, ITIL v4, and Lean/Six Sigma background.

• Experience in platform reliability, incident/problem management, and product‑aligned backlogs.

• Familiarity with BI/analytics tools (e.g., Power BI/Qlik), and modern knowledge systems.

#LI-LB2

The typical base pay range for this role across the U.S. is USD $78,000.00 - $124,800.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

En Ingram Micro, buscamos talento que quiera generar impacto real en el crecimiento del negocio, liderando la estrategia comercial de una de las marcas más importantes del mundo: Cisco 🌐

¿Qué harás?

• Desarrollar y ejecutar la estrategia comercial de Cisco
• Gestionar y fortalecer la relación con la marca y canales
• Identificar oportunidades de negocio y generar demanda
• Liderar forecast, pipeline y crecimiento del portafolio
• Colaborar con equipos técnicos y comerciales para cerrar oportunidades

Buscamos a alguien que:

• Tenga +3 años de experiencia en tecnología (idealmente con Cisco)
• Experiencia como BDM, Product Manager o roles comerciales similares
• Manejo de estrategia, portafolio y relación con fabricantes
• Inglés Avanzado - indisoensable
• Enfoque en resultados, negociación y crecimiento de negocio
  

¿Por qué esta oportunidad?

Aquí generarás impacto y lo verás reflejado mucho más allá de tu rol.
Trabajarás con equipos de alto nivel, una marca líder y tendrás visibilidad directa en el crecimiento del negocio.

Let´s Shape Tomorrow

• Assist Solution Architects with design activities and contribute to technical discussions.

• Attend customer meetings and workshops to understand requirements and provide technical insight.

• Design, develop, and test software enhancements, integrations, APIs, and system changes aligned with enterprise architecture and customer needs.

• Provide third‑line support for live systems, ensuring timely issue resolution within SLAs.

• Lead the IT relationship for designated customers, building a strong understanding of their goals, priorities, and workstreams.

• Schedule and coordinate work across a matrix‑managed team including BAs, Solution Architects, Developers, and QAs.

• Drive delivery against agreed plans, ensuring progress is tracked, communicated, and reported consistently.

• Contribute to estimations and planning activities, keeping Solution Architects, Delivery Managers, and senior stakeholders informed.

• Maintain accurate documentation in Jira and Confluence, following agreed working principles.

• Mentor junior developers and support the ongoing capability development of the team.

We are seeking a highly experienced and strategic Program Manager/Director to lead the global implementation of an advanced Supply Chain Planning Solution.

This role is responsible for driving end-to-end program design and execution, aligning stakeholders across business units and geographies, and ensuring the successful adoption of new planning capabilities that support operational excellence, scalability, and profitable growth. This program is a cornerstone of our digital transformation strategy, aiming to optimize E2E supply chain planning across multiple regions, product categories, and vendor/customer ecosystems.

The ideal candidate will combine strong program leadership, supply chain expertise, and technology solution implementation experience to deliver a transformative planning platform that enables demand forecasting, supply planning, inventory optimization, and procurement alignment in a complex, fast-moving global distribution environment.

Key Responsibilities

Program Leadership & Governance

• Lead the overall global Supply Chain Planning Solution Implementation Program from initiation through stabilization.
• Define and manage program governance structure, charters, and executive steering committee reporting.
• Establish program KPIs, success criteria, and ensure alignment with corporate strategy and business outcomes.
• Oversee program budget, resources, and vendor partnerships to deliver within scope, timeline, and cost.

Business Process Transformation

• Drive end-to-end process re-engineering for demand planning, supply planning, procurement, and inventory management.
• Align business requirements with best practices embedded in the chosen planning solution.
• Partner with global and regional leaders to harmonize processes while respecting local market needs.
• Ensure compliance with internal controls, regulatory requirements, and sustainability initiatives.

Technology Implementation

• Oversee design, configuration, integration, and deployment of the chosen supply chain planning platform (e.g., Blue Yonder, SAP IBP, Kinaxis, o9 or equivalent).
• Manage system integration across ERP, procurement, logistics, and analytics platforms.
• Ensure robust data management, governance, and master data quality standards.
• Drive testing, change impact assessment, and cutover planning for phased rollouts.

Stakeholder & Change Management

• Serve as the primary liaison between IT, business units, solution providers, and external consultants.
• Facilitate executive alignment, stakeholder buy-in, and communication across global functions.
• Lead structured change management, training, and adoption initiatives to ensure long-term value realization.
• Build a center of excellence (COE) or competency framework for continuous improvement post-implementation.

Qualifications

Education & Experience

• Bachelor’s degree in supply chain management, Business, Engineering, or Information Systems; MBA or Master’s preferred.
• 15+ years of progressive experience in supply chain management, with at least 10+ years in program or portfolio leadership roles.
• Proven track record leading large-scale global technology-enabled supply chain transformation programs in complex distribution or high-tech industries.
• Deep knowledge of supply chain planning processes (demand, supply, S&OP/IBP, inventory optimization).
• Experience implementing leading planning solutions (e.g., Kinaxis, o9, Blue Yonder, SAP IBP). Blue Yonder experience is highly desired

Skills & Competencies

• Exceptional leadership and stakeholder management in matrixed, global organizations.
• Strong knowledge of distribution-specific challenges: channel partner dynamics, multi-vendor sourcing, high-volume SKU management, and demand variability
• Ability to manage and balance global standardization with regional/local requirements.
• Strong financial acumen with ability to manage multi-million-dollar programs.
• Expertise in process re-engineering, solution design, and technology implementation.
• Excellent communication, negotiation, and executive presentation skills.
• Strong analytical and problem-solving mindset, with data-driven decision-making.
• Ability to manage ambiguity, risk, and competing priorities in a dynamic environment.
• Certifications: PMP, Agile, or equivalent preferred.

Location & Travel

• Global role, but based in Mumbai, India office.
• Requires up to 30 - 40% international travel, depending on program phase and rollout cadence.

Who We Are: We are the business behind the world’s brands. At Ingram Micro, we’re redefining distribution and reaching nearly 90% of the world's population. With operations in 57 countries and approximately 24,000 associates, we help businesses run better, grow faster, and achieve their sustainability goals. It's fun to work in a company where people truly BELIEVE in what they're doing!

How Our Team Works: Collaboration is at the heart of innovation. Our team drives Ingram Micro’s innovative campaigns, highlighting our cutting-edge solutions and enabling us to maintain leadership in the technology distribution industry. We work together to shape the future of technology distribution, ensuring products reach customers efficiently and helping businesses thrive globally.

Our Values in Action: At Ingram Micro, we are shaping the future with cutting-edge technology! We foster a culture of collaboration, transparency, and continuous improvement. Our team members are encouraged to share ideas, challenge the status quo, and work together to shape the future of technology distribution.

What You’ll Do: As a Business Development Executive – Storage, you’ll play a critical role in driving and improving vendor sales while meeting both vendor and company objectives and targets. Your key responsibilities will include:

• Planning, strategizing, and executing them along with the PMs assigned for the product.

• Research and study of Ingram Micro's position/market share per region/channel segment and share inputs to the PMs.

• Support the execution of Marketing Plan, working closely with marketing team for implementation and for measuring each event success rate.

• Suggest Reseller Programs for different Channel Segments to insure the right penetration and sales of different product segments to the right Reseller Segments for the assigned business.

• Generate sales pipeline and ensuring closures through negotiations and value propositions.

• Development of close relations with the vendor, channel at every level.

What You Bring to the Role: We’re looking for someone with:

• A graduate degree with 2+ years of experience in sales and business development for storage and other related products/technologies (Infrastructure and Cyber Security).

• Experience working with IT distribution, system integrators and dealing with end-users.

• Enthusiasm and a results-driven mindset with a strong will to succeed.

• A self-starter, self-motivated, and a team player.

• A strong ‘customer-first’ mentality, able to utilize relationships to drive results.

Your Growth with Us: At Ingram Micro, we invest in your future. Through continuous learning, leadership opportunities, and a commitment to fostering innovation, we ensure every team member thrives in their career journey. Join us and be part of a company where integrity, responsibility, and talent are celebrated. Let’s shape tomorrow together.

#LI-NS1

Principais atividades

• Gerenciar contas e apoiar processos de vendas.

• Atender demandas de projetos dos parceiros.

• Elaborar propostas comerciais e acompanhar pipeline/forecast.

• Manter relacionamento com parceiros e gerentes de contas.

• Trabalhar para atingir metas de faturamento e margem.

Perfil desejado

• Experiência em vendas internas e relacionamento com parceiros.

• Conhecimento em soluções do portfólio de tecnologia.

• Inglês intermediário desejável.

• Perfil proativo, resiliente e orientado para resultados

• Ensino Superior Completo

• Híbrido: 3x presencial e 2 home office (Barueri-SP)

As a Partner Development Manager you will…

Be a subject matter expert on the Vendor, offering their platforms and their processes.

The role is both an extension of the IaaS sales team as well as being the subject matter expert within the Ingram Micro business unit.

You will combine exceptional channel sales expertise, deep IT industry knowledge, and strong analytical and communication skills to develop new and existing channel relationships. Further to this, you'll be responsible for defining the channel strategy in your region, identifying and developing SMBs and strategic resellers, defining joint GTM and business plans with them and executing against those.

B2B or B2C sales experience within the IT Channel is essential, being self-motivated and organised is a key part of this role in order to manage partner relationships, pipeline and partner plans efficiently.

You will have the below skills and experience:

• Strong Business development & Account Management experience within a relevant technology field
• Knowledge and a passion for technology products and services is essential.
• Ability to maintain and manage a pipeline of deals and opportunities.
• Experience of working within a fast-paced environment whilst using initiatives and ideas to contribute to the growth of the cloud business unit.
• Strong presentation and communication skills; ability to articulate complex concepts to cross functional audiences and drive mindshare of Ingram’s goals and objectives.
• Demonstrates the ability to work in structured, methodical way.
• Extensive IT Industry experience with a strong network working within the IT Channel
• Flexible, able to respond to customer and vendor needs at short notice.
• Works with integrity, passion & driven.
• Ability to negotiate favourable terms.
• Ability to professionally conduct meetings and discussions.

Who we are:

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com.

Make an application to join the team!

None of this is achievable without great people, with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The typical base pay range for this role across the U.S. is USD $158,900.00 - $270,100.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

En Ingram Micro, estamos en búsqueda de talento que quiera llevar la estrategia de marketing al siguiente nivel, generando impacto real en el negocio y colaborando con marcas líderes de tecnología 🌐

¿Qué harás?

• Diseñar y ejecutar estrategias de marketing enfocadas en generación de demanda
• Desarrollar campañas 360° (digital, eventos, contenido)
• Analizar mercado, tendencias y comportamiento de clientes
• Gestionar relación con marcas y partners
• Medir KPIs, ROI y optimizar campañas continuamente

Buscamos a alguien que:

• Tenga +3 años en marketing estratégico (ideal en tecnología)
• Experiencia en campañas digitales y generación de leads
• Fuerte enfoque analítico y orientación a resultados
• Experiencia trabajando con marcas o fabricantes
• Inglés avanzado

Let´s Shape Tomorrow

Principais responsabilidades

• Responsável pela gestão dos processos operacionais antes da criação de pedidos, assegurando precisão, conformidade e apoio às equipes de vendas.

• Apoio ao time de vendas na submissão de pedidos no sistema.

• Controle e gerenciamento dos ACOPs para colocação de pedidos.

• Acompanhamento e resolução de problemas relacionados a pedidos.

• Gestão de processos operacionais ligados às tecnologias do portfólio (redes, segurança, colaboração e nuvem).

Perfil desejado

• Ensino Superior completo.

• Experiência em operações comerciais, compras ou faturamento.

• Atenção a detalhes e capacidade de lidar com múltiplas demandas.

• Responsabilização e foco em resultados.

• Resiliência e agilidade na resolução de problemas.

• Comunicação clara e eficiente.

• Organização e gestão de processos.

• Híbrido: 3x presencial e 2 home office (Barueri-SP)

Responsabilidades

• Atuar como referência técnica e comercial em Cybersecurity e Backup.

• Apoiar qualificação de oportunidades e conduzir apresentações técnicas/comerciais.

• Trabalhar em conjunto com fabricantes em estratégias de go-to-market e geração de demanda.

• Apoiar propostas comerciais, precificação e negociações estratégicas.

• Participar de treinamentos, eventos e iniciativas comerciais.

• Monitorar indicadores de vendas, pipeline e performance.

• Manter-se atualizado sobre tendências e novas tecnologias.

Perfil desejado

• Experiência em Cybersecurity e/ou Backup (distribuidor, fabricante ou integrador).

• Vivência em apoio comercial, pré-vendas ou gestão de produtos.

• Conhecimento em soluções de segurança de rede, endpoint, identidade, SIEM, Zero Trust, Cloud Security, Backup & Disaster Recovery.

• Formação superior completa em TI, Engenharia, Sistemas de Informação, Administração ou áreas correlatas.

• Inglês intermediário.

• Diferenciais

• Experiência em gestão de produtos e portfólio.

• Vivência com fabricantes globais e modelos de distribuição indireta.

• Certificações técnicas/comerciais em Cybersecurity ou Backup.

• Faça parte da Ingram Micro Brasil e contribua para acelerar o futuro digital com soluções estratégicas em segurança e proteção de dados.

Who We Are: We are the business behind the world’s brands. At Ingram Micro, we’re redefining distribution and reaching nearly 90% of the world's population. With operations in 57 countries and approximately 24,000 associates, we help businesses run better, grow faster, and achieve their sustainability goals. It's fun to work in a company where people truly BELIEVE in what they're doing!

How Our Team Works: Collaboration is at the heart of innovation. Our team drives Ingram Micro’s innovative campaigns, highlighting our cutting-edge solutions and enabling us to maintain leadership in the technology distribution industry. We work together to shape the future of technology distribution, ensuring products reach customers efficiently and helping businesses thrive globally.

Our Values in Action: At Ingram Micro, we are shaping the future with cutting-edge technology! We foster a culture of collaboration, transparency, and continuous improvement. Our team members are encouraged to share ideas, challenge the status quo, and work together to shape the future of technology distribution.

What You’ll Do: As a BDM -Cisco Specialist, you’ll play a critical role in driving and improving vendor sales while meeting both vendor and company objectives and targets. Your key responsibilities will include:

• Planning, strategizing and executing them along with the PMs assigned for the product

• Research and study of Ingram Micro's position/market share per region / channel segment and share inputs to the PMs

• Support the execution of Marketing Plan, working closely with marketing team for implementation and for measuring each event success rate.

• Suggest Reseller Programs for different Channel Segments to insure the right penetration and sales of different product segments to the right Reseller Segments for the assigned business

• Generate sales pipeline and ensuring closures through negotiations and value propositions

• Development of close relations with the vendor, channel at every level.

What You Bring to the Role: We’re looking for someone with:

• A graduate degree with 3-5 years of experience in IT sales/Business Development.

• Experience working with IT system integrators and dealing with end-users.

• Enthusiasm and a results-driven mindset with a strong will to succeed.

• A self-starter, self-motivated, and a team player.

• A strong ‘customer-first’ mentality, able to utilize relationships to drive results.

Your Growth with Us: You will get a great opportunity to be part of the ambitious plans we have for growing one of the most important parts of our organization. We will support you in your professional and personal development by providing you with access to LinkedIn Learning and many high-quality training courses to increase your technical knowledge and expertise. You will also get the opportunity to work with passionate team members and stay connected as one family.

#LI-SMR1

Are you ready to make every day count? At Ingram Micro, we are the business behind the world’s brands, reaching nearly 90% of the global population. We help businesses run better, grow faster, and achieve their sustainability goals. Join us and thrive in a diverse, values-driven environment that celebrates growth, learning, and inclusivity.

Your Role in Making an Impact

As a Sales Operation Specialist, you will play a critical role in our Sales Operations team, ensuring seamless order management and exceptional customer service. Your technical background and customer-facing delivery experience will be key in supporting our mission to redefine distribution.

What You Will Do

• Manage Sales Order Packs: Check and follow up with sales for missing data.
• Sales Order Entry: Process sales orders in One Shop and enter quotes accurately.
• Credit Control Coordination: Work with credit control on releases and support related queries.
• Order Status Monitoring: Track orders at all stages and inform sales of status and lead-times.
• Logistics Coordination: Oversee order dispatching and full logistics coordination.

How You Can Get This Chance

• Experience: 2 years in Operations.
• Motivation and Attitude: Highly motivated with a positive attitude and excellent organizational skills.
• IT Knowledge: Some knowledge of the IT industry and the ability to learn technical information.
• Skills: Excellent communication, Excel, and time management skills, with a strong command of English.

Your Growth with Us

At Ingram Micro, we invest in your future. Through continuous learning, leadership opportunities, and a commitment to fostering innovation, we ensure every team member thrives in their career journey. Join us and be part of a company where integrity, responsibility, and talent are celebrated. Let’s shape tomorrow together.

#LI-NS1

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Ingram Micro is seeking an experienced Principal, SAP FICO functional team member to play an integral role in delivering business-led, technology-enabled process transformation on the Global Platform Technology organization. This position will leverage SAP and other applications to enhance core transaction processing, reporting and decision making. The ideal candidate should have deep knowledge in FI-CO, COPA, FSCM, Contract Accounting (FICA), SD and MM Integration and ideally experience with CI billing, RE-FX Leasing, OpenText-VIM (Vendor Invoice Management).

Your Role:

• Responsible for working with Product and Process Owners to recommend industry-standard solutions. In-depth understanding of global accounting and management finance processes, preferably in the distribution/reseller industry

• Provide key ownership for specific Finance processes and supports the Finance Lead in definition and deployment of SAP Global Template for Finance processes

• Demonstrate expertise in SAP process design, configuration, process integration, development, and solutions architecture to design and develop an integrated solution which meets business goals and objectives.

• Ensure quality of the solution through development of integrated test scenarios.

• Accountable for complete life-cycle from defining business requirements, to SAP design, through functional solution delivery in production.

• Accountable for all maintenance and system technical and functional upgrades (e.g. OSS Notes, Service packs, and Version upgrades) that are made available through SAP; and follows industry best practices.

• Support the Finance Lead in building a 3 -5 year IS road map (strategic plan) to support the Finance process area.

• Key differentiator for this position is expertise on the people, process, and procedural change impact that come as a result of SAP Finance module implementations.

What you bring to the role:

• Bachelor’s degree in Finance, Computer Science, Engineering, Management Information Systems, Mathematics, or related technical discipline is required.

• 10 + years of SAP deployment experience. Experience in development of global template, country rollout, global corporations crossing multiple countries, distribution or retail industry experience highly preferred.

• Minimum 4 years of experience of end-to-end SAP global deployments, including migration.

• Minimum of 3 years of Finance experience with strong understanding of the practice of accounting and financial reporting

• Ability to effectively participate, lead, and direct discussions and meetings with stakeholders. Ability to effectively communicate complex solutions in business terms

• Strong research, analytical and organizational skills with ability to summarize information

• Strong presentation skills including ability to speak and present solutions to peers, leaders and executives.

• Effective written communication and documentation skills. Strong process knowledge of the many areas of Finance and distribution industry experience is a plus.

#LI-RT1

The typical base pay range for this role across the U.S. is USD $133,400.00 - $226,800.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role:

• Entry-level professional individual contributor on a project or work team.
• Work is closely supervised.
• Problems faced are not typically difficult or complex.
• Explains facts, policies and practices related to job area.
• Works on projects of limited scope and complexity.
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Uses company standard policies and procedures to resolve issues in which answers can be readily obtained.
• Work is reviewed regularly by supervisor or more senior peers.

Qualifications:

• Requires broad theoretical knowledge typically acquired from advanced education.
• Typically requires a four-year college degree or equivalent experience and 0-2 years functional experience.

#LI-Hybrid

You will translate business needs into functional applications, troubleshoot performance issues, and contribute to continuous improvement across the team. Strong collaboration, problem‑solving skills, and a commitment to quality, accountability, and innovation are essential. The role also involves proactively communicating progress, supporting colleagues, and helping maintain a positive team culture.

Key Responsibilities:

• Design, develop, and maintain C#/SQL applications (including Blazor and Windows desktop).

• Translate requirements, storyboards, and use cases into functional solutions.

• Troubleshoot bugs, performance issues, and provide incident support within SLAs.

• Produce and maintain documentation (Jira, Confluence, test plans, diagrams).

• Contribute to project delivery by defining tasks, milestones, and progress updates.

• Collaborate with colleagues and stakeholders to ensure successful solution delivery.

• Promote continuous improvement and uphold Ingram Micro leadership behaviours.

Are you ready to make every day count? At Ingram Micro, we are the business behind the world’s brands, reaching nearly 90% of the global population. We help businesses run better, grow faster, and achieve their sustainability goals. Join us and thrive in a diverse, values-driven environment that celebrates growth, learning, and inclusivity.

About Our Vendor Reporting Team - MEA

Ingram Micro’s Marketing team is responsible for reporting campaigns and activities across the META region. As a Vendor Reporting Specialist, you will take over tasks from the Product Management team to ensure vendor reporting is performed timely, accurately, and in line with vendor and Ingram Micro compliance. You will coordinate with all internal teams that are data entry points and ensure data quality.

What you will do: As a vendor reporting and operations specialist Temporary Contract), you will have the following responsibilities:

What You Will Do

• Submit vendor reports (POS and inventory) on time and as per required frequency.
• Monitor report submission success rate and, in case of rejections, highlight the issue, make corrective actions, coordinate with internal teams and vendors, and resubmit the report.
• Monitor claim rejections and correct them.
• Perform claim reconciliation and get sign-off from Finance.
• Send weekly/monthly claim reconciliation reports to the business.

Contract duration: 6 months

How You Can Get This Opportunity

• Education and Experience: 1-2 years of experience in a similar role.
• Skills: Advanced Excel knowledge and proficiency in data entry with attention to detail.

Your Growth with Us

At Ingram Micro, we invest in your future. Through continuous learning, leadership opportunities, and a commitment to fostering innovation, we ensure every team member thrives in their career journey. Join us and be part of a company where integrity, responsibility, and talent are celebrated. Let’s shape tomorrow together.

#LI-NS1

Especialista de Administração de Sistemas em Nuvem

Na Ingram Micro, conectamos pessoas, tecnologia e oportunidades para transformar negócios em escala global. Atuamos como um ecossistema tecnológico que impulsiona inovação, resiliência operacional e evolução contínua — sempre guiados por integridade, responsabilidade e excelência técnica.

Para quem atua em níveis mais avançados, oferecemos desafios reais, autonomia e espaço para exercer influência técnica de ponta a ponta, apoiando clientes e times internos em ambientes cloud de alta complexidade.

Sobre o time:

Você fará parte da BRLink – Serviços, atuando como referência técnica em projetos e operações de Cloud, DevOps e SRE. O time é responsável por ambientes críticos de clientes, combinando construção, evolução e sustentação de plataformas em nuvem, com forte foco em automação, confiabilidade e performance.

Como trabalhamos:

Na Ingram Micro, especialistas atuam com confiança, protagonismo e responsabilidade. Trabalhamos orientados a Resultados, com Integridade nas decisões, Imaginação para resolver problemas complexos, Coragem para direcionar tecnicamente equipes e Responsabilidade sobre impactos de curto e longo prazo. Valorizamos colaboração, diversidade e desenvolvimento contínuo como base para liderança técnica consistente.

Responsabilidades:

Como Especialista de Administração de Sistemas em Nuvem, você será referência técnica do time, com atuação estratégica e hands‑on, apoiando decisões arquiteturais e garantindo estabilidade dos ambientes.

• Atuar como referência técnica em ambientes cloud complexos e de missão crítica.

• Atuar de forma integrada em projetos e sustentação, garantindo evolução contínua dos ambientes.

• Direcionar tecnicamente analistas plenos e sêniores, oferecendo suporte e mentoria.

• Sustentar decisões técnicas e arquiteturais junto a times internos e clientes.

• Implementar e evoluir infraestrutura como código com Terraform.

• Operar, sustentar e otimizar ambientes Kubernetes em produção.

• Atuar em contexto DevOps e SRE, com foco em automação, confiabilidade e observabilidade.

• Liderar troubleshooting de incidentes complexos, garantindo estabilidade e confiança operacional.
  

O perfil que buscamos:

Buscamos um(a) profissional com senioridade técnica comprovada, autonomia e capacidade de influenciar decisões em ambientes complexos.

• 5 anos de experiência prática em AWS.

• Atuação consistente em ambientes cloud end‑to‑end.

• Autonomia técnica para suportar decisões e direcionar o time.

• Experiência sólida em Terraform e Kubernetes.

• Vivência em projetos e/ou sustentação de ambientes críticos.

• Comunicação clara, postura consultiva e senso elevado de responsabilidade técnica.
  

Requisitos críticos:

• Mais de uma certificação AWS (exigência para o nível especialista).

• Experiência avançada e prática em Terraform.

• Forte atuação com Kubernetes em produção.

• Capacidade comprovada de liderar tecnicamente e explicar decisões complexas.
  

Por que construir sua carreira na Ingram Micro:

Na Ingram Micro, especialistas não apenas executam — decidem, direcionam e influenciam. Aqui, você encontra escala global com autonomia local, projetos desafiadores, contato direto com ambientes críticos e espaço real para exercer liderança técnica sem perder o hands‑on.

Seu impacto é visível, sua opinião conta e sua senioridade é respeitada.

Na Ingram Micro, você não apenas mantém sistemas — você ajuda a moldar o amanhã.

#LetsShapeTomorrow #TogetherIngramMicro

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role:

• Entry-level professional individual contributor on a project or work team.
• Work is closely supervised.
• Problems faced are not typically difficult or complex.
• Explains facts, policies and practices related to job area.
• Works on projects of limited scope and complexity.
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Uses company standard policies and procedures to resolve issues in which answers can be readily obtained.
• Work is reviewed regularly by supervisor or more senior peers.

Qualifications:

• Requires broad theoretical knowledge typically acquired from advanced education.
• Typically requires a four-year college degree or equivalent experience and 0-2 years functional experience.

#LI-Hybrid

• Lead the design, documentation, development, testing, and implementation of IT solutions within agreed scope, quality, and budget.

• Define and design technology solutions that align with enterprise architecture and customer expectations.

• Provide technical leadership to Developers and Business Analysts, ensuring adherence to coding standards, documentation practices, CI/CD governance, code review processes, and Agile working.

• Own and maintain the technical standards and tooling used by the development team, including Jira, Confluence, Miro, and AI‑assisted development tools.

• Support operational and customer incidents, ensuring they are resolved within SLAs and sharing knowledge to improve team capability.

• Provide clear delivery plans, tasks, and milestones, ensuring progress is communicated proactively to stakeholders and any risks or issues are raised early.

• Lead Agile/Scrum practices, including sprint planning, retrospectives, delivery cadence, and continuous improvement.

• Establish and maintain high‑quality technical documentation across all solutions, including architecture diagrams, test plans, and change records.

• Build strong, collaborative relationships with colleagues, customers, and partners to ensure successful delivery and long‑term value.

• Use data and feedback to improve services, processes, and team performance.

• Provide decision‑making information to the business and act as a trusted liaison for ongoing updates and technical insight.

• Support the development and performance of your team through coaching, feedback, and regular engagement.

• Deputise for the UK Software Services Manager when required.

• Always act with the customer in mind and contribute to improvements in speed, quality, cost, reliability, and flexibility.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role:

• Entry-level professional individual contributor on a project or work team.
• Work is closely supervised.
• Problems faced are not typically difficult or complex.
• Explains facts, policies and practices related to job area.
• Works on projects of limited scope and complexity.
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Uses company standard policies and procedures to resolve issues in which answers can be readily obtained.
• Work is reviewed regularly by supervisor or more senior peers.

Qualifications:

• Requires broad theoretical knowledge typically acquired from advanced education.
• Typically requires a four-year college degree or equivalent experience and 0-2 years functional experience.

#LI-Hybrid

Arquiteto(a) de Soluções Sênior AWS – Pré‑Vendas

Na Ingram Micro, conectamos pessoas, tecnologias e oportunidades para transformar negócios em escala global. Somos um ecossistema que impulsiona inovação, acelera resultados e ajuda empresas a evoluir por meio da tecnologia — sempre guiados por integridade, responsabilidade e excelência. Aqui, o futuro é construído por pessoas que acreditam no poder da colaboração e da tecnologia para gerar impacto real.

Sobre o time:

Você fará parte da BRLink – Serviços, atuando junto aos times de Cloud Services, Comercial, Engenharia. Essa área é estratégica para a expansão das soluções AWS no Brasil, apoiando clientes em projetos de migração, modernização e otimização em nuvem, desde a concepção técnica até a tomada de decisão de negócio.

Como trabalhamos:

Na Ingram Micro, acreditamos que grandes resultados surgem da combinação entre talento técnico, visão de negócio e colaboração. Atuamos com foco em Resultados, sustentados pela Integridade, incentivando a Imaginação na criação de arquiteturas modernas, a Coragem para propor soluções inovadoras e a Responsabilidade em cada decisão. Valorizamos diversidade, inclusão e comunicação clara como motores de alta performance.

Responsabilidades:

Como Arquiteto(a) de Soluções Sênior AWS – Pré‑Vendas, você terá atuação consultiva e estratégica, sendo referência técnica em cloud. Seu foco será transformar desafios complexos em soluções viáveis, escaláveis e seguras.

• Atuar em pré‑vendas técnica, entendendo profundamente as necessidades do cliente.

• Desenhar arquiteturas cloud (principalmente AWS) com foco em escalabilidade, segurança e custo.

• Construir propostas técnicas completas, incluindo escopo, premissas e estimativas de esforço em horas.

• Conduzir discussões técnicas com clientes, atuando como trusted advisor.

• Fazer a interface entre cliente, time comercial e times internos.

• Apoiar estratégias de migração, modernização e evolução de workloads em AWS.

• Traduzir problemas complexos em soluções técnicas claras e aplicáveis.

• Representar tecnicamente a Ingram Micro em reuniões, apresentações e workshops.
  

O perfil que buscamos:

Procuramos um(a) profissional com base técnica em infraestrutura e cloud, que tenha evoluído para uma atuação estratégica, com visão de solução ponta a ponta e proximidade com o negócio.

• Vivência prática em AWS.

• Experiência em projetos e/ou sustentação de ambientes (DevOps / SRE).

• Perfil generalista, com visão arquitetural e foco em soluções.

• Capacidade de conduzir conversas técnicas com clientes.
  

Requisitos:

• Certificação AWS – nível Associate.

• Experiência comprovada em arquitetura de soluções cloud.

• Capacidade de explicar arquiteturas de forma clara e estruturada.

• Experiência além do uso: participação ativa na construção das soluções.
  

Diferenciais

• Certificações AWS Professional ou Specialty.

• Experiência com Well‑Architected Framework.

• Conhecimento em containers, Kubernetes, CI/CD e Infrastructure as Code.

• Vivência em consultorias ou parceiros AWS.
  

Por que construir sua carreira na Ingram Micro:

Aqui, você encontra escala global, autonomia e desafios relevantes, com espaço para evoluir técnica e profissionalmente. Investimos no desenvolvimento dos nossos talentos, valorizamos diferentes perspectivas e oferecemos oportunidades alinhadas ao impacto que você gera.

Na Ingram Micro, você não apenas desenha arquiteturas — você ajuda a moldar o amanhã.

#LetsShapeTomorrow #TogetherIngramMicro

Este(a) profissional será responsável por realizar cotações, negociações, cadastros, entre outras atividades focadas em produtos de tecnologia, fortalecendo relacionamentos estratégicos e impulsionando a geração contínua de negócios.

Procuramos profissionais engajados, comprometidos com resultados e que tenham facilidade para trabalhar em equipe, trazendo novas ideias e sugestões. O desafio envolve atender clientes, apresentando soluções e produtos oferecidos pela Ingram Micro, sempre com excelência e foco em gerar valor.

Principais responsabilidades:

• Negociação em vendas;
• Cotação;
• Cadastro;
• Processamento de pedidos em sistema

Competências Técnicas e comportamentais:

• Bom conhecimento prático de MS Office, Excel, Word, Powerpoint;
• Facilidade com números e matemática financeira;
• Conhecimento em produtos de tecnologia;
• Experiência no ramo comercial de produtos de tecnologia
• Desenvoltura para atuar com diversos processos simultaneamente;
• Habilidades para negociação, vendas e planejamento estratégico em distribuição ou fabricantes;
• Bons relacionamentos comerciais;
• Boa comunicação;
• Organização administrativa;
• Formação completa em Administração de empresas, economia ou áreas afins;
• Inglês básico/intermediário
• Híbrido: 3x presencial e 2 home office (Barueri-SP)

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role:

• Entry-level professional individual contributor on a project or work team.
• Work is closely supervised.
• Problems faced are not typically difficult or complex.
• Explains facts, policies and practices related to job area.
• Works on projects of limited scope and complexity.
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Uses company standard policies and procedures to resolve issues in which answers can be readily obtained.
• Work is reviewed regularly by supervisor or more senior peers.

Qualifications:

• Requires broad theoretical knowledge typically acquired from advanced education.
• Typically requires a four-year college degree or equivalent experience and 0-2 years functional experience.

#LI-Hybrid

Analista de Administração de Sistemas em Nuvem Sênior

Na Ingram Micro, conectamos pessoas, tecnologia e oportunidades para transformar negócios em escala global. Somos um ecossistema que impulsiona inovação, acelera resultados e apoia empresas em jornadas complexas de transformação digital — sempre guiados por integridade, responsabilidade e excelência técnica. Aqui, profissionais de tecnologia atuam com autonomia, impacto real e espaço para evolução contínua, contribuindo diretamente para soluções que sustentam o futuro digital dos nossos clientes.

Sobre o time:

Você fará parte da BRLink – Serviços, atuando em projetos estratégicos de cloud, DevOps e SRE, apoiando clientes em ambientes de missão crítica. O time trabalha com alto nível de colaboração entre Cloud Services, Engenharia, lidando com desafios reais de escala, disponibilidade, automação e confiabilidade.

Como trabalhamos:

Na Ingram Micro, acreditamos que o sucesso nasce da combinação entre talento técnico, responsabilidade e colaboração. Atuamos com foco em Resultados, sustentados pela Integridade, incentivando a Imaginação para resolver problemas complexos, a Coragem para atuar com autonomia e a Responsabilidade sobre decisões e entregas. Valorizamos comunicação clara, diversidade e aprendizado contínuo como base de times de alta performance.

Responsabilidades:

Como Analista de Administração de Sistemas em Nuvem Sênior, você terá maior autonomia técnica, participação ativa em decisões e contato direto com clientes. Sua atuação será prática, de ponta a ponta, em ambientes cloud modernos e críticos.

• Atuar de forma hands-on em ambientes AWS, com responsabilidade end‑to‑end.

• Administrar, monitorar e sustentar infraestruturas cloud em cenários produtivos.

• Participar de reuniões técnicas e decisões arquiteturais, representando o time junto a clientes.

• Implementar e manter infraestrutura como código com Terraform.

• Operar e sustentar ambientes Kubernetes, com foco em estabilidade e performance.

• Atuar em contexto DevOps e SRE, apoiando automação, confiabilidade e observabilidade.

• Liderar troubleshooting e resolução de incidentes com autonomia.

• Colaborar com times internos para evolução contínua dos ambientes e processos.
  

O perfil que buscamos:

Buscamos um(a) profissional com base técnica sólida em infraestrutura e cloud, perfil maduro e capacidade de atuar de forma independente em ambientes complexos.

• 3 anos de experiência prática em AWS, atuando de ponta a ponta.

• Vivência em projetos e/ou sustentação de ambientes cloud.

• Capacidade de atuar sozinho em reuniões técnicas com clientes.

• Experiência prática com Terraform e Kubernetes.

• Perfil generalista, com visão de solução e foco em estabilidade.

• Boa comunicação, organização e senso de responsabilidade técnica.
  

Requisitos:

• Certificação AWS (qualquer nível) — requisito esperado para a senioridade.

• Experiência comprovada em administração de ambientes cloud.

• Atuação prática (não apenas conceitual) em cloud, DevOps ou SRE.

• Capacidade de explicar decisões técnicas e arquiteturais com clareza.
  

Por que construir sua carreira na Ingram Micro:

Na Ingram Micro, você encontra escala global com autonomia local, atuação em projetos desafiadores, aprendizado contínuo e espaço real para crescimento técnico. Valorizamos profissionais que assumem responsabilidade, colaboram de forma ativa e entregam impacto consistente.

Aqui, sua senioridade se traduz em confiança, autonomia e protagonismo técnico.

Na Ingram Micro, você não apenas sustenta ambientes — você ajuda a moldar o amanhã.

#LetsShapeTomorrow #TogetherIngramMicro

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role:

• Entry-level professional individual contributor on a project or work team.
• Work is closely supervised.
• Problems faced are not typically difficult or complex.
• Explains facts, policies and practices related to job area.
• Works on projects of limited scope and complexity.
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Uses company standard policies and procedures to resolve issues in which answers can be readily obtained.
• Work is reviewed regularly by supervisor or more senior peers.

Qualifications:

• Requires broad theoretical knowledge typically acquired from advanced education.
• Typically requires a four-year college degree or equivalent experience and 0-2 years functional experience.

#LI-Hybrid

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role:

• Entry-level professional individual contributor on a project or work team. Work is closely supervised.
• Problems faced are not typically difficult or complex.
• Explains facts, policies and practices related to job area.
• Works on projects of limited scope and complexity.
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Uses company standard policies and procedures to resolve issues in which answers can be readily obtained.
• Work is reviewed regularly by supervisor or more senior peers.

Qualifications:

• Requires broad theoretical knowledge typically acquired from advanced education.
• Typically requires a four-year college degree or equivalent experience and 0-2 years functional experience.

#LI-Hybrid

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role:

• Entry-level professional individual contributor on a project or work team.
• Work is closely supervised.
• Problems faced are not typically difficult or complex.
• Explains facts, policies and practices related to job area.
• Works on projects of limited scope and complexity.
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Uses company standard policies and procedures to resolve issues in which answers can be readily obtained.
• Work is reviewed regularly by supervisor or more senior peers.

Qualifications:

• Requires broad theoretical knowledge typically acquired from advanced education.
• Typically requires a four-year college degree or equivalent experience and 0-2 years functional experience.

#LI-Hybrid

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role:

• Entry-level professional individual contributor on a project or work team.
• Work is closely supervised. Problems faced are not typically difficult or complex.
• Explains facts, policies and practices related to job area.
• Works on projects of limited scope and complexity.
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Uses company standard policies and procedures to resolve issues in which answers can be readily obtained.
• Work is reviewed regularly by supervisor or more senior peers.

Qualifications:

• Requires broad theoretical knowledge typically acquired from advanced education.
• Typically requires a four-year college degree or equivalent experience and 0-2 years functional experience.

#LI-Hybrid

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialised marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.

About the role :

As a Business Development Manager, you will support the growth and expansion of the Veeam business at Ingram Micro. You will work closely with the vendor and the wider Infrastructure team to generate new Resellers and Managed Service Providers for Veeam, and create additional growth opportunities within those resellers

Providing an exceptional level of commitment to customer service and supplying customers with quality engagement and solutions, along with collaborating with other specialised sales and technical associates within the Ingram Micro business, is key.

Your responsibilities

As a proactive and sales-focused professional who can build on existing and new sales opportunities, you will focus on building strong channel relationships to help drive growth for Ingram Micro and our market-leading Back Up and Recovery vendor, Veeam.

• Driving channel growth across Veeam’s Unmanaged Reseller segment and developing revenue through the acquisition, management and maintenance of customers

• Providing an exceptional level of commitment to customer service and supplying customers with quality industry solutions

• Effectively manage and grow sales-associated opportunities nationally

• Facilitating relationships between the vendor and resellers to cement our position as the distributor of choice

• Pro-active Market Development, working with the customer to achieve all business and technology objectives.

Role requirements

• Previous experience in the IT sales and distribution industry is preferable

• The ability to develop solid relationships with existing resellers and bring on new customers to drive growth

• Experience and knowledge of the Enterprise Software market will be an advantage

• Knowledge of traditional infrastructure, virtualisation, backup, automation and cloud technologies

• Superior interpersonal and communication skills

• Being persuasive in both written and oral presentations is a must

• The ability to plan and implement development plans and business strategies

• Ability to take ownership and operate autonomously

What’s On Offer

Your growth is our priority. Access to LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organisation like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory.

At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

• Genuine Career Progression Opportunities

• Training & Development

• Competitive Remuneration Package

• Staff Purchase Policy and a generous Benefits Scheme

Ingram Micro is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Final offers of employment are subject to the completion of relevant pre‑employment background checks.

At Ingram Micro, we believe our people are our most important asset which is why we endeavour to create a positive & rewarding environment for our teams.

If you're ready to make a significant impact in driving sales growth, then we welcome you to apply for the role of Business Development Manager. Join us and be part of a company that is shaping the future of the ICT industry.

#LI-ES

#LI-Hybrid

Dein Daily Business:

• Du betreust aktiv deine Partner im Tages- und Projektgeschäft – von der ersten Idee bis zum erfolgreichen Abschluss.

• Du entwickelst bestehende Partner weiter, identifizierst neue Potenziale und generierst neues Business – auch bei Bestandskunden.
• Du übernimmst langfristig einen festen Key Account und baust die Beziehung strategisch und operativ aus.
• Du bist regelmäßig im Austausch mit deinen Kunden, darunter deutsche Marktführer – mit denen du teilweise täglich kommunizierst und arbeitest eng mit dem Hersteller AvePoint zusammen.
• Forecasts, Angebote, RFPs und Präsentationen gehören für dich selbstverständlich dazu.

Was du benötigst, um in der Position erfolgreich zu sein:

• Dein Mindset: Du bist proaktiv, neugierig und hast eine echte Hunter-Mentalität. Du willst nicht nur verwalten, sondern gestalten.

• Erfahrung: Du hast bereits im Software-/SaaS-Umfeld oder im Cloud Business Umfeld gearbeitet – idealerweise mit Veeam, VMware oder vergleichbaren Herstellern.
• Partnerverständnis: Du kennst das Zusammenspiel zwischen Distribution, Partnern und Herstellern und weißt, wie du dich darin erfolgreich bewegst.
• Sprachen: Du sprichst fließend Deutsch (mind. C1) und sehr gutes Englisch (mind. B2).
• Nice to have: Erfahrung im Partner-Business, Zahlenverständnis, Verhandlungsgeschick und ein Talent für Relationship-Building.

Unsere Benefits! Obstkorb kann doch jeder - wir bieten dir noch so viel mehr:

Vielfältige Möglichkeiten zur Weiterbildung und Entwicklung

• Fundierte Einarbeitung inklusive individuellem Entwicklungsplan
• Fachliche Weiterbildungsmöglichkeiten als auch Kurse und Seminare zur persönlichen Weiterentwicklung

Flexibles Arbeitszeitmodell für eine gesunde Work-Life-Balance

• Hybrides Arbeitsmodell mit einem Mix aus Büro (3 Tage) und Homeoffice (2 Tage)
• 30 Tage Urlaub
• 38,5 Stunden Wochenarbeitszeit auf Vertrauensbasis
• Mental Health Day
• Mobiles Arbeiten aus dem EU-Ausland

Betriebliches Gesundheitsmanagement

• Moderne Arbeitsplätze mit höhenverstellbaren Tischen, ergonomischen Stühlen sowie zwei Bildschirmen an allen Büro-Arbeitsplätzen
• Betriebsarzt am Standort, Impfmöglichkeiten, Vorsorgeuntersuchungen
• Interne Sportkurse, Firmenfitness mit dem Kooperationspartner EGym, u. a.
• Unterstützung aller Mitarbeiter*innen (inkl. Angehörige) durch den Familien-Service LifeWorks

Weitere Benefits, von denen Du bei uns profitieren kannst

• Bezuschusste Kantine sowie Kaffeebar im Haus mit wechselnden Angeboten
• Kostenlose Kaffeeautomaten und Wasserspender
• Vergünstigter Mitarbeitereinkauf sowie regelmäßige Sonderverkaufsaktionen
• Bezuschussung von vermögenswirksamen Leistungen und betrieblicher Altersvorsorge
• Kostengünstiger Wäscheservice sowie Post & Paketservice im Haus
• Bikeleasing

Was für uns außerdem selbstverständlich ist:

Wir setzen auf ein vielfältiges Team, in dem wir Menschen mit all ihren Facetten wertschätzen! In diesem Sinne freuen wir uns über Bewerbungen von Menschen mit Behinderung und ihnen Gleichgestellten.

Wer ist Ingram Micro und was tun wir überhaupt?

Wir glauben an eine technologische Zukunft mit faszinierenden neuen Möglichkeiten. Wir sind das Bindeglied zwischen Hersteller und Fachhandel im Bereich Informations- und Telekommunikationstechnologie. Dabei agieren wir eher im Hintergrund, doch ohne uns würden viele Produkte und Lösungen den Weg zum User nicht finden. Seit 45 Jahren sind wir einer der Marktführer unserer Branche mit weltweit rund 24.000 Kolleg*innen, die jeden Tag den digitalen Wandel mitgestalten – mit Überzeugung, Herzblut und viel Engagement. Let's shape tomorrow.

Besuche uns gerne auch auf unserer Karriereseite und auf LinkedIn.

#LI-GZ1

• Provide technical guidance and solution design for Cisco Security architectures
• Support partners during: Customer meetings, Solution positioning, Architecture discussions, and technical objections
• Conduct technical trainings, workshops, and demos for partners.
• Identify and activate new security-focused partners.
• Support partners in competitive positioning against vendors
• Support opportunity development and pipeline creation
• Collaborate with Cisco regional security leadership
• Ensure execution of country-level security action plans.
• Track market trends and competitive landscape.

Qualifications

• Bachelor’s degree in engineering (Computer, Electronics, Telecommunications or related).
• Technical understanding of cybersecurity concepts:
• Fluent English (spoken and written).
• Strong analytical thinking and problem-solving mindset.
• Hands-on, practical, execution-oriented personality.

Ingram Micro | Stockholm

Vill du arbeta i en internationell miljö där kundupplevelse står i centrum – och samtidigt få möjlighet att utvecklas i början av din karriär?

Vi söker nu en Customer Support till vårt Customer Experience-team i Stockholm. Här får du en central roll i att säkerställa en smidig och professionell upplevelse för våra kunder och samarbeta nära flera delar av organisationen.

Du blir en del av ett engagerat team där samarbete, ansvarstagande och serviceanda är viktiga delar av vår kultur.

Om rollen

Som Customer Support arbetar du i hjärtat av vår verksamhet. Du har daglig kontakt med kunder och interna team och bidrar till att våra orderflöden, leveranser och kunddialoger fungerar smidigt.

Du kommer att arbeta nära kollegor inom bland annat försäljning, inköp, lager, bid management och product management, vilket ger dig en bred förståelse för verksamheten.

Hela Customer Experience-avdelningen består av 13 engagerade och samarbetsorienterade kollegor och denna roll ingår i ett team om 5 kolleger som levererar service till våra små och medelstora kunder.

Rollen är dynamisk och varierad – perfekt för dig som gillar tempo, problemlösning och att arbeta med människor.

Dina huvudsakliga arbetsuppgifter

I rollen kommer du bland annat att:

• Agera som företagets representant och säkerställa en professionell och serviceinriktad kunddialog

• Ha löpande kundkontakt via e-post, telefon och Teams

• Besvara frågor kring produkter, leveranser och orderstatus

• Hantera orderadministration och orderuppdateringar, inklusive hantering av specialpriser

• Följa upp order och leveranser tillsammans med interna funktioner

• Hantera fakturering och kreditrelaterad dokumentation

• Arbeta med allokering och distribution av produkter

Vem vi söker

Vi söker dig som gillar att arbeta i en serviceinriktad roll där du har många kontaktytor och där ingen dag är den andra lik.

Du är strukturerad, lösningsorienterad och trivs i ett högt arbetstempo där du får ta ansvar för dina ärenden från start till mål.

Vi ser gärna att du har:

• Gymnasieutbildning eller motsvarande

• Erfarenhet av administrativt arbete eller kundservice

• God systemvana och erfarenhet av Microsoft Office 365

• Erfarenhet av att ha arbetat i CRM-system och ärendehanteringssystem

• Flytande svenska och engelska, i tal och skrift

För att lyckas i rollen tror vi att du:

• Trivs med att samarbeta och bygga relationer, såväl externt som internt

• Motiveras av att arbeta i en dynamisk miljö med högt tempo och varierande arbetsuppgifter.

• Har ett starkt kundfokus och drivs av att skapa bra kundupplevelser

• Tar initiativ och hittar lösningar när utmaningar uppstår

• Är strukturerad och kan hantera flera parallella uppgifter

• Bidrar med positiv energi och laganda i teamet

Varför Ingram Micro?

Ingram Micro är en global ledare inom IT-distribution och teknologi. Just nu genomgår vi en spännande transformation – från att ha varit en traditionell distributör av IT-produkter till att bli ett plattformsbaserat teknikföretag.

Hos oss får du möjlighet att arbeta i en miljö där teknik, affär och kundupplevelse möts.

Vi erbjuder bland annat:

✔ Möjlighet att utvecklas och växa inom organisationen
✔ Ett engagerat team där samarbete och kunskapsdelning står i fokus
✔ En roll där du får en bred förståelse för affären

✔ Hybridarbete med möjlighet till distansarbete

Placering: Stockholm
Rapporterar till: Customer Experience Manager

Vi arbetar med löpande urval - vi ser fram emot din ansökan.

Who we are? We are the business behind the world’s brands.

Ingram Micro – technologiczny partner zorientowany na ludzi, docierający do prawie 90% światowej populacji. Prowadzimy działalność w 57 krajach i zatrudniamy około 24 000 osób.
We’re redefining distribution.

Ingram Micro pomaga firmom działać lepiej, rozwijać się szybciej i osiągać cele w zakresie zrównoważonego rozwoju.

Your role in our team:

• Przygotowanie i zarządzanie procesem kontroli i efektywności akcji marketingowych,

• Pozyskiwanie funduszy marketingowych,

• Planowanie i wydatkowanie budżetu marketingowego,

• Przygotowanie oraz zarządzanie planami Marketingowymi i komunikacyjnymi,

• Wybór, negocjowanie warunków współpracy oraz zarządzanie firmami współpracującymi (agencje reklamowych, eventowe, inne),

• Nadzór nad przygotowaniem materiałów reklamowych, stroną internetową, oraz Facebookiem, e-mailingami, newsletterami,

• Nadzór nad dokumentacją marketingową.

What you bring to the role?

• Doświadczenie na podobnym stanowisku - min 2/3 letnie,

• Umiejętność pracy w zespole, nawiązywania i utrzymywania relacji z klientami wewnętrznymi i zewnętrznymi,

• Rzetelność i samodzielność w działaniu.

Why choose Ingram Micro? We offer:

• Możliwość wzięcia odpowiedzialności i posiadanie realnego wpływu,

• Dynamiczne środowisko pracy,

• Pracę hybrydową (3 dni pracy zdalnej, 2 dni z biura),

• Przyjazną atmosferę pracy i wspaniały zespół,

• Dostęp do TELUS Health, zapewniającego wsparcie w wielu dziedzinach życia,

• Opiekę medyczną w pełni finansowaną przez Pracodawcę,

• Dofinansowanie do karty Multisport,

• Dofinansowanie do urlopu,

• Dofinansowanie do kultury, oświaty i sportu,

• Dofinansowania świąteczne,

Our values: It works when we work together.

Pielęgnujemy kulturę współpracy, przejrzystości i ciągłego doskonalenia.

Członków naszego zespołu zachęcamy do dzielenia się pomysłami, kwestionowania obecnego stanu rzeczy i wspólnej pracy nad kształtowaniem przyszłości dystrybucji technologii.

Ready for the next step?

Chcesz dołączyć do naszego zespołu? Aplikuj już dziś, korzystając z przycisku aplikacji i dowiedz się, czy zostaniesz naszym nowym Specjalistą ds. Maketingu w Ingram Micro!

Shape the Future of Microsoft Cloud Support—at Global Scale

Let’s shape tomorrow—together.
At Ingram Micro, we don’t just adapt to the future of technology—we help build it. As a global leader in IT ecosystem services, we enable partners and customers around the world to grow, transform, and deliver meaningful outcomes through technology. Our scale, reach, and innovation give our people the opportunity to make an impact that truly matters—every day.

How This Team Drives Our Impact

Our Microsoft Cloud Support organization sits at the heart of Ingram Micro’s cloud strategy. This team ensures our partners receive world-class technical support while continuously evolving how we operate, scale, and innovate across Azure and Modern Workplace solutions. By working closely with Microsoft and internal teams across Sales, Engineering, Product, and Go-to-Market, we help shape CSP support models that power global growth.

The Role: Technical Manager, Microsoft Cloud Support

This is a builder-leader role for a hands-on technical manager who will own and evolve the Microsoft Cloud Support Program globally. You will combine deep Azure and M365 expertise with operational excellence, customer-centric thinking, and strategic influence—working directly with Microsoft and across Ingram Micro to scale our cloud support capabilities worldwide.

What You’ll Do

• Own the Microsoft cloud support program across Support, Engineering, Sales, and Go-to-Market
• Lead the strategic partnership with Microsoft, including escalations, roadmap alignment, ticketing integration, audits, and accreditations
• Act as a senior technical escalation point for complex Azure and Modern Workplace issues
• Guide engineers through advanced troubleshooting across Azure, M365, Entra ID, automation, and APIs
• Build, mentor, and develop a high-performing, globally distributed support engineering team
• Drive operational excellence across KPIs including MTTR, CSAT, backlog health, escalations, and SLO/SLA performance
• Implement automation-first and “operations as code” practices in partnership with SRE
• Collaborate cross-functionally to influence CSP offerings, support tiers, and product roadmaps

What You’ll Bring

• 7–10+ years of experience in cloud engineering, Azure/M365 support, or platform operations
• 3–5+ years leading technical teams in complex, fast-paced environments
• Deep expertise in Azure (Compute, Networking, Identity, Storage), M365 (Exchange, Teams, Intune, SharePoint), and Entra ID
• Strong experience with diagnostics and observability tools (Azure Monitor, Log Analytics, KQL), PowerShell, and automation
• Proven ability to lead cross-functional programs and manage strategic vendor relationships
• Executive-level communication skills with the ability to influence without authority
• A hands-on, customer-first mindset with comfort navigating ambiguity and building structure
• Azure certifications preferred (AZ‑104, AZ‑305, AZ‑500)

Why Ingram Micro?

At Ingram Micro, you’ll find more than a role—you’ll find a platform for long-term growth. We invest in our people, celebrate diversity and inclusion, and offer global career pathways powered by learning, innovation, and collaboration. Here, your expertise will shape the future of cloud support at scale, your leadership will develop tomorrow’s talent, and your impact will be felt worldwide.

Let’s shape tomorrow—starting with your next career move.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

#LI-SL1

At Ingram Micro, we help businesses realize the full potential of technology. As a global technology ecosystem and services platform, we connect vendors, partners, and customers in ways that drive innovation, growth, and meaningful impact at scale. Our people are at the center of that mission—bringing curiosity, expertise, and purpose to everything we do.

This role is hybrid, combining flexibility with in‑person collaboration at our Munich office for two days each week.

How this team supports our mission

Our Technical Support organization plays a vital role in protecting customer trust and enabling long‑term success. Working at the intersection of customers, product, engineering, and vendors, the team ensures our platforms and services perform reliably while continuously improving how we deliver value. This is where deep technical expertise meets customer advocacy.

The role

As a Senior Technical Support Engineer, you will act as a trusted technical advisor, providing expert‑level support across software, APIs, integrations, infrastructure, and cloud environments. You’ll work hands‑on with complex issues, partner closely with Engineering and Product teams, and contribute to continuous improvement of our products, services, and support processes.

Key responsibilities:

• Resolve complex inbound technical support requests via phone and email, ensuring timely and high‑quality outcomes.
• Diagnose and troubleshoot issues across SaaS platforms, APIs, integrations, databases, and infrastructure.
• Reproduce issues, perform root‑cause analysis, and collaborate with Engineering on fixes and enhancements.
• Participate in incident response and on‑call rotations for critical, business‑impacting issues.
• Create and maintain technical documentation, runbooks, FAQs, and knowledge‑base content.
• Identify support trends and partner with Product and Engineering on long‑term improvements.
• Act as a subject matter expert for resellers and partners, advocating for customers and driving resolution within defined SLOs.
• Contribute to the evolution of service desk processes and operational excellence initiatives.

What you bring to succeed

• 4–7+ years of experience in technical support, solutions engineering, or a similar customer‑facing technical role.
• Hands‑on experience with SaaS technologies, APIs, databases, scripting (Python/Shell), and cloud platforms (AWS and/or Azure).
• Strong understanding of web technologies and system architecture, including REST, JSON, OAuth, DNS, HTTP/HTTPS, and SSL.
• Practical experience with web servers and databases (Apache, IIS, MySQL, MSSQL, PostgreSQL) and exposure to Linux environments.
• Proven analytical and troubleshooting skills, with the ability to remain calm and communicative in high‑pressure situations.
• Experience working with ticketing and collaboration tools such as Zendesk, Jira, and knowledge bases.
• Strong customer‑first mindset, with the ability to prioritize effectively and manage expectations in a fast‑paced environment.
• Fluent English and German, with excellent written and verbal communication skills.

Why Ingram Micro

At Ingram Micro, we offer more than a role—we offer a pathway for growth. You’ll work in a diverse, inclusive, and globally connected organization that invests in learning, embraces innovation, and values your impact. With exposure to leading technologies, global partners, and meaningful career development opportunities, this is a place where you can build a future while helping shape tomorrow.

Let’s shape tomorrow—together.

#LI-SL1

Jelenleg Retail csapatunkba keressük új kollégánkat

Retail Sales pozícióba!

Kik vagyunk?

Az Ingram Micro Magyarország a világ legnagyobb informatikai és telekommunikációs nagykereskedőjének magyarországi leányvállalata, a magyar IT piac egyik legmeghatározóbb szereplője vagyunk. Közel 20 éve vagyunk jelen a magyar piacon, és jelenleg több mint 100 alkalmazottal rendelkezünk. Az Ingram Micro a világ 45 országában van jelen, több mint 1.700 gyártó termékeit kínáljuk 160 ország 200.000+ viszonteladója részére. Habár amerikai multinacionális vállalat vagyunk, magyar gyökerekkel is rendelkezünk. Szinte az összes nagy gyártóval kapcsolatban vagyunk, hogy néhány példát említsünk: Dell, Lenovo, HPE, Check Point.

Milyen feladatokban számítunk rád?

• Partnerkapcsolat-kezelés: Meglévő kiemelt partnereinkkel (Retail & Etail) való napi szintű, stratégiai kapcsolattartás. Feladatod a hosszú távú, bizalmi partnerségek építése és ápolása.

• Komplex Ajánlatadás: Testreszabott árajánlatok készítése. Szoros együttműködés a gyártói csapatokkal. A rendelési folyamatok teljes körű menedzselése és a logisztikai folyamatok koordinálása.

• Piacelemzés: A piaci trendek és a versenytársak figyelése.

Kit keresünk?

• Erős érdeklődés és naprakész tudás a számítástechnikai eszközök és a mobilkommunikációs elektronikai termékek iránt.

• Legalább 2 év releváns értékesítési tapasztalat (előny, ha disztribúciós környezetben vagy Retail oldalon szerezted).

• Kiváló tárgyalókészség, magabiztos fellépés.

• Aktív angol nyelvtudás, gyártókkal való egyeztetésekhez és a belső rendszerek használatához.

• Felhasználói szintű Excel ismeret és pontosság, az adminisztratív folyamatok kezelésében.

Hogy fog zajlani a kiválasztás?

Kattints a jelentkezés gombra, és – amennyiben a profilod alapján alkalmasnak látunk a pozícióra - 2 héten belül mindenképp felvesszük veled a kapcsolatot! Ezt követően a HR csapatunk keresni fog téged, hogy telefonon egyeztessünk, így az önéletrajzodon túl jobban meg tudjuk ismerni egymást. Ezt követően egy – várhatóan - Teams felületen zajló interjúra számíthatsz, ahol a csapat vezetőjével is lehetőséged lesz beszélni, és több információt kapni a csapatról, pozícióról, valamint mi is jobban megismerhetünk téged. Az ezt követő további lépéseket is mindig egyeztetni fogjuk, igyekszünk kellően informálni.

Mi történik, ha csatlakozol az Ingram Microhoz?

Ha új kollégaként csatlakozol hozzánk, akkor a vezetőd, illetve a HR csapat mindenről tájékoztatni fog, az első napoddal, és a későbbiekkel kapcsolatban. Nem leszel magadra hagyva, hiszen személyre szabott betanítási tervet készítünk részedre, ahol több kolléga is segíteni fog a betanulásod során és az Ingramos kultúrába való beilleszkedésben.

Amennyiben úgy érzed, vedd fel velünk a kapcsolatot a lenti elérhetőségek egyikén, kérdezz nyugodtan, beszélgessünk és reméljük, hogy hamarosan a csapatunkban köszönthetünk!

Munkavégzés helye:

1138 Budapest, Madarász Viktor utca 47-49.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Job Responsibilities:

• Order entry, order processing, contacting resellers for verifications

• Prepare accurate proactive and reactive customer quotations.

• Validate all quote data to ensure correctness before submission.

• Follow up with customers and partners to drive quote conversion into sales.

• Respond to inquiries from partners, customers, and internal teams regarding quotes, pricing, and product details.

• Maintain updated records of quotes, follow-ups, and customer communications.

• Overriding of PO prices and vendor prices

Qualifications:

• College graduate of any course; if High School Diploma, should have at least 2 years functional experience.

• Must have at least 2 years of Quotation and Order Management experience

• Background in supply chain or IT distribution is a huge advantage

• Good English communication skills

• Knowledgeable with MS Excel functions (vlookup, pivot, etc)

• Willing to work on day shift (AU/SG time zone) and 10 days RTO/monthly

#LI-Hybrid

Position Summary:Work as liaison between vendors and organization; provides specialized consultative service and implementing, driving and maintaining vendor programs, marketing, and training; review and negotiate terms of vendor contracts and communicate with vendors regarding day-to-day matters; build and maintain positive relationships with vendors and monitor vendor performance; research invoice and contractual issues and resolve discrepancies. Position may or may not be on sales commission plans.What you bring to the role:Established and productive professional individual contributor. Works independently with general supervision. Problems faced are difficult and may be complex. May influence others within the job area through explanation of facts, policies and practices.Works on moderate to complex projects. Uses company standard policies and procedures to resolve a variety of issues.Exercises judgment within defined procedures and practices to determine appropriate action. Receives moderate level of guidance. Work is reviewed for soundness of judgment and overall accuracy.General proficiency with various tools, systems, and procedures required to accomplish the job. May need to consult with Senior/Specialist staff members on some technical issues. A four year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1 year position specific experience.

Key Responsibilities:

· Lead, mentor, and develop a team of Billing Technical Support Engineers.

· Oversee daily operations of the billing technical support function.

· Manage staffing, scheduling, and on-call rotations.

· Serve as the highest escalation point for complex billing and technical issues.

· Guide engineers through advanced troubleshooting and root cause analysis.

· Review and approve credit/debit adjustments and invoice reconciliations.

· Partner with Engineering and Product teams on long-term solutions.

· Advocate for customers with internal and external teams.

· Own and improve support processes, runbooks, SLAs, and workflows.

· Oversee documentation, FAQs, and knowledge base content.

· Lead major incident response for critical billing or platform outages.

· Drive post-incident reviews and corrective actions.

Required Skills & Experience:

· 6–10+ years in billing technical support.

· 2–4+ years of people leadership experience.

· Expertise with SAP, SaaS billing platforms, APIs, databases, and cloud services.

· Strong understanding of web technologies and system architecture.

· Proven troubleshooting and escalation management skills.

· Experience with ticketing systems and knowledge bases.

· Excellent communication, analytical, and problem-solving skills.

· Experience with web servers, databases, and Linux environments.

· Passion for customer experience and operational excellence.

Preferred Qualifications:

· ITIL certification.

· Azure, AWS, or GCP certifications.

· Scripting experience (Bash, Python, PowerShell, PHP) and SQL.

· Exposure to Docker, Kubernetes, Jira, and Confluence.

What Success Looks Like:

· A high-performing, engaged engineering team.

· Reduced escalations and improved processes.

· Faster resolution times and improved SLA attainment.

· Strong cross-functional relationships.

· Improved customer satisfaction and billing accuracy.

Xvantage is the primary digital interface through which customers and partners interact with the Ingram Micro Xvantage platform. Through Xvantage, customers manage key business workflows for full cycle technology sales and distribution journey.

Responsibilities

• The Senior Manager, Claims & Returns leads a global support strategy for Returns & Claims on Xvantage Platform. You will lead multidisciplinary organizations that include Returns & Claims as primary, Technical Platform Engineering (site leadership). You will ensure operational excellence, consistent customer experience, and strong financial performance across a global distribution platform.
• You will own operational excellence for Returns & Claims (SLA attainment, cycle time, quality, compliance), while steering a transformation agenda that utilizes AI agentic workflows, intelligent routing, automated diagnostics, and self‑service. In partnership with Product, Engineering, Finance, and Operations leaders, you will drive measurable improvements in ticket deflection, MTTR, recovery %, platform reliability, and customer satisfaction.
• Lead end‑to‑end Returns & Claims operations to consistently achieve SLAs for MTTR, reopen rates, recovery %, and vendor/carrier adherence. Reduce cycle time and cost‑to‑serve via continuous improvement, automation, and robust vendor/carrier performance management. Ensure policy adherence, documentation quality, audit readiness, and standardized SOPs across the site. Use telemetry and root‑cause analytics to eliminate chronic defects and rework; convert insights into platform and process improvements.
• Provide matrix leadership to TPE supporting ticketing platforms, integrations/APIs, observability, and stability. Drive issue lifecycle excellence: fast detection, robust RCA, problem management, and backlog burn‑down for platform defects affecting Returns, Claims, and Billing. Prioritize engineering work with onshore Product/Engineering to remove friction and reduce inbound demand.
• Establish KPI frameworks across Returns & Claims; standardize SOPs, controls, and governance. Build self‑serve dashboards for throughput, aging, SLA/OLA, error rates, productivity, and trend analytics. Drive root‑cause and corrective actions, verify effectiveness, and institutionalize improvements.

Qualifications

• 10+ years in operations leadership across distribution, supply chain, platforms, or BPO/shared services.
• Proven leadership of Returns & Claims, reverse logistics, or customer operations at scale.
• Demonstrated success managing cross‑functional, matrixed teams (Operations, Engineering, Finance).
• Working knowledge of ticketing platforms, APIs/integrations, observability, and system health.
• Strong billing/financial operations oversight and understanding of core controls/compliance.
• Data‑driven leader with KPI design, operational reporting, and storytelling skills.
• Excellent communication, stakeholder management, and conflict resolution.
• Skilled at building and scaling offshore teams
• Knowledge ITIL and Customer Service and Service Management tools like Zendesk and Service Now

Preferred

• Experience deploying AI‑enabled support (copilots, conversational AI, intelligent routing, agentic automations).
• KCS, ITIL v4, and Lean/Six Sigma background.
• Experience in platform reliability, incident/problem management, and product‑aligned backlogs.
• Familiarity with BI/analytics tools (e.g., Power BI/Qlik), and modern knowledge systems.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

As a Business Development Manager/Executive, you will be responsible for defining and executing strategic growth initiatives with the accounts assigned to you. This involves identifying new technologies opportunities, cultivating long-term relationships with existing or new clients/partners, and collaborating with internal cross-functional teams to drive revenue and expand our market presence and wallet share.

Key responsibilities:

Market Intelligence

• Monitor competitive landscape, pricing trends, and customer needs to inform strategy.
• Develop and implement strategic business plans with identified key partners to achieve company growth targets.

Stakeholder Engagement and Enablement

• Develop strong relationships with key vendors and customers.
• Deliver training, sales tools, and support to partners for successful go-to-market execution.

Sales and lead generation

• Generate new sales leads and convert them into successful business opportunities.
• Prepare persuasive business proposals, presentations, and sales collateral.
• Track, negotiate and close pipelines conscientiously that meet company guidelines and support revenue growth.
  

Internal collaboration

• Work closely with internal marketing, technical, and product teams to create tailored strategies that address client needs and market demands.
• Provide feedback to internal teams to help improve products and service offerings.

Performance tracking and analysis

• Monitor business development activities and analyse key performance metrics and sales data.
• Report on performance and adjust strategies as necessary to ensure goals are met.

Required skills and qualifications

• Min. Diploma or Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven min. 3 years of experience in business development, sales, or a similar commercial role in IT Technology field
• Excellent communication, negotiation, presentation and interpersonal skills.
• Strong strategic and analytical thinking skills, with the ability to problem solving, research and interpret market dynamics.
• Self-motivated and results-oriented with strong project management and organizational abilities.
• Proficiency with CRM software and other business productivity tools.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong understanding of enterprise IT technologies and project-based selling.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The Sr. IT Vendor Manager is a key member of the Vendor Management Office (VMO) responsible for driving value, performance, and accountability across strategic technology vendors. The role establishes vendor strategy and governance, oversees contracts and commercials, manages vendor performance, escalations, risks & compliance and enables strong cross-functional collaboration.

This role also leads outsourcing lifecycle activities including opportunity identification, solution offerings, business case development, transitions, training programs, adoption strategies, and financial reporting for technology portfolios. The ideal candidate thrives in a fast-paced environment, handles high pressure, and manages heavy workloads

Your role:

Vendor Relationship Management:

• Build and maintain strong, productive relationships with strategic vendors, ensure communication, align goals and objectives and ongoing optimization

• Establish vendor governance model, monitor and evaluate vendor performance and manage escalations, risks, security and compliance.

• Drive forums to foster collaborations with Technology, Sourcing, Legal, Security, TPRM, HR, Finance and VMO teams.

• Manage and monitor SLAs, KPIs and assets, evaluate scorecards, customer satisfaction surveys, oversee RAID logs, and manage dispute resolution.

• Executes MBRs, QBRs. Works closely with Technology Partners to execute BCP/DR and Contingency plans.

• Manage and monitor Assets Lifecycle and cost across Hardware, Software, Services, Data Centers and Cloud

Contract Management:

• Closely works with Strategic Partner Executive to conduct due diligence, capture spending & requirements, performs gap analysis, aligns vendor capabilities with future state vision and recommend solutions.

• Author RFPs and SOWs such as Managed Services, Managed Capacity, Staff Augmentation

• Partners with strategic Sourcing, Legal, GRC and Data Privacy to support negotiations, renewals, and amendments, MSAs, Cyber-security Agreements and Data Privacy Agreements.

• Oversights Delivery and Governance post contract execution

Project & Transition Management:

• Executes Outsourcing activities including vendor evaluation process, business case development, data-driven decision-making justifications and presentations

• Develops Transition Management and Training Programs materials, tools and frameworks.

• Develop, manage and communicate transition plans, training plans, project plans, WBS/schedules

• Effectively lead the execution of transition, teams and training activities.

• Develop change strategies, communication programs to drive adoption and usability.

• Measures adoptions, engagement and performance outcomes post implementation. Develop mitigation strategies AND proactively address challenges.

• Identifies process improvement and optimization opportunities in transition.

• Implement best practices and lessons learned to enhance efficiency and effectiveness of future transitions/projects.

• Oversights Delivery and Governance. Manage and monitor Assets Lifecycle and repository of Hardware, Software, Services, Data Centers and Cloud

Reporting & Financial Management:

• Creates and maintains reporting and financial dashboard.

• Leads forecasting, budgeting, and accrual management for Technology Portfolios.

• Builds, Own and Monitor Spend dashboard providing full coverage, insights and guidance into Total Cost of Ownership (TCO); Capex and Opex.

• Manage annual and multi-year financial planning. Partner with Finance and Accounting to ensure timely reconciliation of spend and alignment with financial reporting.

• Lead financial modeling and scenario analysis to support Strategic Souring and data-driven investment decisions

Team Management:

• Support development of a high‑performing vendor management function.

• Oversee offshore vendor management activities, including communications, SLA tracking, deliverables, data collection, and documentation.

• Maintain structured operating cadences (daily/weekly/monthly/quarterly).

• Standardize governance, segmentation, risk scoring, financial tracking, and spend analytics.

• Deliver training programs to upskill internal and vendor teams.

What you bring to the role:

• Bachelor’s degree in information technology, Business, Supply Chain, or a related field.

• 7+ years of experience in IT vendor management, vendor risk profiling, vendor governance, vendor performance monitoring and escalation management.

• Strong understanding of Technology Platform and IT vendor management principles, procedures and best practices.

• Proven ability to manage multiple Vendors, Transition, Delivery and Governance simultaneously.

• Experienced in Managed Services Delivery Management, Financial Management and Contract Management.

• Vendor Management Certifications preferred such as PMP, ITIL, OCM, CIVM, CVMP, or relevant certification.

#LI-LB2

The typical base pay range for this role across the U.S. is USD $116,000.00 - $197,200.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Position Summary:
Responsible for planning and managing company resources to execute project components from design phase through implementation. Interprets requirements and converts to deliverables. Identifies and communicates project scope and ensures project milestones and objectives are met. Ensures effective communication between technical and non-technical functions. Coordinates project schedules, monitors budgets and assigns tasks. Keeps management informed of key issues and changes which may impact expected business results. This role can be highly cross-functional and operates across multiple disciplines.
What you bring to the role:
Recognized subject matter expert with specialized knowledge in the function. Manages large projects or processes. Limited oversight from manager. Coaches, reviews and delegates work to lower level professionals. Problems faced are difficult and often complex. Influences others regarding policies, practices and procedures.
Provides solutions to a variety of advanced complex technical projects or business issues requiring state of the art technical or industry knowledge. May be the in-house expert on specific technologies or within the job function area. Complete understanding and wide application of advanced technical principles, theories and concepts in a specialized field.
Possess broad knowledge of professional field and other related functions.

Goals are provided to the incumbent in form of desired results. Determines and develops approach to solve functional area related issues.
Possess the strongest of skills acquired through advanced training, study and experience. Four year college degree (or additional relevant experience in a related field). Minimum 8 years functional experience including a minimum of 5 years position specific experience.

Position Summary:
Promotes and sells a portfolio of technical and/or nontechnical products and/or services and solutions directly to current and new end customers; informs customers of new product/service introductions and prices; creates, monitors and revises lead generation plans to ensure a substantive sales opportunity pipeline. This discipline is intended to accommodate 1) jobs whose accountabilities span two or more job disciplines within the job family; 2) jobs that are not covered by a defined discipline within the job family.
What you bring to the role:
Seasoned professional individual contributor. Works independently with limited supervision. May manager projects/processes. Coaches and reviews the work of lower level professionals. Problems faced are difficult and often complex. Influences others regarding policies, practices and procedures.
Provides solutions to a variety of complex technical and business matters. Will champion significant projects, programs and business initiatives using demonstrated creativity and ingenuity. May assist more junior staff members with aspects of their job.
Incumbents provide a leadership role for the work group through knowledge in his/her area of specialization. Generally free to determine work priorities based on general direction from managers.
Specialist in technical or business skills. Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations. Four year college degree (or additional relevant experience in a related field). Minimum 5 years functional experience including a minimum of 3 years specific experience. Ability to make significant contribution to processes and systems.

• Develops business strategies and opportunities with new and/or existing customers to expand existing relationships and developing new relationships
• Build, position and sell new and advanced solutions, programs, services; may conduct market research and feasibility studies to analyze the viability of alternative business development opportunities
• Collect, compile, verify, and analyze financial, competitive, sales, marketing, and other information about potential business partners, new markets, products and services, or other business opportunities.

What you bring to the role:

• 3-5 years of experience in enterprise IT sales/business development/solution sales
• Successful track record of new business sales, with the ability to prove consistent over achievement against targets.
• Drive business growth for IBM Solutions
• Solid understanding of the IT/Distributor industry
• Identify and develop new business opportunities in enterprise accounts
• Work closely with presales and technical teams to design and present solutions
• Strong competency in building value proposition and positioning strong proposals
• Strong interpersonal skills with proven ability to communicate across all levels and effectively adapts to varied situations.
• Be creative with strong problem-solving skills and the ability to adapt and succeed in a fast-paced.
• Good communication skills in English

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Employer: Ingram Micro Inc.

Job Title: ML Ops Engineers

Job Location: Irvine, CA

Job Type: Full Time

Rate of Pay: $101,712-$123,614.40/yr

Job Duties: Responsible for accelerating Ingram’s Artificial Intelligence solutions strategy. Develop new AI solutions, products, and insights to support key global initiatives in a complex multi-tier supply chain. Engage with a cross-functional group of stakeholders focused on advanced logistics, inventory, procurement, and warehouse projects in one of the world’s largest logistics networks. Serve as the Subject Matter Expert (SME) for designing solutions that leverage AI/ML in the advanced logistics arena. Leverage technical experience working with technologies related to artificial intelligence, machine learning and/or deep learning. Drive the evolution of AI activities at Ingram Micro. Build analytics and AI/ML products or solutions. Perform design/implementation/consulting for Machine Learning/AI/Deep Learning solutions. Utilize experience with Learning frameworks, technical architecture, design, deployment and operations for AI platforms, standards, protocols, and devices. Research data to discover hidden patterns. Collaborate effectively across organizational boundaries, build relationships, and import/export talent and ideas to achieve a broader organizational goal. Develop experimental and analytic plans for data modeling processes, use of strong baselines, accurately determine cause and effect relationships. Apply data science techniques to real-world business challenges. Use data visualization tools. Present complex technical concepts to broad audiences in a simplified format.

Employer will accept a Bachelor's degree in Computer Science, Computer Engineering, Statistics, Mathematics or related field and 3 years of experience in the job offered or in a Data Scientist-related occupation.

Telecommuting / working from home may be permissible pursuant to company policy.

CONTACT: Search by title and apply online at https://www.ingrammicro.com/en-us/careers/work-for-us

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

We’ll make you our key account.

Ben jij commercieel ingesteld, krijg je energie van klantcontact en wil je starten in de wereld van IT en technologie? Dan is dit jouw kans. Als Jr. Accountmanager Microsoft Surface & Devices werk je met toonaangevende merken zoals Microsoft, HP, Lenovo, Acer en ASUS. Je ontwikkelt je in een dynamische salesomgeving waarin je veel leert over hardware, software én klantrelaties.

Over Ingram Micro

Ingram Micro is één van ’s werelds grootste technologiedistributeurs en actief in 57 landen. Met een omzet van meer dan $52 miljard verbinden we technologieproducenten, cloudproviders en zakelijke IT-partners — en raken we 90% van alle technologie die dagelijks wordt gebruikt. Onze kracht? Een breed portfolio, een enorme marktdekking en een cultuur gericht op groei, samenwerking en ondernemerschap.

Jouw rol

In deze veelzijdige functie ben je verantwoordelijk voor zowel het uitbouwen van bestaande klantrelaties als het genereren van new business. Je werkt nauw samen met interne teams en vendoren en speelt een actieve rol in het realiseren van commerciële doelstellingen.

Je verdeelt je focus ongeveer als volgt:

Microsoft Surface (±50%)

• Adviseren van klanten over Surface-producten en lopende acties
• Opstellen en opvolgen van offertes
• Signaleren en benutten van commerciële kansen
• Ondersteunen van accountmanagers en onderhouden van klantcontact
• Samenwerken met Microsoft en interne teams aan campagnes

Windows Device Sales (±50%)

• Actief benaderen van nieuwe klanten (new business)
• Uitbreiden en verdiepen van bestaande klantrelaties
• Ontwikkelen van plannen om device sales te laten groeien
• Samenwerken met vendoren zoals HP, Dell, Lenovo, Acer en ASUS
• Voeren van verkoopgesprekken en beheren van je eigen salespipeline

Wat ga je doen?

• Opvolgen van leads en actief telefonisch contact met klanten
• Inzetten van social media voor klantbenadering
• Werken met AI-tools om saleskansen te identificeren
• Bijhouden van rapportages en administratie
• Overleggen met interne teams en externe partners

Waarom deze functie?

• Je werkt met grote internationale techmerken
• Je bevindt je midden in de wereld van AI en moderne devices
• Je ontwikkelt snel commerciële vaardigheden
• Je krijgt ruimte om door te groeien naar bijvoorbeeld Accountmanager of Business Manager

Wie ben jij?

Je hoeft geen IT-expert te zijn — motivatie en commerciële drive zijn belangrijker.

• Je bent communicatief sterk en klantgericht
• Je vindt het leuk om te bellen en relaties op te bouwen
• Je bent leergierig en pakt snel nieuwe dingen op
• Je werkt zelfstandig en ziet commerciële kansen
• Je beheerst Nederlands en Engels goed

Pré:

• Affiniteit met IT of technologie
• Ervaring in een commerciële of klantgerichte rol

Wat bieden wij jou?

• Marktconform salaris met bonus- of commissieregeling (75% vast / 25% commissie)
• Reiskostenvergoeding (0,23 ct. p/km of OV volledig vergoed)
• Laptop en mogelijkheid tot thuiswerken (3 dagen thuis; 2 dagen kantoor)
• Thuiswerkvergoeding
• 26 vakantiedagen
• Trainingen, coaching en toegang tot online learning platforms
• Doorgroeimogelijkheden binnen de organisatie

Interesse?

Klaar om jouw carrière in IT te starten? Solliciteer direct en wie weet word jij onze nieuwe Jr. Accountmanager Microsoft Surface & Devices in Utrecht.

• Handle the daily business operation and achieve sales target;
• Work as liaison between vendors and organization
• Provides specialized consultative service and implementing, driving and maintaining vendor programs, marketing, and training
• Review and negotiate terms of vendor contracts and communicate with vendors regarding day-to-day matters
• Build and maintain positive relationships with vendors and monitor vendor performance
• Forecast and analyze market and product trend;
• Research invoice and contractual issues and resolve discrepancies. Position may or may not be on sales commission plans.

What you bring to the role:

• Degree holder or equivalent level in any disciplines, preferably in IT or related disciplines
• Minimum of 3 years or above experience in product management, preferably in IT distributor environment
• Knowledge on B2B channel sales experience would be an advantage
• Knowledge in Lenovo/NVIDIA/NETAPP products would be a plus
• Strong communication and presentation skill
• Good creativity and analytic skill on product management
• Able to work under pressure and independently
• Able to communicate in English

Position Summary:
Promotes and sells a portfolio of technical and/or nontechnical products and/or services and solutions directly to current and new end customers; informs customers of new product/service introductions and prices; creates, monitors and revises lead generation plans to ensure a substantive sales opportunity pipeline. This discipline is intended to accommodate 1) jobs whose accountabilities span two or more job disciplines within the job family; 2) jobs that are not covered by a defined discipline within the job family.
What you bring to the role:
Seasoned professional individual contributor. Works independently with limited supervision. May manager projects/processes. Coaches and reviews the work of lower level professionals. Problems faced are difficult and often complex. Influences others regarding policies, practices and procedures.
Provides solutions to a variety of complex technical and business matters. Will champion significant projects, programs and business initiatives using demonstrated creativity and ingenuity. May assist more junior staff members with aspects of their job.
Incumbents provide a leadership role for the work group through knowledge in his/her area of specialization. Generally free to determine work priorities based on general direction from managers.
Specialist in technical or business skills. Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations. Four year college degree (or additional relevant experience in a related field). Minimum 5 years functional experience including a minimum of 3 years specific experience. Ability to make significant contribution to processes and systems.

Position Summary: Typical pre-sales activities include gaining understanding of customer's business and analysis of customer's system and product needs. Provides primarily pre-sales technical support for the development and implementation of complex products/applications/solutions

What you bring to the role: Entry-level professional individual contributor on a project or work team. Work is closely supervised. Problems faced are not typically difficult or complex. Explains facts, policies and practices related to job area.Works on projects of limited scope and complexity. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Uses company standard policies and procedures to resolve issues in which answers can be readily obtained. Work is reviewed regularly by supervisor or more senior peers.Requires broad theoretical knowledge typically acquired from advanced education. Typically requires a four year college degree or equivalent experience and 0-2 years functional experience.*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Remote with occasional visits to the Milton Keynes head office

We have an exciting opportunity for an AWS Services Business Development Manager to join our growing AWS Services team. Working closely with local (in‑country) AWS sales, pre‑sales and technical teams, as well as the wider Regional Service Centre, this role plays a key part in expanding AWS Professional Services and Managed Services across vendor, partner and end‑customer routes to market.

The role focuses on identifying new AWS services opportunities, building meaningful partner relationships, and supporting AWS adoption through commercially sound, partner‑led go‑to‑market and funding approaches.

Key Responsibilities:
• Lead and support the growth of AWS Professional and Managed Services across vendor, partner and end‑customer routes to market
• Build and nurture senior‑level relationships with AWS, partners and internal stakeholders to help shape longer‑term services strategy
• Identify, develop and progress complex services opportunities, with an emphasis on new business and partner‑led engagement
• Promote and effectively use AWS funding programmes, including MAP, OLA and WAFR, to support partner adoption and momentum
• Collaborate with Cloud, Sales and Services teams to design customer‑focused, outcome‑driven solutions
• Take ownership of the services pipeline, maintaining accurate forecasting and contributing to sustainable revenue growth
• Act as a trusted partner to customers and partners, supporting them through cloud transformation journeys and funding‑backed initiatives

Skills and Experience We’re Looking For:
• Experience selling Professional and/or Managed Services within a cloud or services‑focused environment
• A good working knowledge of AWS services and partner‑led go‑to‑market models
• Familiarity with AWS funding programmes (such as MAP, OLA and WAFR) and how they support services growth
• Experience developing new business opportunities with partners and end customers
• The ability to understand customer challenges and align AWS services to deliver meaningful business outcomes
• A collaborative approach, working effectively with AWS, partners and internal sales, pre‑sales and technical teams
• Clear and confident communication skills, with the ability to explain AWS services, funding and commercial concepts to a range of stakeholders

You don’t need to meet every requirement to apply. We value diverse backgrounds and experiences, and many of our most successful associates have taken non‑traditional career paths. If you feel this role aligns with your skills and interests, we’d love to hear from you.

About us:

Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realise the promise of technology™.

Enabling our partners and vendors to operate more efficiently and successfully in the markets they serve, we are proud to be associated with names such as Microsoft, Apple, Cisco, Hewlett–Packard and Lenovo.

With our vast global infrastructure and focus on cloud, mobility, supply chain and technology solutions, Ingram Micro enables business partners to operate more efficiently and successfully in the markets they serve. No other company delivers as broad and deep a spectrum of technology and supply chain services to businesses around the world. But none of this is achievable without great customer focussed people. We look forward to your application!

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are dedicated to fostering an inclusive and accessible environment where all associates are valued, respected and supported. As such, we will accommodate disabilities during the selection process and will work with you to meet your requirements.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Ingram Micro is seeking a Video Producer Intern to join us in June for our 10-week PAID Summer Internship Program! We are looking for college and university students who are ready to expand their skills and apply them to meaningful work with a global organization.

Location:

This position is based in our Irvine, CA office with the opportunity for a hybrid schedule that includes required in-office days.

Program details:

We have internships available across our various departments and locations throughout the U.S. Unless otherwise noted, all internships are on a hybrid format at the designated office listed in the job description, and are 40 hours per week, Monday through Friday. Our program includes cohort activities such as learning & development trainings, executive speaker sessions, and other networking opportunities.

Important dates:

• March: Applications Open (some postings may close early due to applicant volume)
• March – April: Recruiters and hiring managers will review applications and reach out to candidates on a rolling basis. Timing of outreach for each internship position may vary, and some may start interviews sooner than others, but candidates may expect to hear by end of April if they are selected for an interview.
• June 1st – August 7th: First cohort start & end date
• June 15th – August 21st: Second cohort start & end date

Your role:

• Support the video production team in creating high-quality marketing and branded video content
• Assist with camera operation during on-site and studio shoots
• Help set up and execute lighting designs for various production environments
• Support audio recording to ensure clear, professional sound quality
• Contribute to video editing and post-production workflows
• Assist in multi-camera studio productions and live or recorded sessions

What you bring to the role:

• Actively enrolled in an accredited college/university program, or recently graduated (within the last semester or quarter) from an accredited college/university program. Juniors or seniors are preferred.
• Basic knowledge of camera operation and video production techniques
• Understanding of lighting principles and audio setup
• Familiarity with video editing workflows and post-production processes
• Experience with editing software such as Adobe Premiere Pro and Final Cut Pro
• Strong attention to detail and creative problem-solving skills
• Ability to work collaboratively in a fast-paced production environment

This posting will remain live for at least 3 days. After that, the posting may be removed at any time. We recommend submitting your application as soon as possible.

The typical base pay range for this role across the U.S. is USD $48,200.00 - $77,100.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Primary Focus

The Technical Enablement Architect is recognized as a low-maintenance, highly self-sufficient associate, who requires little to no direction to create and sustain success. Acts as a force multiplier, proactively coaching and positively influencing clients, peers, and cross-functional associates alike by sharing best-practices, offering salient advice/guidance, and consistently providing positive encouragement. Strengthens the organization’s deliverables by playing a significant role in the onboarding and development of the team. Works with management to set team goals consistent with BU objectives. Demonstrates clear value to Ingram Micro’s internal and strategic initiatives with substantiated results. Play a more significant role and is influential in strategic company initiatives. Communicates comfortably at the executive level.

Key Responsibilities

• Consistently exhibits and upholds high-performer key characteristics, including but limited to being: Responsive/accountable; proactively communicative & collaborative; creatively resourceful; results focused; and outcome-oriented.

• Continually evaluate their & the team's activities to weight level-of-effort (LOA) vs. the ROI to be achieved and is well-versed in articulating a cost-benefit analysis of their engagements and initiatives.

• Hold a high sales, business, and financial acumen - in addition to holding the prerequisite technical acumen of the levels below this role.

• Achieve and maintain Dell TA Certifications

What experience, knowledge & skills does a Technical Enablement Architect need?

KNOWLEDGE AND SKILLS:

• 5 years’ experience to include technical channel development, reseller education and enablement In Mid-range & Enterprise technology solutions for data center, communications, networking, security, or Point-of-Sale.

• Effective Technical Enablement Architects in this role typically need to hold advanced badges and certifications in "advanced solutions" technology categories. As well as exhibiting high levels of executive presence, business acumen, sales acumen, and technical acumen.

REQUIREMENTS:

• Possess the strongest of skills acquired through advanced training, study, and experience.

• Four-year college degree (or additional relevant experience in a related field). Minimum 8 years’ functional experience including a minimum of 5 years position specific experience.

• Dell TA Certified.

PREFERRED:

• Bachelor's degree and minimum of 12 years directly related experience OR high school grad (or equivalent) with a minimum of 14 years directly related experience OR 8 years Ingram experience in a technical capacity and relevant professional level industry certifications.

LI-BF1

The typical base pay range for this role across the U.S. is USD $121,300.00 - $206,200.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

This role will act as a bridge between Vendor Marketing teams, Platform Marketing teams, and Global Digital Campaign Centers of Excellence, ensuring that digital marketing programs are executed effectively to drive partner engagement, campaign performance, and measurable business impact.

This role will be responsible to lead for developing and executing digital marketing campaigns for India, enabling demand generation initiatives, and supporting the adoption and engagement of Ingram Micro’s digital platforms including Xvantage.

Key Responsibilities

Digital Campaign Strategy & Execution

• Lead the planning and execution of digital marketing campaigns across multiple channels including LinkedIn, Google, Meta, programmatic, email, and web platforms

• Develop India-specific digital marketing campaigns to support vendor initiatives, product launches, and GTM programs

• Partner with Vendor Marketing teams to translate vendor priorities into high-performing digital demand generation programs

Ingram Micro-Led Marketing Programs & Marketing-as-a-Service

• Drive Ingram-led marketing initiatives and proprietary marketing programs (IPs) designed to support vendor and partner ecosystem growth across key segments such as Enterprise and SMB partner ecosystems.

• Develop and scale structured marketing programs such as Enterprise Partner Marketing initiatives and SMB-focused partner engagement campaigns.

• Enable vendor participation in Ingram Micro-led demand generation programs, helping vendors reach targeted partner and customer segments through the Ingram ecosystem.

• Support the development of Marketing-as-a-Service capabilities, where Ingram provides scalable digital marketing platforms, campaign frameworks, and execution support for vendors and partners.

• Collaborate with Vendor Marketing and Platform Marketing teams to build repeatable, data-driven marketing programs that drive engagement, pipeline, and business outcomes through the channel.

Bridge Between Vendor Marketing & Platform Marketing

• Act as a central digital marketing interface between Vendor Marketing and Platform Marketing teams

• Enable coordinated execution of campaigns that support demand generation while also driving platform adoption and engagement

• Support marketing initiatives that improve partner journeys, engagement, and conversion across Ingram Micro’s digital ecosystem

Global Campaign Alignment

• Work closely with Global Digital Campaign teams and Centers of Excellence to adopt best-in-class digital marketing frameworks

• Localize and execute global digital campaigns for the India market

• Ensure alignment with global campaign standards, tools, and measurement frameworks

Content & Digital Engagement

• Manage the digital content strategy and editorial calendar across website, campaigns, and social channels

• Work with internal stakeholders and external agencies to produce high-quality digital content including articles, campaign assets, videos, landing pages, and thought leadership pieces

• Ensure all digital content supports B2B buyer journeys and partner engagement strategies

Website & Digital Experience

• Manage and continuously improve Ingram Micro India’s website and digital campaign landing pages

• Ensure seamless campaign-to-platform digital journeys that drive engagement and conversion

• Implement SEO and digital optimization practices to increase organic traffic and digital visibility

Digital Performance & Analytics

• Track, measure, and optimize digital marketing performance using analytics tools and campaign data

• Provide insights and recommendations to improve campaign ROI, engagement, and conversion

• Build data-driven reporting frameworks for marketing leadership and vendor stakeholders

What are we looking out for in a candidate?

• 10–15 years of experience in digital marketing, demand generation, or digital campaign management

• Strong experience in B2B digital marketing, preferably in technology or IT ecosystem

• Hands-on expertise across paid media, content marketing, website management, marketing automation, and digital analytics

• Experience managing campaigns across LinkedIn, Google Ads, Meta platforms, and marketing automation tools such as Adobe Marketing Suite, Marketo, Marketing Cloud, GenAI tools etc.

• Familiarity with web analytics, SEO/GEO practices, and conversion optimization

• Strong project management skills with ability to manage multiple campaigns and stakeholders simultaneously

• Excellent collaboration skills to work with global teams, vendor marketing teams, and internal stakeholders

What Success Looks Like

• High-performing digital campaigns supporting vendor and partner programs

• Increased partner engagement and platform usage through digital initiatives

• Strong alignment between vendor marketing, platform marketing, and digital execution

• Measurable improvement in campaign performance, engagement, and marketing impact

Key Responsibilities:

• Lead Business Strategy & Vendor Plans: Take ownership of the business strategy with vendors. Develop comprehensive business plans in collaboration with these vendors to ensure mutual alignment on objectives, go-to-market strategies, and performance targets. Oversee the effective execution of these plans to drive business growth and success.

• Achieve Financial & Operational Targets: Own the responsibility for meeting and exceeding financial targets related to the business. Work to optimize profitability through strategic vendor negotiations, cost management, and leveraging market opportunities.

• Vendor Relationship Management: Lead efforts to build and maintain strong, productive relationships with key vendors. Act as the primary point of contact, ensuring that both vendor and internal teams are aligned on performance expectations, timelines, and deliverables.

• Team Leadership: Manage and develop a team of professionals. Provide mentorship, set clear goals, and ensure high performance across the team. Lead by example, fostering a culture of collaboration and continuous improvement.

• Operational Efficiency: Optimize internal processes to ensure operational efficiency across the division. Work to streamline procurement, delivery, and vendor management processes, driving cost-effective solutions without sacrificing quality.

• Cross-Functional Collaboration: Work closely with internal teams including sales, marketing, and logistics, to ensure alignment and successful execution of vendor-related strategies. Drive collaboration for product launches, promotions, and other initiatives that contribute to business growth.

• Market Intelligence & Opportunity Identification: Stay informed of trends in the business, identify emerging opportunities for new business and partnerships, staying ahead of competitors in the marketplace.

Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related field.

• Minimum of 3 years of experience managing people.

• Proven track record of leading a business or division focused on consumer products in the IT company.

• Strong business planning and strategic thinking skills, with the ability to develop and execute comprehensive plans to drive growth.

• Demonstrated ability to achieve financial and operational targets, with experience in driving profitability through vendor management and market strategy.

• Strong communication skills, with a good command of English, both written and verbal. Ability to communicate effectively with senior leadership, vendors, and cross-functional teams.

• Strong operational efficiency skills, with a track record of streamlining processes and driving cost-saving initiatives.

• Excellent analytical skills, with the ability to assess data, market trends, and vendor performance to inform decision-making.

• Develops business strategies and opportunities with new and/or existing customers to expand existing relationships and developing new relationships
• Build, position and sell new and advanced solutions, programs, services; may conduct market research and feasibility studies to analyze the viability of alternative business development opportunities
• Collect, compile, verify, and analyze financial, competitive, sales, marketing, and other information about potential business partners, new markets, products and services, or other business opportunities.

Requirement:

• 3-5 years of experience in enterprise IT sales/business development/solution sales

• Successful track record of new business sales, with the ability to prove consistent over achievement against targets.

• Drive business growth for UiPath (RPA) and Confluent (Data Streaming) solutions

• Solid understanding of the IT/Distributor industry

• Identify and develop new business opportunities in enterprise accounts

• Work closely with presales and technical teams to design and present solutions

• Strong competency in building value proposition and positioning strong proposals

• Strong interpersonal skills with proven ability to communicate across all levels and effectively adapts to varied situations.

• Be creative with strong problem-solving skills and the ability to adapt and succeed in a fast-paced.

• Good communication skills in English

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Position Summary:
Promotes and sells a portfolio of technical and/or nontechnical products and/or services and solutions directly to current and new end customers; informs customers of new product/service introductions and prices; creates, monitors and revises lead generation plans to ensure a substantive sales opportunity pipeline. This discipline is intended to accommodate 1) jobs whose accountabilities span two or more job disciplines within the job family; 2) jobs that are not covered by a defined discipline within the job family.
What you bring to the role:
Entry-level professional individual contributor on a project or work team. Work is closely supervised. Problems faced are not typically difficult or complex. Explains facts, policies and practices related to job area.
Works on projects of limited scope and complexity. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
Uses company standard policies and procedures to resolve issues in which answers can be readily obtained. Work is reviewed regularly by supervisor or more senior peers.

Requires broad theoretical knowledge typically acquired from advanced education. Typically requires a four year college degree or equivalent experience and 0-2 years functional experience.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Responsible for the overall creative design aspects of company materials.
• Support specific ad campaigns to ensure that banners and links are optimized and that responses to ad campaigns are monitored.
• Creates artwork, marketing materials and packaging to positively portray company products.
• Ensures design images meet corporate guidelines and marketing brand strategies.
• Monitors and assesses effectiveness of design projects.
• Creates, edits and revises written text, essays, editorials and reviews for marketing publications.
• Also manages written material to format properly with the web design.
• Ensures written and graphic content are compatible, functional and effective.
• Responsible for integrating the work of graphic artists and editors as well as overall project management of creative services projects.
• Incumbents design the look and feel of web pages that are visually pleasing, load quickly, and meet established design standards.
• Develop graphical images and effects to achieve design goals.
• Designers must understand the obstacles encountered by different browser platforms to create a universal web product.
• Responsible for the conceptualization, design, development and implementation of graphical user interfaces, underlying architecture and tool development.
• Designs, prototypes and tests Internet access products.
• Makes usability assessments for existing and future features.
• Designs solutions for known usability breakdowns.
• Creates user-interface prototypes.
• Explores new user-interface paradigms for online commerce.
• Utilizes web site traffic monitoring/auditing tools to determine user/customer traffic flow through various aspects of the company's website.
• Interprets and provides reports to company management as to user trends and tendencies when visiting the website.
• Responsible for planning and developing a wide range of information products, web-based help systems and specifications.

What you bring to the role:

• Recognized skilled specialist in job area.
• May be responsible for leading daily operations.
• May train, delegate and review the work of lower level employees.
• Problems typically are not routine and require analysis, judgment and initiative.
• Makes minor adjustments and enhancements to working methods to improve effectiveness of area.
• Provides administrative or technical support at a specialist level.
• Incumbents are highly proficient in a broad range of activities related to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.
• Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues.
• Makes recommendations for new procedures.
• Incumbents independently perform a wide range of complex duties under general guidance from supervisors.
• Known in the department/group as the “knowledge base” of information.
• Acts independently to determine methods and procedures on new assignments. Often acts as a facilitator and team leader.

Qualifications:

• Two-year college degree or equivalent experience and minimum five years’ functional experience.
• OR HS diploma or equivalent and a minimum 2 years of functional and position specific experience.

#LI-Hybrid

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Employer: Ingram Micro Inc.

Job Title: Principals, Process/Systems Engineering

Job Location: Irvine, CA

Job Type: Full Time

Rate of Pay: $116,000 to $197,200/yr

Job Duties: Lead process design, SCE application knowledge, development integration, testing and deployment, focusing on architecting a solution using Business Process Re-engineering techniques and methods to achieve a defined business outcome. Work on the complete life cycle from business needs definition, through process design, build or system configuration, testing, training, end user and technical documentation and delivery for process enactment and final diagnosis. Play a significant role in re-engineering global Supply Chain processes and solutions which are global in nature, integrated with other process areas, scalable, flexible are customer focused and follows industry best practices. Process improvements may range from reduced keystrokes, reduced handoffs, centralized data, reduced delays, freeing resources faster, or combing similar activities.

Employer will accept a Bachelor’s degree in Computer Engineering or related field and 8 years of experience in the job offered or in an operations research analyst-related position.

Telecommuting / working from home may be permissible pursuant to company policy.

CONTACT: Search by title and apply online at https://www.ingrammicro.com/en-us/careers/work-for-us

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Responsabilidades

• Definir visão clara do produto e estratégia de desenvolvimento.

• Identificar oportunidades de mercado e necessidades de clientes/parceiros.

• Estabelecer especificações de produtos e recursos para projetos específicos.

• Gerenciar ciclo de vida do produto: estoque, modelo de compra, estratégia de aquisição e importação.

• Colaborar com marketing em campanhas e mensagens de produto.

• Integrar equipe de vendas ao ciclo de desenvolvimento e expansão de mercado.

• Monitorar desempenho do produto e ajustar estratégias corporativas.

• Desenvolver e manter relacionamento sólido com clientes estratégicos.

• Atuar como referência técnica (quando necessário) na linha de produto.

• Falar em público e representar a marca com ética e confiança.

Perfil desejado

• Formação superior completa em Administração ou áreas afins.

• Experiência como especialista em soluções de Rede (Networking).

• Inglês e espanhol intermediário.

• Visão de negócios, foco no cliente, qualidade nas decisões, comunicação eficiente e orientação para resultados

Ingram Micro has earned Great Place to Work Certification™ for 2025-2026 in Canada! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This position is a hybrid role based in our Mississauga, ON office or Montreal, QC office with the opportunity to work 2 days remotely per week.

Role: At Ingram Micro Canada, our Dell Technologies Business Unit is scaling rapidly, and we’re seeking a customer-facing, revenue-driven Storage Solutions Architect to lead a storage-first growth motion across the Canadian market. This role focuses on driving net-new business, unlocking AI‑ready infrastructure opportunities, and accelerating partner growth by leading with Dell Technologies solutions. The successful candidate will provide pre-sales consultation, training, and education to strengthen partners’ infrastructure practices, while deepening vendor and partner relationships through trusted collaboration and business planning. By understanding partner sales organizations and engaging key internal and external stakeholders, this role drives aligned execution and mutual success.

Responsibilities:

• Serve as a technical expert for Dell Technologies Infrastructure Solutions Portfolio with a focus on Storage Offerings.
• Position Dell Storage (PowerStore, PowerScale, APEX) as the entry point to larger deals.
• Drive cross-sell across ISG + CSG (compute, client, and services attach).
• Build and scale a Storage Incubator program with high-potential partners.
• Proactively deliver demonstrations, trainings, and enablement focused on modern business needs, desired outcomes, market opportunities, emerging technologies, and high‑margin professional services solutions.
• Lead AI/Storage lab engagements (PoCs, demos, workshops) to accelerate deals.
• Deliver product demonstrations, webinars, and knowledge transfer sessions to partners and internal stakeholders.
• Act as a technical liaison between Ingram Micro, Dell Technologies, and channel partners.
• Provide pre-sales consultation, solution design, and partner enablement for Dell Technologies Storage offerings.
• Assist in identifying partner opportunities, creating scalable solutions, and supporting business growth initiatives.
• Work cross-functionally with sales, marketing, and solution architects to promote Dell Technologies Storage offerings.
• Willingness to travel within Canada up to 25% annually.

What you bring to the role:

• Bachelor’s degree in Computer Science, Information Technology, Engineering or a related field.
• Minimum 8-10+ years of experience in pre‑sales, Infrastructure Solutions Engineering, solution architecture, or technical sales, preferably with Dell Technologies solutions, or in a channel, distribution, or vendor environment.
• Must have experience managing and supporting a storage solutions portfolio.
• Hands-on experience with Dell Technologies Storage offerings portfolio (PowerStore, PowerMax, PowerProtect, ObjectScale, Dell Private Cloud, etc.) is a strong asset.
• Dell Technologies certifications strongly preferred, including Midrange Storage Solution Design, PowerScale Design, Data Protection Design, and AI Server and Infrastructure Foundations.
• Demonstrates a hunter mindset with a proven track record of converting pipeline into revenue.
• Solid understanding of AI workloads, hybrid cloud architectures, and modern data platforms.
• Experience operating within channel‑driven and partner‑led sales environments.
• Bilingual in English and French is an asset.
• *This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

The typical base pay range for this role across Canada is $120,000 - $140,000 per year. The ranges above reflect the potential annual starting base pay across all of Canada for all roles. Individual base pay within each range depends on various factors, including work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. This is for a new role and will not use AI for screening applicants.

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on a position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!

Equal Opportunity Statement

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to AODAFeedback@ingrammicro.com. This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micro’s Commitment to ESG (Environment, Social & Governance)

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here – Ingram Micro ESG.

Ingram Micro est une entreprise technologique de premier plan pour l’écosystème mondial des technologies de l’information. Grâce à notre capacité à joindre près de 90% de la population mondiale, nous jouons un rôle essentiel dans le canal de vente informatique mondial, en apportant des produits et des services des fabricants de technologies et des fournisseurs de services infonuagiques aux experts en technologies interentreprises. Notre portée commerciale, notre portefeuille diversifié de solutions et de services et notre plateforme numérique Ingram Micro Xvantageᴹᶜ nous distinguent. Apprenez-en davantage à www.ingrammicro.com

Ingram Micro a obtenu la certification Great Place to Work Certificationᴹᶜ pour 2025-2026 au Canada! Cette prestigieuse reconnaissance reflète notre engagement envers nos employés et notre culture.

Viens joindre notre équipe où tu feras en sorte que la technologie se concrétise de façon surprenante. Façonnons l’avenir – ce sera un parcours amusant!

Ce poste est un rôle hybride basé à notre bureau de Mississauga, ON ou à Montréal, QC, avec la possibilité de travailler à distance 2 jours par semaine.

Rôle: Chez Ingram Micro Canada, notre unité commerciale Dell Technologies connaît une croissance rapide, et nous recherchons un architecte de solutions de stockage axé sur les revenus et le service à la clientèle pour diriger une initiative de croissance axée sur le stockage sur le marché canadien. Ce rôle est axé sur la stimulation de nouvelles affaires, le déverrouillage des opportunités d’infrastructure prêtes pour l’IA et l’accélération de la croissance des partenaires en misant sur les solutions de Dell Technologies. Le candidat retenu assurera le service de consultation, de formation et d’éducation avant-vente afin de renforcer les pratiques d’infrastructure des partenaires, tout en approfondissant les relations avec les fournisseurs et les partenaires grâce à une collaboration de confiance et à la planification d’affaires. En comprenant les organisations de vente des partenaires et en mobilisant les principales parties prenantes internes et externes, ce rôle favorise une exécution harmonisée et un succès mutuel.

Responsabilités:

• Agir à titre d’expert technique pour le portefeuille de solutions d’infrastructure de Dell Technologies, en mettant l’accent sur les offres de stockage.
• Positionner Dell Storage (PowerStore, PowerScale, APEX) comme point d’entrée pour des transactions plus importantes.
• Accroître la vente croisée entre ISG et CSG (ajout d’ordinateurs, de clients et de services).
• Établir et développer un programme d’incubateur de stockage avec des partenaires à fort potentiel.
• Offrir de manière proactive des démonstrations, des formations et des services d’habilitation axés sur les besoins commerciaux modernes, les résultats souhaités, les occasions de marché, les technologies émergentes et les solutions de services professionnels à marge élevée.
• Diriger les engagements du laboratoire IA/stockage (PoC, démos, ateliers) pour accélérer les transactions.
• Donner des démonstrations de produits, des webinaires et des séances de transfert de connaissances aux partenaires et aux intervenants internes.
• Agir à titre d’agent de liaison technique entre Ingram Micro, Dell Technologies et les partenaires de distribution.
• Fournir des services de consultation avant-vente, de conception de solutions et d’habilitation des partenaires pour les offres de stockage de Dell Technologies.
• Aider à cerner les occasions de partenariat, à créer des solutions évolutives et à soutenir les initiatives de croissance de l’entreprise.
• Travailler en collaboration avec les équipes de vente, de marketing et les architectes de solutions pour promouvoir les offres de stockage de Dell Technologies.
• Disponibilité à voyager au Canada jusqu’à 25% par année.

Ce que vous apportez au rôle:

• Baccalauréat en informatique, en technologie de l’information, en ingénierie ou dans un domaine connexe.
• Minimum de 8-10 ans d’expérience en prévente, en ingénierie de solutions d’infrastructure, en architecture de solutions ou en vente technique, de préférence avec les solutions Dell Technologies, ou dans un environnement de canal, de distribution ou de fournisseur.
• Doit posséder de l’expérience en gestion et en soutien d’un portefeuille de solutions de stockage.
• Expérience pratique avec le portefeuille d’offres de stockage de Dell Technologies (PowerStore, PowerMax, PowerProtect, ObjectScale, Dell Private Cloud, etc.) est un atout important.
• Certifications Dell Technologies fortement privilégiées, y compris la conception de solutions de stockage de milieu de gamme, la conception PowerScale, la conception de protection des données et les fondations de serveurs et d’infrastructures d’IA.
• Démontre un esprit de chasseur avec une expérience avérée dans la conversion du pipeline en revenus.
• Solide compréhension des charges de travail de l’IA, des architectures de nuage hybride et des plateformes de données modernes.
• Expérience de travail dans des environnements de vente axés sur les canaux et dirigés par des partenaires.
• Le bilinguisme anglais-français est un atout.
• *Ceci n’est pas une liste exhaustive des tâches. Il s’agit d’une représentation des tâches que vous effectuerez, et il se peut que vous n’accomplissiez pas toutes ces fonctions.

La fourchette de salaire de base typique pour ce rôle au Canada est de 120 000 $ à 140 000 $ par année. Les fourchettes ci-dessus reflètent le salaire de base annuel de départ potentiel pour tous les postes, partout au Canada. Le salaire de base individuel à l’intérieur de chaque fourchette dépend de divers facteurs, notamment le lieu de travail, la complexité et les responsabilités du poste, les tâches et les exigences du poste, ainsi que l’expérience et les compétences pertinentes. Il s’agit d’un nouveau rôle et l’IA ne sera pas utilisée pour la sélection des candidats.

Chez Ingram Micro, certains postes sont admissibles à des récompenses supplémentaires, y compris des augmentations au mérite, des primes annuelles ou des primes de vente. Ces primes sont attribuées en fonction du niveau du poste et du rendement individuel. Les employés canadiens ont accès à des avantages flexibles en matière de soins de santé, de soins dentaires, de vision, à des avantages sociaux et des avantages diversifiés, à une assurance en cas de maladies graves, à une assurance invalidité, à du soutien en matière de santé mentale, à des congés payés, à une cotisation équivalente au REER et bien plus encore!

Déclaration d’égalité des chances

En tant qu’organisation diversifiée et inclusive, nous encourageons la réalisation individuelle et reconnaissons la force d’une main-d’œuvre diversifiée. Ingram Micro Canada est fier d’être un employeur qui souscrit au principe de l’égalité d’accès à l’emploi. Nous considérons tous les candidats qualifiés sans égard à la race, la couleur, la religion, le sexe, l’origine nationale, l’âge, le handicap, l’état de vétéran, l’état matrimonial, la grossesse, l’expression ou l’identité sexuelle, l’orientation sexuelle, la citoyenneté ou toute autre catégorie légalement protégée. Des mesures d’adaptation sont offertes aux candidats à l’emploi sur demande. Veuillez communiquer avec nous en envoyant un courriel à AODAFeedback@ingrammicro.com. Cette boîte de courriel est conçue pour faciliter les mesures d’adaptation tout au long du processus d’embauche. Les courriels envoyés pour des demandes non liées à l’hébergement, comme le suivi d’une demande, ne recevront pas de réponse. Dans votre courriel, veuillez fournir vos coordonnées, votre mode de contact privilégié et décrire l’adaptation afin que nous puissions collaborer avec vous pour vous aider.

L’engagement d’Ingram Micro envers l’ESG (environnement, social et gouvernance)

Ingram Micro est une organisation axée sur les valeurs, et notre engagement envers la performance ESG témoigne de qui nous sommes et de notre désir de faire une différence chaque jour par la façon dont nous menons nos activités. Par l’entremise de notre programme IngramMicroESG, nous établissons des politiques, des programmes et des pratiques pour améliorer continuellement les aspects environnementaux, sociaux et de gouvernance qui sont les plus importants pour nos parties prenantes. Apprenez-en davantage sur nos initiatives ESG et lisez nos rapports ESG ici – Ingram Micro ESG.

Position Summary:

Develops business strategies and opportunities with new and/or existing customers to expand existing relationships and developing new relationships; build, position and sell new and advanced solutions, programs, services; may conduct market research and feasibility studies to analyze the viability of alternative business development opportunities; collect, compile, verify, and analyze financial, competitive, sales, marketing, and other information about potential business partners, new markets, products and services, or other business opportunities.

What you bring to the role:

Established and productive professional individual contributor. Works independently with general supervision. Problems faced are difficult and may be complex. May influence others within the job area through explanation of facts, policies and practices.

Works on moderate to complex projects. Uses company standard policies and procedures to resolve a variety of issues.

Exercises judgment within defined procedures and practices to determine appropriate action. Receives moderate level of guidance. Work is reviewed for soundness of judgment and overall accuracy.

General proficiency with various tools, systems, and procedures required to accomplish the job. May need to consult with Senior/Specialist staff members on some technical issues. A four year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1 year position specific experience.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The typical base pay range for this role across the U.S. is USD $48,200.00 - $77,100.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

About us

It's fun to work in a company where people truly BELIEVE in what they're doing!

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

Job summary

In this job of Executive Director Sales, you will own the strategic growth of our German business. You will drive high‑level business development, build strong customer relationships, and set new standards in sales—always with a clear focus on our digital platform, Xvantage.

With clear goals and a strong vision, you anticipate opportunities and turn them into sustainable growth.

What will you do?

• Take full sales responsibility for Germany and lead the strategic business development agenda.
• Lead a team of seven Heads of Sales and, together with our 180‑member sales organization, identify new growth opportunities, accelerate business performance, and celebrate success.
• Champion a strategic, proactive sales approach and develop a scalable sales structure.
• Collaborate closely and confidently with internal and external stakeholders to ensure long-term business success.

What will you bring?

• Leadership & Mindset: You combine strong leadership with strategic business acumen. You inspire, influence, and communicate vision with clarity—confident at every organizational level.
• Your Personality: You operate without ego—solution‑oriented, pragmatic, and focused on team and business success. You recognize opportunities and embrace change.
• Experience: Experience in Enterprise and SMB sales or platform sales—ideally in cloud, software, or IT.
• Network: You know the German IT landscape, have strong experience engaging partners, system integrators, and customers, and move confidently at C‑level.
• Willingness to Travel: You enjoy meeting customers and attending industry events.
• Languages: You communicate confidently and fluently in German and English, ensuring effective collaboration with both customers and international teams.

What's in it for you?

• Learning & Development: extensive onboarding with a personalized development plan, professional training programs plus courses for personal growth and ongoing development opportunities across all levels

• Flexibility & Time Off: flexible working hours for a healthy work-life balance, hybrid work model (home office + office), 30 days of annual leave, 38.5‑hour work week based on trust, Mental Health Day,

• Additional Perks: subsidized cafeteria and in‑house coffee bar with rotating offers, discounts on employee purchases and regular special sales, subsidies for savings plans and company pension scheme, affordable laundry service and on‑site mail & parcel service and bike leasing

• What else matters: we are committed to building a diverse team and value people in all their dimensions. We welcome applications from people with disabilities and those with equivalent status.

#LI-MS83
#LI-Hybrid

Who We Are: Join the business behind the world’s brands. We’re redefining distribution. We’re Ingram Micro—a people-first technology partner, reaching nearly 90% of the world's population. With operations in 57 countries and approximately 24,000 associates, we help businesses run better, grow faster, and achieve their sustainability goals. It's fun to work in a company where people truly BELIEVE in what they're doing!

How Our Team Works: Collaboration is at the heart of innovation. Our team drives Ingram Micro’s innovative campaigns, highlighting our cutting-edge solutions and enabling us to maintain leadership in the technology distribution industry. We work together to shape the future of technology distribution, ensuring products reach customers efficiently and helping businesses thrive globally.

Our Values in Action: At Ingram Micro, we are shaping the future with cutting-edge technology! We foster a culture of collaboration, transparency, and continuous improvement. Our team members are encouraged to share ideas, challenge the status quo, and work together to shape the future of technology distribution.

What You’ll Do: As a Technical Presales - Cybersecurity, you’ll play a critical role in enhancing the sales of assigned products by offering presales support to customers. Your key responsibilities will include:

• Converting customer/reseller inquiries into the right technical solutions.

• Meeting with end-users to better understand their requirements.

• Generating Bills of Materials and designing solution blocks in collaboration with hardware/software vendors.

• Conducting demos and proof of concept presentations to customers.

• Arranging and conducting technical training for partners and customers.

What You Bring to the Role: We’re looking for someone with:

• 3-5 years of presales experience.

• Knowledge of technologies related to Cybersecurity, Firewall and networking.

• Enthusiasm and a results-driven mindset with a strong will to succeed.

• Excellent communication skills and the ability to work proactively.

Your Growth with Us: Joining Ingram Micro means becoming part of a global leader in technology solutions. We offer a dynamic work environment, opportunities for professional growth, and the chance to make a significant impact on the future of technology distribution. Together, we build careers. Investing in your future. Partners in putting you first. Committed to your success.

#LI-SMR1

Who We Are: We are the business behind the world’s brands. At Ingram Micro, we’re redefining distribution and reaching nearly 90% of the world's population. With operations in 57 countries and approximately 24,000 associates, we help businesses run better, grow faster, and achieve their sustainability goals. It's fun to work in a company where people truly BELIEVE in what they're doing!

How Our Team Works: Collaboration is at the heart of innovation. Our team drives Ingram Micro’s innovative campaigns, highlighting our cutting-edge solutions and enabling us to maintain leadership in the technology distribution industry. We work together to shape the future of technology distribution, ensuring products reach customers efficiently and helping businesses thrive globally.

Our Values in Action: At Ingram Micro, we are shaping the future with cutting-edge technology! We foster a culture of collaboration, transparency, and continuous improvement. Our team members are encouraged to share ideas, challenge the status quo, and work together to shape the future of technology distribution.

What You’ll Do: As a Business Development – Oracle Cloud, you’ll play a critical role in driving and improving vendor sales while meeting both vendor and company objectives and targets. Your key responsibilities will include:

• Planning, strategizing and executing them along with the PMs assigned for the product.

• Research and study of Ingram Micro's position/market share per region/channel segment and share inputs to the PMs.

• Support the execution of Marketing Plan, working closely with marketing team for implementation and for measuring each event success rate.

• Suggest Reseller Programs for different Channel Segments to insure the right penetration and sales of different product segments to the right Reseller Segments for the assigned business.

• Generate sales pipeline and ensuring closures through negotiations and value propositions.

• Development of close relations with the vendor, channel at every level.

What You Bring to the Role: We’re looking for someone with:

• A graduate degree with 3-5 years of experience in IT sales/Business Development especially in Oracle Cloud.

• Experience working with IT system integrators and dealing with end-users.

• Enthusiasm and a results-driven mindset with a strong will to succeed.

• A self-starter, self-motivated, and a team player.

• A strong ‘customer-first’ mentality, able to utilize relationships to drive results.

Your Growth with Us: You will get a great opportunity to be part of the ambitious plans we have for growing one of the most important parts of our organization. We will support you in your professional and personal development by providing you with access to LinkedIn Learning and many high-quality training courses to increase your technical knowledge and expertise. You will also get the opportunity to work with passionate team members and stay connected as one family.

#LI-SMR1

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Employer: Ingram Micro Inc.

Job Title: Principals, Software Development

Job Location: Irvine, CA

Job Type: Full Time

Rate of Pay: $184,558 to $226,800/yr

Job Duties: Design, develop, implement, and maintain enterprise software systems, including warehouse management systems integrated with SAP and Mainframe IBM platforms. Analyze complex business requirements and translate them into scalable technical solutions using structured development methodologies. Architect and code warehouse management software modules ranging from utilities to complex applications including integration to third party MHS vendors and API calls to various external systems, ensuring performance, reliability, and maintainability. Conduct and evaluate design reviews, peer code reviews, system integration, performance optimization, and automation across application layers including database, middleware, and front-end components. Refactor and enhance existing warehouse management systems to improve scalability, maintainability, and operational efficiency. Collaborate with cross-functional teams including business stakeholders, development teams, and support functions to ensure cohesive solution delivery for the warehouse management systems. Provide technical leadership on assigned projects, enhancements, and production support tasks. Review and validate test plans to ensure traceability between design, code, and testing. Identify and mitigate technical risks during the software development lifecycle. Support production issue resolution and defect fixes across environments. Apply SDM and Agile methodologies across the SDLC using Atlassian Jira and Confluence for planning, tracking, and collaboration. Attend regular team meetings to contribute to project planning, issue resolution, and technical discussions. Stay current with emerging technologies by reviewing technical journals, manuals, and participating in training programs.

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field and 12 years in a job offered or in a computer systems engineer/architect-related occupation.

Telecommuting / working from home may be permissible pursuant to company policy.

CONTACT: Search by title and apply online at https://www.ingrammicro.com/en-us/careers/work-for-us

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Position Summary:
Analyze, define, and develop the organization's business process methods and practices. Assess requirements for internal business processes, ensuring compatibility with organizational strategic goals. Implement new processes, evaluate existing processes, and recommend optimal solutions and improvements. Partner with business process owners and management on strategic initiatives. Use quantitative analysis methodology to perform data, cost and benefit, and/or process measurement analysis. Research industry trends for application of process improvement techniques and best practices. May train key users on new processes.

What you bring to the role:
Seasoned professional individual contributor. Works independently with limited supervision. May manager projects/processes. Coaches and reviews the work of lower level professionals. Problems faced are difficult and often complex. Influences others regarding policies, practices and procedures.
Provides solutions to a variety of complex technical and business matters. Will champion significant projects, programs and business initiatives using demonstrated creativity and ingenuity. May assist more junior staff members with aspects of their job.
Incumbents provide a leadership role for the work group through knowledge in his/her area of specialization. Generally free to determine work priorities based on general direction from managers.
Specialist in technical or business skills. Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations. Four year college degree (or additional relevant experience in a related field). Minimum 5 years functional experience including a minimum of 3 years specific experience. Ability to make significant contribution to processes and systems.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The typical base pay range for this role across the U.S. is USD $48,200.00 - $77,100.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Ingram Micro is transforming into a platform-driven technology company powered by the Ingram Micro Xvantage™ platform. The Senior Manager – AI-Enabled Platform Support will lead global support for two critical components of this ecosystem: Xvantage for Vendors (X4V) and Xvantage Integrations (XI).

X4V enables vendors to onboard and manage product catalogs, SKUs, pricing, and promotions within the digital marketplace. XI enables partners to integrate directly with Ingram Micro through APIs, XML, and other integration capabilities, enabling headless commerce experiences.

This role will reimagine how support operates in a modern platform ecosystem, shifting from reactive ticket resolution to AI-enabled, knowledge-driven, and self-service support. The leader will focus on improving platform reliability, developer experience, vendor experience, and operational efficiency through automation, AI tooling, and Knowledge-Centered Service (KCS).

Your role:

AI-Enabled Support Transformation

• Drive the evolution from reactive support to AI-enabled proactive support.

• Implement intelligent support capabilities such as AI copilots for agents, automated issue detection, and AI-assisted diagnostics.

• Partner with product and engineering teams to embed support intelligence directly into the Xvantage platform.

Self-Service and Knowledge Strategy

• Implement and mature a Knowledge-Centered Service (KCS) operating model.

• Build scalable knowledge ecosystems for vendors and integration partners.

• Drive measurable improvements in ticket deflection and self-service adoption.

Vendor Platform Support (X4V)

• Support vendors managing SKUs, pricing, promotions, and catalog metadata.

• Improve vendor onboarding and operational readiness.

• Identify systemic vendor experience issues and partner with Product and Engineering to resolve them.

Integration Ecosystem Support (XI)

• Lead support for partner integrations using APIs, XML, and integration frameworks.

• Support partners integrating Ingram Micro capabilities into ERP, procurement, and ecommerce platforms.

• Ensure reliability of catalog APIs, pricing APIs, order management integrations, and provisioning workflows.

Platform Reliability & Ecosystem Health

• Define operational metrics including API reliability, integration success rates, vendor onboarding success, MTTR, and ticket deflection.

• Partner with DevOps, SRE, and Engineering teams to improve platform reliability.

Leadership Responsibilities

• Lead a global platform support team responsible for X4V and XI.

• Establish operational standards and performance metrics.

• Drive cross-functional collaboration between Support, Product, Engineering, Vendor Management, and Platform Operations.

• Develop deep expertise within the team across vendor onboarding workflows, API integrations, developer support, and marketplace operations.

• Foster a culture of continuous improvement, innovation, and customer stewardship.

What you bring to the role:

• Bachelor’s degree in computer science, Information Technology, or related field.

• 7+ years of experience in digital platform customer or vendor support

• 5+ years of managing a global team

• Prior experience supporting partner integrations using APIs, XML, and integration frameworks.

• Experience with AI-enabled proactive support a plus.

#LI-SK1

The typical base pay range for this role across the U.S. is USD $105,500.00 - $179,400.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

About the Team

The Solution Design & Services (SD&S) organization serves as the pre‑sales technical arm of Ingram Micro. As the first technical touchpoint for many of our partners, SD&S plays a critical role in shaping customer engagement and enabling partner success across our ecosystem.

This position is part of our Build Team, which focuses on delivering high‑quality solution configurations and technical build services.

About the Role

We are seeking a Sr. Technical Solutions Engineer with strong Dell expertise to act as a technical leader within SD&S. In this role, you will collaborate closely with our pre‑sales team and reseller partners to scope, size, and architect complex Dell‑based solutions.

You will serve as a subject‑matter expert for Dell technologies, validate solution designs, and ensure technical accuracy throughout the build process. You will also mentor junior engineers and contribute to elevating the technical capabilities of the broader team.

What We Look for in a Strong Candidate

• Hands‑on experience with Dell enterprise solutions
• Demonstrated ability to translate customer needs into well‑architected solutions
• Experience as a Dell DataCenter Sales Executive or Solutions Engineer/Architect working in the Channel

Key Qualifications:

• Prior Dell experience as a Datacenter Sales Executive (DCSE), Solutions Architect (SA), or experience working with Dell Technical Advisors (TAs)
• Ability to design, size, and build complex Dell infrastructure solutions
• Channel experience is highly preferred

Preferred Certifications (Not required, but highly valued)

• Dell Midrange Storage Design
• Dell Internal Storage Manager (ISM)
• PowerFlex
• PowerMax
• Dell PowerScale Design 2023
• Dell Data Protection Design 2023

Day‑to‑Day Responsibilities

• Work closely with the Pre‑Sales team and reseller partners to scope, size, and architect Dell‑based solutions
• Build complex configurations across Dell storage, compute, and data protection portfolios
• Serve as a technical leader and mentor within SD&S
• Maintain relevant industry certifications and identify training opportunities for the team
• Represent SD&S in partner engagements, vendor initiatives, and industry events
• Develop strong customer and vendor relationships, becoming a trusted advisor

Knowledge and Skills

• Minimum 5 years of technical experience designing and implementing complex solutions
• Strong communication skills with the ability to engage multiple levels of customer stakeholders
• Ability to work independently while supporting team success
• Experience mentoring junior engineers or technical specialists
• Ability to uncover customer needs and translate them into actionable solution designs
• Comfortable representing Ingram Micro at events, conferences, and vendor‑led initiatives

Requirements

• Bachelor’s degree or equivalent relevant experience
• Minimum 5 years of functional experience, including at least 3 years in a specialized technical role
• Proficiency with tools, systems, and processes required for solution design and configuration
• Strong customer‑focused mindset with the ability to build lasting relationships

The typical base pay range for this role across the U.S. is USD $102,000.00 - $173,400.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

We are looking for a detail-oriented and experienced Accounts Receivable Specialist who will function as Marketing Accounting (Vendor B2B Claims Collection). Responsible in managing claims-related financial operations within the IT distribution sector. This role ensures accurate tracking, reconciliation, and reporting of marketing claims, vendor reimbursements, and promotional budgets. The ideal candidate will have a strong background in accounting and marketing finance, with a deep understanding of IT distribution processes and vendor programs.

Position Summary:

1. Marketing Claims & Financial Support

• Track and reconcile marketing claims, vendor reimbursements, and promotional budgets.

• Ensure accurate recording of marketing-related financial transactions in ERP systems (preferably SAP).

• Assist in forecasting and budget planning for marketing campaigns and vendor-funded initiatives.

2. Accounts Receivable & Billing

• Generate and issue invoices for marketing services or campaigns.

• Monitor accounts receivable and follow up on outstanding payments (B2B Collections)

• Coordinate with clients and internal teams to resolve billing discrepancies.

3. Vendor & Partner Coordination

• Process payments and manage financial records for marketing vendors and agencies.

• Ensure compliance with contract terms and payment schedules.

• Maintain accurate documentation for audits and reporting.

4. Reporting & Analysis

• Prepare financial reports related to marketing spend, ROI, and budget utilization.

• Analyze variances and provide insights to support decision-making.

• Support month-end and year-end closing activities related to marketing accounts.

5. Compliance & Documentation

• Ensure adherence to company policies, accounting standards, and regulatory requirements.

• Maintain organized records of marketing contracts, invoices, and approvals.

6. Cross-Functional Collaboration

• Work closely with marketing, procurement, and finance teams to align financial processes.

• Support marketing teams with financial data and reporting tools.

Qualifications:

• Bachelor's Degree Graduate in Accounting/Finance-related course

• With 3 to 4 years' experience in Accounts Receivable - B2B Collections, Account Management, Account Reconciliation; preferably in a global IT Distribution/Supply chain industry

• Prior experience in Vendor Marketing Claims is an advantage

• Proven experience in handling large volume receivables and complex reconciliations

• Proficient with MS Excel (normal accounting functions), ERP system - preferably SAP

• Good English communication skills

• Willing to work on mid shift (EMEA time zone) and 10+ RTO days (monthly)

*This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.

#LI-Hybrid

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The typical base pay range for this role across the U.S. is USD $43,800.00 - $70,100.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Position Summary:
Promotes and sells a portfolio of technical and/or nontechnical products and/or services and solutions directly to current and new end customers; informs customers of new product/service introductions and prices; creates, monitors and revises lead generation plans to ensure a substantive sales opportunity pipeline. This discipline is intended to accommodate 1) jobs whose accountabilities span two or more job disciplines within the job family; 2) jobs that are not covered by a defined discipline within the job family.
What you bring to the role:
Entry-level professional individual contributor on a project or work team. Work is closely supervised. Problems faced are not typically difficult or complex. Explains facts, policies and practices related to job area.
Works on projects of limited scope and complexity. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
Uses company standard policies and procedures to resolve issues in which answers can be readily obtained. Work is reviewed regularly by supervisor or more senior peers.

Requires broad theoretical knowledge typically acquired from advanced education. Typically requires a four year college degree or equivalent experience and 0-2 years functional experience.

Who We Are: We are the business behind the world’s brands. At Ingram Micro, we’re redefining distribution and reaching nearly 90% of the world's population. With operations in 57 countries and approximately 24,000 associates, we help businesses run better, grow faster, and achieve their sustainability goals. It's fun to work in a company where people truly BELIEVE in what they're doing!

How Our Team Works: Collaboration is at the heart of innovation. Our team drives Ingram Micro’s innovative campaigns, highlighting our cutting-edge solutions and enabling us to maintain leadership in the technology distribution industry. We work together to shape the future of technology distribution, ensuring products reach customers efficiently and helping businesses thrive globally.

Our Values in Action: At Ingram Micro, we are shaping the future with cutting-edge technology! We foster a culture of collaboration, transparency, and continuous improvement. Our team members are encouraged to share ideas, challenge the status quo, and work together to shape the future of technology distribution.

What You’ll Do: As a Sr. Product Manager - Cybersecurity you’ll play a critical role in driving and improving vendor sales while meeting both vendor and company objectives and targets. Your key responsibilities will include:

• Ensuring revenue growth, channel growth, and increased geographical reach for assigned products.
• Managing and maximizing the use of vendor marketing funds according to vendor contracts and systems.
• Designing reseller programs for different channel segments to ensure proper penetration and sales.
• Planning, strategizing, and executing sales initiatives through assigned sales resources.
• Monitoring sales pipelines and ensuring closures through sales teams.

What You Bring to the Role: We’re looking for someone with:

• A graduate degree with 9+ years of relevant industry experience especially in cybersecurity Solutions
• Experience in IT distribution within a multinational environment is preferred.
• Experience in the GCC region.
• Experience in vendor, channel, and sales management.
• A strategic mindset with experience in geographic coverage and growth, business innovation, accountability, and business acumen.

Your Growth with Us: Joining Ingram Micro means becoming part of a global leader in technology solutions. We offer a dynamic work environment, opportunities for professional growth, and the chance to make a significant impact on the future of technology distribution. Let's shape tomorrow together.

#LI-SMR1

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Primary Focus

Through maximized platform utilization, our Customer Experience Representatives are focused on delivering and maximizing outcomes for aligned customers and their vendor(s) to include items such as: recruitment, training & enablement, end-customer acquisition, pipeline development, and upgrades/cross-sell initiatives utilizing platform data.

As a Customer Experience Representative within a platform company, Ingram Micro, you will play a key role in enabling sales within a specific customer or category of products and services. Serving as a customer/category subject matter expert, you will collaborate closely with sales teams, vendors, and customers to provide valuable insights, technical expertise, and exceptional service. Your knowledge of the customer and/or solutions category, in addition to strong communication skills, will enable you to identify customer needs, recommend solutions, and contribute to the overall growth and success of the customer/category.

Key Responsibilities

Xvantage Expertise:

• Drive insights and actions for reseller partners and vendors. Identifies opportunities to increase usage of the Xvantage platform for both reseller partners and vendors.

Solution Enablement:

• Focused on a portfolio of customers or vendors to build a full solution.

• Develop a comprehensive understanding of the products and services across the GTM organization.

• Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader.

• Develop sales collateral, presentations, and marketing materials to enable the sales team in their efforts to adopt category solutions and/or Ingram Micro value add.

• Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer.

Sales Support:

• Collaborate with the sales team to identify customer needs and recommend suitable solutions.

• Assist in pre-sales activities, including product demonstrations, technical consultations, and proposal development to secure new business opportunities.

Customer Engagement:

• Proactively engage with customers to understand their challenges, goals, and requirements.

• Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships.

Customer/Vendor Relations:

• Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns.

• Leverage vendor partnerships to deliver the best solutions and value to customers.

KNOWLEDGE AND SKILLS:

• Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services is preferred.

• Skilled in: Good communication and presentation skills. Self-motivated and proactive with a strong sense of ownership and accountability. Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships.

• Ability to be a team player and to collaborate with cross-functional teams and vendors. Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.

REQUIREMENTS:

• Typically requires a four-year college degree or equivalent experience and 2 years functional experience.

The typical base pay range for this role across the U.S. is USD $49,500.00 - $79,200.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The Senior Billing Analyst plays a critical role in ensuring accuracy, reliability, and continuous improvement within Amazon Web Services (AWS) billing operations across a global cloud marketplace environment. This role combines operational execution with analytical depth, helping transform billing into a more automated, data-driven capability.

The analyst will work closely with Billing Operations leadership, Product, and Engineering teams to enhance billing workflows, improve data quality, and contribute to automation and platform improvements.

Your role:

• Perform validation and reconciliation of AWS billing and usage data to ensure accuracy prior to invoice generation.

• Execute comprehensive data sanity checks and identify anomalies, gaps, or risks proactively.

• Investigate and resolve billing discrepancies related to pricing, discounts, file integrity, or usage data.

• Support automation initiatives by identifying manual tasks and contributing to automation requirements.

• Collaborate with Product and Engineering teams to improve billing data flows and system reliability.

• Analyze large datasets to identify trends, risks, and opportunities for operational improvement.

• Contribute to root cause analysis and preventative solutions for recurring billing issues.

• Support global billing cycles with strong operational discipline under tight timelines.

• Maintain operational documentation and continuously improve standards and processes.

What you bring to the role:

• 8+ years in billing operations, financial analytics, or cloud billing environments.

• Experience working with AWS billing data, CUR files, or usage-based billing models.

• Strong analytical mindset and attention to detail.

• Advanced Excel skills; experience working with large datasets.

• Ability to identify operational risks and drive structured resolution.

Preferred:

• Experience with CloudCheckr, DoiT, or similar cloud billing optimization tools.

• Exposure to automation or workflow improvement initiatives.

• Experience working within platform, marketplace, or cloud ecosystem environments.

• Familiarity with SQL, BI tools, or data visualization tools.

Success Measures

• Billing accuracy and data integrity

• Reduced operational errors and manual corrections

• Increased efficiency through automation

• Early identification of billing risks

• Contribution to operational and analytical improvements

#LI-SK1

#LI-remote

The typical base pay range for this role across the U.S. is USD $66,100.00 - $105,800.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Your role:

The Platform Expert is the point of contact for a set of Ingram Micro Xvantage (platform) domains within a particular technical domain and focuses on strategic global functionality improvements for those. They work with the Solutions Enablement team to build out requirements for prioritized initiatives and work closely with Global technology counterparts to drive new functionality forward.

The role:

• Serves as the main global point of contact for engines within their assigned technology domain.

• Established knowledge of platform functional environments and required key systems and tools – for Associate, Customer, and Vendor – Stage, Beta, Production - Jira and Confluence

• Execute strategic plans for growth of domains and new functionality development efforts globally.

• Cross-functional collaboration with various internal and Global teams – Platform Enablement, Platform Success, Platform Growth, Platform Business Operations, Domain/Product, Engineering, etc.

• Develop complex business requirements documentation through collaboration with Global and Regional business teams, and work with other members of the Capabilities team to align priority initiatives and execute tasks to achieve common Global platform goals

• Coordinate and provide demonstrations of new functionality prior to UAT Prepare highlight, lowlight, spotlight updates for leadership

What you bring to the role:

• Requires broad theoretical knowledge typically acquired from advanced education. Four-year college degree and 0-2 years functional experience.

• Experience with digital platforms, and solid operational knowledge of how to execute processes on the platform

• Quickly grasp basic understanding of the different Ingram Micro Xvantage platform experiences (Associates, Vendor, Customer, Integration) and how they work together

• Proficient verbal and written communication skills, ability to present in both technical and non-technical terms to large and small audiences.

• Proficient levels of tools: Jira, Confluence, Excel, Word, PowerPoint, Copilot must be highly organized and skilled in process execution

• Experience managing projects with proven record of success and execution

• High level of critical and abstract thinking, with the ability to clearly and concisely present persuasive arguments

• Ability to work as a team member, partner effectively with others, perform duties with accuracy and with a strong degree of urgency, prioritize and perform work with minimal supervision

• Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously

#LI-LB2

The typical base pay range for this role across the U.S. is USD $56,000.00 - $89,600.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro ayuda a las empresas a operar mejor, crecer más rápido y alcanzar sus objetivos de sostenibilidad.

Sobre Ingram Micro
Ingram Micro es la empresa líder de distribución de TI con presencia a nivel global a través de una extensa red de ventas y distribución en América del Norte, Europa, Medio Oriente y África, América Latina y Asia Pacífico. Con oficinas de ventas locales y / o representantes en 59 países y 189 centros logísticos y centros de servicio en todo el mundo.

Estamos comprometidos en ayudar a las empresas a realizar plenamente la promesa de la tecnología generando oportunidades para nuestros socios de negocios ofreciéndoles un espectro completo de tecnología global y servicios de cadena de suministro a empresas.

Nuestro equipo comercial impulsa resultados medibles al identificar nuevas oportunidades de mercado y ofrecer valor a los socios.

Rol Propuesto:

• Desarrollar estrategia del portafolio y Business Plan de Servicios Profesionales.

• Investigar y analizar el mercado para identificar nuevas oportunidades de negocio de Servicios Profesionales.

• Crear y ejecutar estrategias de ventas efectivas para desarrollo con los KAMs.

• Representar a la empresa en eventos y reuniones, actuando como embajador del negocio para fortalecer la imagen y presencia de la empresa en el mercado.

• Generar el catálogo y actualización de los Servicios Profesionales facilitando la presentación y venta.

• Capacitar y desarrollar al equipo de ventas para ofrecer los servicios.

• Buscar, seleccionar y gestionar proveedores asegurando el cumplimiento de los estándares de calidad y plazos para el desarrollo del negocio.

• Trabajar directamente con el CoE (Centro de Excelencia) a nivel regional.

• Preparar informes periódicos sobre el proceso de ventas y análisis del mercado.

Requisitos y Experiencia:

• Profesional Universitario bachiller de las carreras de Administración, Marketing, Ingeniería Industrial, Tecnología, entre otros.

• 3 años de experiencia en posiciones similares y en el sector tecnología.

• Deseable tener experiencia trabajando en empresas globales con reporte regional.

• Conocimiento avanzado de Excel.

• Inglés avanzado.

Let's shape tomorrow

Ingram Micro Perú se compromete a crear un entorno diverso y se enorgullece de ser un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de raza, color, religión, género, identidad o expresión de género, orientación sexual, origen nacional, genética, discapacidad, edad, condición de veterano o cualquier otra categoría protegida según la ley aplicable.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The typical base pay range for this role across the U.S. is USD $78,000.00 - $124,800.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

About the role:

This is an exciting, leadership role for an experienced FP&A professional who wants to shape the strategic direction of the UK&I FP&A and Commercial Finance function. As Head of FP&A, you’ll play a pivotal part in transforming how financial insight is delivered across the organisation - driving clarity, challenging assumptions, and enabling smarter decision‑making.

You’ll lead a high‑performing team responsible for budget cycles, forecasting, reporting, and financial analysis, ensuring all outputs are accurate, timely, and data‑driven. This role also serves as the central point of contact for EMEA and Global Corporate FP&A teams, requiring exceptional communication skills and the ability to simplify complex information into actionable insight.

What your role as a Head of FP&A will involve:

• Own the end-to-end budget process, forecasts and financial inputs into enterprise-wide initiatives and projects.
• Oversee all routine F,P&A reporting for corporate requirements during month end and quarter end, ensuring the clear narration of historical and future financial performance.
• Appraise and build on the existing suite of reporting to facilitate meaningful business insights and enhanced decision making, proactively engaging in data‑led conversations with various functional areas of the business (sales, commercial etc).
• Autonomously respond to ad‑hoc queries from commercial functions.
• Autonomously respond to queries from EMEA/Global Corporate F,P&A teams.
• Own working capital and 13‑week cash flow forecasts, providing options to course‑correct if adverse deviations to commitments are foreseen.

To set you up for success, we are looking for the following skills and experience:

• Big 4 qualified accountant (ACA) with over 5 years’ experience in a senior FP&A leadership role.
• Proven background managing and developing finance teams, with experience gained in global organisations.
• Highly analytical, with strong capability in evaluating reporting, KPIs, performance trends and simplifying complex data.
• Strategic thinker with strong judgement, autonomous decision‑making skills and the confidence to challenge at senior levels.
• Excellent communication and organisational skills, able to prioritise effectively and hold a full UK driving licence.

We Are Ingram Micro

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Through Ingram Micro Xvantage™, our AI-powered digital platform, we deliver what we believe to be the industry’s first business-to-consumer-like experience. We also offer a broad range of technology services including financing, specialised marketing, lifecycle management, and technical pre- and post-sales support.

Learn more at www.ingrammicro.com.

Make an application to join the team!
None of this is achievable without great people, with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Your role:

As Ingram Micro’s first and senior-most UX Content Designer, you’ll set the content strategy, governance, and patterns that power clear, consistent language across our global, multi-sided Ingram Micro Xvantage™ platform. You’ll partner with Product Design, Product Management, Data Science, Engineering, UX Research, Legal/Compliance, and Localization to deliver content systems that improve user outcomes and business performance at scale.

As the owner of UX Content Design across all our initiatives, you are an expert at creating scalable systems, style guides, and frameworks that can be successfully leveraged across many different user types, platforms, and use cases. You are a skilled influencer and evangelizer who excels at educating partner teams and building organization-wide enthusiasm for clear, consistent language.

You are a self-starter with relentlessly high standards. You are highly collaborative, a strong advocate for the end user, and gifted at creating simple, elegant solutions to complex and ambiguous problem spaces.

We are specifically looking for Content Designers who will be able to operate as a thought leader in the AI space – someone with experience and expertise designing prompts/systems, evaluations sets, training samples, and safety guardrails for LLM and AI-powered features.

In this role, you will:

• Take ownership and define Content Design standards, style guides, and best practices across all our platforms, including all AI agents and tools.

• Present and defend your strategies and solutions in front of executives.

• Champion accessibility and inclusivity (plain language, WCAG-aligned writing) and localization quality at scale.

• Interview high-profile customers as well as end users to identify critical business drivers and needs.

• Lead end-to-end content design for major releases and create amazing experiences that delight customers.

• Champion user-focused strategic direction with cross-functional partners and leadership

• Rapidly visualize, prototype, explore multiple product directions and validate hypotheses - understanding the business and technical impact of your directions.

• Apply your deep understanding of UX content design best practices to drive innovation in our products.

• Coach and mentor designers on the team and provide creative/product direction.

• Collaborate with Product, Data Science, Engineering, Business, and Marketing to deliver a cohesive experience across all channels.

• Contribute to building out practices and culture across the design organization.

What you bring to the role:

• Bachelor's degree related to design, in UX, Interaction Design, English, Writing, Human-Computer Interaction, or a related field. Master’s degree preferred.

• 10+ years of UX Content Design/UX Writing experience.

• Proven ability to translate business and user problems into understandable solutions.

• Demonstrated understanding of user-centered design skills, trends, and disciplines as well as high attention to detail

• Expert knowledge of design tools like Figma and ability to work across multiple levels of fidelity.

• Expert knowledge of Agentic AI and training LLMs.

• Experience working with Agile and/or Lean UX environments.

• Strong business acumen with well-rounded presentation skills and verbal and written communication

• Strong portfolio displaying world-class content design work showing how you were able to create clarity where there was ambiguity.

Nice to have:

• Experience working on complex, B2B SaaS products.

#LI-SK1

The typical base pay range for this role across the U.S. is USD $165,700.00 - $281,700.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Senior Escalations Specialist (Professional, Technical Support)

Who we are

Join the business behind the world’s brands. We’re redefining distribution.

We’re Ingram Micro—a people‑first technology partner helping businesses run better, grow faster, and achieve their goals through technology. With operations in 57 countries and a reach that spans nearly 90% of the world’s population, we play a critical role in the global IT ecosystem. Our diverse solutions and services portfolio, combined with our digital platform Ingram Micro Xvantage, enable partners and customers to succeed at scale.

At Ingram Micro, we believe technology moves the world forward—but it’s our people who make that possible. Let’s shape tomorrow.

Collaboration at the heart of stability and trust -- How our team works:

Part of the Global Platform Technology Operations Support (GPTOS), the Global Support and Escalations team protects customer confidence during the most critical, time‑sensitive moments. Working closely with Engineering, Product, Support, Finance, Credit, Vendor Management, Sales, and regional leadership, we resolve complex technical and business issues with speed, clarity, and accountability.

Based in Manila, this role operates globally, supporting stakeholders across APAC, EMEA, and North America. Success in this highly matrixed environment depends on strong cross‑functional alignment, decisive action, and disciplined follow‑through.

Your role in making an impact -- What you’ll do as a Senior Escalations Specialist.

Escalation Ownership : Own high‑severity and executive customer escalations end‑to‑end, serving as the single point of accountability to drive timely resolution while meeting defined escalation processes and SLA/SLO commitments.

Executive‑Level Communication : Provide clear, concise, and executive‑ready communications to internal leadership and customer C‑suite stakeholders, maintaining composure, professionalism, and alignment during high‑pressure situations.

RCA & Corrective Actions : Lead root cause analysis within established timelines and ensure corrective and preventive actions are tracked to closure to reduce repeat escalations and improve long‑term stability.

Process & Governance : Ensure escalation governance is maintained through accurate documentation, structured reviews, and adherence to established escalation and incident management frameworks.

Data & Continuous Improvement : Leverage data and trend analysis to identify recurring risks and drive continuous improvement initiatives that strengthen operational reliability.

Cross‑Functional Collaboration : Coordinate rapid swarming across technical and business teams to remove blockers, align stakeholders, and deliver effective outcomes across a global, matrixed organization.

What you bring to the role

Your strengths, our vision

• Approximately 7 years of relevant experience, including around 5 years in escalation management, incident management, technical support, or support operations within large, global organizations
• Demonstrated success managing executive‑level customer escalations, with strong written and verbal communication skills in English
• Experience collaborating across Engineering, Product, Support, Finance, Credit, Vendor Management, Sales, and regional teams
• Working knowledge of escalation SOPs, SLA/SLO management, root cause analysis, corrective and preventive action frameworks, and swarming models
• Comfort operating across multiple time zones in fast‑paced, high‑performance environments
• Ability to interpret data, identify meaningful patterns, and translate insights into action

Experience with ITSM tools such as ServiceNow, Zendesk, or Jira; familiarity with ITIL or structured RCA methodologies; and exposure to automation, Lean, or continuous‑improvement initiatives are helpful and supported—but not required. We’re happy to invest in your learning.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The typical base pay range for this role across the U.S. is USD $48,200.00 - $77,100.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.