Buscamos um(a) Account Manager Governo para impulsionar o desenvolvimento de negócios no setor público da Região Sul (PR, SC e RS), atuando na gestão de contas estratégicas, identificação de novas oportunidades e fortalecimento do relacionamento com clientes, parceiros e revendas.

Principais responsabilidades

• Desenvolver e expandir negócios no setor público;

• Gerenciar contas estratégicas e oportunidades de alta complexidade;

• Conduzir vendas consultivas de soluções de tecnologia;

• Construir relacionamento com clientes, parceiros e revendas do ecossistema;

• Gerenciar pipeline, forecast e indicadores comerciais;

• Contribuir para o crescimento sustentável dos negócios na região.

Perfil desejado

• Experiência em vendas de soluções de tecnologia;

• Experiência no atendimento ao setor público;

• Vivência em gestão de contas estratégicas e desenvolvimento de negócios;

• Conhecimento em Cloud, Cybersecurity, Infraestrutura, Data Center, Software e Serviços de TI;

• Perfil consultivo, com forte capacidade de relacionamento e negociação.

Por que fazer parte da Ingram Micro?

• Acesso a um portfólio abrangente de soluções de tecnologia;

• Atuação em projetos de transformação digital;

• Ambiente colaborativo e voltado à inovação;

• Oportunidade de trabalhar em conjunto com um amplo ecossistema de parceiros e revendas.

Venha contribuir para a transformação digital por meio de soluções inovadoras e de alto impacto.

Wer wir sind:

Bei Ingram Micro glauben wir an eine technologische Zukunft mit faszinierenden neuen Möglichkeiten. Wir sind das Bindeglied zwischen Hersteller und Fachhandel im Bereich Informations- und Telekommunikationstechnologie. Dabei agieren wir eher im Hintergrund, doch ohne uns würden viele Produkte und Lösungen den Weg zum Endkunden nicht finden.

Dein neues Team:

Human Resources & Office Management

Unsere Vision ist klar: Ein Arbeitsumfeld zu schaffen, in dem Menschen ihr Potenzial entfalten, Verantwortung übernehmen und gemeinsam erfolgreich sind. Unsere Mission dabei? Führungskräfte und Mitarbeitende entlang des gesamten Employee Lifecycles zu begleiten, eine starke Unternehmenskultur zu fördern und die Organisation zukunftsorientiert weiterzuentwickeln. Genau daran arbeiten wir jeden Tag gemeinsam. Unser Team verbindet strategische Personalarbeit mit pragmatischer Umsetzung, unterstützt Veränderungen aktiv und schafft die Rahmenbedingungen für nachhaltigen Unternehmenserfolg. So leisten wir jeden Tag einen direkten Beitrag zur Weiterentwicklung von Ingram Micro Österreich.

Deine Mission - let‘s shape tomorrow!

Du übernimmst die Gesamtverantwortung für Human Resources in Österreich und gestaltest die People-Strategie gemeinsam mit dem lokalen Management und der regionalen HR-Organisation. Mit deinem Gespür für Menschen, Organisationen und Business-Anforderungen entwickelst du Strukturen, Prozesse und Talente weiter und schaffst die Grundlage für nachhaltiges Wachstum, hohe Mitarbeiterzufriedenheit und eine starke Unternehmenskultur.

Dein typischer Arbeitsalltag kann so aussehen:

• Du verantwortest die gesamte HR-Funktion für Österreich entlang des Employee Lifecycles.
• Du berätst Geschäftsführung, Management-Team und Führungskräfte als strategische:r Sparringspartner:in in allen Personal- und Organisationsthemen.
• Du entwickelst und implementierst die lokale HR-Strategie in enger Abstimmung mit dem österreichischen Management und der regionalen HR-Organisation.
• Du steuerst und wirkst aktiv im Recruiting, Talent Management, Personalentwicklung und Nachfolgeplanung mit, um die zukünftige Organisationsfähigkeit sicherzustellen.
• Du stärkst Unternehmenskultur, Mitarbeiterbindung und Arbeitgeberattraktivität und begleitest Veränderungs- und Transformationsprozesse.
• Du verantwortest die Einhaltung arbeitsrechtlicher, regulatorischer und konzerninterner Vorgaben sowie die kontinuierliche Optimierung von HR-Prozessen.
• Du analysierst relevante HR-Kennzahlen, leitest Maßnahmen ab und unterstützt die Organisation bei datenbasierten Entscheidungen.
• Du führst das Team Human Resources & Office Management und entwickelst Mitarbeitende, Strukturen und Prozesse nachhaltig weiter

Das macht dich aus:

• Deine Arbeitsweise: Du verbindest strategisches Denken mit pragmatischer Umsetzung. Du arbeitest strukturiert, entscheidungsstark und verantwortungsbewusst, verlierst auch bei komplexen Themen nicht den Überblick und verstehst es, unterschiedliche Interessen erfolgreich zusammenzuführen.
• Dein Erfahrungsschatz: Du bringst mehrjährige Erfahrung in einer generalistischen HR-Führungsrolle mit und verfügst über fundierte Kenntnisse entlang des gesamten Employee Lifecycles. Die Zusammenarbeit mit Geschäftsführungen, Führungskräften und internationalen Stakeholdern ist für dich selbstverständlich.
• Leadership & Business Partnering: Du verstehst HR als Business-Funktion und agierst als vertrauensvolle Sparringspartnerin bzw. vertrauensvoller Sparringspartner für Management und Führungskräfte. Gleichzeitig gelingt es dir, Teams zu entwickeln, Veränderungen zu begleiten und Menschen für gemeinsame Ziele zu gewinnen.
• Arbeitsrecht, Personalverrechnung & Compliance: Du verfügst über fundierte Kenntnisse im Arbeitsrecht und der Personalverrechnung, sowie über ein gutes Verständnis für Compliance-, Governance- und Datenschutzanforderungen.
• Daten & Steuerung: Du nutzt Kennzahlen, Analysen und Reports als Grundlage für Entscheidungen und verstehst es, HR-Initiativen mit den Unternehmenszielen zu verbinden.
• Sprachkenntnisse: Für diese Rolle benötigst du verhandlungssichere Deutsch- und Englischkenntnisse, da du sowohl mit lokalen als auch internationalen Stakeholdern und globalen HR-Funktionen zusammenarbeitest.
• Räumliche Nähe: Wir freuen uns auf deine regelmäßige Präsenz am Standort in Österreich. Gleichzeitig bietet dir unser hybrides Arbeitsmodell die notwendige Flexibilität für eine moderne Arbeitsgestaltung.

Du erfüllst nicht alle Anforderungen zu 100%? Kein Problem – wir freuen uns trotzdem auf deine Bewerbung. Uns ist wichtig, dass du Lernbereitschaft, Neugier und Motivation mitbringst.

Das sind unsere Benefits für dich:

• Weiterentwicklung: individuelle Entwicklungspläne, Mentorship Programm, fachliche und persönliche Weiterbildung.
• Flexibles Arbeiten: Hybrides Arbeitsmodell, flexible Arbeitszeiten sowie moderne Möglichkeiten zur Vereinbarkeit von Beruf und Privatleben.
• Gesundheit & Wohlbefinden: Verschiedene Angebote zur Förderung deiner Gesundheit und deines Wohlbefindens.
• Zusätzliche Vorteile: Attraktive Zusatzleistungen, moderne Arbeitsumgebung und die Möglichkeit, in einem internationalen Technologieunternehmen Verantwortung zu übernehmen.
• Vergütung: Gehaltlich bieten wir in dieser Position ein Jahresbruttogehalt (inkl. variabler Vergütung) ab € 75.000,- eine weitere Überzahlung abhängig von Qualifikation und Erfahrung ist möglich

Dein Erfolg bei Ingram Micro:

Ingram Micro investiert in die Zukunft der MitarbeiterInnen. Durch Lernpfade, Weiterbildungen und persönliche Entwicklungspläne sowie Ziele. Ein Großteil unserer Beförderungen erfolgt aus den eigenen Reihen, da es uns ein zentrales Anliegen ist, internes Talent gezielt zu fördern.

Your ambition empowers tomorrow's technology, today.

Besuche uns gerne auch auf unserer Karriereseite und auf LinkedIn.

#LI-GZ1

Location: South East (London and surrounding areas), a full UK driving licence and residence within the advertised region are essential.

Salary: salary dependent on experience, plus company car, fuel card, paid overtime and on-call and expenses covered.

Due to continued growth, Comms-care is looking for a Field Network Engineer to join our Technical Services team. This role combines field-based and remote technical support, helping customers resolve hardware and networking issues and return systems to service quickly and effectively.

Whilst experience with networking technologies is advantageous, we're equally interested in candidates with transferable technical skills, a strong aptitude for troubleshooting, and a desire to develop their career. Full training and ongoing development will be provided.

What your role as a Field Network Engineer will involve:

Work within the Technical Services team and be responsible for providing the technical support skills to our customers both onsite and remotely.

• Installing and supporting network devices, PCs and Servers for our customers.
• Remote and onsite troubleshooting.
• Pre-staging of router and switch installations according to documentation.
• Facilitating customer adds, moves & changes, customer rollouts and other project based installs.
• Project based site survey and documentation.
• Post-Sales support.
• Site visits to assess and swap non-functional equipment.
• There will also be an On Call requirement of not more than 1 week in 3.

To set you up for success, we are looking for the following skills and experience:

• Experience using Cisco, Draytek, Zyxel, Netgear routers.
• Experienced in Cisco, Aruba and HP switches.
• 1st/ 2nd line Server/PC hardware break fix support.
• Strong communication and customer service skills, with the ability to build positive relationships and explain technical issues clearly to customers.
• Experience providing network and PC/ Server field engineering services to high profile customers.
• A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
• Applies knowledge and skills through handling problems beyond own area of expert.

What we offer:

• AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
• Rising holiday allowance at Year 2 and Year 5
• Birthday day off
• Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
• Employee discounts and wellness perks
• Modern offices with breakout spaces, free tea and coffee, and a private wellness room
• Development opportunities with clear career progression and training

We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com.

Make an application to join the team!
None of this is achievable without great people, with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.

#LI-NA3

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Responsible for developing sales process strategy.
• Evaluates and implements improvements to sales programs and processes including; leads creation, leads management, account management and prioritization, closing strategies, pipeline management, etc.
• Manages sales automation, tools and reporting programs.
• Maintains sales incentive compensation plans and information of sales activities that support sales performance metrics and sales process improvement.

What you bring to the role:

• Supervises support level employees.
• Sets day-to-day operational objectives for the team.
• Problems faced may be difficult but typically are not complex.
• Ensures policies, practices and procedures are understood and followed by direct reports and stakeholders.
• Receives predetermined work assignments that are subject to moderate level of control and review.
• Supervises support level associates (clerks, production associates, technicians) in an organization characterized by high transactions or processes.
• Sets day-to-day operational objectives for the team to ensure task completion.
• Assignments are largely established in accordance with schedules and deliverables.
• Contributes to the development of processes and procedures and ensure that employees operate within these guidelines.
• Can make exceptions to some but not all processes and procedures.
• Thorough knowledge of department processes.
• Point person to resolve issues elevated by support personnel.

Qualifications:

• High School Diploma or equivalent experience required.
• Four-year college degree not required but strongly preferred.
• Minimum 5 years functional experience including a minimum of 3 years specific experience and 1 year of leadership experience.

#LI-Hybrid

Bei Ingram Micro glauben wir an eine technologische Zukunft mit faszinierenden neuen Möglichkeiten. Wir sind das Bindeglied zwischen Hersteller und Fachhandel im Bereich Informations- und Telekommunikationstechnologie. Dabei agieren wir eher im Hintergrund, doch ohne uns würden viele Produkte und Lösungen den Weg zum Endkunden nicht finden.

Zur Verstärkung unseres Teams suchen wir:

Front Office / Office Management (m/w/d)

Teilzeit 20-30 Std./Woche

Unser Angebot

• Freu dich über ein kollegiales Betriebsklima sowie ein humorvolles, wertschätzendes und internationales Team
• Als kleines Team arbeiten wir auf Augenhöhe zusammen und teilen die Themen nach unseren Stärken auf
• Die Arbeitszeiten werden innerhalb des Teams für die Öffnungszeiten (Montag – Donnerstag: 08:30 – 17:00 Uhr, Freitag: 08:30 – 14:00 Uhr) aufgeteilt, du arbeitest vorwiegend am Nachmittag
• Kostenloses Frühstück, Mitarbeitervergünstigungen, Bikeleasing, Gesundheitsvorsorge, diverse Firmenevents und unsere SportsCrew runden unser Angebot ab
• Sehr gute öffentliche Erreichbarkeit (Praterstern)
• Gehaltlich bieten wir für eine Vollzeitposition ein Bruttomonatsgehalt von € 2.300-. Eine Überzahlung je nach Qualifikation und Erfahrung ist möglich

Deine Mission

• Du bist das Aushängeschild unseres Unternehmens – als erste Anlaufstelle für Besucher:innen und Ansprechpartner:in am Telefon sorgst du für einen freundlichen und professionellen Empfang.
• Du übernimmst die Bearbeitung der Ein- und Ausgangspost, koordinierst Liefer- sowie Botendienste und kümmerst dich um das Office-Bestellwesen.
• Du verantwortest administrative und organisatorische Aufgaben und behältst dabei stets den Überblick.
• Die Pflege und Verwaltung unseres Zeiterfassungssystems liegt in deiner Verantwortung.
• Du organisierst und buchst Geschäftsreisen im Rahmen unseres Travel Managements.
• Auch bei internen Veranstaltungen bist du eine wichtige Unterstützung – z. B. bei der Koordination von Catering.
• Das Office-Gesundheitsmanagement steht in deiner Verantwortung
• Du arbeitest an Projekten mit und übernimmst auch selbstständig kleinere Projekte

Dein Profil

• Abgeschlossene kaufmännische Ausbildung (HAK, HLW, Lehre) ist von Vorteil
• Mind. 2 Jahre Erfahrung im Sekretariat / Empfang
• Sehr gute Deutsch- sowie gute Englischkenntnisse
• Freundliches, gepflegtes Auftreten & Freude an Kommunikation
• Sehr gute MS Office-Kenntnisse
• Strukturierte, selbstständige Arbeitsweise & Verlässlichkeit

Bist du eine kommunikative, gewissenhafte Persönlichkeit, die sich durch eine ausgeprägte Service- und Lösungsorientierung auszeichnet? Möchtest du mithilfe deiner strukturierten Arbeitsweise und deinem Blick fürs Detail einen wesentlichen Beitrag zur Verbesserung von Prozessen leisten?

Wir freuen uns über deine Bewerbung mit CV über unsere Online-Plattform.

Bei Fragen zu diesem Job wende dich an Michaela Weißinger, Human Resources (+43 1 4081543 0)

at.ingrammicro.eu

at.ingrammicro.eu/academy

https://www.facebook.com/IngramMicroAustria

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialised marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.

About the Role

We are looking for a motivated and relationship-driven Account Manager to join our Partner Sales team in Wellington. In this role, you will manage and grow a portfolio of reseller and partner accounts, identifying new opportunities while strengthening existing customer relationships. You will work closely with vendors, internal stakeholders, and customers to deliver outstanding service, achieve sales targets, and drive revenue growth. This is an ideal opportunity for a sales professional who enjoys building trusted partnerships, uncovering customer needs, and delivering commercial outcomes in a fast-paced technology environment.

Role Responsibilities

• Manage and grow a portfolio of partner and reseller accounts across the Wellington region.
• Develop and execute structured account plans to drive revenue growth and profitability.
• Maintain regular customer contact through proactive call cycles, meetings, and business reviews.
• Build strong relationships with key customer stakeholders and decision-makers.
• Identify new sales opportunities and develop strategies to increase customer spend and market share.
• Collaborate with internal teams and vendors to deliver tailored customer solutions.
• Drive vendor-led initiatives, promotions, marketing activities, and go-to-market campaigns.
• Track sales performance, pipeline activity, customer trends, and competitor insights.
• Conduct regular account reviews and provide accurate reporting on account performance and growth opportunities.
• Ensure a high level of customer satisfaction through responsive communication and issue resolution.
• Participate in product, sales, and industry training to maintain a strong understanding of technology solutions.
• Maintain compliance with company policies, processes, and health and safety requirements.

Role Requirements

• Previous experience in Account Management, Business Development, Sales, or Customer Relationship Management.
• Proven ability to build and maintain strong customer relationships.
• Strong commercial acumen with the ability to identify and convert sales opportunities.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to develop account plans and manage multiple customer relationships effectively.
• Experience working towards sales and revenue targets.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Comfortable using CRM systems, Microsoft Office Suite, and sales reporting tools.
• Ability to work collaboratively with vendors, customers, and internal teams.
• Self-motivated, proactive, and results-oriented approach.
• Experience within the IT, technology, distribution, or channel sales industry is highly desirable.

What’s on Offer:

Your growth is our priority. Access LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organisation like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory.

At Ingram Micro, we believe our people are our most important asset, which is why we endeavour to create a positive & rewarding environment for our teams. We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

• Genuine Career Progression Opportunities
• Hybrid Working Environment
• Training & Development
• Competitive Remuneration Package
• Staff Purchase Policy and a generous Benefits Scheme

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for

employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Final offers of employment are subject to the completion of relevant pre‑employment background checks.

If you're ready to make a significant impact in driving growth, then we welcome you to apply for the role of Account Manager role. Join us and be part of a company that is shaping the future of the ICT industry!

#LI-TS
#LI-Hybrid

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Job Responsibilities:

• Prepare accurate proactive and reactive customer quotations.

• Validate all quote data to ensure correctness before submission.

• Follow up with customers and partners to drive quote conversion into sales.

• Respond to inquiries from partners, customers, and internal teams regarding quotes, pricing, and product details.

• Coordinate with internal departments to resolve quote-related concerns.

• Maintain updated records of quotes, follow-ups, and customer communications.

Qualifications:

• College graduate of any course; if High School Diploma, should have at least 2 years functional experience.

• Must have at least 2 years of Quotation and Order Management experience

• Background in supply chain or IT distribution is a huge advantage

• Good English communication skills

• Knowledgeable with MS Excel functions (vlookup, pivot, etc)

• Willing to work on day shift (AU time zone) and 10 days RTO/monthly

#LI-Hybrid

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Typical pre-sales activities include gaining understanding of customer's business and analysis of customer's system and product needs.
• Provides primarily pre-sales technical support for the development and implementation of complex products/applications/solutions.

What you bring to the role:

• Seasoned individual contributor.
• Works under limited supervision for routine situations.
• Provides assistance and training to lower-level employees.
• Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods.
• Explains practices, procedures and policies to reach agreement with others outside of the job area.
• Provides administrative or technical support at a senior level.
• Proficient in the various competencies relevant to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
• Generally, works independently within established procedures associated with the specific job function.
• Normally receives little instruction on daily work.
• Determines methods and procedures on new assignments.
• May be informal team leader.

Qualifications:

• Two-year college degree or equivalent experience and minimum 3-year experience in functional area.
• OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level.
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

# #LI-Hybrid

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialised marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.

About the Role

We are seeking a commercially driven Business Development Manager to lead the growth of Lenovo solutions across our partner network in New Zealand. This role is responsible for developing strategic relationships with reseller partners, driving vendor engagement, identifying new business opportunities, and executing sales initiatives that deliver revenue and profit growth. Working closely with Lenovo, internal sales teams, and customers, you will play a key role in expanding market share, increasing partner adoption, and strengthening the Lenovo portfolio across the region. This is an exciting opportunity for a proactive sales professional who thrives on building relationships and driving measurable business outcomes.

Role Responsibilities

• Develop and execute business plans to drive Lenovo revenue, margin, and market share growth.
• Build and maintain strong relationships with reseller partners, Lenovo stakeholders, and internal sales teams.
• Identify, qualify, and develop new sales opportunities across the Lenovo portfolio.
• Educate and enable partners on Lenovo products, programs, promotions, and go-to-market strategies.
• Conduct regular partner meetings, pipeline reviews, and business planning sessions.
• Drive partner engagement through training, marketing initiatives, events, and joint customer activities.
• Work closely with Vendor Business Manager to identify and accelerate Lenovo sales opportunities.
• Monitor sales performance, pipeline health, and market trends to identify growth opportunities.
• Collaborate with Lenovo representatives to execute strategic initiatives and vendor objectives.
• Provide accurate forecasting, reporting, and business insights to sales leadership.
• Develop competitive positioning strategies to increase Lenovo adoption and customer penetration.
• Support large opportunities, customer presentations, and commercial negotiations where required.
• Ensure a high level of customer and partner satisfaction through responsive support and relationship management.

Role Requirements

• Previous experience in Business Development, Vendor Management, Channel Sales, or Account Management.
• Proven track record of achieving sales, revenue, and profitability targets.
• Strong understanding of the IT channel, technology distribution, or vendor ecosystem.
• Experience working with Lenovo or similar technology vendors is highly desirable.
• Ability to build and maintain executive-level relationships with partners and stakeholders.
• Strong commercial acumen with the ability to identify, develop, and close growth opportunities.
• Excellent presentation, communication, and negotiation skills.
• Experience developing business plans, forecasts, and sales strategies.
• Strong analytical and reporting capability with attention to detail.
• Self-motivated, results-oriented, and able to work autonomously.
• Proficiency with CRM platforms, Microsoft Office Suite, and sales reporting tools.
• A collaborative approach with the ability to influence outcomes across cross-functional teams.

What’s on Offer:

Your growth is our priority. Access LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organisation like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory.

At Ingram Micro, we believe our people are our most important asset, which is why we endeavour to create a positive & rewarding environment for our teams. We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

• Genuine Career Progression Opportunities
• Hybrid Working Environment
• Training & Development
• Competitive Remuneration Package
• Staff Purchase Policy and a generous Benefits Scheme

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for

employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Final offers of employment are subject to the completion of relevant pre‑employment background checks.

If you're ready to make a significant impact in driving growth, then we welcome you to apply for the role of BDM Lenovo. Join us and be part of a company that is shaping the future of the ICT industry!

#LI-TS
#LI-Hybrid

Jelenleg a Cisco csapatunkba keressük új kollégánkat

Üzletfejlesztési menedzser pozícióba!

Kik vagyunk?

Az Ingram Micro Magyarország a világ legnagyobb informatikai és telekommunikációs nagykereskedőjének magyarországi leányvállalata, a magyar IT piac egyik legmeghatározóbb szereplője vagyunk. Közel 20 éve vagyunk jelen a magyar piacon, és jelenleg több mint 100 alkalmazottal rendelkezünk. Az Ingram Micro a világ 45 országában van jelen, több mint 1.700 gyártó termékeit kínáljuk 160 ország 200.000+ viszonteladója részére. Habár amerikai multinacionális vállalat vagyunk, magyar gyökerekkel is rendelkezünk. Szinte az összes nagy gyártóval kapcsolatban vagyunk, hogy néhány példát említsünk: IBM, Dell, Lenovo, Micro Focus, Check Point.

Miért jó az Ingram Micronál dolgozni?

„Az Ingram egy modern és rugalmas vállalat, ahol lehetünk önmagunk, kibonthatjuk szárnyainkat és megtalálhatjuk azt a területet, amiben a legkomfortosabban és legkreatívabban dolgozhatunk.

A kihívásokkal teli feladatokhoz támogató környezet és biztos háttér társul.

A menedzsment szem előtt tartja az egyéni érdekeket és figyelemmel kíséri pályafutásunkat, mely a hosszútávú elégedettség alapjául szolgál.” – Kitti, termékmenedzser

Milyen feladatokban számítunk Rád?

• A security piacon lévő potenciális partnerekkel való kapcsolatépítés.

• Cross selling lehetőségek feltérképzése. (pl. mérnöki szolgáltatások, egyéb gyártók termékeinek értékesítése)

• A hozzád tartozó Ingram Micro portfóliójában lévő gyártók termékeinek magasszintű ismerete és azok képviselete a partnerek felé.

• A gyártókkal és partnerekkel való napi szintű kapcsolattartás.

• A termékekről tréningek, bemutatók tartása.

• Társosztályokkal (kifejeztten secruity, illetve Professional Services csapat) való szoros együttműködés.

Kit keresünk?

Olyan kollégát keresünk, aki Security területen erős alaptudással és kiemelkedő számítástechnikai tudással bír (MS Office, kiemelten excel) valamint foglalkoztatják a technikai újdonságok! Emellett könnyedén kezel projekteket, mindezt akár angolul is!

Fontos, hogy türelmes és higgadt legyél, de mindemellett precízen dolgozz, jól kommunikálj szóban és írásban, angolul is. Nagyra becsüljük az együttműködést másokkal, fontos, hogy csapatban és önállóan is hatékonyan tudd megoldani a felmerülő kihívásokat!

Előnyt jelent a security piac vagy Splunk átfogó ismerete és akár a gyártói, akár a viszonteladói oldalon szerzett tapasztalat.

Ki lesz a vezetőd? Mit kell tudnod a csapatról?

Vezetőd Csombor Lajos lesz – a Cisco terület vezetője – akinek jellemét röviden így tudnánk leírni: tapasztalt, szakmailag nagytudású és rendkívül elhivatott, támogató; fontos számára a csapat tudásának folyamatos bővítése.

Hogy fog zajlani a kiválasztás?

Kattints a jelentkezés gombra, és – amennyiben a profilod alapján alkalmasnak látunk a pozícióra - 2 héten belül mindenképp felvesszük veled a kapcsolatot! Ezt követően a HR csapatunk keresni fog téged, hogy telefonon egyeztessünk, így az önéletrajzodon túl jobban meg tudjuk ismerni egymást. Ezt követően egy – várhatóan - Teams felületen zajló interjúra számíthatsz, ahol a csapat vezetőjével is lehetőséged lesz beszélni, és több információt kapni a csapatról, pozícióról, valamint mi is jobban megismerhetünk téged. Az ezt követő további lépéseket is mindig egyeztetni fogjuk, igyekszünk kellően informálni.

Mi történik, ha csatlakozol az Ingram Microhoz?

Ha új kollégaként csatlakozol hozzánk, akkor a vezetőd, illetve a HR csapat mindenről tájékoztatni fog, az első napoddal, és a későbbiekkel kapcsolatban. Nem leszel magadra hagyva, az első napodon egyeztetitek az onboarding tervedet, ebben egy vagy több mentor fog segíteni és folyamatosan monitorozni fogjuk a haladásod – ebben a te visszajelzéseidre is számítunk!

Ha bármilyen kérdésed van, vedd fel velünk a kapcsolatot a lenti elérhetőségek egyikén, kérdezz nyugodtan, beszélgessünk és reméljük, hogy hamarosan a csapatunkban köszönthetünk!

Munkavégzés helye:

1138 Budapest, Madarász Viktor utca 47.-49.

Ha további kérdésed van, írj nekünk: job.hu@ingrammicro.com

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialised marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.

About the Role

We are seeking an experienced and people-focused Operations Manager to lead our Auckland warehouse and distribution operations based in Manukau. This is a critical leadership role responsible for overseeing inbound, outbound, returns and customer operations while ensuring the highest standards of safety, operational excellence, and service delivery. Leading a team of 30+ employees through supervisors and team leaders, you will drive productivity, continuous improvement, customer satisfaction, and operational performance. Working closely with internal stakeholders, customers, and logistics partners, you will play a key role in supporting business growth and delivering a best-in-class operational environment.

Role Responsibilities

• Lead day-to-day warehouse operations across inbound, outbound and returns functions.
• Ensure operational performance meets agreed service levels, quality standards, and customer expectations.
• Drive a strong safety-first culture and maintain compliance with all health and safety requirements.
• Manage warehouse resources, workforce planning, and labour utilisation to support operational demand.
• Monitor and improve operational KPIs, productivity, inventory accuracy, and cost performance.
• Build and maintain strong relationships with customers, and internal stakeholders.
• Lead continuous improvement initiatives to enhance efficiency, accuracy, and profitability.
• Implement and maintain standard operating procedures, quality frameworks, and compliance processes.
• Oversee customer operational reviews and identify opportunities for service enhancement and business growth.
• Lead, coach, develop, and performance-manage supervisors, team leaders, and operational teams.
• Support succession planning, talent development, and employee engagement initiatives.
• Ensure security, regulatory compliance, business continuity, and audit readiness across the operation.

Role Requirements

• Minimum 5 years' experience in an operations Manager or senior operational leadership role within warehousing, logistics, distribution, or supply chain environments.
• Proven experience leading large operational teams through supervisors and frontline leaders.
• Strong understanding of warehouse operations, inventory management, transport coordination, and customer service delivery.
• Experience managing operational budgets, workforce planning, and performance metrics.
• Demonstrated commitment to health, safety, and compliance within a warehouse environment.
• Strong analytical and problem-solving skills with a focus on continuous improvement.
• Experience with Warehouse Management Systems (WMS), SAP, JDE, or similar ERP platforms.
• Excellent stakeholder management and communication skills.
• Ability to drive change, improve processes, and influence outcomes across multiple teams.
• Relevant tertiary qualification or industry certification in Operations, Supply Chain, Logistics, or a related field is desirable.
• Strong leadership capability with a track record of coaching, developing, and retaining high-performing teams.

What’s on Offer:

Your growth is our priority. Access LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organisation like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory.

At Ingram Micro, we believe our people are our most important asset, which is why we endeavour to create a positive & rewarding environment for our teams. We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

• Genuine Career Progression Opportunities
• Training & Development
• Competitive Remuneration Package
• Staff Purchase Policy and a generous Benefits Scheme

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for

employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Final offers of employment are subject to the completion of relevant pre‑employment background checks.

If you're a hands-on operations leader who thrives in fast-paced environments and enjoys building high-performing teams while delivering exceptional customer outcomes, we'd love to hear from you.

#LI-TS

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Typical pre-sales activities include gaining understanding of customer's business and analysis of customer's system and product needs.
• Provides primarily pre-sales technical support for the development and implementation of complex products/applications/solutions

What you bring to the role:

• Seasoned individual contributor.
• Works under limited supervision for routine situations.
• Provides assistance and training to lower-level employees.
• Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods.
• Explains practices, procedures and policies to reach agreement with others outside of the job area.
• Provides administrative or technical support at a senior level.
• Proficient in the various competencies relevant to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
• Generally, works independently within established procedures associated with the specific job function.
• Normally receives little instruction on daily work.
• Determines methods and procedures on new assignments.
• May be informal team leader.

Qualifications:

• Two-year college degree or equivalent experience and minimum 3-year experience in functional area.
• OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level.
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

#LI-Hybrid

Wer wir sind:

Bei Ingram Micro glauben wir an eine technologische Zukunft mit faszinierenden neuen Möglichkeiten. Wir sind das Bindeglied zwischen Hersteller und Fachhandel im Bereich Informations- und Telekommunikationstechnologie. Dabei agieren wir eher im Hintergrund, doch ohne uns würden viele Produkte und Lösungen den Weg zum Endkunden nicht finden.

Dein neues Team – Sales:
Unsere Vision ist klar: Gemeinsam nachhaltiges Wachstum in den Bereichen Software, Cloud und Subscription voranzutreiben und unsere Partner erfolgreich durch den technologischen Wandel zu begleiten. Unsere Mission dabei? Hersteller, Partner und Kunden erfolgreich miteinander zu vernetzen und Geschäftspotenziale gezielt auszubauen. Genau daran arbeiten wir jeden Tag gemeinsam. Unser Team verbindet Vertriebsstärke, unternehmerisches Denken und ein hohes Maß an Verantwortung für Ergebnisse. Wir unterstützen uns gegenseitig, teilen Wissen, entwickeln neue Geschäftsmöglichkeiten und feiern gemeinsame Erfolge. So leisten wir jeden Tag einen direkten Beitrag zum Wachstum von Ingram Micro und unserer Herstellerpartner.

Deine Mission - let‘s shape tomorrow!

Du übernimmst Verantwortung für die Performance deines Teams und gestaltest aktiv die Weiterentwicklung unseres Software- und Cloud-Geschäfts. Durch deine Fähigkeit, Menschen zu entwickeln, Prioritäten zu setzen und Ressourcen gezielt einzusetzen, schaffst du die Grundlage für nachhaltiges Wachstum, starke Herstellerbeziehungen und langfristigen Geschäftserfolg.

Dein typischer Arbeitsalltag kann so aussehen:

• Du steuerst gemeinsam mit deinem Team die Pipeline, führst Forecast-Reviews durch und priorisierst Opportunities sowie Ressourcen mit Blick auf die Geschäftsentwicklung.
• Du unterstützt bei strategischen Deals und komplexen Angebotsphasen und begleitest dein Team operativ nah am Tagesgeschäft.
• Du führst regelmäßige Teammeetings und 1:1-Gespräche, förderst die individuelle Entwicklung und unterstützt durch aktives Coaching.
• Du arbeitest eng mit Herstellern sowie internen Stakeholdern zusammen und stimmst Business Reviews, Kampagnen und Go-to-Market-Aktivitäten ab.
• Du entwickelst Prozesse, Strukturen und Systeme kontinuierlich weiter und steuerst Sales-Initiativen zur nachhaltigen Geschäftsentwicklung.

Das macht dich aus:

• Deine Arbeitsweise: Du gehst Themen proaktiv an, behältst auch in dynamischen Situationen den Überblick und schaffst es, Komplexität auf das Wesentliche zu reduzieren. Deine strukturierte Herangehensweise hilft dir dabei, nachhaltige und skalierbare Lösungen im Vertriebsumfeld zu etablieren.
• Dein Erfahrungsschatz: Du verfügst über fundierte Erfahrung im Vertrieb und verstehst die Zusammenhänge von Umsatz, Marge, Geschäftsmodellen und Wachstumstreibern im Software-, Cloud- oder Subscription-Umfeld. Erfahrungen mit dem Vertrieb von Veeam Software und Object First Produkten sind von Vorteil.
• Leadership & Stakeholder Management: Du kommunizierst klar und adressatengerecht mit Team, Management und Herstellern. Gleichzeitig überzeugst du durch professionelles Stakeholder Management, Coaching-Kompetenz und einen souveränen Umgang mit unterschiedlichen Interessen.
• Mindset: Du denkst unternehmerisch, treibst Veränderungen aktiv voran und verstehst dich nicht als reine Führungskraft, sondern als operative Unterstützung für dein Team. Auch unter Druck bleibst du lösungsorientiert und handlungsfähig.
• Sprachkenntnisse: Da wir im Team Deutsch sprechen, solltest du Sprachkenntnisse auf C1-Niveau mitbringen. Für die Zusammenarbeit mit Herstellern und internationalen Schnittstellen benötigst du Englischkenntnisse auf mindestens B2-Niveau.
• Räumliche Nähe: Bei dieser Position freuen wir uns auf deine regelmäßige Präsenz im Büro und die enge Zusammenarbeit mit deinem Team.

Du erfüllst nicht alle Anforderungen zu 100%? Kein Problem – wir freuen uns trotzdem auf deine Bewerbung. Uns ist wichtig, dass du Lernbereitschaft, Neugier und Motivation mitbringst.
Das sind unsere Benefits für dich:

• Weiterentwicklung: Fundierte Einarbeitung, individuelle Entwicklungspläne, Mentorship, fachliche und persönliche Weiterbildung.
• Flexibles Arbeiten: Hybrides Modell (3 Tage Büro Anwesenheit, 2 Tage Homeoffice), 30 Urlaubstage + Mental Health Day, mobiles Arbeiten im EU-Ausland, 38,5h Vertrauensarbeitszeit.
• Gesundheit & Wohlbefinden: Abhängig vom Standort stehen dir verschiedene Angebote für Gesundheit und Wohlbefinden zur Verfügung.
• Zusätzliche Vorteile: Bezuschusste Kantine, kostenlose Getränke, Mitarbeiterrabatte, Altersvorsorge, Bike- & Technikleasing sowie e-Ladestationen.
• Vergütung: Wo du innerhalb der Gehaltsspanne für diese Rolle startest, hängt von objektiven, festen Kriterien ab. Alles Weitere rund um Vergütung und Rahmenbedingungen klären wir transparent im persönlichen Austausch im Erstgespräch.

Dein Erfolg bei Ingram Micro:

Ingram Micro investiert in die Zukunft der MitarbeiterInnen. Durch Lernpfade, Weiterbildungen und persönliche Entwicklungspläne sowie Ziele. Ein Großteil unserer Beförderungen erfolgt aus den eigenen Reihen, da es uns ein zentrales Anliegen ist, internes Talent gezielt zu fördern.

Your ambition empowers tomorrow's technology, today.

Besuche uns gerne auch auf unserer Karriereseite und auf LinkedIn.

#LI-GZ1

Ben jij een commerciële professional die energie krijgt van het ontwikkelen van nieuwe business, het opbouwen van sterke partnerships en het realiseren van groei? Wil je werken in een omgeving waar ondernemerschap wordt aangemoedigd, initiatief wordt gewaardeerd en jouw impact direct zichtbaar is?

Bij Ingram Micro zijn we op zoek naar een Business Development Manager Data Center & Networking die een belangrijke bijdrage levert aan de verdere groei van onze business. In deze rol krijg je de kans om nieuwe marktkansen te ontwikkelen, duurzame relaties op te bouwen en samen met partners en collega's commerciële successen te realiseren.

Je komt terecht in een dynamische markt waarin technologie voortdurend in beweging is. Dat vraagt om iemand die kansen ziet, relaties weet te verbinden en energie krijgt van het creëren van nieuwe business.

Jouw rol

Als Business Development Manager speel je een sleutelrol in het verder uitbouwen van onze positie binnen het Data Center & Networking landschap. Je richt je op het creëren van nieuwe commerciële kansen en het stimuleren van groei via bestaande en nieuwe partners.

Je houdt je onder andere bezig met:

• Ontwikkelen en uitvoeren van businessplannen gericht op duurzame groei.
• Identificeren, benaderen en onboarden van nieuwe reseller- en channelpartners.
• Versterken en uitbreiden van bestaande partnerrelaties.
• Signaleren van marktontwikkelingen en commerciële kansen.
• Opbouwen van sterke relaties met partners, vendors en interne stakeholders.
• Initiëren van gezamenlijke commerciële activiteiten en groeiprogramma's.
• Samenwerken met marketing, sales en technische specialisten om gezamenlijke doelstellingen te realiseren.
• Stimuleren van groei binnen het Data Center & Networking portfolio.
• Vertalen van marktinzichten naar concrete acties en resultaten.

Deze functie vraagt om een ondernemende mindset, een gezonde dosis doorzettingsvermogen en de drive om kansen om te zetten in succes.

Wat breng je mee?

Je bent een energieke professional die graag initiatief neemt en niet wacht tot kansen zich vanzelf aandienen.

Daarnaast herken jij jezelf in het volgende:

• Ervaring in een commerciële functie, bijvoorbeeld binnen sales, business development, accountmanagement of partner management.
• Een sterke huntermentaliteit en een natuurlijke drive om nieuwe business te ontwikkelen.
• Het vermogen om zelfstandig te werken en eigenaarschap te nemen.
• Uitstekende communicatieve vaardigheden en gevoel voor relatiemanagement.
• Doorzettingsvermogen en veerkracht, ook wanneer resultaten niet direct zichtbaar zijn.
• Een proactieve en ondernemende houding.
• Goede beheersing van de Nederlandse en Engelse taal.

Daarnaast is het een pré als je ervaring hebt met:

• Networking-oplossingen en IT-infrastructuur.
• Datacenter-, server- of storage-oplossingen.
• Vendor-, partner- of channelmanagement.
• De IT-distributie- of technologiesector.

Waarom kiezen voor Ingram Micro?

Bij ons krijg je:

• Een competitief salaris en aantrekkelijke secundaire arbeidsvoorwaarden.
• Een resultaatgedreven bonusregeling (70/30 commissie) op basis van team- en bedrijfsdoelstellingen.
• Leaseauto of mobiliteitsregeling.
• Laptop en mobiele telefoon.
• Thuiswerkvergoeding.
• Eenmalig budget van €100 voor het inrichten van jouw thuiswerkplek.
• Pensioenregeling.
• 16 uur vrijwilligersverlof per jaar.
• 26 vakantiedagen.
• Toegang tot diverse kortingsprogramma's voor bekende merken.
• Hybride werken met veel ruimte voor zelfstandigheid en ondernemerschap.
• Een dynamische internationale omgeving waarin je jezelf continu kunt ontwikkelen.

Over Ingram Micro

Bij Ingram Micro geloven we dat technologie mensen en organisaties helpt hun volledige potentieel te bereiken. Daarom verbinden wij vendors, partners en klanten met innovatieve oplossingen die groei mogelijk maken.

Samen creëren we kansen, stimuleren we ontwikkeling en bouwen we aan de toekomst van technologie. Dat doen we in een inclusieve omgeving waar samenwerking, ondernemerschap en persoonlijke groei centraal staan.

Klaar om impact te maken?

Ben jij een commerciële netwerker die energie krijgt van het creëren van nieuwe kansen, het opbouwen van sterke relaties en het realiseren van groei? Dan kijken wij uit naar jouw sollicitatie.

Solliciteer vandaag nog en bouw mee aan de toekomst van Data Center & Networking bij Ingram Micro.

#LI-NA5

#LI-Hybrid

Wat ga je doen?

Als Customer Experience Manager maak je deel uit van ons Sales team. Dit team bestaat uit tien nauw samenwerkende collega’s die de relaties met onze resellers onderhouden en verantwoordelijk zijn voor de sales en omzet. Naast alle contacten met resellers werk je nauw samen met afdelingen binnen Ingram Micro, zoals Purchasing en Business Management. Je werkt en rapporteert rechtstreeks aan de Customer Experience Teamlead, Sebastiaan van Wamelen.

In jouw rol als Customer Experience Manager, ben JIJ de onmisbare schakel tussen de accountmanagers en onze klanten. Je streeft naar maximale klanttevredenheid en zorgt dat de “Customer Experience” gewaarborgd blijft door een sterke orderproces beheerder te zijn.

Het is onze ambitie om jou alle ruimte te geven en te begeleiden om alle kennis en vaardigheden voor deze rol te laten ontwikkelen om uiteindelijk je door te laten groeien naar een outbound Sales positie.

Je verantwoordelijkheden

• Je hebt eerste lijn klantcontact via telefoon en/of email.

• Signaleren, begrijpen en ontzorgen van accountmanagers en klanten.

• Het zorgen voor een correcte orderverwerking en order beheer.

• Ondersteunt het team van accountmanagers in het behalen van gezamenlijke omzet doelstellingen.

• Schakelen en samenwerken met interne afdelingen om onze klanten het beste te helpen.

Wie ben jij?

• Je gedijt op eigenaarschap en autonomie.

• Je bent nieuwsgierig aangelegd om alles te willen weten of uitzoeken over de business en onze sector.

• Het is je tweede natuur om alles en iedereen met elkaar te verbinden.

• Je bent gestructureerd en resultaatgericht die in staat is om fact based keuzes te maken.

• Je bent een gedreven professional met een sterk commercieel inzicht en ziet overal mogelijkheden.

Functie vereisten

• Je hebt een hbo werk- en denkniveau.

• Kennis of relevante ervaring in een logistiek gedreven sales omgeving.

• Overtuigend op basis van feiten en commerciële argumenten.

• Ervaring met het verwerken van gegevens in CRM, SAP en backoffice systemen is een pre

• Je beheerst de Nederlandse en de Engelse taal goed in woord en schrift.

Wie zijn wij?

Ingram Micro raakt 90% van de technologie die je elke dag gebruikt, met onze focus op Technology Solutions, Cloud en Lifecycle Solutions. Met een omzet van $46 miljard zijn we uitgegroeid tot 's werelds grootste technologiedistributeur met activiteiten in 57 landen en meer dan 24.000 werknemers. We blijven ons wereldwijde bereik strategisch uitbreiden met 32 overnames sinds 2012.

Wat zit er voor jou in?

• Competitief salaris met goede secundaire arbeidsvoorwaarden

• 20% verkoop resultaat gedreven commissie (team target)

• Reiskostenvergoeding: 0,23 ct. per km of 100% OV dekking

Werk benefits

• Laptop

• Thuiswerkvergoeding

• Eenmalig € 100,- budget ter dekking van toetsenbord, muis etc voor thuis

• Diverse kortingsprogramma's om topmerken tegen gereduceerde prijzen aan te schaffen

Vitaliteit

• 26 vakantiedagen

• Kortingen op zorgverzekering en andere voordelen

Leercurve

• Binnen Ingram Micro zijn er veel ontwikkelingsmogelijkheden door middel van cursussen, trainingen, persoonlijke coaching en doorgroeimogelijkheden binnen de organisatie.

• Gratis & onbeperkt toegang tot LinkedIn Learning.

Heb je interesse?

Stuur ons dan je CV via de solliciteerbutton en wij zijn benieuwd of jij onze nieuwe Customer Experience Manager in Utrecht zou kunnen worden!

#LI-NA5

#LI-Hybrid

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This position is a hybrid role based with three days onsite and two days remote per week.

Your role:

Ingram Micro is transforming support into a modern, AI-enabled global platform experience. We are looking for a visionary Senior Principal Product Manager to lead product strategy and roadmap execution for our Unified Support and AI Experience ecosystem. This is a highly visible leadership opportunity for someone who thrives at the intersection of AI transformation, customer experience, platform strategy, and operational scale. This role is ideal for a product leader who has successfully transformed enterprise support experiences within large SaaS, cloud, platform, or marketplace organizations and who understands that great AI experiences are measured not only by efficiency gains, but also by customer trust, usability, and human outcomes. You won’t inherit a static roadmap.

You’ll help define the future direction.

Why This Role Matters:

This is a rare builder opportunity to help define the future of AI-enabled support within one of the world’s largest technology distribution and platform companies. You’ll join a transformation already in motion, with executive visibility, mature AI initiatives already in production, and the opportunity to shape how AI and human expertise work together to deliver world-class support experiences globally.

Responsibilities:

• Define and execute the product strategy and roadmap for Unified Support globally.

• Lead AI transformation initiatives across chat, voice, self-service, claims, returns, and agent-assist experiences.

• Drive automation and intelligent workflow orchestration across high-volume support operations.

• Partner with Engineering, AI/ML, Operations, and CX leaders to deliver scalable platform capabilities.

• Build seamless omnichannel support experiences across customer, partner, vendor, and associate journeys.

• Influence executive stakeholders and bring strategic product vision — not just requirements gathering.

• Measure success through KPIs such as self-service adoption, containment, MTTR, ticket reduction, and CSAT.

What you bring to the role:

• Bachelor’s degree in computer science, Engineering, Business, or a related field.

• 8+ years of Product Management experience in enterprise SaaS, cloud, marketplace, or platform environments.

• Proven experience and able to build or scale unified support or customer experience platforms on a global scale.

• Strong AI transformation experience with production-level implementations.

• Experience with technologies such as Zendesk, ServiceNow, Salesforce, NICE, Netomi, or similar platforms.

• Deep understanding of conversational AI, intelligent automation, agentic workflows, and self-service ecosystems.

• Executive presence with strong communication and stakeholder management skills.

• Ability to balance AI-driven efficiency with customer experience and human outcomes.

• This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.

The typical base pay range for this role across the U.S. is USD $158,900.00 - $270,100.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

En Ingram Micro Chile buscamos incorporar un/a Business Manager para Dell Server (ISG) que quiera desarrollar su carrera en la industria tecnológica y asumir la responsabilidad comercial de una línea estratégica.

La posición tendrá foco en el desarrollo del negocio de infraestructura y servidores Dell, trabajando de manera cercana con la marca, nuestros canales y los equipos internos para generar demanda, desarrollar oportunidades y lograr un crecimiento rentable y sostenido.

Valoramos especialmente el conocimiento del ecosistema tecnológico y la experiencia previa en al menos uno de estos ámbitos: industria TI, fabricante, distribución mayorista o canales de tecnología.

Principales responsabilidades

• Desarrollar el negocio de servidores e infraestructura Dell en los canales actuales y en nuevos partners.
• Identificar oportunidades comerciales, construir pipeline y realizar seguimiento de forecast, revenue, margen y cobertura.
• Construir una relación cercana, colaborativa y de largo plazo con Dell Technologies.
• Coordinar iniciativas comerciales, campañas, capacitaciones, eventos y actividades de generación de demanda.
• Articular el trabajo con los equipos de ventas, preventa, marketing, operaciones y finanzas a través de plataforma Ecommerce B2B.
• Preparar propuestas comerciales, presentaciones de negocio y revisiones periódicas de resultados.
• Analizar información de mercado, competencia y desempeño de la unidad para identificar oportunidades de crecimiento.
• Asegurar una ejecución ordenada y oportuna de cotizaciones, órdenes, inventario, rebates y procesos asociados al negocio.

El perfil que buscamos

• Profesional de Ingeniería Comercial, Ingeniería Industrial, Ingeniería en Informática, Administración de Empresas o carrera afín o experiencia profesional.
• Experiencia ideal de entre 5-10 años en roles comerciales, desarrollo de negocios, producto, canales o gestión de cuentas.
• Conocimiento o experiencia en al menos uno de los siguientes ámbitos:
  • Industria de tecnología e infraestructura.
  • Fabricantes o marcas de hardware.
  • Distribución mayorista.
  • Integradores o canales de tecnología.
  • Servidores, datacenter, infraestructura o soluciones empresariales.
• Se valorará especialmente el conocimiento de Dell Technologies, Dell PowerEdge o del ecosistema ISG, aunque no es excluyente.
• Inglés intermedio deseable.
• Disponibilidad para participar en eventos anuales fuera de Chile con la marca, canales y clientes.

Competencias clave

• Orientación a resultados y sentido de urgencia.
• Iniciativa, autonomía y ganas de aprender.
• Capacidad para organizar y hacer seguimiento de múltiples iniciativas.
• Habilidades comerciales y de negociación.
• Comunicación clara y capacidad para presentar ideas.
• Pensamiento analítico y manejo de indicadores.
• Trabajo colaborativo y facilidad para relacionarse con diferentes áreas.
• Orientación al cliente y al desarrollo de partners.

En Ingram Micro cumplimos con la Ley N°21.015, la cual incentiva la inclusión laboral de personas en situación de discapacidad.

Internship details:

Duration: 6 months

Work Model: Hybrid

Work schedule: 40 hrs per week (8 hours per day) or 20 hrs per week (4 hours per day)

Mentorship: A dedicated mentor to guide your journey

Career Opportunity: Successful interns may receive a permanent job offer

By joining us, you’ll have the opportunity to expand your skills and apply them to meaningful work with a global organization.

Who are we:

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Come join our team where you’ll make technology happen in surprising ways.

What will you do:

• Support the Global Master Data Operations team with day-to-day activities.

• Coordinate communication with internal teams and key stakeholders.

• Track project actions, tasks, and follow-ups across ongoing initiatives.

• Support key projects and initiatives within the Global Master Data Operations team.

• Prepare reports, presentations, and data summaries for various business needs.

• Contribute to initiatives focused on improving data quality and accuracy.

• Gain exposure to global operations and cross-functional business activities.

• Develop experience in stakeholder management and business transformation.

What are we looking for?

• Excellent verbal and written communication skills in English.

• Strong organisational and follow-up capabilities.

• Interest in business operations, communications, or international relations.

• Good analytical and problem-solving skills.

• Ability to work independently and manage multiple priorities.

• Strong attention to detail and willingness to learn.

• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams) and AI assistants.

• Collaborative mindset and ability to work in a global team environment.

• Interest in data management, reporting, and process improvement.

Why join us?

• Paid internship – Yes, indeed!

• Hybrid work model – Flexibility at its best!

• Additional health & life insurance – We've got you covered!

• Food vouchers & transport allowance – Because we care!

• Well-being programs – Your health matters to us!

• Company discounts – Enjoy exclusive perks!

• Workshops & trainings – Learn from the best!

• Career growth opportunities – Your future starts here!

• And last but not least – A brand new office!

Ready to launch your career? Apply now and take the first step toward your future!

*Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.

#LI-Hybrid #LI-NB2 #IngramMicroBulgaria

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

About the role:
As a Solutions Architect - Nutanix, you'll play a pivotal role in driving technical excellence and delivering innovative hybrid multicloud, virtualization, and infrastructure solutions across Ingram Micro's partner ecosystem. You'll be responsible for managing pre-sales and post-sales technical engagement, assessing customer requirements, and providing expert guidance on Nutanix technologies and solution architectures.

You'll be a trusted advisor to our partners, helping them design, position, and deliver Nutanix solutions that solve complex business and technical challenges. Working closely with Nutanix, channel partners, and internal sales teams, you'll enable partner success through technical leadership, solution design, education, and innovation.

Key Responsibilities:

• Manage pre-sales and post-sales technical support activities across the Nutanix portfolio
• Build and maintain strong technical and commercial relationships with Nutanix and partner teams across Australia and New Zealand
• Deliver technical enablement, workshops, and training sessions to the partner community
• Provide solution design, architecture, sizing, and configuration guidance for Nutanix opportunities
• Assist partners with proposals, tenders, proof of concepts, and technical presentations
• Assess customer environments and provide recommendations aligned to business and technical objectives
• Design, scope, size, and quote Nutanix solutions for partners and end customers
• Support partners through customer discovery, solution positioning, and competitive differentiation
• Maintain required Nutanix technical certifications and stay current with emerging technologies and platform enhancements
• Collaborate with Ingram Micro sales, vendor, and technical teams to maximise Nutanix revenue and growth opportunities
• Support partner adoption of Nutanix cloud, virtualization, storage, data protection, and hybrid multicloud solutions
• Provide technical escalation support and act as the primary technical conduit between Nutanix and the channel ecosystem

What You'll Bring

You'll either be an experienced infrastructure, cloud, or virtualization specialist, or a rising technical talent looking to grow your architecture career. We need someone who is comfortable engaging with technical and business stakeholders alike, translating requirements into practical solution designs and confidently presenting recommendations.

You'll enjoy working with partners, building capability through technical enablement, and helping organisations modernise their infrastructure through Nutanix technologies. Strong communication, consulting, and problem-solving skills will be critical to your success.

You'll have:

• Proven experience designing and delivering infrastructure, virtualization, cloud, or hybrid multicloud solutions
• Strong understanding of enterprise datacentre architecture, storage, compute, networking, and disaster recovery concepts
• Experience with Nutanix solutions including Acropolis Hypervisor (AHV), Nutanix Cloud Platform (NCP), Prism, and data protection technologies is highly desirable
• Knowledge of virtualization platforms such as VMware vSphere, Microsoft Hyper-V, or alternative hypervisors
• Understanding of hybrid cloud and public cloud platforms including Microsoft Azure, AWS, and Google Cloud
• Experience with infrastructure modernisation, workload migration, and business continuity solutions
• Familiarity with containerisation and Kubernetes technologies, including Nutanix Kubernetes Platform (NKP), is advantageous
• Experience conducting technical workshops, demonstrations, proof of concepts, and partner enablement activities
• Strong troubleshooting, solution architecture, and technical consulting capabilities
• Excellent presentation, communication, and stakeholder management skills
• Ability to work independently while collaborating effectively across sales, vendor, and technical teams
• Relevant Nutanix, VMware, cloud, or infrastructure certifications are highly regarded

What’s On Offer

Your growth is our priority. Access LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organization like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory.

At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

• Genuine Career Progression Opportunities
• Hybrid Working Environment
• Training & Development
• Competitive Remuneration Package
• Staff Purchase Policy and a generous Benefits Scheme

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

At Ingram Micro, we believe our people are our most important asset which is why we endeavour to create a positive & rewarding environment for our teams.

If you're ready to make a significant impact in driving sales growth, then we welcome you to apply for the role of Solution Architect. Join us and be part of a company that is shaping the future of the ICT industry.

#LI-TS
#LI-Hybrid

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialised marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.

About the role:

The Vendor Business Manager (VBM) - Oracle serves as a trusted advisor to the Ingram Micro partner ecosystem, owning the end-to-end Oracle strategy and vendor relationship while driving the growth of Oracle cloud, database, infrastructure, and applications solutions across our channel network. Through strategic partner engagement, enablement initiatives, and go-to-market execution, the VBM is accountable for accelerating Oracle's market presence, increasing partner adoption, and delivering sustainable revenue growth.

Role responsibilities

• Developing and executing a business plan aligned with Oracle's strategic objectives and Ingram Micro's growth ambitions
• Driving Oracle Cloud, Database, Infrastructure, and Application solution adoption across reseller, managed service provider, and specialist partner communities
• Coordinating and executing marketing initiatives, campaigns, and demand generation activities while measuring return on investment
• Developing and managing partner recruitment, enablement, certification, and growth programs
• Acting as the key liaison between Oracle, Ingram Micro sales teams, and channel partners to drive alignment and execution
• Building and maintaining a healthy sales pipeline through proactive opportunity identification, forecasting, and partner engagement
• Driving vendor-funded programs, incentives, promotions, and rebate initiatives to increase partner participation and revenue growth
• Staying up to date with Oracle technologies, cloud innovations, licensing models, and market trends to support competitive positioning
• Supporting partners with go-to-market strategies, business planning, and solution positioning to maximize customer outcomes
• Identifying opportunities for cross-vendor collaboration and adjacent technology solutions to enhance the overall partner value proposition
• Monitoring business performance against revenue, profitability, and market share objectives and implementing corrective actions where required

What you'll bring:

• A positive, commercially minded, and results-driven approach with a passion for technology and partner success
• 4-6 years of experience in channel sales, vendor management, business development, or cloud/software sales
• Strong understanding of cloud technologies, enterprise software, and subscription-based business models
• Experience working with Oracle solutions, cloud platforms, or related enterprise technology vendors is highly desirable
• Demonstrated ability to develop and execute strategic business plans that drive measurable outcomes
• Strong relationship management skills with the ability to influence stakeholders across vendors, partners, and internal teams
• Excellent analytical, forecasting, and commercial decision-making capabilities
• Exceptional written, verbal, and presentation communication skills
• Proven ability to work collaboratively within high-performing teams and manage multiple priorities effectively
• Bachelor's degree or equivalent combination of education and experience
• Established reseller, channel partner, or cloud ecosystem relationships within the ANZ market preferred
• Strong product, licensing, and solution knowledge across enterprise technology environments preferred

What’s on Offer:

Your growth is our priority. Access LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organisation like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory.

At Ingram Micro, we believe our people are our most important asset, which is why we endeavour to create a positive & rewarding environment for our teams. We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

• Genuine Career Progression Opportunities
• Hybrid Working Environment
• Training & Development
• Competitive Remuneration Package
• Staff Purchase Policy and a generous Benefits Scheme

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for

employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Final offers of employment are subject to the completion of relevant pre‑employment background checks.

If you're ready to make a significant impact in driving growth, then we welcome you to apply for the role of Vendor Business Manager Oracle. Join us and be part of a company that is shaping the future of the ICT industry!

#LI-TS
#LI-Hybrid

At Ingram Micro, we're helping businesses realize the promise of technology by delivering innovative solutions that power growth, transformation, and opportunity around the world. As a global technology leader, we connect people, technology, and business outcomes at scale, creating meaningful impact for customers, partners, and communities.

Our AI Center of Excellence plays a critical role in this journey, bringing together business, product, engineering, data, and platform teams to develop and scale AI-powered solutions that drive measurable value.

We believe the best innovations come from diverse perspectives, strong collaboration, and a shared commitment to excellence. Guided by our Tenets of Success, Results, Integrity, Imagination, Courage, Responsibility, and Talent, we foster an inclusive culture where individuals are empowered to learn, grow, challenge what's possible, and make an impact. Together, we're shaping the future of technology and creating opportunities for our people to do the best work of their careers.

What You'll Do: Your Role in Making an Impact

As an AI Enablement Technical Program Manager (Consultant, Program Management), you will lead the end-to-end delivery of strategic enterprise AI programs, helping transform innovative ideas into scalable solutions that deliver meaningful business outcomes. Reporting to the Program Manager Lead, you will serve as the bridge connecting business stakeholders, product teams, AI engineering, development, data engineering, and platform teams to ensure successful execution across multiple initiatives.

In this role, you will define program roadmaps, establish milestones and success measures, and guide the prioritization of AI use cases aligned to organizational goals. You will drive cross-functional coordination, manage risks and dependencies, and maintain alignment between technical delivery and business value realization. You will oversee the deployment of enterprise AI and Agentic AI solutions, ensuring adherence to best practices across model lifecycle management, monitoring, governance, and operational excellence. Additionally, you will provide executive-level visibility into program progress, support organizational adoption of AI capabilities, and help ensure all solutions meet Responsible AI, security, and data privacy standards. Your contributions will directly influence how Ingram Micro scales AI innovation across the business.

What You Bring to the Role: Professional Experience & Skills

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related discipline.
• Approximately 5 to 10 years of experience in Technical Program Management, technology delivery, or a similar leadership role managing complex, cross-functional initiatives.
• Proven success delivering large-scale technology, AI/ML, data platform, or digital transformation programs from concept through production deployment.
  • Strong understanding of AI and machine learning concepts, including GenAI, data pipelines, model lifecycle management, and enterprise AI delivery practices.
  • Experience leading enterprise AI, machine learning, or data platform programs at scale.
  • Familiarity with MLOps practices, model monitoring, retraining frameworks, and AI governance standards.
  • Exposure to Agentic AI, multi-agent orchestration, automation platforms, or intelligent workflow solutions.
• Experience working within Agile, Scrum, hybrid, or large-scale enterprise delivery environments.
• Experience working with cloud-based platforms, particularly Google Cloud Platform, AWS, or similar environments.
• Certification or formal training in Project Management, Agile, Scrum, SDLC, or related methodologies is highly valued.

• Central point of contact for internal and external stakeholders.
• Monitor and manage daily transport operations for the CEE region.
• Ensure compliance with Service Level Agreements (SLAs) agreed with external partners.
• Responsible for costs and budget management, including monthly reporting.
• Develop, maintain, and monitor Key Performance Indicators (KPIs).
• Optimize processes by analyzing existing workflows, identifying improvement opportunities, and designing future-oriented processes.
• Provide support and consulting to internal departments on transportation-related topics.
• Build, maintain, and further develop relationships with industry associations and working groups.
• Independently manage and lead projects aimed at improving quality, customer satisfaction, and operational processes.
• Collaborate closely with internal stakeholders in accordance with the RACI matrix.
• Lead regular quality review meetings with external carriers.
• Define and ensure compliance with internal packaging and shipping standards.
• Ensure compliance with all relevant internal policies and regulations within the department.
• If applicable, assume disciplinary leadership responsibility for assigned employees.

Qualification Requirements (including but not limited to)

• Completed apprenticeship as a Freight Forwarding and Logistics Services Specialist (or another commercial/business qualification).
• Additional transport-related professional qualifications are desirable.
• Extensive practical experience in transport management.
• Comprehensive knowledge of transportation negotiations.
• At least 5 years of professional experience in logistics or forwarding environments.
• Established network within the freight forwarding industry in the CEE region.
• Initial leadership experience.
• Project management experience.
• Language skills: Polish; English proficiency (minimum B2 level).
• Very good MS Office skills, particularly Outlook and Excel.
• Willingness to travel (10%)

Personal Competencies

• Strong communication skills and confident professional presence.
• High degree of ownership, decision-making capability, and sense of responsibility.
• Strong team-oriented mindset.
• Ability to manage and navigate complexity.

Onboarding Modules

• Training in all operational processes within the area of responsibility (Germany).
• Training in IT applications (including Transport Management Software, Business Intelligence, Impulse, etc.).
• Go-to-market familiarization in Poland, Hungary, and Romania.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary

As a Sr. Equipment Operator, you will play an essential role in supporting safe and efficient warehouse and distribution center operations. You will operate gas- and electric-powered forklifts to safely move, load, unload, stack, and transport materials, products, parts, and finished goods throughout the facility.

This role is responsible for supporting shipping and receiving operations, material handling, inventory accuracy, and warehouse organization while following all safety procedures and operational guidelines. The successful candidate will demonstrate strong attention to detail, sound judgment, and the ability to work independently in a fast-paced warehouse environment.

Key Responsibilities

• Operate forklifts and other material handling equipment to safely move, load, unload, stack, and transport materials throughout the warehouse.

• Load and unload incoming and outbound transportation vehicles, including raw materials, components, unfinished products, and finished goods.

• Move materials and inventory between designated warehouse locations while maintaining safe and efficient product flow.

• Perform required forklift and equipment safety inspections before operating equipment.

• Follow all warehouse safety procedures, company policies, and applicable OSHA requirements.

• Maintain accurate inventory by properly handling, storing, and tracking materials and products.

• Identify and report inventory discrepancies, damaged materials, or other issues to the appropriate team members.

• Maintain organized and safe work areas to support efficient warehouse and distribution center operations.

• Assist with shipping, receiving, staging, replenishment, and other warehouse activities as needed.

• Serve as a knowledgeable resource for less experienced team members and may provide training, guidance, or work direction.

• Identify opportunities to improve warehouse processes, workflows, and material handling practices.

• Exercise independent judgment when resolving non-routine operational issues and make recommendations to improve efficiency and effectiveness.

• Perform additional warehouse and material handling responsibilities based on business needs.

What You Bring to the Role

• High school diploma or equivalent required; an associate degree or equivalent experience is preferred.

• Forklift certification or the ability to obtain and maintain required forklift certification.

• Demonstrated experience operating forklifts in a warehouse, distribution center, manufacturing, logistics, or material handling environment.

• Strong knowledge of warehouse operations, material handling, shipping and receiving, and inventory processes.

• Ability to safely operate gas- and/or electric-powered forklifts and other material handling equipment.

• Strong attention to detail and commitment to inventory accuracy and workplace safety.

• Ability to work independently, exercise sound judgment, and resolve operational issues.

• Strong communication, organization, and problem-solving skills.

• Ability to provide guidance, training, or mentorship to less experienced team members.

• Ability to work effectively in a fast-paced warehouse or distribution center environment.

Experience Requirements

• Associate degree or equivalent experience with a minimum of 5 years of functional experience; OR

• High school diploma or equivalent with a minimum of 8 years of functional experience, including at least 4 years of position-specific experience.

The typical base pay range for this role across the U.S. is USD $43,800.00 - $70,100.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Salary - $80,000 + 10% annual target bonus.

Shift Hours: Mid-shift starting at 10:00 a.m., providing overlap between first and second shifts. Additional hours, including overtime, may be required based on business needs.

Why Ingram Micro? We offer world class benefits and 401K beginning on day 1 of employment, including:

• Benefits Day One – Medical, Dental, Vision, 401K Match
• PTO – Vacation, Sick Time, Paid Holidays
• Career Growth – Tuition reimbursement, leadership development program, mentorship, and promotion opportunities
• Wellbeing & Balance – Paid parental leave, HSA/FSA options, life & disability insurance, Employee Assistance Program.
• Culture & Perks – Appreciation events, Spirit Days, Holiday Meals, and Community Fundraisers

What You'll Do:

• Lead and Develop Your Team: Supervise and coach warehouse associates, set performance goals, and provide regular feedback to drive growth and resolve issues.
• Manage Operations: Oversee the receipt, storage, and shipment of inventory, ensuring process adherence and optimizing efficiency.
• Ensure Accuracy: Audit goods, maintain accurate inventory records, and prioritize tasks to meet deadlines and improve workflows.
• Project Management: Lead projects from start to finish, manage tasks, deadlines, and drive continuous improvements in warehouse processes.
• Collaborate and Problem-Solve: Work with other teams to ensure timely deliveries, troubleshoot operational issues, and adapt to changes.
• Ensure Safety: Maintain safety protocols and a secure work environment for employees and materials.

What You Bring:

• Experience: 5+ years in warehouse operations, with at least 3 years in a leadership role. Strong knowledge of conveyance systems, WMS, and lean warehouse operations. Experience in outbound logistics.
• Leadership: 2+ years Proven ability to guide, develop, and coach a team, including having critical conversations to improve performance.
• Project Management: Strong organizational skills and the ability to lead projects, meet deadlines, and improve processes.
• Microsoft Excel: Basic to intermediate proficiency, including the ability to create pivot tables for data analysis.
• Problem-Solving: Ability to seek out knowledge, troubleshoot challenges, and adapt to operational changes.
• Communication: Strong verbal and written communication skills for leading teams and collaborating across departments.

Thorough knowledge of department processes. Point person to resolve issues elevated by support personnel. High School Diploma or equivalent experience required. Four year college degree not required but strongly preferred. Minimum 5 years functional experience including a minimum of 3 years specific experience and 1 year of leadership experience.

The typical base pay range for this role across the U.S. is USD $72,700.00 - $116,300.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Location: Egypt

Your Opportunity at Ingram Micro

Ingram Micro is a leading technology company for the global information technology ecosystem.

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

Here, we believe we grow further, together, empowering talented people to innovate, lead, and create meaningful impact while shaping the future of technology.

The Opportunity

As the Sr. Sales Account Manager - HPE, you will play a critical role in driving growth across HPE Compute and Storage solutions in Egypt. Working closely with partners, customers, and internal stakeholders, you will develop strategic account plans, increase product adoption, and expand market share. This role is ideal for a sales professional who combines strong business insight, customer focus, and a results-driven mindset to identify opportunities, influence decisions, and deliver sustainable revenue growth.

The Impact You'll Make

• Build and grow strategic relationships with customers, channel partners, and key stakeholders across the Egyptian market.

• Drive revenue growth and market expansion for HPE Compute and Storage solutions through consultative selling and account development.

• Identify, qualify, and close new business opportunities while expanding existing customer investments.

• Collaborate with vendor, marketing, sales, and technical teams to create and execute business plans that increase stock movement and sales performance.

• Analyze market trends, customer needs, and competitive activity to develop effective sales strategies and achieve business objectives.

• Lead customer engagements, presentations, and negotiations that strengthen long-term partnerships and increase profitability.

The Expertise You'll Bring

• Demonstrated success managing customer accounts and achieving sales targets within the IT, infrastructure, data center, or enterprise technology industry.

• Experience selling Compute, Storage, or related infrastructure solutions with a strong understanding of customer business challenges.

• Proven ability to develop strategic account plans, influence stakeholders, and drive complex sales opportunities to closure.

• Strong commercial acumen, analytical thinking, and ability to balance multiple priorities in a fast-paced environment.

• Excellent relationship-building, communication, and collaboration skills with customers, partners, and cross-functional teams.

The Growth You'll Experience

• Opportunity to work with one of the world's leading technology vendors and a broad portfolio of innovative infrastructure solutions.

• Exposure to regional and global business opportunities across Ingram Micro's extensive ecosystem.

• A collaborative environment that supports professional development, learning, and career growth.

• The ability to make a measurable impact on business growth, customer success, and market expansion.

At Ingram Micro, we invest in your future. Through continuous learning, leadership opportunities, and a commitment to fostering innovation, we ensure every team member thrives in their career journey.

If you're enthusiastic, motivated, and ready for a new challenge, we'd love to hear from you. We encourage applications from people of all backgrounds, experiences, and identities, even if your experience doesn't match every qualification.

Let's shape tomorrow.
Your ambition empowers tomorrow's technology, today.

Ingram Micro has earned Great Place to Work Certification™ for 2026-2027 in Canada! This prestigious recognition reflects our commitment to our people and our culture. Ingram Micro Canada has also been recognized on the Canadian 2026 Best Workplaces in Technology list.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This position is a hybrid role based in our Mississauga, Ontario office where you will work 3 days in the office and 2 days remotely.

Position Summary: Seeking a hands-on senior people leader to own the Microsoft support partnership end to end. This is a highly accountable ownership role with responsibility for the contract, SLA framework, escalation pathways, and leadership of a global Vendor Technical Support team. Success is defined by building a partnership that operates through disciplined processes rather than individual effort, with measurable commitments, clear ownership, a respected governance cadence, and a team equipped to address real-world support demands. Extensive experience within the Microsoft partner ecosystem is essential, including Unified or Premier Support agreements, Partner Center, severity and escalation management, CSAM engagement, and broad exposure across the Microsoft portfolio, including Modern Work (M365) and Azure. This opportunity is well suited for a leader who thrives on owning and driving accountability for strategic vendor relationships.

Responsibilities:

Own the contract:

• Own the Microsoft support contract end to end: entitlements, consumption, amendments, and renewal readiness. Know the terms cold and keep a complete, current view of them.
• Turn every verbal commitment from the vendor into a dated, owned action in a gaps-and-commitments tracker. Nothing lives on a promise.
• Partner with Strategic Sourcing, Legal, and Finance on terms, amendments, consumption caps, and cost allocation.

Set the SLAs and hold the line:

• Define and negotiate vendor SLAs and success metrics: initial response, resolution and MTTR, and escalation response by severity.
• Hold the vendor accountable to them with data, every week. Flag misses early and drive them to closure.
• Run aged-case governance with the vendor: named owners, weekly closure plans by bucket, and structured escalation into vendor product and engineering groups when cases stall.

Build and run the escalation paths:

• Design the end-to-end escalation architecture with the vendor: severity definitions and intake, critical-situation paths, after-hours coverage, and named routing so no case depends on a single individual.
• Own the governance rhythm: weekly operational syncs, monthly steering committees, quarterly business reviews, and executive onsite.

Lead from the front:

• Be the senior escalation point for high-impact customer issues across the Microsoft portfolio. Personally drive the most critical cases to resolution.
• Get on the phone with partners and customers during critical escalations. Visible, calm, accountable.
• Run root cause analysis on the escalations that keep coming back, and feed what you learn into problem management, so they stop coming back.

Lead the team:

• Build, mentor, and develop a global team of vendor technical support engineers. Own performance management and career growth for your people.
• Hire and train for the workload mix we actually see. Build depth across Modern Work (M365) alongside the rest of the Microsoft portfolio.
• Design sustainable coverage: follow-the-sun, on-call, and weekend rotation that protects both customers and people.

Manage the numbers and the reporting:

• Define and own the vendor performance scorecard: MTTR end to end and vendor-controlled, escalation rate, aged backlog, SLA attainment, and CSAT. Flag trends and risks early.
• Hold the line on data hygiene. Vendor case IDs captured at source, dashboards reconciled to a single version of the truth, and data leadership can actually trust.
• Pull together the weekly read for leadership: what is happening, what is at risk, and what you recommend.

Use automation to lighten the load:

• Drive API-based case exchange (eBonding) between our ticketing platform and vendor systems so escalation runs on rails, not swivel chairs.
• Champion AI-assisted workflows across the vendor queue: triage, case pre-population, and automated follow-up on aging vendor tickets.
• Keep vendor knowledge access and team enablement current so the team and our AI tools give customers the right answer.

Work across the org:

• Partner with Product, Engineering, and platform teams to push chronic issues upstream and improve supportability at the source.
• Coordinate with global and regional support teams on demarcation, routing, and knowledge and state transfer.
• Support security compliance and access governance, including clean onboarding and offboarding of vendor portal access.

What you bring to the role:

• Bachelor’s degree in computer science, Information Technology, or related field.
• Minimum of 8-10 years of experience in enterprise technical support, support operations, and partner/vendor management, including significant experience within the Microsoft ecosystem.
• Minimum 5+ years of experience leading technical teams, ideally in a global, multi-region model.
• Must have Microsoft partnership experience.
• Experience with Unified or Premier support agreements, CSP and Partner Center, Microsoft severity and escalation models, CSAM/TAM engagement, and product group escalation.
• Working fluency across the Microsoft cloud portfolio Modern Work (Exchange, SharePoint, Teams, Entra ID) and Azure enough to lead escalations, assess vendor performance, and coach engineers.
• A track record defining and negotiating vendor SLAs, running QBRs and steering committees, and building performance scorecards.
• Proven experience managing and resolving complex customer escalations in high-pressure environments, with the ability to communicate effectively with executive stakeholders.
• Solid hands-on experience with a service desk or ticketing platform. Zendesk is a plus, and comfort with support analytics (Power BI) and API integration concepts helps too.
• Experience standing up or resetting a strategic vendor support program, or exposure to AI-enabled support operations is an asset.
• The following Microsoft certifications are considered strong assets. Candidates who do not currently hold these certifications may be expected to obtain the most relevant certification(s) within the first three months of employment: Microsoft 365 Certified: Administrator Expert, Microsoft Certified: Azure Administrator Associate (AZ-104), Microsoft Certified: Azure Solutions Architect Expert (AZ-305), and Microsoft Security certifications, including SC-900 and other Security Associate or Expert-level certifications.
• Comfortable supporting a global, 24x7 follow-the-sun model, including after-hours and on-call rotation when needed.
• Strong ownership mindset with end-to-end accountability for contracts, SLAs, and escalations, ensuring issues are driven through to resolution.
• Able to move seamlessly from negotiating a contract amendment one moment to leading a Severity A incident bridge the next.
• Remains calm under pressure and excels at leading critical escalations when strong leadership is required.
• Disciplined and detail-oriented, maintaining clean, reliable data and consistently following through on commitments.
• An effective communicator who builds strong relationships with engineers, executives, and vendor partners alike.
• Able to hold a vendor accountable while keeping the partnership strong.
• Must be able to travel within North America, typically only 1-2 times a year as needed.
• *This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

The typical base pay range for this role across Canada is $155,000 -165,000 CAD per year. The ranges above reflect the potential annual starting base pay across all of Canada for all roles. Individual base pay within each range depends on various factors, including work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. This role is for an existing vacancy and will not use AI for screening applicants.

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on a position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!

Equal Opportunity Statement

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to AODAFeedback@ingrammicro.com. This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micro’s Commitment to ESG (Environment, Social & Governance)

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here – Ingram Micro ESG.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at http://www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Job Information

Ingram Micro is looking for a Technical Billing Support Engineer to join our high-performing support team and provide expert-level technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex product issues and contributing to continuous product and process improvement. You’ll be deeply embedded in our product ecosystem, collaborating across engineering, product, and customer-facing teams to ensure a top-notch customer experience. You must be a quick learner and love challenging yourself to constantly raise the bar. This opportunity requires strong problem-solving skills, an aptitude for team collaboration and open communication to improve and optimize applications and processes used to support, monitor and maintain critical systems in order to minimize downtime. You'll work with a diverse and multi-cultural team that spans cultures, continents, and time zones to serve our global customer base. You'll be a part of a culture that emphasizes trust, open communication, and continuous learning.

Key Job Functions/Requirements

· Handling support requests from customers, by staying on top of new features and enhancements and being subject matter expert, and providing level two diagnoses and issue resolution

· Triaging to internal and external teams, pushing for resolution within OLAs by being the Customer advocate with Engineering, Development, Vendor teams

· Monitoring systems and handling events, proactive

· Recognizing and acknowledging alerts, responding to alerts or emergency issues within 5 minutes during working hours (Event Management)

· Act as a first responder to service outages and performance degradation by moderating conference calls and engaging triage teams to restore service in the shortest time possible (Incident Management)

· Document, publish and maintain knowledgebase articles to help optimize the workforce

· Passion for providing exemplary customer service, strong customer focus

· Established and productive professional individual contributor. Works independently with general supervision. Problems faced are difficult and may be complex. May influence others within the job area through explanation of facts, policies and practices.

· Works on moderate to complex projects. Uses company standard policies and procedures to resolve a variety of issues

· Exercises judgment within defined procedures and practices to determine appropriate action. Receives moderate level of guidance. Work is reviewed for soundness of judgment and overall accuracy

· Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills

· Familiarity with Azure storage solutions, backup and recovery strategies, S2S VPN, and familiarity with other Azure services

· Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues

· Implementing security measures: Applying security best practices to Azure Virtual Desktop settings, such as multi-factor authentication, encryption, and network security measures, to defend against unauthorized access and data breaches

· Monitoring and troubleshooting entails maintaining peak performance and finding and fixing any issues that develop

· Assisting partners with technical difficulties connected to Azure and providing documentation, such as user guides and knowledge base articles, to facilitate self-service troubleshooting and user training

· Attain high level of customer satisfaction within the defined SLAs

· Engage the client closely to drive long running/high priority cases by removing blockers, advocating these cases to vendors, and driving a successful closure to the issues with minimal MTTR

· Strong knowledge of Microsoft Office 365

· Passion for driving exceptional customer experience

· Previous experience troubleshooting and debugging SaaS cloud solutions is an asset

· Ability to work through ambiguity and thrive in a rapidly changing business environment

· Eager to learn new technologies

· Self-motivated and proactive in performing duties

Education

· Bachelor’s Degree in Computer Science or equivalent

Minimum Experience

· 4+ years

Specialized Knowledge & Skills

· Knowledgeable with: SaaS platforms and Cloud Services (i.e. MS Azure, AWS, GCP)

· Knowledge of CSS, HTML, and related technologies

· Knowledgeable in Agile Management Tools (i.e. Confluence, JIRA)

· Strong knowledge of Web Services and Serialization (i.e. XML, JSON, SOAP, REST)

· Hands-on experience with Zendesk

· Experience with SAP

· Experience with SQL and database concepts

· Experience working with Webservers and Databases, Apache, IIS, MySQL, MSSQL and PostgreSQL

· Working with Monitoring tools (e.g. Zabbix, Datadog, Monitis)

· Strong knowledge of Application, Protocols: DNS, HTTP, HTTPS (SSL), FTP

· Understanding of and experience working on Linux or Windows environments

Additional Knowledge & Skills

· Knowledge of or certification in: ITIL

· Knowledge of or certification in: Microsoft Azure, GCP, or AWS

· Hands-on experience with Cloud platforms such as Microsoft Azure

· Programming/scripting experience at least some of the following: Bash, Python, PowerShell, PHP

· Knowledge of SQL

· Exposure to virtualization and orchestration technologies such as Docker and Kubernetes

· Multi-languages: Preferred but not mandatory: Spanish, French, Portuguese, German, or Italian is a plus

Other Information:

Work Setup: Hybrid - 10x a month RTO (flexible – prefers the team to have common work day)

Work Schedule: NA shift and weekend coverage but based on business needs

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Ingram Micro is seeking a Sr. Paralegal, Corporate Securities & Governance who is highly organized, detail-oriented, and able to manage simultaneous matters without losing accuracy. The ideal candidate is a proactive self-starter who can operate independently, spot issues, and drive work to completion with minimal oversight. A consummate professional, the successful candidate has high judgment around confidentiality and sensitive corporate information, excellent written and verbal communication skills, and can work effectively with attorneys, executives, external counsel, and cross-functional partners.

Your role:

Corporate Secretarial Support

• Maintain the Company’s governance policies, committee charters, corporate records, governance trackers, and related materials

• Prepare Board and Committee presentation templates and support the preparation, review, finalization, and distribution of Board and Committee materials

• Maintain calendars, trackers, and databases for Board and Committee meeting materials, approvals, action items, and related governance processes

• Facilitate and manage onboarding processes for directors and officers, including Forms ID, questionnaires, certifications, and onboarding materials

• Support the annual Board and Committee self-evaluation process

• Prepare responses to internal and external audit requests, ensuring accurate production of documentation and coordination of supporting documentation

SEC Filing and Disclosure Support

• Support the drafting and coordination of the Company’s SEC filings, including Forms 10-K, 10-Q, 8-K, DEF 14A, earnings materials, registration statements, and related disclosure documents

• Own the preparation and filing of Section 16 reports, including Forms 3, 4, and 5, powers of attorney, beneficial ownership tracking, and related filing support

• Assist with preparation and coordination of annual meeting materials, director and officer questionnaires, proxy-related materials, and related governance and disclosure processes

• Maintain the Company’s and Section 16 filers’ EDGAR Next accounts and related credentials, permissions, records, and processes

• Maintain compliance calendars, checklists, and internal procedures for periodic, annual, and event-driven reporting deadlines

• Help maintain insider lists, training materials, FAQs, templates, and other resources related to securities compliance and public company obligations

• Support equity, stockholder, and beneficial ownership-related processes, including internal tracking, recordkeeping, and coordination with relevant stakeholders

Governance Operations and Entity Management

• Manage subsidiary governance of U.S. entities, and support subsidiary governance of non-U.S. entities, including formations, qualifications, withdrawals, dissolutions, conversions, annual reports, franchise tax filings, certificates of good standing, name changes, conversions, internal mergers, and DBAs.

• Working collaboratively with local counsel for non-U.S. entities, manage and maintain the global entity compliance calendar, maintain the global subsidiary list and entity database, and ensure accuracy of directors/officers, signatories, and organizational charts.

• Support board and shareholder governance matters, including organizing directors, officers and/or authorized signatories’ appointments and resignations, preparing board and shareholder meeting materials, drafting resolutions, written consents, secretary's certificates, and incumbency certificates.

• Support Ingram Micro’s international entities with board and shareholder meetings, corporate maintenance, local filings, KYC requests, apostilles, legalizations, and cross-border documentation.

• Respond to diligence requests in connection with financings, acquisitions, audits, commercial transactions, and regulatory inquiries.

• Be able to assist with in-house notarizations (if licensed as a State of California Notary Public).

• Own and continuously improve entity management tools, workflows, and internal knowledge resources; help build scalable processes.

• Partner with cross-functional teams on matters including equity administration, tax, compliance, insurance, and trademark/IP record maintenance.

What you bring to the role

• Have 8+ years of functional experience and 5+ years in securities and corporate governance, in a paralegal role in a global corporate legal department and/or law firm.

• Experience supporting SEC filings, Section 16 filings, proxy statements, or public company governance

• Have proven expertise in U.S. entity management and corporate administrative and compliance work; international entity management experience is preferred.

• Have strong experience with entity structuring – incorporations, dissolutions, mergers, and restructurings – including related post-closing work.

Preferred Qualifications:

• Experience supporting international entity management, including formations, governance, and annual maintenance.

• Experience supporting financings and secondary offering transactions.

• Familiarity with entity management platforms and board portals.

• Proficiency with EDGAR, EDGAR Next, Computershare, or Workiva software

• Strong judgment and discretion when handling confidential, sensitive, and material non-public information

• Excellent written and verbal communication skills

• Proactive mindset with a focus on improving workflows, templates, and operating procedures

• Interest in using technology and AI to improve efficiency, accuracy, and legal service delivery

• Proven ability to operate independently with minimal day-to-day instruction, effectively prioritizing high-volume, deadline-driven workflows.

• An ABA Paralegal certificate.

• A valid State of California Notary Public License.

Role-specific policy:

For this role, we expect all staff to be able to work from our Irvine, California office at least 3 days a week, with opportunity for 2 days a week remote.

#LI-LB2

The typical base pay range for this role across the U.S. is USD $97,600.00 - $165,900.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

Assembles electronic or electro-mechanical assemblies, sub-assemblies or products according to product specifications. Follows established procedures and applies knowledge of concepts, practices and procedures in wiring, soldering, component installation, and cable harnessing to assemble units. Ensures conformance to specified tolerances. May disassemble and correct malfunctions. Other responsibilities may include the assembly of test kits or other packing/labeling tasks.

What you bring to the role:

Entry-level position typically requiring little to no prior experience. Work is routine or follows standard procedures. Work is closely supervised. Problems faced are routine with clearly defined solutions. Communicates information that requires little explanation or interpretation.

Possesses moderate understanding of general aspects of job. Works on assignments that are routine in nature, requiring limited judgment. Has little or no role in decision-making.

Works under close direction of senior personnel in the functional area. Normally receives detailed instructions on all work.

High School Diploma or equivalent. 0-1 year general experience. 1 year functional experience strongly desired. Acquires job skills and learns company policies and procedures to complete routine tasks.

The typical base pay range for this role across the U.S. is USD $33,300.00 - $50,000.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

About the Role

We're hiring a Pre-Sales Solution Design Associate to work directly with reseller and internal partners over the phone, helping them build complete technology solutions for their customers. You'll uncover what a customer actually needs, then put together the right mix of products, services, warranties, and support to meet it, while spotting the cross-sell and upsell opportunities that come with doing that well.

This is a consultative, relationship-driven role. You're not reading a script, you're diagnosing a business need and building the answer.

What You'll Do

• Talk through customer requirements, budget, timeline, and business goals with reseller and internal partners
• Recommend and assemble complete solutions: products, services, warranties, maintenance, and adjacent technologies
• Identify cross-sell and upsell opportunities that add real value, not just line items
• Support partners across phone, email, chat, and scheduled virtual meetings
• Log opportunity details accurately: budget, end user, requirements, decision process, expected close date
• Hit your productivity, engagement, and sales metrics consistently
• Work with internal teams to keep the customer experience smooth end to end

What You Need

• Bachelor's degree in Computer Engineering, Computer Science, Information Systems, or equivalent
• Must have at least 2-3 years in Pre-sales, technology, customer support, or a solutions role
• Strong English written and verbal communication
• Comfortable with Microsoft Office and standard business software
• Able to juggle multiple priorities without losing track of details
• Willing to work on night shift (US timezone) and 10 days RTO monthly (2 consecutive weeks)

Nice to Have

• Technology industry certifications
• Experience selling or supporting technology products and solutions
• Background in consultative sales, account management, inside sales, or technical support
• Working knowledge of IT hardware, software, cloud, or networking

Why This Role

• Direct exposure to a broad portfolio of technology solutions, not a single product line
• Room to grow within the technology industry
• Performance-driven culture with competitive compensation
• Ongoing learning and development support

This is a summary of core responsibilities, not an exhaustive list of duties.

Ingram Micro is an equal opportunity employer. All qualified applicants receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

#LI-Hybrid

About the Role

We're hiring a Claims Specialist to support the end-to-end management of vendor marketing claims, ensuring accurate submission, tracking, reconciliation, and recovery of claim funds. In this role, you'll work closely with internal stakeholders, partners, and vendors to ensure claims meet program requirements and are processed efficiently. This is a detail-oriented and analytical role that requires strong documentation review skills, stakeholder coordination, and the ability to manage multiple deadlines while maintaining compliance with vendor guidelines.

What You'll Do

• Review billing packets, Proofs of Execution (POEs), invoices, and supporting documentation to ensure completeness and accuracy
• Prepare and submit marketing plans through vendor portals as required for claim eligibility
• Submit marketing claims through vendor portals and email channels within established timelines
• Monitor claim status and proactively follow up on pending, delayed, or unresolved claims
• Investigate rejected claims, coordinate corrective actions, and manage timely resubmissions
• Maintain accurate claims trackers, records, and reporting to provide visibility into claim performance and recovery rates
• Work closely with internal teams, partners, and vendors to resolve claim-related concerns and documentation issues
• Ensure compliance with vendor policies, claim requirements, and service level expectations throughout the claims lifecycle
• Apply vendor program knowledge and claim guidelines to maximize claim approval rates
• Identify opportunities to improve claim accuracy, efficiency, and operational processes

Must Have Qualifications

• Bachelor's degree in Business Administration, Marketing, Finance, Accounting, or a related field
• At least 1-3 years of experience in claims processing, marketing claims, rebates, MDF (Market Development Funds), vendor operations, billing, credit or collections or any relevant AR function
• Strong understanding of billing documentation, including invoices, Proofs of Execution (POEs), purchase orders, and other claim requirements
• Good English written and verbal communication skills
• Advanced proficiency in Microsoft Excel and other Microsoft Office applications
• Excellent attention to detail with the ability to validate documentation accurately
• Strong analytical and problem-solving skills with the ability to identify discrepancies and resolve claim issues
• Experience maintaining trackers, reports, and databases
• Strong organizational and time management skills with the ability to manage multiple priorities and deadlines
• Ability to work independently and collaboratively in a fast-paced environment
• Willing to work on dayshift (SG timezone) and 10 days RTO monthly (2 consecutive weeks)

Nice to Have

• Experience using vendor portals and claim submission platforms
• Knowledge of supplier-funded marketing programs

#LI-Hybrid

About the Role

We're hiring a Claims Specialist to support the end-to-end management of vendor marketing claims, ensuring accurate submission, tracking, reconciliation, and recovery of claim funds. In this role, you'll work closely with internal stakeholders, partners, and vendors to ensure claims meet program requirements and are processed efficiently. This is a detail-oriented and analytical role that requires strong documentation review skills, stakeholder coordination, and the ability to manage multiple deadlines while maintaining compliance with vendor guidelines.

What You'll Do

• Review billing packets, Proofs of Execution (POEs), invoices, and supporting documentation to ensure completeness and accuracy
• Prepare and submit marketing plans through vendor portals as required for claim eligibility
• Submit marketing claims through vendor portals and email channels within established timelines
• Monitor claim status and proactively follow up on pending, delayed, or unresolved claims
• Investigate rejected claims, coordinate corrective actions, and manage timely resubmissions
• Maintain accurate claims trackers, records, and reporting to provide visibility into claim performance and recovery rates
• Work closely with internal teams, partners, and vendors to resolve claim-related concerns and documentation issues
• Ensure compliance with vendor policies, claim requirements, and service level expectations throughout the claims lifecycle
• Apply vendor program knowledge and claim guidelines to maximize claim approval rates
• Identify opportunities to improve claim accuracy, efficiency, and operational processes

Must Have Qualifications

• Bachelor's degree in Business Administration, Marketing, Finance, Accounting, or a related field
• At least 1-3 years of experience in claims processing, marketing claims, rebates, MDF (Market Development Funds), vendor operations, billing, credit or collections or any relevant AR function
• Strong understanding of billing documentation, including invoices, Proofs of Execution (POEs), purchase orders, and other claim requirements
• Good English written and verbal communication skills
• Advanced proficiency in Microsoft Excel and other Microsoft Office applications
• Excellent attention to detail with the ability to validate documentation accurately
• Strong analytical and problem-solving skills with the ability to identify discrepancies and resolve claim issues
• Experience maintaining trackers, reports, and databases
• Strong organizational and time management skills with the ability to manage multiple priorities and deadlines
• Ability to work independently and collaboratively in a fast-paced environment
• Willing to work on dayshift (SG timezone) and 10 days RTO monthly (2 consecutive weeks)

Nice to Have

• Experience using vendor portals and claim submission platforms
• Knowledge of supplier-funded marketing programs

#LI-Hybrid

About the Role

We're hiring a Pre-Sales Solution Design Associate to work directly with reseller and internal partners over the phone, helping them build complete technology solutions for their customers. You'll uncover what a customer actually needs, then put together the right mix of products, services, warranties, and support to meet it, while spotting the cross-sell and upsell opportunities that come with doing that well.

This is a consultative, relationship-driven role. You're not reading a script, you're diagnosing a business need and building the answer.

What You'll Do

• Talk through customer requirements, budget, timeline, and business goals with reseller and internal partners
• Recommend and assemble complete solutions: products, services, warranties, maintenance, and adjacent technologies
• Identify cross-sell and upsell opportunities that add real value, not just line items
• Support partners across phone, email, chat, and scheduled virtual meetings
• Log opportunity details accurately: budget, end user, requirements, decision process, expected close date
• Hit your productivity, engagement, and sales metrics consistently
• Work with internal teams to keep the customer experience smooth end to end

What You Need

• Bachelor's degree in Computer Engineering, Computer Science, Information Systems, or equivalent
• Must have at least 2-3 years in Pre-sales, technology, customer support, or a solutions role
• Strong English written and verbal communication
• Comfortable with Microsoft Office and standard business software
• Able to juggle multiple priorities without losing track of details
• Willing to work on night shift (US timezone) and 10 days RTO monthly (2 consecutive weeks)

Nice to Have

• Technology industry certifications
• Experience selling or supporting technology products and solutions
• Background in consultative sales, account management, inside sales, or technical support
• Working knowledge of IT hardware, software, cloud, or networking

Why This Role

• Direct exposure to a broad portfolio of technology solutions, not a single product line
• Room to grow within the technology industry
• Performance-driven culture with competitive compensation
• Ongoing learning and development support

This is a summary of core responsibilities, not an exhaustive list of duties.

Ingram Micro is an equal opportunity employer. All qualified applicants receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

#LI-Hybrid

About the Role

We're hiring a Claims Associate to support the submission, tracking, and reconciliation of vendor marketing claims. In this role, you'll work with documentation, claims portals, reporting tools, and internal teams to ensure claims are processed accurately and within established service levels. This is an excellent opportunity for someone who enjoys working with data, following structured processes, and maintaining high levels of accuracy while supporting vendor funding and claims operations.

What You'll Do

• Submit claims for low-volume and low-complexity vendors through designated vendor portals and systems
• Upload required documentation and track claim submissions through approval and completion
• Review claim-related data for completeness and accuracy, escalating discrepancies when identified
• Maintain claims trackers and update records to ensure visibility of claim status and outcomes
• Refresh and distribute predefined reports following established procedures
• Retrieve supporting documentation and run standard reports using internal systems and tools
• Follow established standard operating procedures (SOPs), submission processes, and compliance requirements
• Attach necessary approvals and documentation to support audit and control requirements
• Provide status updates on assigned claims and workload progress
• Collaborate with teammates and stakeholders to ensure timely and accurate completion of daily operational tasks
• Learn new processes, system updates, and vendor requirements as business needs evolve

Must Have Qualifications

• Bachelor's degree in Business, Finance, Accounting, Marketing, or a related field
• 2-3 years of experience in finance operations, claims operations, credit/collections or data-related work
• Basic understanding of claims submission workflows and documentation requirements
• Proficiency in Microsoft Excel, including VLOOKUP/XLOOKUP and Pivot Tables
• Good English verbal and written communication skills
• Willing to work on nightshift (US timezone) and 10 days RTO monthly (2 consecutive weeks)
• Strong attention to detail with the ability to validate and review data accurately
• Strong organizational skills and ability to manage multiple priorities and deadlines
• Ability to follow established processes, checklists, and operating procedures consistently
• Ability to learn quickly and adapt to changing processes and requirements
• Strong collaboration skills and willingness to work in a team-oriented environment

Nice to Have

• Experience working with vendor portals and claim submission platforms
• Familiarity with Micro Focus Rumba, SAP Ariba, Xvantage, Podio, ClaimIT, or similar business systems
• Experience retrieving documents and running predefined operational reports
• Exposure to finance operations, marketing claims, rebates, or vendor funding processes
• Knowledge of data reconciliation, reporting, or operational support functions

Why This Role

• Develop expertise in vendor claims, finance operations, and business process execution
• Gain hands-on experience working with global systems, reporting tools, and operational processes
• Build analytical, reporting, and data management skills in a technology-focused organization
• Work alongside experienced professionals in a supportive and collaborative team environment
• Access ongoing learning and development opportunities to support career growth

This is a summary of core responsibilities, not an exhaustive list of duties. Ingram Micro is an equal opportunity employer. All qualified applicants receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

#LI-Hybrid

About the Role

We're hiring a Pre-Sales Solution Design Associate to work directly with reseller and internal partners over the phone, helping them build complete technology solutions for their customers. You'll uncover what a customer actually needs, then put together the right mix of products, services, warranties, and support to meet it, while spotting the cross-sell and upsell opportunities that come with doing that well.

This is a consultative, relationship-driven role. You're not reading a script, you're diagnosing a business need and building the answer.

What You'll Do

• Talk through customer requirements, budget, timeline, and business goals with reseller and internal partners
• Recommend and assemble complete solutions: products, services, warranties, maintenance, and adjacent technologies
• Identify cross-sell and upsell opportunities that add real value, not just line items
• Support partners across phone, email, chat, and scheduled virtual meetings
• Log opportunity details accurately: budget, end user, requirements, decision process, expected close date
• Hit your productivity, engagement, and sales metrics consistently
• Work with internal teams to keep the customer experience smooth end to end

What You Need

• Bachelor's degree in Computer Engineering, Computer Science, Information Systems, or equivalent
• Must have at least 2-3 years in Pre-sales, technology, customer support, or a solutions role
• Strong English written and verbal communication
• Comfortable with Microsoft Office and standard business software
• Able to juggle multiple priorities without losing track of details
• Willing to work on night shift (US timezone) and 10 days RTO monthly (2 consecutive weeks)

Nice to Have

• Technology industry certifications
• Experience selling or supporting technology products and solutions
• Background in consultative sales, account management, inside sales, or technical support
• Working knowledge of IT hardware, software, cloud, or networking

Why This Role

• Direct exposure to a broad portfolio of technology solutions, not a single product line
• Room to grow within the technology industry
• Performance-driven culture with competitive compensation
• Ongoing learning and development support

This is a summary of core responsibilities, not an exhaustive list of duties.

Ingram Micro is an equal opportunity employer. All qualified applicants receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

#LI-Hybrid

Será responsável pelo suporte às atividades da área fiscal, realizando a análise e conferência de documentos e operações fiscais, com foco no correto tratamento tributário e no cumprimento da legislação municipal, estadual e federal.

Atuará no suporte às áreas internas da empresa em assuntos relacionados aos impostos indiretos, contribuindo para a correta aplicação das regras tributárias nas operações com produtos e serviços.

Será responsável por apoiar a identificação de inconsistências e possíveis riscos fiscais, realizando análises e levantamentos sob orientação da equipe fiscal.

Principais Responsabilidades:

• Realizar a análise e conferência de documentos fiscais de terceiros, verificando a correta aplicação dos impostos e informações tributárias.

• Manutenção de cadastros fiscais.

• Apoiar as áreas internas em dúvidas relacionadas às operações que envolvam ICMS, ICMS-ST, ISS, IPI, PIS, COFINS e Retenções na fonte.

• Identificar e reportar inconsistências e possíveis riscos fiscais à equipe responsável.

• Auxiliar na identificação e correção de divergências fiscais nos sistemas e documentos.

• Elaborar controles e análises do departamento.

• Organizar documentos e informações fiscais para auditorias, fiscalizações e demandas internas.

Qualificações Básicas

• Sólidos conhecimentos de legislação tributária – ICMS, ICMS-ST, ISS e IPI

• Experiência com substituição tributária e retenções na fonte

• Sólida experiência com operações fiscais diversas, tais como compra de mercadorias, serviços tomados e suas respectivas retenções na fonte, venda a ordem, venda para entrega futura, industrialização, bonificações, transferências etc.

• Sólidos conhecimentos com Excel

• Habilidade de trabalhar em equipe e ambiente dinâmico

• Desejável Conhecimento em Sistema Protheus/TOTVS

• Ensino superior completo em Ciências contábeis, administração de empresas, economia ou áreas afins.

About the Role

We're hiring a Pre-Sales Solution Design Associate to work directly with reseller and internal partners over the phone, helping them build complete technology solutions for their customers. You'll uncover what a customer actually needs, then put together the right mix of products, services, warranties, and support to meet it, while spotting the cross-sell and upsell opportunities that come with doing that well.

This is a consultative, relationship-driven role. You're not reading a script, you're diagnosing a business need and building the answer.

What You'll Do

• Talk through customer requirements, budget, timeline, and business goals with reseller and internal partners
• Recommend and assemble complete solutions: products, services, warranties, maintenance, and adjacent technologies
• Identify cross-sell and upsell opportunities that add real value, not just line items
• Support partners across phone, email, chat, and scheduled virtual meetings
• Log opportunity details accurately: budget, end user, requirements, decision process, expected close date
• Hit your productivity, engagement, and sales metrics consistently
• Work with internal teams to keep the customer experience smooth end to end

What You Need

• Bachelor's degree in Computer Engineering, Computer Science, Information Systems, or equivalent
• Must have at least 2-3 years in Pre-sales, technology, customer support, or a solutions role
• Strong English written and verbal communication
• Comfortable with Microsoft Office and standard business software
• Able to juggle multiple priorities without losing track of details
• Willing to work on night shift (US timezone) and 10 days RTO monthly (2 consecutive weeks)

Nice to Have

• Technology industry certifications
• Experience selling or supporting technology products and solutions
• Background in consultative sales, account management, inside sales, or technical support
• Working knowledge of IT hardware, software, cloud, or networking

Why This Role

• Direct exposure to a broad portfolio of technology solutions, not a single product line
• Room to grow within the technology industry
• Performance-driven culture with competitive compensation
• Ongoing learning and development support

This is a summary of core responsibilities, not an exhaustive list of duties.

Ingram Micro is an equal opportunity employer. All qualified applicants receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

#LI-Hybrid

About the Role

We're hiring a Claims Associate to support the submission, tracking, and reconciliation of vendor marketing claims. In this role, you'll work with documentation, claims portals, reporting tools, and internal teams to ensure claims are processed accurately and within established service levels. This is an excellent opportunity for someone who enjoys working with data, following structured processes, and maintaining high levels of accuracy while supporting vendor funding and claims operations.

What You'll Do

• Submit claims for low-volume and low-complexity vendors through designated vendor portals and systems
• Upload required documentation and track claim submissions through approval and completion
• Review claim-related data for completeness and accuracy, escalating discrepancies when identified
• Maintain claims trackers and update records to ensure visibility of claim status and outcomes
• Refresh and distribute predefined reports following established procedures
• Retrieve supporting documentation and run standard reports using internal systems and tools
• Follow established standard operating procedures (SOPs), submission processes, and compliance requirements
• Attach necessary approvals and documentation to support audit and control requirements
• Provide status updates on assigned claims and workload progress
• Collaborate with teammates and stakeholders to ensure timely and accurate completion of daily operational tasks
• Learn new processes, system updates, and vendor requirements as business needs evolve

Must Have Qualifications

• Bachelor's degree in Business, Finance, Accounting, Marketing, or a related field
• 2-3 years of experience in finance operations, claims operations, credit/collections or data-related work
• Basic understanding of claims submission workflows and documentation requirements
• Proficiency in Microsoft Excel, including VLOOKUP/XLOOKUP and Pivot Tables
• Good English verbal and written communication skills
• Willing to work on nightshift (US timezone) and 10 days RTO monthly (2 consecutive weeks)
• Strong attention to detail with the ability to validate and review data accurately
• Strong organizational skills and ability to manage multiple priorities and deadlines
• Ability to follow established processes, checklists, and operating procedures consistently
• Ability to learn quickly and adapt to changing processes and requirements
• Strong collaboration skills and willingness to work in a team-oriented environment

Nice to Have

• Experience working with vendor portals and claim submission platforms
• Familiarity with Micro Focus Rumba, SAP Ariba, Xvantage, Podio, ClaimIT, or similar business systems
• Experience retrieving documents and running predefined operational reports
• Exposure to finance operations, marketing claims, rebates, or vendor funding processes
• Knowledge of data reconciliation, reporting, or operational support functions

Why This Role

• Develop expertise in vendor claims, finance operations, and business process execution
• Gain hands-on experience working with global systems, reporting tools, and operational processes
• Build analytical, reporting, and data management skills in a technology-focused organization
• Work alongside experienced professionals in a supportive and collaborative team environment
• Access ongoing learning and development opportunities to support career growth

This is a summary of core responsibilities, not an exhaustive list of duties. Ingram Micro is an equal opportunity employer. All qualified applicants receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

#LI-Hybrid

About the Role

We're hiring a Pre-Sales Solution Design Associate to work directly with reseller and internal partners over the phone, helping them build complete technology solutions for their customers. You'll uncover what a customer actually needs, then put together the right mix of products, services, warranties, and support to meet it, while spotting the cross-sell and upsell opportunities that come with doing that well.

This is a consultative, relationship-driven role. You're not reading a script, you're diagnosing a business need and building the answer.

What You'll Do

• Talk through customer requirements, budget, timeline, and business goals with reseller and internal partners
• Recommend and assemble complete solutions: products, services, warranties, maintenance, and adjacent technologies
• Identify cross-sell and upsell opportunities that add real value, not just line items
• Support partners across phone, email, chat, and scheduled virtual meetings
• Log opportunity details accurately: budget, end user, requirements, decision process, expected close date
• Hit your productivity, engagement, and sales metrics consistently
• Work with internal teams to keep the customer experience smooth end to end

What You Need

• Bachelor's degree in Computer Engineering, Computer Science, Information Systems, or equivalent
• Must have at least 2-3 years in Pre-sales, technology, customer support, or a solutions role
• Strong English written and verbal communication
• Comfortable with Microsoft Office and standard business software
• Able to juggle multiple priorities without losing track of details
• Willing to work on night shift (US timezone) and 10 days RTO monthly (2 consecutive weeks)

Nice to Have

• Technology industry certifications
• Experience selling or supporting technology products and solutions
• Background in consultative sales, account management, inside sales, or technical support
• Working knowledge of IT hardware, software, cloud, or networking

Why This Role

• Direct exposure to a broad portfolio of technology solutions, not a single product line
• Room to grow within the technology industry
• Performance-driven culture with competitive compensation
• Ongoing learning and development support

This is a summary of core responsibilities, not an exhaustive list of duties.

Ingram Micro is an equal opportunity employer. All qualified applicants receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

#LI-Hybrid

About the Role

We're hiring a Claims Specialist to support the end-to-end management of vendor marketing claims, ensuring accurate submission, tracking, reconciliation, and recovery of claim funds. In this role, you'll work closely with internal stakeholders, partners, and vendors to ensure claims meet program requirements and are processed efficiently. This is a detail-oriented and analytical role that requires strong documentation review skills, stakeholder coordination, and the ability to manage multiple deadlines while maintaining compliance with vendor guidelines.

What You'll Do

• Review billing packets, Proofs of Execution (POEs), invoices, and supporting documentation to ensure completeness and accuracy
• Prepare and submit marketing plans through vendor portals as required for claim eligibility
• Submit marketing claims through vendor portals and email channels within established timelines
• Monitor claim status and proactively follow up on pending, delayed, or unresolved claims
• Investigate rejected claims, coordinate corrective actions, and manage timely resubmissions
• Maintain accurate claims trackers, records, and reporting to provide visibility into claim performance and recovery rates
• Work closely with internal teams, partners, and vendors to resolve claim-related concerns and documentation issues
• Ensure compliance with vendor policies, claim requirements, and service level expectations throughout the claims lifecycle
• Apply vendor program knowledge and claim guidelines to maximize claim approval rates
• Identify opportunities to improve claim accuracy, efficiency, and operational processes

Must Have Qualifications

• Bachelor's degree in Business Administration, Marketing, Finance, Accounting, or a related field
• At least 1-3 years of experience in claims processing, marketing claims, rebates, MDF (Market Development Funds), vendor operations, billing, credit or collections or any relevant AR function
• Strong understanding of billing documentation, including invoices, Proofs of Execution (POEs), purchase orders, and other claim requirements
• Good English written and verbal communication skills
• Advanced proficiency in Microsoft Excel and other Microsoft Office applications
• Excellent attention to detail with the ability to validate documentation accurately
• Strong analytical and problem-solving skills with the ability to identify discrepancies and resolve claim issues
• Experience maintaining trackers, reports, and databases
• Strong organizational and time management skills with the ability to manage multiple priorities and deadlines
• Ability to work independently and collaboratively in a fast-paced environment
• Willing to work on dayshift (SG timezone) and 10 days RTO monthly (2 consecutive weeks)

Nice to Have

• Experience using vendor portals and claim submission platforms
• Knowledge of supplier-funded marketing programs

Ingram Micro powers the global IT ecosystem—connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world’s population and our digital platform, Ingram Micro Xvantage™, we enable smarter, faster, and more scalable ways to do business. Together, let’s shape tomorrow by driving technology forward and creating real impact across the globe.

About the Team

Our Unified Support team sits at the heart of this mission—ensuring technology runs seamlessly for customers worldwide. Through deep technical expertise, cross-functional collaboration, and a relentless focus on customer success, we solve complex challenges across cloud and ERP-integrated environments while improving reliability, performance, and customer satisfaction.

The Role: Technical Support Engineer

We are seeking a Technical Support Engineer to support scalable, high-quality software solutions across our platform ecosystem. This role combines deep technical expertise with strong ownership, resolving complex system issues, and partnering cross-functionally to deliver reliable, high-performing applications.

What you’ll do:

• Troubleshoot and resolve complex technical issues across software, APIs, and infrastructure
• Perform root cause analysis and drive defect resolution and product improvements
• Collaborate with cross-functional teams to deliver new features and enhancements
• Ensure system reliability, performance optimization, and incident resolution
• Participate in on-call support and critical incident management
• Maintain technical documentation, runbooks, and knowledge artifacts
• Create and maintain internal runbooks, FAQs, and technical documentation
• Well versed with support processes of Incident management /Change Management/ Request Management and Problem Management
• Knowledge of Software Application Lifecycle processes such as defect tracking, automated build, requirements management, version control, continuous integration and code development best practices.
• Resolve customer issues directly through phone, chat, and ticket-based support channels.

What You Bring

• 5+ years of experience in software engineering, technical support or application development
• Strong experience with distributed systems and web-based applications
• Experience working in agile and cross-functional environments
• Experience troubleshooting SaaS-based cloud solutions
• Solid understanding of SQL and database concepts, including experience with Apache, IIS, MySQL, MSSQL, and PostgreSQL
• Strong troubleshooting ability across APIs and cloud services
• Solid understanding of ITIL processes: Incident, Problem, Change, RCA
• Exceptional communication skills and a customer-first mindset
• Ability to operate effectively in fast-paced, global, high-pressure environments

Nice-to-have specializations:

• Scripting skills in PowerShell and/or Python (Bash a plus)
• Experience with monitoring tools (Datadog, Zabbix, Azure Monitor, CloudWatch)
• SAP BRIM (FICA, CI) or SAP FICO experience
• Infrastructure as Code (Terraform, CloudFormation)
• Container technologies (Docker, Kubernetes)
• Azure/AWS certifications
• ITIL certification (Foundation or higher)
• Microsoft 365 and Entra ID enterprise experience
• Cloud cost optimization experience
• Native or Fluent in Multiple Languages: Spanish, German, Portugues, Italian, French, English

Work Setup: Hybrid (10x a month RTO)

Work Schedule: Graveyard Shift

Why Join Ingram Micro?

At Ingram Micro, you’ll have the opportunity to grow your career at global scale, working with cutting-edge technologies and diverse teams across regions. We are committed to your development, value inclusion, and empower you to make an impact. Here, your expertise helps shape resilient, future-ready platforms that power businesses worldwide.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The typical base pay range for this role across the U.S. is USD $56,000.00 - $89,600.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Estamos em busca de um(a) ASSISTENTE ADM. DE VENDAS I para apoiar nossas operações comerciais, garantindo agilidade, organização e excelência no atendimento às demandas internas.

Vaga destinada para Pessoa com Deficiência.

Principais responsabilidades:

• Apoiar o time de vendas interno e externo;

• Realizar input e acompanhamento de pedidos;

• Monitorar prazos e datas de corte dos clientes;

• Acompanhar demandas internas até sua conclusão;

• Garantir follow-up das solicitações e cumprimento dos SLAs;

• Interagir com diferentes áreas da empresa para assegurar a eficiência dos processos.

Perfil desejado:

• Ensino superior cursando ou completo em Administração, Gestão Comercial ou áreas correlatas;

• Conhecimento do Pacote Office;

• Experiência em suporte comercial ou atividades administrativas será um diferencial.

• Organização, comunicação, foco no cliente, aprendizado contínuo, adaptabilidade, colaboração e senso de urgência.

Venha fazer parte de um ambiente colaborativo, dinâmico e com oportunidades de desenvolvimento profissional na Ingram Micro!

Vaga destinada para Pessoa com Deficiência.

Principais atividades:

• Realizar compras junto aos fabricantes;

• Acompanhar e conciliar notas fiscais e pedidos de compra;

• Realizar faturamento ao cliente;

• Atualizar listas de preços e manter relacionamento com fabricantes e áreas internas.

Perdil desejado

• Ensino superior concluído;

• Excel básico;

• Inglês básico/intermediário.

• Buscamos profissionais com foco em resultados, colaboração, aprendizado rápido, resiliência e excelente relacionamento interpessoal.

Venha fazer parte da Ingram Micro e cresça em uma empresa que conecta tecnologia e inovação ao redor do mundo!

Location: Israel

Why Ingram Micro

Ingram Micro is a leading technology company for the global information technology ecosystem.

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

Here, we believe we grow further, together, empowering talented people to innovate, lead, and create meaningful impact while shaping the future of technology.

The Opportunity

As a Sales Operations Specialist, you'll play a critical role in supporting sales performance by maintaining sales processes, reporting, and operational excellence that enable business growth. Working closely with sales, business, and cross-functional teams, you'll help ensure accurate data, efficient workflows, and actionable insights that drive results.

Top success factors:

• Strong analytical and organizational skills

• Action-oriented approach with attention to detail

• Ability to collaborate effectively and support customer-focused outcomes.

What You'll Accomplish

• Support sales operations activities, including customer sales order life cycle.

• Manage and maintain inventory levels and interface with our local warehouse

• Partner with sales teams, management, and internal stakeholders to ensure timely execution of customer and business requirements.

• Generate reports and analyze sales trends, pipeline activity, and operational metrics to identify opportunities for improvement.

• Support sales automation tools, forecasting activities, and process enhancements that improve productivity and efficiency.

• Contribute to continuous improvement initiatives by identifying process gaps and recommending practical solutions.

What Sets You Apart

• Bachelor's degree in Business Administration, Economics, Analytics, or a related field, or equivalent professional experience.

• Experience in Sales Operations, Sales Support, Sales Administration, Business Analysis, Reporting, or a related commercial environment.

• Strong proficiency in Microsoft Excel and familiarity with CRM, ERP, or sales management platforms.

• Ability to interpret data, communicate insights clearly, and collaborate effectively across multiple teams.

• Demonstrated eagerness to learn, develop professionally, and contribute to a fast-paced, customer-focused environment.

What's In It for You

• The opportunity to build a strong foundation in sales operations within a global technology leader.

• Exposure to industry-leading vendors, innovative technologies, and diverse go-to-market strategies.

• Collaboration with experienced professionals who support learning, development, and career growth.

• A dynamic and inclusive environment where your contributions help improve business performance and customer success.

At Ingram Micro, we invest in your future. Through continuous learning, leadership opportunities, and a commitment to fostering innovation, we ensure every team member thrives in their career journey.

If you're enthusiastic, motivated, and ready for a new challenge, we'd love to hear from you. We encourage applications from people of all backgrounds, experiences, and identities, even if your experience doesn't match every qualification.

Let's shape tomorrow.

Your ambition empowers tomorrow's technology, today.

Location: Israel

Your Opportunity at Ingram Micro

Ingram Micro is a leading technology company for the global information technology ecosystem.

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

Here, purpose starts with you, creating impact through ownership, accountability, and results that move our business, partners, and customers forward.

The Opportunity

As the Product Manager - HPE, you'll play a critical role in driving the growth, profitability, and market success of Hewlett Packard Enterprise (HPE) solutions across Israel. You will serve as the key link between HPE, internal sales teams, and channel partners, helping shape business strategy, execute vendor programs, and deliver measurable results. Working in a collaborative and fast-paced environment, you'll combine commercial insight, relationship management, and execution excellence to expand market opportunities.

Success Factors Include:

• Building strong vendor and partner relationships

• Driving revenue growth and market penetration

• Using business insights to identify and capitalize on opportunities

The Impact You'll Make

• Lead the development and execution of HPE business plans, vendor initiatives, and go-to-market strategies in Israel.

• Build and strengthen relationships with HPE stakeholders, partners, and internal teams to accelerate business growth.

• Identify new business opportunities, monitor market trends, and recommend actions to maximize revenue and profitability.

• Collaborate with sales, marketing, and operations teams to drive partner engagement, demand generation, and successful program execution.

• Track business performance, analyze key metrics, and provide recommendations that improve results and customer outcomes.

The Expertise You'll Bring

You may be a great fit if you have:

• Experience in product management, vendor management, channel sales, business development, or technology distribution.

• Strong knowledge of the IT industry and familiarity with HPE solutions, infrastructure technologies, or enterprise technology markets.

• Proven ability to manage multiple stakeholders, balance priorities, and deliver business objectives.

• Strong analytical, communication, and relationship-building skills with a customer-focused mindset.

• Experience working independently, solving business challenges, and driving measurable outcomes.

The Growth You'll Experience

At Ingram Micro, you'll have the opportunity to work with leading technology vendors, influence business strategy, and contribute directly to market growth. You'll collaborate with talented professionals across sales, marketing, and operations while developing leadership capabilities, commercial expertise, and industry knowledge in a dynamic global organization.

Joining Ingram Micro means becoming part of a global leader in technology solutions. We offer a dynamic work environment, opportunities for professional growth, and the chance to make a significant impact on the future of technology distribution.

Take the next step in your career journey with a role designed to help you grow and succeed. Our commitment to inclusion helps us build stronger teams, better ideas, and a workplace where everyone can thrive.

Let's shape tomorrow.

Your ambition empowers tomorrow's technology, today.

Who we are and how we work: Join the business behind the world's brands.

At Ingram Micro, we help businesses realize the promise of technology through innovative solutions, services, and digital platforms. Our IT Operations team enables seamless experiences across our global organization, delivering reliable support that helps associates, partners, and customers succeed. Guided by our Tenets of Success, Results, Integrity, Imagination, Courage, Responsibility, and Talent, we collaborate, innovate, and continuously improve to shape tomorrow together.

What you'll do: Your role in making an impact

As an L1 Helpdesk Support Agent (Associate Professional, IT Operations), you will serve as the first point of contact for Zendesk support requests and day-to-day platform assistance. Your work will help maintain efficient support operations, provide a positive user experience, and ensure requests are resolved or escalated appropriately.

In this role, you will manage Zendesk support queues, prioritize and route tickets, and provide timely updates to users throughout the request lifecycle. You will perform routine administrative activities such as user updates, access modifications, organization and group maintenance, and other approved platform requests while adhering to governance and security standards. You will guide users on standard Zendesk functionality, troubleshoot basic issues, maintain accurate documentation, and collaborate with L2 administrators and platform owners when more complex support is required.

You will also contribute to continuous improvement efforts by identifying recurring issues, enhancing knowledge resources, supporting queue performance reporting, and helping improve support processes that enable our teams to work more effectively around the globe.

What you bring to the role: Your strengths, our vision

• Around 3 to 5 years of experience using or supporting Helpdesk operations in an administrative, operational, or agent-support capacity.
• Experience managing shared support queues, service requests, or ticket-based support processes in a fast-paced environment.
• Working knowledge of Zendesk tickets, users, organizations, groups, views, macros, workflows, and platform administration best practice is an advantage.
• Strong customer service, communication, prioritization, and documentation skills with the ability to support stakeholders across global teams.
• Experience following established processes, governance requirements, security controls, and escalation procedures while maintaining a high level of accuracy and attention to detail.

The Principal Technical Support Engineer is a senior individual contributor responsible for solving complex, cross-platform technical problems and improving the reliability and supportability of Ingram Micro's digital ecosystem. The role operates across Support, Engineering, Product, Cloud Operations, SRE, and partner teams to identify systemic failure patterns, establish technical standards, and convert incident learning into durable product, platform, and operational improvements.

This role combines hands-on technical depth with broad organizational influence. The Principal Engineer acts as a technical authority for issues that exceed established support playbooks, while enabling other engineers through architecture guidance, observability, automation, reusable diagnostics, and knowledge engineering.

Key Responsibilities

• Serve as a principal technical escalation point for complex, cross-platform, and systemic customer issues.
• Lead technical investigations and root cause analysis for major incidents, recurring defects, and ambiguous failure scenarios.
• Define diagnostic standards, troubleshooting methodologies, technical runbooks, and reusable investigation patterns.
• Partner with Engineering, Product, SRE, and Cloud Operations to improve platform reliability, resilience, observability, and supportability.
• Translate customer-impact patterns and incident data into prioritized technical recommendations and permanent corrective actions.
• Identify recurring support demand that can be eliminated through product fixes, automation, self-service, or workflow redesign.
• Design and validate AI-assisted troubleshooting, case summarization, knowledge generation, and diagnostic workflows with appropriate human oversight.
• Establish monitoring, logging, tracing, alerting, and platform health requirements that improve proactive detection and accelerate diagnosis.
• Provide technical leadership during major incidents and ensure lessons are converted into corrective and preventive actions.
• Lead technical initiatives spanning multiple support teams, platforms, regions, or engineering domains.
• Mentor Senior and Lead Technical Support Engineers and develop reusable technical learning paths, labs, and diagnostic practices.
• Communicate technical conditions, customer impact, risk, and recommended actions clearly to technical, business, and executive stakeholders.
• Contribute to support technology strategy, platform roadmaps, operational readiness, and technical investment priorities.

Scope and Level Expectations

• Technical scope - Multiple platforms, products, regions, or engineering domains.​
• Problem profile - Ambiguous, systemic, recurring, or cross-platform issues beyond established playbooks.
• Primary impact - Prevents repeat failure, improves supportability, and raises organizational technical capability.
• Influence - Shapes technical decisions and standards across Support, Product, Engineering, SRE, and Operations without direct authority.
• Leadership model - Senior individual contributor who remains hands-on while multiplying the effectiveness of other engineers.
• Decision horizon - Balances immediate restoration with durable corrective actions and longer-term platform improvement.

Required Qualifications and Experience

• 10+ years of experience across technical support engineering, software engineering, cloud operations, SRE, platform engineering, or equivalent disciplines.
• Demonstrated success diagnosing complex distributed, cloud, SaaS, API, integration, database, or infrastructure issues.
• Experience leading cross-functional technical investigations and influencing permanent corrective actions.
• Strong understanding of observability, incident management, problem management, reliability engineering, and operational readiness.
• Experience designing automation, diagnostic tooling, or AI-assisted support capabilities.
• Demonstrated ability to influence technical decisions without direct authority.
• Strong written and verbal communication, including translating technical risk into customer and business impact.
• Track record of mentoring senior engineers and raising technical capability across teams.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.

Preferred Experience

• Enterprise commerce, cloud marketplace, subscription, billing, identity, or ERP-integrated platforms.
• Azure, AWS, containerized environments, and cloud-native architectures.
• REST APIs, authentication flows, microservices, event-driven integrations, and distributed tracing.
• Datadog, Splunk, Application Insights, or equivalent observability platforms.
• Python, PowerShell, or equivalent scripting and workflow automation.
• AI-assisted support engineering, knowledge systems, or agentic workflow design.
• ITIL, SRE, cloud, security, or architecture certifications.

Success Outcomes

• Recurring technical demand is reduced through permanent fixes, automation, improved diagnostics, and product or workflow changes.
• Technical standards, runbooks, and investigation patterns are adopted across teams and improve consistency of execution.
• Observability and diagnostic coverage improve the speed and quality of issue detection, isolation, and resolution.
• Product and Engineering decisions increasingly reflect customer impact, operational evidence, and supportability requirements.
• Senior engineers demonstrate stronger independent problem solving and broader technical leadership.
• AI-assisted support capabilities deliver measurable gains in customer effort, repeat contact reduction, knowledge quality, or Support-controlled resolution performance.

Hybrid Setup: 10x a month RTO

Work Schedule: Graveyard Shift

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The typical base pay range for this role across the U.S. is USD $81,100.00 - $137,900.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This role is based at our state-of-the-art distribution center in Fort Worth, TX, and is required to be onsite Monday through Friday.

We are actively seeking a Human Resources Professional to join our bigger than life team in Fort Worth, Texas. This role will focus on providing strategic HR support to our distribution facility and partner with leadership to deliver high quality support. Your work will be critical in driving our success, fostering innovation, and ensuring a fulfilling and engaging work environment for all our associates.

DUTIES & KEY RESPONSIBILITIES

General HR support

• Supporting employees and managers in the handling of all human resource-related activities including employee relations, responding to employee questions or concerns, and communicating and interpreting policies and procedures.
• Supporting and serving as a liaison between employees and management.
• Counseling employees and managers in maintaining a productive and positive work environment, including development planning, coaching, etc.
• Advising managers on salary offers and equity increases.
• Coordinating workers compensation program, including addressing requests relating to modified duty/early return to work, ADA and litigation.
• Assist in recruitment efforts and new hire and transfer processes, including but not limited to coordination of openings, development of job descriptions, diversity recruitment strategies, interviewing candidates, job offer recommendations and offer letters, and acting as a liaison between the hiring manager and the recruiting team.
• Conducting employee investigations as needed and ensuring timely and responsible resolutions.
• Consulting with legal counsel as needed.

Performance Management

• Consulting with and advising management as it relates to maximizing employee productivity through swift and timely resolution.
• Resolving employee performance issues to ensure appropriate corrective action steps are taken, including coaching, verbal/written warnings, and performance improvement plans.

Training

• Counseling and supporting managers as it relates to performance development and improvement.
• Providing and tracking compliance of required training, including conducting New Employee Orientation, New Manager Orientation, Harassment Awareness and other required training, leadership and management courses.

Compliance

• Ensuring compliance with all state and federal laws and regulations pertaining to Human Resource matters.
• Partnering with internal compliance team to participate in audits conducted by state or federal agencies such as the OFCCP.
• Monitoring and providing feedback regarding current policies and procedures and proposing or drafting policies and updates as needed.

Qualifications

• Strong communications skills (interpersonal, oral and written)
• Must be able to work with employees and leaders at all levels of the organization
• Ability to prioritize workload and self-manage projects, handle multiple tasks and meet strict deadlines
• Strong command of Microsoft Office applications including Excel, Power Point, Word, Teams and Outlook
• Strong analytical and conceptual thinking skills, including the ability to analyze data
• Human Resources experience should include familiarity with and experience in recruitment, associate relations, associate communications, and leave of absence laws
• Experience with HRIS systems - knowledge of Workday strongly preferred.

EDUCATION

• Bachelor’s degree in Human Resource Management, Business, Organizational Management or comparable discipline, or related field experience preferred.
• 1-3 years as a Human Resource Generalist.
• Knowledge of Federal and State employment laws, Investigation skills, HR technical knowledge in EEO, AA, FMLA, ADA, unemployment, and worker's compensation

ADDITIONAL REQUIREMENTS

• Knowledge of employment law and application
• Background as an HR Generalist, ideally within a manufacturing or industrial warehouse setting

Why Ingram Micro? We offer world class benefits and 401K beginning on day 1 of employment, including:

• Medical, Dental, and Vision
• 401K Matching
• Vacation Time, Sick Days, and Holiday Pay
• Work Life Balance
• Paid Parental Leave
• Tuition Reimbursement
• Bonus Opportunities
• HSA and FSA
• Life Insurance
• Short and Long-Term Disability
• Employee Resource Groups
• Employee Referral Bonuses

The typical base pay range for this role across the U.S. is USD $66,100.00 - $105,800.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

What’s on Offer:

Your growth is our priority. Access LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organisation like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory.

At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

• Genuine Career Progression Opportunities

• Hybrid Working Environment

• Training & Development

• Competitive Remuneration Package

• Staff Purchase Policy and a generous Benefits Scheme

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

At Ingram Micro, we believe our people are our most important asset, which is why we endeavour to create a positive & rewarding environment for our teams.

If you're ready to make a significant impact in driving growth, then we welcome you to apply for the role of Key Account Support. Join us and be part of a company that is shaping the future of the ICT industry!

Final offers of employment are subject to the completion of relevant pre‑employment background checks.

En Ingram Micro Chile estamos buscando un/a Inside Sales para sumarse a nuestro equipo comercial y contribuir al desarrollo de oportunidades de negocio junto a clientes, partners y fabricantes del ecosistema tecnológico.

Este rol es ideal para una persona con mentalidad comercial, foco en resultados, capacidad de seguimiento y ganas de desarrollarse en el mundo de la distribución tecnológica y la venta B2B.

¿Cuál será tu propósito?

Desarrollar y concretar oportunidades comerciales mediante una gestión de ventas remota, fortaleciendo la relación con clientes y partners, identificando sus necesidades y conectándolas con el portafolio de soluciones tecnológicas de Ingram Micro Chile.

Principales responsabilidades

• Gestionar oportunidades comerciales a través de llamadas, correo electrónico, videollamadas y otros canales digitales.
• Mantener y desarrollar relaciones comerciales con clientes y partners asignados.
• Identificar necesidades, generar propuestas y dar seguimiento a cotizaciones y oportunidades en proceso.
• Gestionar el ciclo de venta desde el contacto inicial hasta el cierre de la oportunidad.
• Realizar prospección y detectar nuevas oportunidades de negocio dentro del portafolio de Ingram Micro.
• Coordinar con equipos internos como Product Management, Preventa, Marketing, Finanzas, Operaciones y Logística, cuando corresponda.
• Mantener actualizada la información comercial en CRM u otras plataformas de gestión.
• Cumplir con los objetivos comerciales, KPI y metas definidas para el rol.

Lo que buscamos en ti

• Formación técnica o profesional en Administración, Ingeniería Comercial, Marketing, Ventas, Negocios, Tecnología o carreras afines.
• 1 a 2 años de experiencia en roles comerciales, ventas telefónicas, televentas, contact center comercial, atención comercial o venta B2B.
• Orientación a resultados, habilidades de comunicación, capacidad de negociación y foco en el cliente.
• Organización, seguimiento, proactividad y capacidad para gestionar múltiples oportunidades simultáneamente.
• Manejo de herramientas de gestión comercial, CRM y Microsoft Office, especialmente Excel y Outlook.
• Interés por desarrollarse en el mundo de la tecnología, distribución y canal IT.

Será un plus si cuentas con:

• Experiencia en venta B2B de tecnología.
• Conocimiento del modelo de distribución tecnológica, fabricantes, partners, resellers o integradores.
• Familiaridad con conceptos como pipeline, funnel de ventas, forecast y gestión de oportunidades.
• Inglés técnico o comercial.

¿Por qué sumarte a Ingram Micro?

Porque serás parte de una compañía global líder en el ecosistema de tecnología, donde podrás aprender, crecer y conectar con clientes, partners y fabricantes, desarrollando tu carrera comercial en un entorno dinámico, colaborativo y orientado a resultados.

Si te motivan las ventas, la tecnología y los desafíos comerciales, te invitamos a postular y ser parte de nuestro equipo.

En Ingram Micro cumplimos con la Ley N°21.015, la cual incentiva la inclusión laboral de personas en situación de discapacidad.

What will you do?

As an Office Administrator, you will provide day-to-day administrative and operational support across several key office functions - Reception, HR, Travel & Events, and Facilities. This is a diverse and hands-on role where you will work with different teams and help ensure the smooth running of our office.

Your responsibilities will include:

• Reception & Front Office: Provide backup reception coverage when needed, welcome employees and visitors, handle incoming calls and general inquiries, and support meeting room and visitor arrangements.

• HR Administration: Support the HR team with routine administrative activities, including onboarding and offboarding, employee documentation, access requests, trackers, records, and internal communications.

• Travel & Events: Provide administrative support for business travel and events, including bookings, meeting arrangements, catering, materials, supplier communication, and maintaining relevant records.

• Facilities Support: Assist with office-related requests, maintenance follow-ups, vendor coordination, office supplies, deliveries, inventory tracking, workplace activities, and other facilities-related initiatives.

• Cross-functional Support: Act as a reliable backup across different office support functions, take ownership of assigned tasks from start to finish, maintain documentation and trackers, and identify opportunities to simplify and improve administrative processes.

What you’ll bring:

• Previous experience in office administration, reception, HR administration, travel & events coordination, or a similar support role.

• Good command of Microsoft 365, particularly Outlook, Word, and Excel.

• Previous experience in a corporate office environment is a plus.

• A university degree is considered an advantage.

• Good written and spoken English.

• Strong organizational and time-management skills, with the ability to manage multiple tasks and priorities.

• Excellent communication and interpersonal skills and a service-oriented approach.

• Strong attention to detail and accuracy.

• A proactive, flexible, and adaptable mindset, with the ability to support different teams and respond to changing business needs.

What we have for you:

• Competitive salary & Bonus system? – Yes, of course!

• Additional health insurance? – A very good one, by the way.

• Food vouchers & Transport Allowance? – Absolutely!

• Well-being Program & Multisport card? – We care about our health, so yes!

• Referral and baby bonus? – No doubt about it.

• Paid holiday days increasing in time? – Of course.

• Company discounts, that are actually usable? – You bet!

• Language courses? – Yes, you can easily upgrade your work language with us!

• Free access to an online learning platform? – Yes, yes, yes.

• Many trainings and academies, including opportunity for ACCA certification? – Obviously.

• Great career growth and development opportunities? – Let’s see… Yes!

• Recognition awards? – Of course.

• Trending social media accounts (TikTok, Instagram, Facebook etc.)? – go and check for yourself

• Modern office space with free coffee and hot beverages? – And the coffee is actually good!

Interested? We thought so – apply now!

*Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.

#LI-NB2 #IngramMicroBulgaria

Wer wir sind:

Bei Ingram Micro glauben wir an eine technologische Zukunft mit faszinierenden neuen Möglichkeiten. Wir sind das Bindeglied zwischen Hersteller und Fachhandel im Bereich Informations- und Telekommunikationstechnologie. Dabei agieren wir eher im Hintergrund, doch ohne uns würden viele Produkte und Lösungen den Weg zum Endkunden nicht finden.

Dein neues Team – Partner Experience:

Wir sind ein essenzieller Innovationstreiber für schnelle und sichere Netzwerke und treiben den Ausbau in Industrie, Handel und auch Schulen mit Erfolg voran. Wir verfolgen unsere Ziele mit einer intrinsischen Leistungsbereitschaft und unterstützen uns untereinander in einer kollegialen Atmosphäre.

Deine Mission - was du bei uns bewegst:

Du nimmst direkten Einfluss auf unsere Kunden und den Einsatz neuester Technologie aus dem Produktangebot. Durch deine Fähigkeit dich zu organisieren und Prioritäten zu setzen kannst du auch den komplexen Anforderungen von Kunden eine zielführende Lösung anbieten.

Dein typischer Arbeitsalltag kann so aussehen:

• Du steuerst den gesamten Auftragsprozess von der Angebotserstellung bis zum erfolgreichen Abschluss und Auftragstracking
• Du betreust und berätst aktiv unsere Partner mit klarem Fokus auf Servicequalität und Umsatzentwicklung
• Du stellst eine exzellente Customer Experience sicher - durch Verständnis von Kundenbedürfnissen und proaktive Lösungsansätze
• Du arbeitest eng mit internen und externen Stakeholdern zusammen, zur Terminabsicherung und erfolgreichen Umsetzung von Kundenanforderungen
• Ebenso gehören die Identifikation und Umsetzung von Prozessverbesserungen zur Effizienzsteigerung und nachhaltigen Geschäftsentwicklung zu deinen Aufgaben

Das macht dich aus:

• Deine Arbeitsweise: Du gehst Themen proaktiv an, denkst mit und behältst dank deines organisatorischen Geschicks stets den Überblick. Idealerweise bringst du ein gutes Verständnis für Abläufe und Systeme mit. Deine Detailgenauigkeit und dein Qualitätsanspruch helfen dir, nachhaltig erfolgreich zu sein.
• Erfahrung: Deine breite kaufmännische Ausbildung oder ein vergleichbarer Hintergrund ist deine Basis, bereits Erfahrung in der Distribution ist ein klarer Pluspunkt.
• Soft Skills: Du kannst effektiv kommunizieren, am Telefon, per E-Mail und im persönlichen Gespräch. Du verstehst Systeme, Programme und Prozesse und bist interessiert diese zu verbessern.
• Sprachen: Da wir im Team Deutsch sprechen, solltest du Sprachkenntnisse auf C1-Niveau mitbringen. Für Workshops oder Schulungen sollten deine Englisch-Kenntnisse auf B2-Niveau sein.
• Reise: Gelegentliche Reisen zu Herstellern oder Partnern gehören für dich dazu.
• Räumliche Nähe: Bei dieser Position freuen wir uns auf deine regelmäßige Präsenz im Büro– mit 2 Tagen Homeoffice pro Woche bleibt deine Arbeitsgestaltung trotzdem flexibel. Die Ausübung dieser Stelle ist aus Dornach bei München und aus Straubing möglich

Das sind die Benefits für dich:

• Weiterentwicklung: Fundierte Einarbeitung, individuelle Entwicklungspläne, Mentorship, fachliche und persönliche Weiterbildung.
• Flexibles Arbeiten: Hybrides Modell (3 Tage Büro Anwesenheit, 2 Tage Homeoffice), 30 Urlaubstage + Mental Health Day, mobiles Arbeiten in Europa, 38,5h Vertrauensarbeitszeit.
• Gesundheit & Wohlbefinden: abhängig nach Standort
• Zusätzliche Vorteile: Bezuschusste Kantine, kostenlose Getränke, Mitarbeiterrabatte, Altersvorsorge, Bike- & Technikleasing, e-Ladestationen.
• Vergütung: Wo du innerhalb der Gehaltsspanne für diese Rolle startest, hängt von objektiven, festen Kriterien ab. Alles Weitere rund um Vergütung und Rahmenbedingungen klären wir transparent im persönlichen Austausch im Erstgespräch.

Erfolg bei Ingram Micro:

Ingram Micro investiert in die Zukunft der Mitarbeiter. Durch Lernpfade, Weiterbildungen und persönliche Entwicklungspläne sowie Ziele. Viele Beförderungen kommen aus den Teams und wir sind verbunden so viel Talent wie möglich intern zu fördern. Let´s shape tomorrow

Besuche uns gerne auch auf unserer Karriereseite und auf LinkedIn.

#LI-ES2

Responsibilities

• Own and continuously improve global escalation management processes, severity definitions, SLAs, and engagement models.
• Establish clear ownership, accountability, and resolution pathways across support, operations, sales, vendor, and product teams.
• Drive executive-level incident response and coordinate cross-functional resources during critical situations.
• Ensure consistent customer communications, status updates, and recovery plans during escalations.
• Serve as senior customer advocate during business-critical escalations.
• Lead, coach, and develop Global Escalation Associates.
• Establish incident management best practices and response standards.

Requirements

• Minimum of 5 years in Escalation Management, Customer Success, Technical Support, Operations, or Service Delivery with 3+ years in leadership roles managing critical customer issues.
• Experience supporting and directly interacting with different customer segments, including but not limited to enterprise, strategic or retail customers.
• High AQ (Adversity Quotient) and extensive experience overseeing high-urgency customer experience cases and escalations, with a strong track record of driving timely resolution, customer retention, and service recovery.
• Able to work in varying time zones to support the business.
• Regularly apply expertise in day-to-day activities. May fill the role of a staff member in complex situations. Experience in communication tools across telephone, email and Video Conferencing (Teams), as well as client, case management and ticketing platforms (CRM, Zendesk, etc.)

Location: Milton Keynes - Hybrid

This role follows a non‑negotiable 3‑day hybrid working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.

About the Job

We're looking for a customer-focused Business Development Advisor to join our Ruckus team at Ingram Micro. Through our exclusive partnership with Ruckus, you'll have the opportunity to become a trusted expert, support partner growth, and help drive the success of a market-leading networking portfolio. This is a great opportunity for someone looking to move into a sales role or build on some early commercial experience. It would suit someone who is confident, proactive, and keen to grow their own account base, using their initiative and a commercial mindset.

You’ll be supported by a manager who leads from the front, using data and insight to guide and adapt your approach, alongside a collaborative and supportive team culture. Ideas are welcomed, and you’ll be encouraged to use your initiative, challenge ways of working, and make a real impact while achieving both personal and business goals.

What your role as a Business Development Advisor will involve:

• Driving the growth of Ruckus products and services, taking them to market across both existing and previously engaged customers

• Building and developing your own pipeline, identifying opportunities to grow and expand your account base

• Taking part in vendor and sales focus days, building strong relationships, collaborating with colleagues and partners, and enjoying valuable face-to-face time with our vendor teams.

• Becoming a go-to contact for Ruckus, developing strong knowledge of the products and services within your portfolio

• Building relationships and having meaningful conversations to understand customer needs and present the right solutions

• Supporting customers with product information, pricing, availability, and offers

• Preparing and managing quotes, following up on opportunities, and progressing deals through to completion

To set you up for success, we are looking for the following skills and experience

• Previous experience in a customer-facing, sales or similar role

• Excellent communication skills, both over the phone and face to face

• A positive, proactive attitude with the confidence to build relationships

• An interest in sales, with a desire to develop and grow your own account base

• Good organisation and attention to detail, with the ability to manage multiple tasks

• Comfortable using Microsoft Office (Outlook, Word and Excel) and open to learning CRM systems used to manage and track customer activity

• A willingness to learn, take initiative, and contribute to a fast-paced team environment

What we offer:

• AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme

• Rising holiday allowance at Year 2 and Year 5

• Birthday day off

• Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.

• Employee discounts and wellness perks

• Modern offices with breakout spaces, free tea and coffee, and a private wellness room

• Development opportunities with clear career progression and training

We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com.

Make an application to join the team!
None of this is achievable without great people, with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.

#LI-NA3

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Sr Sales Engineer

Your Role:

A Sr Sales Engineer is the technical relationship owner and presales authority for assigned partners. This role owns technical outcomes across the presales lifecycle, serving as the primary senior technical advisor and ensuring solution integrity, scope accuracy, and architectural alignment.

The Sr Sales Engineer transitions from hands-on execution to technical leadership, decision-making, and accountability, enabling others while retaining ownership of outcomes.

Experience:

• Partner Technical Relationship Ownership: Own senior partner technical relationships and act as the primary technical point of accountability.
• Presales Technical Leadership: Lead complex technical presales efforts including discovery, validation, and risk management.
• SOW Development & Ownership: Create, review, and approve Statements of Work with responsibility for scope clarity and technical feasibility.
• AWS Solution Strategy: Design, validate, or guide AWS-based solutions across infrastructure, security, networking, and identity services.
• Cross-Functional Leadership: Partner with Sales, Services, Delivery, and Architecture teams to ensure executable presales outcomes.
• Technical Enablement & Mentorship: Provide coaching and technical guidance without owning execution tasks.

Knowledge:

• AWS platform services and architectural patterns sufficient to guide design and challenge assumptions.
• Broad technical knowledge across cloud infrastructure, security, networking, identity, and resiliency.
• Understanding of partner business models, service offerings, and technical maturity.
• Presales lifecycle including discovery, solution shaping, qualification, and close support.
• Service delivery awareness to understand presales impact on execution, margin, and quality.
• AWS Well-Architected Framework and architectural governance best practices.

Skills:

• Technical judgment and decision-making without full hands-on execution.
• Ability to lead senior technical conversations and maintain trusted relationships.
• Clear communication of complex technical concepts to technical and business audiences.
• Risk identification and mitigation across technical and delivery dimensions.
• Strong collaboration across Sales, Services, and Delivery leadership.

Key Responsibilities:

• Own technical presales outcomes and ensure architectural integrity.
• Serve as the primary technical relationship owner for assigned partners.
• Lead solution strategy and validate architectures before close.
• Develop, review, and approve Statements of Work.
• Identify and mitigate technical and delivery risk early in the sales cycle.
• Mentor and enable Sales Engineers through review and guidance.
• Represent partner technical standards and roadmap internally.

AWS Certifications & Experience:

• One or more of the following certifications or willingness to achieve
• AWS Certified Solutions Architect – Professional (preferred)
• AWS Certified Solutions Architect – Associate
• AWS Certified DevOps Engineer – Professional
• AWS Certified Advanced Networking – Specialty
• AWS Certified Security – Specialty
• Equivalent experience: 6–8+ years designing or validating AWS architectures

What You Bring to the Role:

• Bachelor’s degree in Computer Science or equivalent experience.
• 8+ years experience in engineering, architecture, or sales engineering roles.
• Prior hands-on or design-level AWS experience.
• Proven success acting as a senior technical advisor.
• Strong business judgment and independent decision-making ability.

The typical base pay range for this role across the U.S. is USD $97,300.00 - $165,400.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Shape the Future of Cloud Innovation at Ingram Micro

Ingram Micro helps businesses and technology partners accelerate cloud transformation worldwide. We're seeking a Senior AWS Sales Engineer to serve as the trusted technical advisor for strategic AWS partners, driving cloud adoption, pipeline growth, and business outcomes through consultative solution design and technical leadership.

This is a highly visible role for an experienced AWS Cloud Architecture, Presales Consulting, or Partner Development professional who excels at combining technical expertise with business strategy.

What You'll Do

• Serve as the primary technical advisor for assigned AWS partners

• Drive AWS adoption, cloud strategy, and partner growth initiatives

• Identify, develop, and advance new business opportunities

• Lead technical discovery, solution architecture, and presales engagements

• Design and validate AWS solutions across infrastructure, networking, security, IAM, resilience, and cloud operations

• Apply AWS Well-Architected Framework best practices

• Collaborate with Sales, Services, Architecture, and Delivery teams to develop scalable solutions

• Create and review Statements of Work (SOWs) and ensure solution readiness

• Maintain accurate pipeline, forecasting, and CRM management

• Mentor Sales Engineers and contribute to technical enablement across the organization

What Success Looks Like

• Increased AWS consumption and partner growth

• Strong pipeline creation and opportunity progression

• Trusted advisor relationships with partner executives and technical leaders

• High-quality solution architecture and presales execution

• Consistent contribution to services revenue and business outcomes

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or related field (or equivalent experience)

• 8+ years of experience in Sales Engineering, Solutions Engineering, Cloud Architecture, Technical Consulting, or related roles

• 6+ years of hands-on AWS experience designing and supporting cloud solutions

• Proven success leading complex presales engagements and technical sales cycles

• Experience driving business growth through customer or partner relationships

• Strong knowledge of AWS services, cloud-native architectures, networking, security, IAM, governance, and resiliency

• Ability to translate technical solutions into measurable business value

• Executive-level communication, presentation, and stakeholder management skills

Preferred Qualifications

• AWS Certified Solutions Architect – Professional

• AWS Certified Solutions Architect – Associate

• AWS Certified DevOps Engineer – Professional

• AWS Certified Advanced Networking – Specialty

• AWS Certified Security – Specialty

• Experience supporting AWS Partner Network (APN) partners, MSPs, VARs, Systems Integrators, or Consulting Partners

• Knowledge of AWS Marketplace, funding programs, incentives, and partner programs

• Experience with Infrastructure as Code (IaC), DevOps, and cloud automation

Why Ingram Micro?

At Ingram Micro, you'll work at the center of the global technology ecosystem, partnering with industry-leading AWS organizations and helping shape the future of cloud innovation. You'll have the opportunity to influence strategic business outcomes, build meaningful partner relationships, and accelerate cloud transformation at scale.

If you're passionate about AWS, cloud architecture, technical sales, and helping partners grow, we'd love to hear from you.

#LI-CS1

#LI-Remote

The typical base pay range for this role across the U.S. is USD $97,300.00 - $165,400.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This is a hybrid role and is required to be onsite at our office in Doral, FL, at least 3 days/week.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

The typical base pay range for this role across the U.S. is USD $58,800.00 - $100,000.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The client services manager (alongside the account manager) works closely with vendors and internal stakeholders (VBMs/BDEs/Sales), serving as a trusted point of contact and contributing to strategic marketing planning and execution.

This Entry level role is responsible for developing, executing, and measuring marketing programs that drive customer acquisition, sales growth, and market share. The individual partners with sales, vendors, and channel partners to execute effective campaigns, advertising initiatives, and marketing strategies while analyzing results and optimizing performance.

Key Responsibilities

Key skills: detail oriented, organized, administrative skills

• Update and maintain trackers, timelines, and documentation for marketing activities

• Schedule and coordinate meetings, campaign milestones, and planning cadences

• Collect and organize marketing materials and assets

• Support campaign kickoff meetings and the proofing/approval process

• Collect and manage post-campaign documentation (POP/POE), track ROI and performance metrics,

and contribute to campaign recaps

• Assist with budget updates, manage claims submissions and receivables tracking.

• Maintain consistent communication and follow-up on campaign activities.

Required Skills & Competencies

Marketing Expertise

• Campaign planning and execution
• Integrated marketing communications
• Market research and competitive analysis
• Customer acquisition and retention strategies
• Channel and partner marketing

Analytical Skills

• Campaign performance measurement
• ROI analysis
• Customer segmentation and profiling
• Data-driven decision making

Collaboration & Communication

• Cross-functional partnership with sales and vendors
• Stakeholder management
• Influencing without direct authority
• Project management and coordination

Experience Level

• Established professional individual contributor
• Works independently with moderate supervision
• Handles moderately complex projects
• May influence others through expertise and guidance
• Bachelor's degree (or equivalent experience)

Approximately 2 years of related experience, including at least 1 year of directly relevant experience

The typical base pay range for this role across the U.S. is USD $72,700.00 - $116,300.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

This associate serves as the primary coordinator for customer escalations requiring heightened visibility and cross-functional engagement. The role manages critical incidents from intake through resolution, ensuring timely communication, stakeholder alignment, issue ownership, and customer advocacy.

Responsibilities

• Manage assigned customer escalations.
• Ensure rapid engagement of appropriate internal departments or teams.
• Track actions, commitments, timelines, and resolution activities.
• Maintain detailed escalation records and case documentation.
• Serve as a central point of coordination between customers and internal teams.
• Facilitate de-escalation and data-gathering calls to customers and follow-up discussions.

Requirements

• 2-5 years in Customer Support, Technical Support, Customer Success, Service Delivery, or Escalation Management, preferably experience in a high volume, high-complexity (call center) environment.
• Experience in communication tools across telephone, email and Video Conferencing (Teams), as well as client, case management and ticketing platforms (CRM, Zendesk, etc.)
• Experience in the IT industry, some understanding of the Cloud and IT provider space
• Familiarity with incident management and customer service methodologies.
• Experience supporting and directly interacting with different customer segments, including but not limited to enterprise, strategic or retail customers.
• Able to work in varying time zones to support the business.
  

Ingram Micro is a leading technology distributor for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

About the role:

The Vendor Marketing Manager is a senior marketing role responsible for the strategic planning, development, execution and optimisation of marketing initiatives across a portfolio of strategic technology vendors. The role drives demand generation, pipeline growth and revenue opportunities through integrated, data-driven marketing programmes aligned to both vendor priorities and Ingram Micro business objectives. Working closely with Vendor Business Managers, sales teams, vendors and channel partners, the Vendor Marketing Manager proactively identifies growth opportunities and delivers exceptional marketing outcomes that strengthen Ingram Micro's market presence and commercial success.

Responsibilities & Supporting Actions

Vendor Marketing Strategy & Planning

• Develop and deliver quarterly marketing plans aligned with vendor and Ingram Micro objectives.
• Define go-to-market strategies to support revenue growth and market share.
• Identify strategic growth opportunities within assigned vendor portfolios.
• Ensure plans are documented, communicated, implemented and regularly reviewed.
• Align local initiatives with regional and global marketing programmes where appropriate.
• Act as a trusted marketing advisor, providing strategic recommendations and market insights.

Demand Generation & Campaign Execution

• Create and execute integrated multi-touch campaigns to drive awareness, engagement and lead generation.
• Deliver programmes across digital, email, social media, webinars, events and partner channels, promoting Ingram Micro’s Xvantage platform.
• Coordinate internal stakeholders and creative, data and digital teams for timely, high-quality campaign execution.
• Present marketing plans, results and recommendations during QBRs and vendor meetings.

Data & Performance Optimisation

• Use Power BI, Google Analytics and internal reporting tools to define target audiences and campaign strategies.
• Analyse customer, product and revenue data to support marketing decisions.
• Measure and optimise campaign performance to maximise engagement, lead generation and ROI.
• Report on campaign performance, pipeline contribution and marketing ROI.
• Develop insights and recommendations to improve future campaigns.

MDF & Budget Management

• Manage vendor marketing budgets and Market Development Funds (MDF) in line with requirements and business objectives.
• Ensure effective budget utilisation and maintain accurate financial tracking and forecasts.
• Ensure claim documentation and reporting requirements are completed accurately and on time.
• Monitor budget performance and recommend investment strategies to improve results.

Vendor & Sales Alignment

• Partner with Vendor Business Managers and sales teams to support strategic priorities and revenue targets.
• Align marketing initiatives with sales opportunities and key growth areas.
• Communicate campaign objectives, timelines and outcomes to stakeholders.
• Support sales enablement through campaign materials, messaging and lead generation initiatives.
• Build strong relationships with vendor marketing teams, sales stakeholders and partner organisations.
• Maintain a strong understanding of vendor portfolios, partner tiers, programmes and priorities.
• Align vendor marketing objectives with partner and channel growth opportunities.

Qualifications & Experience

• Bachelor’s degree in a related discipline.
• Experience in a B2B environment within the ICT industry.
• Experience working within a vendor, reseller or channel environment is highly preferred.
• Experience with marketing automation, analytics and creative platforms.
• Exceptional interpersonal, presentation and negotiation skills to effectively engage customers and stakeholders.
• Ability to articulate and present complex ideas simply and effectively.
• High level of business acumen.

What’s in it for you?

• We provide a fun, professional, and challenging international business setting. Finally, you will get the chance to become part of the world's leading Technology Solutions provider in the world and a Great Place to Work certified organisation in ten countries across EMEA & APAC.

• We will support you in your professional and personal development by providing you with access to LinkedIn Learning and many high-quality training courses and on-the-job experience to increase your knowledge and expertise.

• We are a large organisation with many national and international career opportunities, meaning we can provide you with great career opportunities for years to come, with you in the driver’s seat.

You'll be part of a workplace where you'll feel like you are valued and your contribution is appreciated within the business.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Final offers of employment are subject to the completion of relevant pre‑employment background checks.

Let’s shape tomorrow.

If this sounds like something you want to be a part of, click "Apply".

At Ingram Micro, we help businesses realize the promise of technology. As a leading global technology company, we connect the world's most innovative technology manufacturers and cloud providers with the partners and customers who bring those solutions to life. Through our global reach, diverse portfolio, and digital-first platform, Ingram Micro Xvantage™, we are transforming the way technology is delivered, enabling businesses to innovate, grow, and succeed in an increasingly connected world.

Our Advanced Solutions team plays a critical role in accelerating technology adoption and growth across the market. By collaborating with leading vendors such as IBM, channel partners, and customers, we help organizations unlock new opportunities, solve complex business challenges, and drive digital transformation through industry-leading infrastructure solutions.

At Ingram Micro, our success is rooted in the way we work together. We are driven by Results, guided by Integrity, inspired by Imagination, and empowered by Courage to explore new possibilities. We take Responsibility for our commitments, support the growth of our Talent, and foster an inclusive environment where diverse perspectives help us achieve more together. Every team member is encouraged to learn, contribute, and make a meaningful impact.

What You'll Do

As a Senior Product Executive, IBM Hardware, you will manage and grow our IBM Hardware portfolio while developing strategies that strengthen partner engagement, drive market demand, and deliver business results.

• Manage the IBM Hardware product portfolio, including inventory planning and business performance.
• Develop and execute marketing initiatives that generate demand across channel partners and end customers.
• Build and maintain strong relationships with IBM and key channel partners to drive mutual growth.
• Identify new business opportunities through market analysis and customer insights.
• Monitor industry trends, competitive activity, and emerging technologies to support strategic decision-making.
• Evaluate and recommend potential product and solution opportunities to expand the portfolio.
• Design and deliver channel enablement and training programs that strengthen partner capabilities.
• Collaborate with sales, marketing, and operations teams to achieve growth objectives and deliver exceptional customer experiences.

What Will Help You Succeed

We're looking for someone who is passionate about technology, enjoys building relationships, and is excited to grow their career in a dynamic global organization.

• Diploma or Degree in Business, Marketing, Information Technology, or a related discipline.
• Interest in or knowledge of IT infrastructure, enterprise technology products, and solutions.
• Passion for developing a long-term career in the technology industry.
• Strong interpersonal and communication skills with the ability to influence and engage stakeholders.
• Creative mindset with the ability to develop innovative go-to-market and business growth initiatives.
• Strong analytical and problem-solving skills with an eye for identifying market opportunities.
• Customer-focused approach with a commitment to delivering results and value.
• Collaborative team player who thrives in a fast-paced and evolving environment.
• Candidates with less relevant experience may be considered for the Product Executive position.

Why Ingram Micro?

At Ingram Micro, you'll have the opportunity to work at the center of the global technology ecosystem while building a meaningful and rewarding career. We invest in our people through continuous learning, career development opportunities, and exposure to world-class technology partners. You'll be part of a diverse and inclusive culture that values innovation, collaboration, and personal growth. Here, your ideas can make an impact, your career can thrive, and together we can shape the future of technology.

Let's Shape Tomorrow.

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Position Summary:

• Drive business development strategies to achieve revenue and margin targets for HPE Hybrid IT solutions.
• Build and maintain strong relationships with HPE Thailand teams, distributors, and key System Integrators.
• Execute joint go-to-market (GTM) activities, partner enablement, and joint customer engagements.
• Conduct product presentations, technical demonstrations, workshops and so on
• Conduct regular market research to identify trends, competitor moves, and emerging technologies in hybrid infrastructure.
• Partner closely with Pre-Sales and technical teams to design solution architectures etc.
• Collaborate with vendors and internal teams to develop business opportunities and drive project success

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Software Engineering or equivalent.
• Required at least 3 years of relevant working experience in Sales, Product Sales, Business Development or related roles.
• Experience with HPE HIT, Aruba or related • Experience in solutions design, customer presentations, and technical consulting
• Deep understanding of server/storage sizing, hardware/software licensing, and hybrid cloud concepts.
• Be able to communicate effectively with customers, partners, and internal stakeholders
• Ability to collaborate closely with Go-To-Market teams from technical aspects to ensure deal closure successfully and increase the business revenues.
• Fast learner, proactive, positive mindset and attitude, and as well as to play as an effective team player.
• Good command of English communication
• Professional certifications are an advantage

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Our team plays a critical role in helping partners grow and succeed through industry-leading technology solutions and subscription-based offerings. By combining vendor expertise with a customer-first approach, we help partners maximize recurring revenue, strengthen customer relationships, and unlock new business opportunities. Every day, we support partners in building sustainable growth and delivering greater value to their customers.

Success at Ingram Micro is driven by our people and our values. We achieve Results through collaboration, act with Integrity in every interaction, embrace Imagination to find better ways forward, demonstrate Courage when facing challenges, take Responsibility for our commitments, and invest in Talent to support continuous growth and development. We believe diverse perspectives, inclusive teamwork, and a culture of learning help us shape tomorrow together.

About the Role

As a Customer Success Executive (Red Hat), you will serve as the trusted advisor and primary point of contact for assigned partners, helping them maximize the value of Red Hat solutions, subscriptions, and support programs. You will develop strategic relationships, drive adoption and retention, identify growth opportunities, and enable partners to build successful recurring revenue practices.

What You'll Do

• Act as the subscription business expert and primary point of contact for Red Hat solutions and programs.
• Build trusted relationships with assigned partners and deliver an exceptional customer experience.
• Develop and execute partner-specific business plans that drive retention, growth, and long-term success.
• Manage subscription renewals and proactively identify upsell and cross-sell opportunities.
• Analyze partner health, adoption trends, and business performance to uncover opportunities for improvement and growth.
• Enable partners to implement customer success best practices and adopt a "never lose a subscription" mindset.
• Collaborate with sales, vendor, and support teams to resolve issues and drive positive business outcomes.
• Increase adoption and ongoing engagement with Red Hat solutions and subscription offerings across assigned accounts.

What You'll Bring

• Experience in Customer Success, Account Management, Channel Management, Business Development, Sales, or another customer-facing role.
• Knowledge of subscription-based business models, recurring revenue environments, customer lifecycle management, or technology solutions sales.
• Understanding of the Red Hat ecosystem, open-source technologies, enterprise Linux, automation, virtualization, or hybrid IT solutions is highly desirable.
• Proven success managing customer relationships and driving retention, renewals, and revenue growth.
• Ability to develop strategic account plans and execute customer-specific growth initiatives.
• Strong analytical skills with experience monitoring business performance, adoption metrics, and customer health indicators.
• Excellent communication, presentation, stakeholder management, and relationship-building skills.
• A proactive, solution-oriented mindset with the ability to identify risks, solve problems, and influence outcomes.

Why Join Ingram Micro?

At Ingram Micro, you'll have the opportunity to build a meaningful career with a global technology leader that invests in its people, embraces innovation, and values continuous learning. You'll work alongside talented colleagues from diverse backgrounds, gain exposure to industry-leading technologies and vendors, and have access to development opportunities that help you grow professionally and personally. If you're passionate about building strong partner relationships, driving business outcomes, and helping organizations succeed through technology, we invite you to join us and Let's Shape Tomorrow together.

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Who We Are and How We Work

At Ingram Micro, we're shaping tomorrow by helping businesses realize the promise of technology. As a global technology company, we connect technology manufacturers, cloud providers, and businesses worldwide through innovative solutions, digital platforms, and emerging technologies. Within GPTOS, you'll work alongside cross-functional teams driving AI innovation, platform transformation, and customer experience enhancements that create meaningful impact across the business. Guided by our values of Results, Integrity, Imagination, Courage, Responsibility, and Talent, we collaborate, innovate, and continuously improve to deliver technology solutions that help our customers and teams succeed.

What You'll Do: Your Role in Making an Impact

As a Senior QA Analyst, you will play a critical role in ensuring the quality, reliability, and production readiness of GPTOS technology solutions. You will establish and lead quality assurance practices that support AI initiatives, Zendesk enhancements, system integrations, and platform improvements. Acting as an independent quality advocate, you will partner with technical and business teams throughout the delivery lifecycle to validate solutions, identify risks, manage defects, and ensure successful deployments.

Key responsibilities include:

• Lead quality assurance efforts for technology initiatives, establishing consistent testing standards, processes, and best practices across supported platforms.
• Develop and execute test strategies, test plans, test cases, and validation approaches for functional, integration, regression, and user acceptance testing.
• Support AI-enabled solutions by validating outputs, assessing operational readiness, and helping ensure successful adoption and deployment.
• Manage defect identification, prioritization, tracking, and resolution in partnership with development and delivery teams.
• Evaluate business requirements, user workflows, and end-to-end processes to ensure solutions meet quality expectations before release.

Your contributions will directly impact the successful delivery and adoption of innovative technology solutions that support Ingram Micro's continued transformation and growth.

What You Bring to the Role

• Around 5-7 years of combined experience in Quality Assurance, Technical Business Analysis, or related technology roles, with a strong track record of supporting software delivery initiatives.
• Experience translating business and functional requirements into effective test scenarios, validation strategies, and quality assurance plans.
• Demonstrated knowledge of software testing methodologies, defect management, release validation, and end-to-end business process testing.
• Strong analytical, troubleshooting, communication, and documentation skills, with the ability to work effectively across multiple projects and evolving priorities.
• Experience collaborating with cross-functional teams to deliver technology solutions in dynamic environments.
• Preferred experience includes supporting AI-enabled solutions, testing system integrations, working with Zendesk platforms, and contributing to complex technology transformation initiatives.

Ingram Micro powers the global IT ecosystem—connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world’s population and our digital platform, Ingram Micro Xvantage™, we enable smarter, faster, and more scalable ways to do business. Together, let’s shape tomorrow by driving technology forward and creating real impact across the globe.

About the Team

Our Unified Support team sits at the heart of this mission—ensuring technology runs seamlessly for customers worldwide. Through deep technical expertise, cross-functional collaboration, and a relentless focus on customer success, we solve complex challenges across cloud and ERP-integrated environments while improving reliability, performance, and customer satisfaction.

The Role: Senior Technical Support Engineer

As a Senior Technical Support Engineer, you will act as a technical authority for complex customer challenges, owning escalations across Azure, AWS, and ERP-integrated environments. You will lead incident response, drive root cause analysis, and partner cross-functionally to improve system resilience and customer experience.

What you’ll do:

• Troubleshoot and resolve advanced issues across Azure/AWS services
• Support hybrid, multi-cloud, and on-premises integrations
• Lead critical incident response, including bridge calls and service restoration
• Diagnose outages, performance issues, and configuration errors using monitoring tools and logs
• Troubleshoot ERP and SAP integrations, ensuring stable data flows and operations
• Conduct root cause analysis (RCA) and drive long-term improvements
• Collaborate with Engineering, Product, ERP, and vendor teams
• Maintain documentation, mentor junior engineers, and improve support processes

What You Bring

• Bachelor’s degree in Computer Science, Information Systems, or equivalent
• 5+ years in cloud support engineering, technical support, cloud operations, or SRE-adjacent roles
• Experience troubleshooting SaaS-based cloud solutions
• Solid understanding of SQL and database concepts, including experience with Apache, IIS, MySQL, MSSQL, and PostgreSQL
• Strong troubleshooting ability across APIs and cloud services
• Solid understanding of ITIL processes: Incident, Problem, Change, RCA
• Exceptional communication skills and a customer-first mindset
• Ability to operate effectively in fast-paced, global, high-pressure environments

Nice-to-have specializations:

• Scripting skills in PowerShell and/or Python (Bash a plus)
• Experience with monitoring tools (Datadog, Zabbix, Azure Monitor, CloudWatch)
• SAP BRIM (FICA, CI) or SAP FICO experience
• Infrastructure as Code (Terraform, CloudFormation)
• Container technologies (Docker, Kubernetes)
• Azure/AWS certifications
• ITIL certification (Foundation or higher)
• Microsoft 365 and Entra ID enterprise experience
• Cloud cost optimization experience
• Native or Fluent in Multiple Languages: Spanish, German, Portugues, Italian, French, English

Why Join Ingram Micro?

At Ingram Micro, you’ll have the opportunity to grow your career at global scale, working with cutting-edge technologies and diverse teams across regions. We are committed to your development, value inclusion, and empower you to make an impact. Here, your expertise helps shape resilient, future-ready platforms that power businesses worldwide.

Let’s shape tomorrow—together.

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

Responsibilities:

• Liaise and negotiate with vendors on all product-related issues;

• Develop and maintain good relationship with vendors and channel partners;

• Facilitate Go to market planning and execution of vendor's initiatives;

• Handle marketing strategy deployment and vendor funded project/programs;

• Forecast and analyze market and product trend;

• Able to pitch value proposition of initiatives to both reseller and end user;

• Identify new business opportunities;

• Conduct seminars and product training.

Requirements:

• Degree holder or equivalent level in any disciplines, preferably in IT or related disciplines;

• Minimum of 3 years or above experience in product management, preferably in IT field;

• Knowledge on B2B channel sales experience would be an advantage;

• Strong communication and presentation skill;

• Good creativity and analytic skill on product management;

• Able to work under pressure and independently;

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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Responsible for purchasing of products and services to meet company requirements and maintain appropriate inventory levels.
• Negotiates best deals with vendors and ensures adherence to quality and delivery standards.
• Interfaces with multiple internal departments to resolve discrepancies related to invoicing, shipments, etc.
• Buyers may specialize in a specific area (e.g. services, IT products, etc.) or functional support (sales).
• Support personnel manage the paperwork and purchasing systems transactions to ensure adherence to procedures.

What you bring to the role:

• Supervises support level employees.
• Sets day-to-day operational objectives for the team.
• Problems faced may be difficult but typically are not complex.
• Ensures policies, practices and procedures are understood and followed by direct reports and stakeholders.
• Receives predetermined work assignments that are subject to moderate level of control and review.
• Supervises support level associates (clerks, production associates, technicians) in an organization characterized by high transactions or processes.
• Sets day-to-day operational objectives for the team to ensure task completion.
• Assignments are largely established in accordance with schedules and deliverables.
• Contributes to the development of processes and procedures and ensure that employees operate within these guidelines.
• Can make exceptions to some but not all processes and procedures.
• Thorough knowledge of department processes.
• Point person to resolve issues elevated by support personnel.

Qualifications:

• High School Diploma or equivalent experience required.
• Four-year college degree not required but strongly preferred.
• Minimum 5 years functional experience including a minimum of 3 years specific experience and 1 year of leadership experience.

#LI-Hybrid

Ingram Micro powers the global IT ecosystem—connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world’s population and our digital platform, Ingram Micro Xvantage™, we enable smarter, faster, and more scalable ways to do business. Together, let’s shape tomorrow by driving technology forward and creating real impact across the globe.

About the Team

Our Unified Support team sits at the heart of this mission—ensuring technology runs seamlessly for customers worldwide. Through deep technical expertise, cross-functional collaboration, and a relentless focus on customer success, we solve complex challenges across cloud and ERP-integrated environments while improving reliability, performance, and customer satisfaction.

The Role: Senior Technical Support Engineer

As a Senior Technical Support Engineer, you will act as a technical authority for complex customer challenges, owning escalations across Azure, AWS, and ERP-integrated environments. You will lead incident response, drive root cause analysis, and partner cross-functionally to improve system resilience and customer experience.

What you’ll do:

• Troubleshoot and resolve advanced issues across Azure/AWS services
• Support hybrid, multi-cloud, and on-premises integrations
• Lead critical incident response, including bridge calls and service restoration
• Diagnose outages, performance issues, and configuration errors using monitoring tools and logs
• Troubleshoot ERP and SAP integrations, ensuring stable data flows and operations
• Conduct root cause analysis (RCA) and drive long-term improvements
• Collaborate with Engineering, Product, ERP, and vendor teams
• Maintain documentation, mentor junior engineers, and improve support processes

What You Bring

• Bachelor’s degree in Computer Science, Information Systems, or equivalent
• 5+ years in cloud support engineering, technical support, cloud operations, or SRE-adjacent roles
• Experience troubleshooting SaaS-based cloud solutions
• Solid understanding of SQL and database concepts, including experience with Apache, IIS, MySQL, MSSQL, and PostgreSQL
• Strong troubleshooting ability across APIs and cloud services
• Solid understanding of ITIL processes: Incident, Problem, Change, RCA
• Exceptional communication skills and a customer-first mindset
• Ability to operate effectively in fast-paced, global, high-pressure environments

Nice-to-have specializations:

• Scripting skills in PowerShell and/or Python (Bash a plus)
• Experience with monitoring tools (Datadog, Zabbix, Azure Monitor, CloudWatch)
• SAP BRIM (FICA, CI) or SAP FICO experience
• Infrastructure as Code (Terraform, CloudFormation)
• Container technologies (Docker, Kubernetes)
• Azure/AWS certifications
• ITIL certification (Foundation or higher)
• Microsoft 365 and Entra ID enterprise experience
• Cloud cost optimization experience
• Native or Fluent in Multiple Languages: Spanish, German, Portugues, Italian, French, English

Why Join Ingram Micro?

At Ingram Micro, you’ll have the opportunity to grow your career at global scale, working with cutting-edge technologies and diverse teams across regions. We are committed to your development, value inclusion, and empower you to make an impact. Here, your expertise helps shape resilient, future-ready platforms that power businesses worldwide.

Let’s shape tomorrow—together.

Ingram Micro powers the global IT ecosystem—connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world’s population and our digital platform, Ingram Micro Xvantage™, we enable smarter, faster, and more scalable ways to do business. Together, Let’s shape tomorrow by driving technology forward and creating real impact across the globe.

We are looking for an expert with more than 5 years of solid, active commercialsoftware development experience.
Strong knowledge of Java (Core Java/Java EE) paired with solid experience frameworks: Spring, JDBC, Hibernate, REST Web Services.
Strong conceptual knowledge of OOPS, Design Patterns, Microservice architecture, and Clean architecture.
Experience with application servers/servlet containers (WildFly, Tomcat, etc.).
Practical experience in development and/or maintenance of highly loaded enterprise-grade systems.
Experience in Linux, Docker, and Kubernetes management.
SQL experience (specifically PostgreSQL).

Duties
We use Java language with microservices architecture for back-end development. You should be a specialist in this type of development.
We complement our development environment, with other technologies such as Maven, Spring Boot, WildFly (Jboss), Gradle, SQL, Hibernate and Flyway.
PostgreSQL as a persistence storage.
Our platform is entirely in the cloud and works with Kubernetes/Azure (AKS)/AWS/GCP, so it will be particularly good if you have experience managing them.
Tools such as Jenkins, Ansible or Maven are used to make CD/CI testing.
The team works with agile methodology, mainly SCRUM and KANBAN, adapting it to their needs according to the established objectives.
It will be nice plus if you have experience in REST APIs design, front-end skills (Vue/ReactJS, HTML, CSS), developing and deploying applications in cloud platforms (Azure, AWS), DevOps, CI tools (Jenkins, Maven), or Unit test frameworks (Junit, Mockito, Arquillian).
Being a multicultural company and working with people from different countries, the main working language is English, so it will be essential that you can speak and write in this language to communicate with your coworkers.

Responsabilities

Design and develop cloud micro-services (Ecommerce, service provisioning, etc.) that seamlessly integrates with the rest of the Ingram Micro Cloud portfolio.
Design of the REST APIs necessary for external clients who use our platform, helping to ensure good communication between the platform and their systems.

Challenge and redefine existing architectural fundamentals to provide the next level of performance and scalability; ability to foresee post-deployment design challenges, performance, and scale bottlenecks.
Develop and implement software verification plans and quality assurance procedures.
Document and maintain software functionality.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The typical base pay range for this role across the U.S. is USD $43,800.00 - $70,100.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

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• Develops business strategies and opportunities with new and/or existing customers to expand existing relationships and developing new relationships
• Build, position and sell new and advanced solutions, programs, services; may conduct market research and feasibility studies to analyze the viability of alternative business development opportunities
• Collect, compile, verify, and analyze financial, competitive, sales, marketing, and other information about potential business partners, new markets, products and services, or other business opportunities.

Requirement:

• 3-5 years of experience in enterprise IT sales/business development/solution sales

• Successful track record in selling Enterprise Software, Backup & Recovery, Storage, Virtualization, or Cloud/DR Solutions

• Drive business growth for Arcserve, Veeam, Dell Technologies, Commvault, Veritas, UiPath (RPA) and Confluent (Data Streaming) solutions

• Solid understanding of the IT/Distributor industry

• Identify and develop new business opportunities in enterprise accounts

• Work closely with presales and technical teams to design and present solutions

• Strong competency in building value proposition and positioning strong proposals

• Strong interpersonal skills with proven ability to communicate across all levels and effectively adapts to varied situations.

• Be creative with strong problem-solving skills and the ability to adapt and succeed in a fast-paced.

• Good communication skills in English

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

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Responsibilities

• Achievement of individual and group sales quotas: To handle sales inquiries over the telephone, for IT products, and update customers on current promos.
• Order processing: Ensuring that customers’ orders are processed and delivered to customers on a timely basis.
• Active accounts: Maintain a set number of active reseller accounts
• Phone calls: Handle inbound and outbound calls and follow up on sales opportunities to ensure sales closure.
• Active markets: sell the Company’s range of products to the reseller base
• Track all sales calls, analyze sales activities, and provide feedback on market competition, pricing, etc.
• Work and communicate closely with the outdoor Sales & Product team on daily sales activity and progress
• Prepare quotations to resellers and handle specific stock requests for customers’ requirements
• Ensure timely follow-up on inquiries
• To prepare daily call report, and feedback & pass down reseller needs to Product Team

Requirements

• Diploma/Degree in Business/Marketing/IT or an equivalent discipline
• At least 2-3 years experience as an Inside Sales/Telesales/Sales Coordinator or other related sales/customer service field.
• Sound knowledge and passion for IT industry/ products/ solutions an added advantage
• Work experiences or knowledge related to B2B, digital, IT, telecommunication, and technology is preferable
• Passion to work in the technology industry
• Good Service mind and communication skills with both internal and external customers
• Strong interpersonal and negotiation skills
• Proactive and target oriented
• Good command of English both in writing and speaking
• Computer literacy: MS Offices

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About the Role:

At Ingram Micro, we're looking for an ambitious Solutions Sales Specialist Azure to join our Cloud team in Diegem and play a key role in expanding our Azure business across Belgium and Luxembourg.

About Ingram Micro

Ingram Micro is a global leader in technology distribution, generating $48.1 billion in revenue and operating in 57 countries. We connect technology vendors and cloud providers with business IT experts, impacting 90% of the technology used daily. Our strengths include:

• Broad market reach and a diverse portfolio of solutions and services.
• A strong focus on innovation, including cloud solutions like Microsoft Azure.
• A growth-oriented, collaborative, and entrepreneurial culture.

As a strategic Microsoft partner, we help resellers, system integrators, and managed service providers accelerate their cloud transformation journeys through Azure, Microsoft 365, Security, AI, and Data solutions.

Your role in our team

As a Solutions Sales Specialist Azure, your focus is clear:

• 80% Business Development & Sales
• 20% Operational & Administrative Activities

You will be responsible for driving Azure consumption, identifying new business opportunities, activating partners, and accelerating partner growth through strategic sales engagements.

This is a highly commercial role where success is measured by pipeline creation, partner activation, Azure growth, and recurring cloud revenue.

What will you do?

In this role, you will:

• Proactively approach and onboard new Microsoft Azure partners and customers.
• Conduct strategic sales conversations and translate client needs into Azure-based solutions (e.g., IaaS, PaaS, hybrid cloud, AI integrations, or Azure Security).
• Drive revenue growth through close collaboration with sales and pre-sales colleagues.
• Build and maintain long-term relationships with customers while identifying new business opportunities.
• Support marketing initiatives to position Microsoft Azure effectively in the market.
• Supporting Microsoft SPLA partners with reporting and trying to convince them to Azure.

What do you bring?

To succeed in this role, you bring:

• Commercial experience in sales or business development, preferably in IT or the cloud industry.
• A strong commercial mindset, proactive attitude, and results-driven work style.
• Excellent communication and persuasion skills in both Dutch/Flemish and English.
• Solid knowledge of Microsoft Azure is essential; Experience within the Microsoft ecosystem, cloud distribution, or channel partner landscape is a strong advantage.

Why choose Ingram Micro?

We offer:

• A competitive salary and performance-based commission (30% of base salary, team target).
• Travel allowance (car or public transport).
• Meal vouchers, eco vouchers, and a home working allowance.
• Hospitalization insurance and a pension plan.
• Laptop and peripherals for an optimal remote setup.
• 16 volunteer hours per year to give back to the community.
• Continuous learning opportunities, including LinkedIn Learning and Azure certification programs.

Why join us?

This is more than a sales role.

You will directly contribute to the growth of one of the most strategic cloud businesses in the market while working closely with Microsoft and some of Belgium's leading cloud partners.

If you're passionate about cloud, motivated by sales success, and ready to make a measurable impact, we'd love to hear from you.

Ready to take the next step?

Do you want to be part of our team? Apply today via the button below and discover if you are our new Solutions Sales Specialist Azure at Ingram Micro in Diegem!

#LI-NA5

#LI-Hybrid

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Ingram Micro is seeking an experienced Sr. Product Manager to help build innovative experiences on Xvantage™ platform that revolutionize Ingram Micro and deliver real impact for customers worldwide. This role focuses on executing innovative solutions and contributing to products that solve real customer problems. You will collaborate cross-functionally with internal teams and external vendors to define joint solutions, prioritize market opportunities, and bring innovative offerings to market.

You'll work closely with fast-moving teams that thrive on rapid iteration and bold ideas. We ship production-ready MVPs in weeks, not months, and measure success by customer impact. If you're ready to learn, eager to contribute to meaningful products, and motivated by turning concepts into tangible results, this role offers the perfect growth opportunity.

The role offers a hybrid schedule with 3 days a week in our Irvine, California office and 2 days a week remote.

What You'll Do

• Execute product initiatives alongside senior product leaders, contributing to feature definition, prioritization, and delivery of innovative products

• Work with vendors and internal stakeholders to design integrated, end-to-end solutions that address target customer needs and differentiate in the market

• Collaborate across product, design, engineering, and operations to deliver solutions efficiently

• Support rapid prototyping and experimentation, helping validate concepts through data analysis and customer feedback

• Assist with customer research and early adopter programs, gathering insights that inform product decisions

• Stay current on industry trends and emerging technologies, contributing fresh perspectives to team discussions

• Help maintain product roadmaps, write detailed product specifications, and track key success metrics

• Participate in user testing sessions and contribute to iterative product improvements

What you need to succeed

• Bachelor’s degree (or equivalent combination of education and experience) required.

• 5+ years of experience in product management at an enterprise or startup level

• Proven ability to craft and communicate a compelling product vision and rally cross-functional teams around it

• Strong execution mindset: ability to take direction and turn it into actionable plans that teams can execute

• Excellent communication and collaboration skills with ability to work effectively across diverse teams

• Executive presence with strong communication and stakeholder management skills

• Customer-focused approach with strong analytical, strategic thinking, and problem-solving skills

• Bachelor’s degree in business, Computer Science, Engineering, or related field. Master’s degree is a plus

• Demonstrated ability to manage multiple priorities and deliver results on aggressive timelines

Preferred Experience

• Exposure to the distribution industry or cloud/software ecosystem

• Familiarity with channel programs, or marketplace dynamics

• Track record of driving revenue growth through strategic partnerships

#LI-LB2

The typical base pay range for this role across the U.S. is USD $112,200.00 - $190,700.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Ingram Micro is seeing a Senior Principal, Product Manager to lead the design and execution of high-impact, innovative solutions across our digital platform and strategic vendor ecosystem.

This is a strategic product leadership role at the intersection of product management, solution architecture, AI, technology, and business transformation. The ideal candidate is equally comfortable engaging with C-suite stakeholders and strategic vendors, defining product vision, designing complex solutions, and driving cross-functional execution through measurable business outcomes.

The ideal candidate is a strategic builder and technology leader who can identify high-value business opportunities, architect innovative solutions, leverage emerging AI and agentic technologies, and lead them end-to-end from strategy → solution design→ product → launch → adoption → measurable business outcomes.

This role is for a builder and change agent who can operate in ambiguity, simplify complex problems, influence without authority, and turn ideas into scalable platform capabilities identifying where AI, generative AI, intelligent automation, and agentic AI can fundamentally reinvent how partners, vendors, and customers interact with the platform.

What You’ll Do

1. Drive Strategic Platform Innovation

• Own the strategy and solution vision for complex, high-value initiatives across the platform and strategic vendor ecosystem.

• Partner directly with key technology vendors and platform partners to identify opportunities for revenue growth, customer acquisition, partner expansion, portfolio penetration, automation, and operational efficiency.

• Translate vendor strategies, market trends, customer needs, and business priorities into differentiated platform solutions.

• Identify opportunities to create reusable capabilities that can scale across multiple vendors, markets, and customer segments.

• Establish the business case, value proposition, roadmap, investment requirements, and success metrics for strategic initiatives.

2. Serve as a Product Leader + Solution Architect

• Serve as the end-to-end solution architect with a product mindset, connecting business strategy to technology execution.

• Translate complex business problems into scalable product and technology solutions.

• Define product vision, capabilities, user journeys, requirements, MVPs, roadmaps, and release strategies.

• Balance business value, technical feasibility, scalability, security, cost, and speed to market.

• Create reusable solution patterns that can scale across vendors, markets, and customer segments.

• Ensure solutions are designed for adoption, operational readiness, and measurable business impact.

3. Own the Full Product Lifecycle

• Lead initiatives from concept through production and measurable business value.

• Develop product vision, strategy, requirements, user journeys, capabilities, MVP scope, roadmap, and release strategy.

• Translate complex business problems into clear product requirements and executable epics/features.

• Partner with engineering, architecture, UX, data, operations, commercial teams, finance, legal, and vendor teams to drive execution.

• Remove roadblocks, manage dependencies, make trade-offs, and maintain accountability for outcomes.

• Ensure solutions are adopted, scaled, continuously improved, and deliver the intended business value.

4. Drive AI Solutions with Strategic Vendors & Partners

• Work directly with strategic technology vendors and partners to identify opportunities to combine their technologies, products, data, and AI capabilities with the platform.

• Help vendors and partners develop AI-powered solution offers that can be brought to market through the platform.

• Understand emerging AI technologies, architectures, models, agent frameworks, APIs, data platforms, and cloud services sufficiently to translate them into business and commercial solutions.

• Develop joint AI solution strategies with vendors, hyperscalers, ISVs, and technology partners.

• Identify opportunities to create differentiated AI bundles, solutions, services, and commercial offerings.

• Define the capabilities and integrations required from vendors to enable scalable AI solutions.

• Establish joint go-to-market strategies and commercialization models for AI-powered solutions.

5. Create New Revenue & Growth Opportunities

• Proactively identify and incubate new growth opportunities across the platform.

• Develop growth bets, business cases, experiments, and commercialization strategies.

• Look beyond incremental feature development to identify opportunities for new business models, automation, subscriptions, services, cross-sell, renewals, marketplace expansion, and platform monetization.

• Define measurable outcomes including revenue, gross profit, adoption, customer acquisition, partner growth, attach rate, retention, automation, and productivity.

• Establish mechanisms to rapidly test, validate, scale, or stop new ideas.

6. Influence at Executive Level

• Present strategy, investment cases, solution architectures, roadmaps, and business outcomes to senior executives.

• Build alignment across stakeholders with competing priorities and interests.

• Communicate complex technical and business concepts with clarity and executive-level perspective.

• Serve as a trusted advisor to business, technology, product, and vendor leadership.

• Establish credibility as a subject-matter expert and thought leader across platform and vendor solutions.

What Success Looks Like

Success in this role means transforming the platform into a more intelligent, automated, partner-centric, and AI-powered business platform.

You will be expected to:

• Launch high-impact solutions that generate measurable revenue and gross-profit growth.

• Accelerate strategic vendor onboarding and platform adoption.

• Increase partner/customer acquisition and platform engagement.

• Create reusable capabilities that scale across vendors and markets.

• Reduce manual processes through automation and AI.

• Improve speed from idea → solution → market → value realization.

• Establish strategic vendor partnerships that create differentiated platform capabilities.

• Turn ambiguous business problems into scalable, executable solutions.

• Build a pipeline of strategic innovation opportunities and convert the highest-value opportunities into production solutions.

What You Bring to the Role

• 10+ years of experience in product management, solution architecture, technology strategy, digital transformation, platform development, consulting, or related discipline.

• Bachelor’s degree in Business, Engineering, Computer Science, or related field; MBA or advanced degree is a plus

• Proven track record of leading complex, cross-functional technology and business initiatives from concept through execution and measurable outcomes.

• Strong combination of product management and solution architecture capabilities.

• Experience designing solutions involving multiple systems, APIs, data flows, business processes, and technology platforms.

• Demonstrated experience working with strategic technology vendors, partners, or enterprise customers.

• Strong understanding of enterprise platforms, SaaS/cloud business models, digital commerce, APIs, integrations, and modern technology architectures.

• Experience developing business cases and translating strategy into investment decisions and executable roadmaps.

• Demonstrated ability to influence senior executives, stakeholders and cross-functional teams without direct authority.

• Exceptional strategic thinking, structured problem solving, communication, and executive presence.

• Ability to operate effectively in highly ambiguous, fast-moving environments.

• Strong understanding of agile product development and modern software delivery practices.

Preferred Qualifications

• Experience in B2B technology distribution, cloud, SaaS, cybersecurity, networking, infrastructure, or enterprise technology ecosystems.

• Experience working with major technology vendors and hyperscalers.

• Experience with digital commerce, marketplaces, subscriptions, renewals, lifecycle management, CPQ/configuration, or partner ecosystems.

• Experience applying AI/ML or agentic AI to automate business processes and create new customer or partner experiences.

• Experience building platforms or products that operate across multiple countries, markets, vendors, or business models.

• Experience taking new concepts from 0→1 and scaling them from 1→N.

For this role, staff will work from our Irvine, California office at least 3 days a week, with opportunity for 2 days a week remote.

#LI-LB2

The typical base pay range for this role across the U.S. is USD $158,900.00 - $270,100.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro ayuda a las empresas a operar mejor, crecer más rápido y alcanzar sus objetivos de sostenibilidad. Nuestro equipo comercial impulsa el crecimiento del negocio mediante el desarrollo de oportunidades, la generación de demanda y la habilitación de canales en uno de los ecosistemas tecnológicos más importantes del mercado. Sobre Ingram Micro Ingram Micro es la empresa líder de distribución de TI con presencia a nivel global a través de una extensa red de ventas y distribución en América del Norte, Europa, Medio Oriente y África, América Latina y Asia Pacífico. Con oficinas de ventas locales y/o representantes en 59 países y 189 centros logísticos y centros de servicio en todo el mundo. Estamos comprometidos en ayudar a las empresas a realizar plenamente la promesa de la tecnología, generando oportunidades para nuestros socios de negocios mediante un amplio portafolio de soluciones tecnológicas y servicios de cadena de suministro.

Rol Propuesto Pre sales HPE

Responsabilidades:

• Brindar soporte técnico y comercial a los canales y equipo de ventas para el desarrollo de oportunidades de negocio con soluciones HPE.
• Diseñar, dimensionar y validar arquitecturas de infraestructura tecnológica alineadas a las necesidades del cliente.
• Elaborar propuestas técnicas, configuraciones BOM (Bill of Materials) y recomendaciones de solución.
• Participar en reuniones técnicas con clientes y canales para identificar requerimientos y definir la mejor estrategia de solución.
• Realizar presentaciones, demostraciones y workshops de tecnologías HPE.
• Gestionar procesos de cotización, validación técnica y registro de oportunidades con el fabricante.
• Trabajar de manera conjunta con fabricantes, canales y equipos internos para acelerar el cierre de oportunidades.
• Mantener actualizados los conocimientos técnicos sobre el portafolio HPE.
• Apoyar en actividades de capacitación y habilitación técnica para socios de negocio.
• Realizar seguimiento al pipeline de oportunidades desde el punto de vista técnico.
• Identificar oportunidades de cross-selling y adopción de nuevas tecnologías dentro de la base de clientes.
• Asegurar el cumplimiento de los lineamientos y mejores prácticas definidos por HPE.

Requisitos y experiencia:

• Bachiller o titulado en Administración, Ingeniería Industrial, Ingeniería de Sistemas, Marketing o carreras afines.
• Experiencia mínima de 3 a 5 años en desarrollo de negocios, gestión de canales, ventas o posiciones comerciales dentro de la industria tecnológica.
• Experiencia trabajando con fabricantes de tecnología, de preferencia HPE.
• Conocimiento del modelo de distribución TI y ecosistema de canales.
• Experiencia en gestión de pipeline, forecast y seguimiento de indicadores comerciales.
• Capacidad para desarrollar relaciones estratégicas con fabricantes, partners y equipos internos.
• Manejo de Microsoft Excel y PowerPoint a nivel intermedio o avanzado.
• Inglés intermedio o avanzado.
• Deseable conocimiento de soluciones de infraestructura, servidores, almacenamiento, networking o nube híbrida.
• Deseable experiencia en gestión de programas comerciales y fondos de marketing.
• Competencias: orientación a resultados, negociación, comunicación efectiva, influencia, visión de negocio y trabajo colaborativo.

Let's shape tomorrow

Ingram Micro Perú se compromete a crear un entorno diverso y se enorgullece de ser un empleador que ofrece igualdad de oportunidades. Todos los postulantes calificados serán considerados para el empleo sin distinción de raza, color, religión, género, identidad o expresión de género, orientación sexual, origen nacional, genética, discapacidad, edad, condición de veterano o cualquier otra categoría protegida por la legislación aplicable.

Na Ingram Micro, conectamos pessoas, tecnologia e oportunidades para transformar negócios em escala global. Somos um ecossistema que impulsiona inovação, acelera resultados e apoia empresas em jornadas complexas de transformação digital — sempre guiados por integridade, responsabilidade e excelência técnica. Aqui, profissionais de tecnologia atuam com autonomia, impacto real e espaço para evolução contínua, contribuindo diretamente para soluções que sustentam o futuro digital dos nossos clientes.

Sobre o time:

Você fará parte da BRLink – Serviços, área de Dados & IA atuando na construção de soluções que combinam dados, analytics, machine learning e inteligência artificial generativa. Nosso time trabalha em parceria com clientes, fabricantes e áreas internas para desenhar arquiteturas modernas, escaláveis e alinhadas às melhores práticas de mercado, impulsionando iniciativas inovadoras em diferentes segmentos da economia.

Responsabilidades:

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

About the Role

Ingram Micro is seeking an experienced Event Planner to manage full-cycle corporate events that support executive engagement, customer relationships, and key business initiatives. This role requires a highly organized professional who can manage multiple priorities, maintain budgets, and adapt quickly in a fast-paced environment.

Key Responsibilities

• Plan and execute end-to-end corporate events, including executive meetings, customer events, conferences, trade shows, and internal programs.
• Partner with stakeholders to define event objectives, timelines, budgets, and success metrics.
• Manage event logistics, vendors, contracts, venues, registration, travel, catering, and onsite execution.
• Coordinate executive-level events and VIP experiences.
• Develop and manage event budgets, forecasts, and expense reconciliation.
• Analyze event performance and provide post-event reporting and recommendations.
• Collaborate cross-functionally with Marketing, Sales, Communications, and Executive Leadership teams.
• Effectively pivot and manage changing priorities while maintaining exceptional event experiences.

Required Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of corporate event planning or event management experience.
• Experience managing full-cycle corporate events from planning through execution.
• Experience supporting executive-level meetings and events.
• Strong budget management, forecasting, and financial planning skills.
• Experience managing vendors, contracts, and event logistics.
• Excellent project management, organizational, and communication skills.
• Ability to manage multiple projects in a fast-paced environment.
• Ability to travel as needed.

Preferred Qualifications

• Experience in a corporate, technology, or B2B environment.
• Experience with event management platforms such as Cvent or similar tools.
• Professional certification such as CMP, CMM, or PMP.
• Experience managing large-scale customer, partner, or executive events.

Skills

Event Planning • Corporate Events • Executive Events • Budget Management • Financial Acumen • Vendor Management • Contract Negotiation • Project Management • Event Operations • Stakeholder Management • Event Technology • Cross-Functional Collaboration • Problem Solving • Adaptability

At Ingram Micro, you'll have the opportunity to create meaningful experiences, collaborate with executive leaders, and make a direct impact on business success while growing your career in a global organization.

Let's shape tomorrow.

The typical base pay range for this role across the U.S. is USD $78,000.00 - $124,800.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The typical base pay range for this role across the U.S. is USD $49,500.00 - $79,200.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

¿Eres un profesional apasionado por las ventas consultivas, el desarrollo de negocios y la tecnología? Esta es una excelente oportunidad para integrarte a un equipo dinámico y ser parte del crecimiento de soluciones Apple para clientes corporativos.

Responsabilidades principales:

• Desarrollar y ejecutar estrategias comerciales para incrementar la presencia de soluciones Apple en el mercado empresarial.
• Identificar nuevas oportunidades de negocio y generar relaciones de largo plazo con clientes corporativos.
• Gestionar el ciclo completo de ventas, desde la prospección hasta el cierre de negocios.
• Trabajar en conjunto con equipos internos y socios estratégicos para garantizar una excelente experiencia al cliente.
• Cumplir y superar los objetivos comerciales establecidos.

Requisitos:

• Licenciatura concluida.
• Inglés avanzado (capaz de mantener conversaciones y presentaciones de negocio).
• Experiencia comprobable en una posición similar como Sales Specialist, Account Manager, Business Development o roles relacionados.
• Experiencia en ventas consultivas B2B y manejo de cuentas corporativas.
• Habilidades de negociación, comunicación y orientación a resultados.
• Interés por la tecnología y el ecosistema Apple.

Competencias:

• Enfoque comercial.
• Capacidad para construir relaciones de confianza.
• Proactividad y autonomía.
• Pensamiento estratégico.
• Excelente atención al cliente.

Si cumples con el perfil y te interesa formar parte de una organización enfocada en la innovación y el crecimiento, ¡queremos conocerte!

están ok si creo la vacante con esto?

Location: Diegem, Belgium | Full-time

About the Role

Are you a commercially minded professional who enjoys building relationships, identifying opportunities, and helping customers grow their business? Do you thrive in a dynamic environment where no two days are the same and where your contribution directly impacts customer success?

At Ingram Micro, we're looking for an Inside Sales Representative SMB to join our Small & Medium Business (SMB) team in Belgium.

In this role, you will be the first point of contact for a portfolio of reseller partners and play a key role in delivering an outstanding customer experience. You'll work closely with customers to understand their needs, uncover opportunities, and connect them with the right solutions across our broad technology portfolio.

Your Role

As an Inside Sales Representative SMB, you will be responsible for managing and growing your own customer portfolio while contributing to the success of the wider team.

Your responsibilities include:

• Serving as the primary point of contact for reseller partners and delivering an exceptional customer experience.
• Building strong relationships with existing customers and becoming a trusted advisor.
• Identifying customer needs through meaningful conversations and asking the right questions.
• Generating new business opportunities within your portfolio.
• Proactively reaching out to customers to explore growth opportunities and increase engagement.
• Supporting customers throughout their purchasing journey and coordinating with internal teams when needed.
• Collaborating with colleagues across different technology areas to provide the best possible solutions.
• Contributing to individual and team sales targets through a proactive and customer-focused approach.

This role combines both hunter and farmer activities, allowing you to develop new opportunities while nurturing and growing existing customer relationships.

What You'll Bring

Success in this role comes from a combination of commercial drive, strong communication skills, and a genuine interest in helping customers succeed.

We're looking for someone who has:

• Fluency in both Dutch and French.
• A proactive and hands-on mindset.
• Strong commercial awareness and customer focus.
• Confidence in building relationships with customers and internal stakeholders.
• A mature and professional approach to communication.
• The ability to work independently while also contributing to team success.
• Energy, curiosity, and a willingness to learn.

Nice to Have

• Previous experience in sales, customer service, account management, or business development.
• Experience within the IT, technology, distribution, or B2B environment.
• Understanding of channel, reseller, or partner ecosystems.

Whether you're ready for your second career step or bring some initial commercial experience through internships, student jobs, or an early-career sales position, we'd love to hear from you.

Why Join Ingram Micro?

At Ingram Micro, you'll have the opportunity to grow your career in a global technology company that values innovation, collaboration, and personal development.

We offer:

• A competitive salary and attractive benefits package.
• Performance-based bonus opportunities (75/25 commission).
• Hybrid working opportunities.
• Ongoing learning and development programs.
• Career growth opportunities within an international organization.
• A collaborative and inclusive working environment.
• The chance to work with leading technology vendors and partners.
• A culture where entrepreneurship and initiative are encouraged.

About Ingram Micro

Ingram Micro is a leading technology company at the center of the global IT ecosystem. We connect technology manufacturers, cloud providers, reseller partners, and customers, helping businesses realize the full potential of technology.

Through innovation, expertise, and collaboration, we create opportunities for growth and help shape the future of technology.

Ready to Make an Impact?

Are you eager to build relationships, create opportunities, and grow your commercial career within the technology industry?

Apply today and join our SMB team at Ingram Micro.

#LI-NA5

#LI-Hybrid

Kaufmännischer Mitarbeiter Sales Support / Partner Experience HPE (w/m/d)

Standort Straubing oder Dornach bei München

Du arbeitest gerne strukturiert, behältst auch bei mehreren Vorgängen den Überblick und hast Freude am Kontakt mit Kunden? Dann werde Teil unseres HPE Teams bei Ingram Micro.

In dieser Position unterstützt du unsere Account Manager und betreust unsere Fachhandelspartner im Tagesgeschäft. Du sorgst dafür, dass Angebote, Bestellungen und Kundenanfragen zuverlässig bearbeitet werden und trägst so wesentlich zu einer hohen Servicequalität und langfristigen Kundenbeziehungen bei.

Als Teil eines erfahrenen Teams erwartet dich ein abwechslungsreiches Arbeitsumfeld mit viel Gestaltungsspielraum, kurzen Entscheidungswegen und der Möglichkeit, hybrid zu arbeiten.

Deine Aufgaben

• Du steuerst den gesamten administrativen Auftragsprozess von der Angebotserstellung bis zum erfolgreichen Abschluss.

• Du erstellst und verfolgst Angebote nach und behältst Bestellungen und Liefertermine im Blick.

• Du unterstützt unsere Partner bei Fragen zu Angeboten, Bestellungen und Aufträgen.

• Du arbeitest eng mit Account Managern, Herstellern und internen Fachabteilungen zusammen.

• Du koordinierst offene Kundenanliegen und sorgst für eine zuverlässige Terminverfolgung.

• Du stellst eine hohe Servicequalität und ein positives Kundenerlebnis sicher.

• Du baust langfristige Partnerbeziehungen auf und entwickelst diese weiter.

• Du identifizierst Verbesserungspotenziale und unterstützt die Optimierung bestehender Prozesse.

Das bringst du mit

• Abgeschlossene kaufmännische Ausbildung oder eine vergleichbare Qualifikation

• Erste Berufserfahrung im Vertriebsinnendienst, Sales Support, Customer Service oder in einer vergleichbaren kaufmännischen Position

• Verständnis für kaufmännische Prozesse und Systeme

• Ausgeprägte Service- und Kundenorientierung

• Strukturierte, sorgfältige und eigenverantwortliche Arbeitsweise

• Kommunikationsstärke am Telefon, per E-Mail und im persönlichen Austausch

• Sehr gute Kenntnisse in MS Office, insbesondere Excel und Outlook

• Interesse daran, Prozesse, Systeme und Arbeitsabläufe zu verstehen und kontinuierlich weiterzuentwickeln

• Deutschkenntnisse auf C1-Niveau

• Englischkenntnisse auf B2-Niveau

• Erfahrung in der IT-Branche oder Distribution ist von Vorteil, aber keine Voraussetzung

Das bieten wir dir

• Verantwortungsvolle Aufgaben in einem internationalen IT-Unternehmen

• Eine fundierte Einarbeitung durch ein erfahrenes Team

• Individuelle fachliche und persönliche Weiterbildungsmöglichkeiten

• Hybrides Arbeiten mit bis zu zwei Homeoffice-Tagen pro Woche

• 30 Urlaubstage sowie zusätzliche Freistellungsmöglichkeiten über unser Wahlarbeitszeitmodell

• 38,5-Stunden-Woche

• Jährliche Sonderzahlung

• Bezuschusste betriebliche Altersvorsorge und vermögenswirksame Leistungen

• Bikeleasing

• Bezuschusste Kantine sowie kostenlose Getränke

• Mitarbeiterrabatte, Corporate Benefits und Mitarbeiter-PC-Programm

• Monatliche steuerfreie Internetpauschale

• Gesundheitsangebote, Betriebsarzt und Vorsorgeuntersuchungen

• Kostenlose Parkplätze am Standort

Wer wir sind

Bei Ingram Micro glauben wir an eine technologische Zukunft voller neuer Möglichkeiten. Als einer der weltweit führenden IT-Distributoren verbinden wir Hersteller, Fachhandelspartner und Kunden. Gemeinsam mit HPE unterstützen wir Unternehmen bei der Umsetzung moderner IT-Lösungen und gestalten die digitale Zukunft aktiv mit.

Let's Shape Tomorrow Together.

Kontakt:

Martin Wellner (HR Business Partner)

Telefon: 09421-738339

E-Mail: Martin.wellner@ingrammicro.com

Was für uns selbstverständlich ist:

Wir setzen auf ein vielfältiges Team, in dem die Menschen mit all ihren Facetten im Mittelpunkt stehen! In diesem Sinne freuen wir uns über Bewerbungen von Menschen mit Behinderung und ihnen Gleichgestellten.

Bei dieser Stellenbeschreibung schlägt Ihr Herz höher? Dann bewerben Sie sich bei uns!

#Letsshapetomorrow #IngramMicroGermany #IngramMicroDE

Besuche uns gerne auch auf unserer Karriereseite und auf LinkedIn.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The Platform Expert is the point of contact for a set of Ingram Micro Xvantage™ (platform) domains within a particular technical domain and focuses on strategic global functionality improvements for those. They work with the Solutions Enablement team to build out requirements for prioritized initiatives and work closely with Global technology counterparts to drive new functionality forward.

The role:

• Serves as the main global point of contact for engines within their assigned technology domain.

• Established knowledge of platform functional environments and required key systems and tools – for Associate, Customer, and Vendor – Stage, Beta, Production - Jira and Confluence

• Execute strategic plans for growth of domains and new functionality development efforts globally.

• Cross-functional collaboration with various internal and Global teams – Platform Enablement, Platform Success, Platform Growth, Platform Business Operations, Domain/Product, Engineering, etc.

• Develop complex business requirements documentation through collaboration with Global and Regional business teams, and work with other members of the Capabilities team to align priority initiatives and execute tasks to achieve common Global platform goals

• Coordinate and provide demonstrations of new functionality prior to UAT Prepare highlight, lowlight, spotlight updates for leadership

What you bring to the role:

• Requires broad theoretical knowledge typically acquired from advanced education. Four-year college degree and 0-2 years functional experience.

• Experience with digital platforms, and solid operational knowledge of how to execute processes on the platform

• Quickly grasp basic understanding of the different Ingram Micro Xvantage™ platform experiences (Associates, Vendor, Customer, Integration) and how they work together

• Proficient verbal and written communication skills, ability to present in both technical and non-technical terms to large and small audiences.

• Proficient levels of tools: Jira, Confluence, Excel, Word, PowerPoint, Copilot must be highly organized and skilled in process execution

• Experience managing projects with proven record of success and execution

• High level of critical and abstract thinking, with the ability to clearly and concisely present persuasive arguments

• Ability to work as a team member, partner effectively with others, perform duties with accuracy and with a strong degree of urgency, prioritize and perform work with minimal supervision

• Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously

#LI-LB2

The typical base pay range for this role across the U.S. is USD $56,000.00 - $89,600.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

¡Estamos contratando! | Sales Specialist Canon 📸🖨️

¿Tienes experiencia en ventas consultivas dentro de la industria de tecnología, impresión, gestión documental o soluciones empresariales? Esta oportunidad puede ser para ti.

Buscamos un Sales Specialist Canon con enfoque comercial, capacidad para desarrollar nuevas oportunidades de negocio y experiencia construyendo relaciones sólidas con clientes corporativos.

Responsabilidades

• Identificar y desarrollar nuevas oportunidades de negocio en cuentas corporativas.
• Promover y comercializar el portafolio de soluciones Canon, incluyendo impresión, digitalización y gestión documental.
• Gestionar el ciclo completo de ventas, desde la prospección hasta el cierre de proyectos.
• Desarrollar relaciones estratégicas con clientes, partners y stakeholders clave.
• Elaborar propuestas comerciales alineadas a las necesidades del cliente.
• Dar seguimiento a proyectos, renovaciones y oportunidades de crecimiento dentro de las cuentas asignadas.
• Cumplir con objetivos de ventas, rentabilidad y crecimiento.

Requisitos

• Licenciatura concluida.
• Inglés avanzado.
• Experiencia comprobable en posiciones similares como Sales Specialist, Account Manager, Business Development o Ejecutivo Comercial.
• Experiencia en venta de soluciones de impresión, gestión documental, tecnología o productos Canon (deseable).
• Conocimiento de ventas consultivas B2B y manejo de clientes corporativos.
• Excelentes habilidades de comunicación, negociación y presentación.
• Orientación a resultados y generación de nuevas oportunidades de negocio.

Competencias

• Pensamiento estratégico.
• Enfoque en el cliente.
• Capacidad de negociación.
• Trabajo en equipo y colaboración.
• Proactividad y autonomía.
• Excelente organización y seguimiento comercial.

¿Qué buscamos?

Un profesional con pasión por las ventas, que disfrute generar relaciones de negocio de largo plazo y que tenga la capacidad de impulsar el crecimiento de las soluciones Canon dentro del mercado empresarial.

Let´s Shape Tomorrow

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

About the role

Reporting to the Sales Manager, we are seeking a driven Business Development Manager – Microsoft to accelerate growth across our Microsoft Security portfolio.

This is a true hunter/business development role, focused on new partner acquisition, pipeline generation, revenue growth, and expanding the Security channel. We are looking for someone who hustles, creates opportunities, picks up the phone, and is confident engaging with senior and C-suite stakeholders.

You will work closely with Microsoft, vendors, partners, and internal teams to identify opportunities and deliver commercial growth. Microsoft or Microsoft Security experience is a plus but not required. Experience with Microsoft SureStep is also advantageous.

Key Responsibilities

• Drive new business, pipeline, revenue, and margin growth across Microsoft Security.
• Identify and acquire new partners and develop existing channel opportunities.
• Build strong relationships with vendors, partners, and C-suite stakeholders.
• Develop and execute business development and territory plans.
• Work with Microsoft and the Vendor Manager on growth initiatives, including SureStep.
• Understand partner business needs and translate opportunities into commercial outcomes.
• Collaborate with internal teams to convert pipeline into revenue.
• Maintain accurate forecasting, reporting, and pipeline management.
• Consistently achieve and exceed sales and growth targets.

Qualifications and Skills

• Experience in Business Development, Channel Sales, Partner Sales, Vendor Management, or technology sales.
• Strong hunter mentality and proven ability to generate new business.
• Vendor/channel experience within the Australian technology market.
• Strong commercial and business acumen.
• Confident communicating with senior and C-suite stakeholders.
• Excellent communication, negotiation, and influencing skills.
• IT distribution, cybersecurity, cloud, or technology experience is highly desirable.
• Microsoft, Microsoft Security, and/or SureStep experience is a plus, not a requirement.

If you are a commercially driven hunter who thrives on generating new business, building channel relationships, and engaging senior stakeholders, we encourage you to apply and help drive the growth of Ingram Micro’s Microsoft Security portfolio.

What’s in it for you

At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team that likes to challenge the status quo, we understand the importance of work-life balance, encourage our people to grow their careers. You can look forward to working in an exciting, stimulating workplace that provides a range of opportunities where you can make a real difference.

Inclusion, Diversity and belonging lies at the heart of everything we do at Ingram Micro and we are committed to hiring great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all genders and ages, people with disabilities, Aboriginal and Torres Strait Islander peoples, LGBTQIA+ and diverse groups.

Finally, you will get the chance to become part of the world's leading Technology Solutions provider. We look forward to hearing from you and how you would like to make a positive difference through the role towards the business.

Liderar y supervisar las operaciones diarias del Warehouse, asegurando el cumplimiento de los niveles de servicio, productividad, calidad, seguridad y exactitud de inventarios, mediante una gestión efectiva de los recursos, procesos y talento.

El Supervisor de Warehouse será responsable de garantizar una operación eficiente y ordenada, promoviendo una cultura de seguridad, disciplina operativa, mejora continua y servicio al cliente.

Principales responsabilidades

1. Liderazgo y gestión del equipo

• Supervisar, coordinar y desarrollar al personal operativo a su cargo.
• Distribuir actividades y recursos de acuerdo con las necesidades de la operación.
• Dar seguimiento al desempeño individual y del equipo.
• Identificar necesidades de capacitación y desarrollo.
• Promover un ambiente de trabajo basado en colaboración, respeto, disciplina y comunicación efectiva.
• Participar en procesos de selección, inducción y entrenamiento del personal operativo.
• Gestionar incidencias de personal, asistencia, puntualidad, desempeño y cumplimiento de políticas.

2. Gestión de la operación

• Supervisar las actividades de recepción, almacenamiento, surtido, picking, packing, embarques y devoluciones, de acuerdo con el alcance de la operación.
• Asegurar el cumplimiento de los procedimientos y estándares establecidos.
• Monitorear cargas de trabajo y asignar recursos para garantizar la continuidad operativa.
• Identificar desviaciones y tomar acciones correctivas oportunas.
• Coordinar prioridades operativas con las diferentes áreas involucradas.
• Asegurar el cumplimiento de tiempos de procesamiento y niveles de servicio.

3. Inventarios y control operativo

• Garantizar la correcta ejecución de movimientos de inventario.
• Supervisar conteos cíclicos y participar en inventarios físicos.
• Dar seguimiento a diferencias, pérdidas, daños y discrepancias de inventario.
• Analizar causas raíz y establecer acciones correctivas.
• Asegurar el correcto registro de movimientos en los sistemas correspondientes.
• Mantener estándares adecuados de orden, identificación y ubicación de materiales.

4. Productividad y KPIs

• Dar seguimiento diario a los principales indicadores de Warehouse.
• Analizar resultados y establecer planes de acción para mejorar el desempeño.
• Identificar oportunidades de eficiencia y reducción de tiempos muertos.
• Promover iniciativas de mejora continua.
• Presentar resultados y avances a la Gerencia de Operaciones.

Indicadores sugeridos:

• Productividad por hora / por asociado.
• Exactitud de inventario.
• Cumplimiento de pedidos / órdenes procesadas.
• On Time Shipment.
• Backlog.
• Errores de picking / surtido.
• Tiempo de ciclo.
• Ausentismo y rotación.
• Horas extra.
• Incidencias de seguridad.
• Daños y pérdidas de producto.

5. Seguridad y cumplimiento

• Asegurar el cumplimiento de las políticas y procedimientos de Seguridad Ocupacional.
• Promover una cultura de prevención dentro del Warehouse.
• Supervisar el uso correcto de equipo de protección personal.
• Reportar y dar seguimiento a condiciones y actos inseguros.
• Participar en investigaciones de incidentes y accidentes.
• Asegurar el cumplimiento de políticas internas y procedimientos operativos.

6. Mejora continua

• Identificar oportunidades para optimizar procesos, recursos y espacios.
• Participar en proyectos de mejora continua y productividad.
• Implementar acciones orientadas a reducción de errores, tiempos y costos.
• Promover metodologías de orden y disciplina operativa como 5S.
• Generar propuestas basadas en datos y resultados operativos.

Perfil requerido

Escolaridad:

• Licenciatura o Ingeniería en Logística, Administración, Ingeniería Industrial, Comercio o carrera afín.
• Se puede considerar experiencia equivalente para candidatos con sólida trayectoria en operaciones de Warehouse.

Experiencia:

• 3+ años de experiencia en operaciones de almacén, logística o centros de distribución.
• Experiencia previa liderando equipos operativos.
• Experiencia en manejo de inventarios y procesos de almacén.
• Experiencia trabajando con indicadores de productividad y desempeño.
• Deseable experiencia en operaciones de distribución, logística o tecnología.

Conocimientos:

• Procesos de Warehouse y distribución.
• Inventarios y conteos cíclicos.
• Manejo de WMS / ERP.
• Excel intermedio.
• Indicadores operativos y análisis de datos.
• Seguridad ocupacional.
• Mejora continua / 5S.

Competencias

• Liderazgo operativo.
• Comunicación efectiva.
• Orientación a resultados.
• Planeación y organización.
• Toma de decisiones.
• Resolución de problemas.
• Análisis de información.
• Manejo de conflictos.
• Trabajo en equipo.
• Adaptabilidad.
• Sentido de urgencia.
• Orientación al cliente.

¿

Test Footer

Location: Egypt

Your Opportunity at Ingram Micro

Ingram Micro is a leading technology company for the global information technology ecosystem.

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

Here, we believe we grow further, together, empowering talented people to innovate, lead, and create meaningful impact while shaping the future of technology.

The Opportunity

As a Sr. Talent Acquisition Partner supporting the Middle East and Africa (MEA) region, you'll play a critical role in attracting and hiring exceptional talent that fuels Ingram Micro's continued growth. This position combines strategic talent advisory, full-cycle recruitment, stakeholder partnership, and talent market expertise across diverse markets and business functions.

Working independently with limited supervision, you will influence hiring decisions, lead recruitment initiatives, coach hiring managers on best practices, and drive process improvements that strengthen our talent acquisition capabilities. Success in this role comes from building strong relationships, delivering results, thinking strategically, and creating outstanding candidate experiences.

The Impact You'll Make

• Lead end-to-end recruitment activities across multiple functions and countries within the MEA region, from workforce planning through offer acceptance.

• Partner with hiring managers and business leaders to understand talent needs, develop sourcing strategies, and provide market insights that support effective hiring decisions.

• Build and maintain strong talent pipelines through innovative sourcing techniques, networking, referrals, and external partnerships.

• Assess candidates through structured interviews and talent evaluation methods, ensuring quality, consistency, and alignment with business requirements.

• Coordinate pre-hire activities, including offer management, background screening, candidate communications, documentation, and stakeholder alignment to ensure a seamless hiring process.

• Partner closely with HR, hiring managers, and operational teams to support onboarding readiness, ensuring new hires experience a smooth transition into Ingram Micro from acceptance through day one.

• Drive recruitment projects and process improvements that enhance hiring effectiveness, operational excellence, and candidate experience.

• Leverage recruitment data, market intelligence, and hiring metrics to influence stakeholders and optimize recruitment outcomes.

The Expertise You'll Bring

You may be a great fit if you have:

• Proven experience managing full-cycle recruitment across multiple functions, geographies, or business units.

• Strong stakeholder management skills with the ability to influence hiring decisions and build trusted partnerships with leaders.

• Hands-on experience using applicant tracking systems (ATS), preferably Workday Recruiting, and talent sourcing platforms such as LinkedIn Recruiter to identify, engage, and manage top talent.

• Expertise in talent sourcing, candidate assessment, interviewing techniques, and recruitment best practices and ability to source strong candidates for countries within Middle East and Africa.

• Experience leading recruitment projects, improving processes, and driving measurable hiring results in a fast-paced environment.

• Strong data acumen, analytical, communication, and relationship-building skills, with the ability to navigate complex hiring challenges and changing business priorities.

At Ingram Micro, we invest in your future. Through continuous learning, leadership opportunities, and a commitment to fostering innovation, we ensure every team member thrives in their career journey.

Take the next step in your career journey with a role designed to help you grow and succeed. Our commitment to inclusion helps us build stronger teams, better ideas, and a workplace where everyone can thrive.

Let's shape tomorrow.
Your ambition empowers tomorrow's technology, today.

#LI-SMR1

Drives the success of HPE by leveraging vendor/category expertise, platform data and business acumen to optimize portfolio solutions across a territory or existing customer base.

The Development Executive is fully dedicated to HPE and is focused on driving depth and breadth across HPE and existing partner base utilizing data insights to identify growth opportunities to deliver on Ingram Micro's goals and outcomes across HPE. Your focus will be on cultivating strong relationships with partners and HPE, identifying new business opportunities, and executing sales strategies to retain and expand market share. The role requires a deep understanding of the platform industry, exceptional negotiation skills, and the ability to collaborate effectively with cross-functional teams to achieve objectives.

KEY RESPONSIBILITIES:

• Category Strategy: Develop and execute a category strategy to drive growth and new business development within the category. Identify emerging trends, customer needs, and potential market opportunities to shape the category's success.

• New Business Opportunities: Identify and pursue new business opportunities within existing partners, including strategic partnerships, alliances, and end-customer acquisition motions, to expand the category's offerings and market reach.

• Vendor and Partner Relations: Cultivate and maintain strong relationships with key vendors and strategic partners. Negotiate and secure favorable terms and conditions to ensure mutual success and accelerate category growth.

• Market Analysis: Conduct in-depth market research and analysis to stay ahead of market trends, competitor activities, and emerging opportunities. Utilize data-driven insights to make informed decisions and guide category acceleration efforts.

• Cross-Functional Collaboration: Collaborate with various internal teams, including sales, marketing, product management, and operations, to align strategies and accelerate new business development.

• Customer Engagement: Engage directly with key existing customers to understand their unique needs and challenges. Leverage Customer feedback to drive product improvements and deliver exceptional Customer experiences.

• Product Portfolio Expansion: Work closely with the product management team to identify opportunities for product expansion or development to meet existing customer demands and capitalize on market trends.

• Xvantage Expertise: Drive insights and actions for reseller partners and vendors. Identifies opportunities to increase usage of the Xvantage platform for both reseller partners and vendors.

• Solution Selling: Focused on a category / portfolio of vendors to build a full solution (vs a specific vendor); Assigned to a vendor, group of vendors and/or accounts.

KNOWLEDGE AND SKILLS

• Strong understanding of strategic selling principles, order management, project management, and operations

• Advanced knowledge of Ingram Micro’s solutions, products, services, and value proposition

• Proven success in growing and maintaining year-over-year sales results.

• Skilled in negotiations, closing sales, coaching associates in high performance culture, and order management.

• Effectively able to manage profit and loss concepts and forecasting.

• Excellent verbal and written communication skills, ability to present in both technical and non- technical terms to large and small audiences.

• Ability to: demonstrate business and financial acumen, use influence effectively to drive ideas and initiatives with internal and external partners, multi-task, respond to rapid change, manage projects, manage detail, manage relationships and resources, and set realistic and achievable goals/objectives and timelines.

• Ability to travel is required - conduct in person customer engagements on a regular basis.

REQUIREMENTS:

A high school diploma (or equivalent) required; bachelor’s degree preferred. Minimum of six years previous strategic, outside sales, account management experience (preferably in a related industry), or four years of technology or distribution experience in a sales or customer service capacity.

COMPETENCIES:

· Business Insight: Applying knowledge of the business and the marketplace to advance the organization’s goals.

· Ensures Accountability: Holding self and others accountable to meet commitments.

· Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

· Being Resilient: Rebounding from setbacks and adversity when facing difficult situations.

· Drive Results: Consistently achieving results, even under tough circumstances.

· Tech Savvy: Anticipating and adopting innovations in business-building digital and technology applications.

Ingram Micro has earned Great Place to Work Certification™ for 2026-2027 in Canada! This prestigious recognition reflects our commitment to our people and our culture. Ingram Micro Canada has also been recognized on the Canadian 2026 Best Workplaces in Technology list.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This position is a hybrid role based in our Mississauga office where you will work 3 days in the office and 2 days remotely.

Role Summary: The Partner Growth Representative is focused on accelerating customer acquisition, activation, and growth across Ingram Micro’s SMB segment through proactive outbound engagement and consultative selling. Leveraging AI-powered intelligence, customer insights, historical purchasing behaviour, and market signals, you will identify and prioritize opportunities, anticipate customer needs, build trust and rapport, and bring the combined Ingram Micro and Xvantage™ (Platform) value proposition to life. As part of your development, you will participate in IMSALES, Ingram Micro’s industry-leading consultative sales training program, building the skills to turn intelligence into action, develop customer relationships, and drive measurable growth.

Responsibilities:

• Sells and promotes the company’s products and services primarily through phone calls channels, engaging new customers or channel partners within an assigned territory, industry, or account portfolio.
• May generate prospective customers through cold calling and may qualify and follow up with sales leads.
• Focus on lead qualification and lead prospecting.
• Promote Ingram Micro’s portfolio of services including financial services, Cloud, Advanced Solutions, CES (Client Endpoint Services), ITAD (IT Asset Disposition), etc.
• Leverage AI-powered intelligence, customer insights, and historical purchasing behaviour to identify and prioritize new customer opportunities, anticipate future demand, and drive proactive, data-informed engagement.
• May work in partnership with the field sales team, typically supporting the initiatives of the SMB field sales organization and carrying an individual or team quota.
• Maintains in-depth knowledge of the company’s products, systems, and services, as well as industry trends and competitive dynamics, and provides accurate activity and forecast reporting as needed.
• Introduce partners to new product lines and categories, leveraging Sales Agent Briefings (SAB) and market insights to identify opportunities and drive engagement.
• Onboards new partner accounts and drives adoption of the Xvantage™ (Platform) by showcasing its value in supporting business growth and operational efficiency.
• Conduct proactive partner outreach through calls and customized communications to promote marketing events, campaigns, and special offers.
• May direct customers to the Xvantage™ (Platform) or other company resources for information.

What you bring to the role:

• Typically requires a bachelor's degree or an equivalent combination of education and experience.
• Targeting recent graduates or 0-2 years of experience in sales-related roles who are eager to build their career in Technology sales.
• Demonstrates foundational sales knowledge and a strong willingness to learn and develop professionally.
• Highly motivated, ambitious, organized, and results oriented.
• Works collaboratively as a team player and demonstrates resourcefulness in overcoming challenges.
• Bilingual proficiency in both English and French is considered a strong asset.
• *This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

This role offers a competitive base salary ranging from $48,000-$50,000 plus you are eligible for commission representing 30% of total target compensation. Individual base pay and commission depends on various factors, including work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. This is a new role and will not use AI for screening applicants.

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!

Equal Opportunity Statement

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal-opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to AODAFeedback@ingrammicro.com. This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micro’s Commitment to ESG (Environment, Social & Governance)

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here – Ingram Micro ESG.

Na Ingram Micro, conectamos tecnologia e pessoas para impulsionar negócios ao redor do mundo. Somos líderes globais em distribuição e soluções de tecnologia, atuando em um ambiente dinâmico, colaborativo e focado em inovação.

Estamos em busca de um(a) Desenvolvedor(a) Pleno para atuar no desenvolvimento de soluções, integrações e melhorias dentro do ecossistema TOTVS Protheus, contribuindo diretamente para a evolução dos processos de negócio da companhia.

Principais responsabilidades

• Desenvolver e dar manutenção em customizações utilizando ADVPL/TL++.

• Construir e consumir integrações via APIs REST e Web Services.

• Atuar na sustentação e evolução dos módulos de Backoffice do Protheus.

• Realizar análises, correções e otimizações de código.

• Apoiar testes, homologações e entregas junto às áreas de negócio.

• Elaborar documentação técnica das soluções implementadas.

• Participar de iniciativas de melhoria contínua e automação de processos.

Perfil desejado

• Experiência sólida com desenvolvimento em ADVPL no ambiente TOTVS Protheus.

• Conhecimento em MVC, Pontos de Entrada, gatilhos e validações.

• Experiência na criação e consumo de APIs REST e Web Services.

• Conhecimento dos módulos de Compras, Estoque, Faturamento, Financeiro, Fiscal e Contábil.

• Domínio de bancos de dados relacionais e SQL.

• Vivência em metodologias ágeis (Scrum e/ou Kanban).

• Perfil analítico, colaborativo e orientado à resolução de problemas.

• Conhecimento em PO-UI.

• Inglês básico ou intermediário.

Por que a Ingram Micro?

Aqui você encontrará um ambiente inclusivo, inovador e repleto de oportunidades para crescimento e desenvolvimento profissional.

Venha construir o futuro da tecnologia com a gente!

Estamos em busca de um(a) Gerente de Produto para liderar estrategicamente um importante portfólio de soluções, atuando como especialista da linha de produtos dentro da organização e impulsionando o crescimento dos negócios por meio do desenvolvimento de mercado, suporte técnico e relacionamento com parceiros estratégicos

Principais responsabilidades

• Desenvolver e executar o plano de negócios da marca, alinhado às metas comerciais e estratégias do fabricante.

• Atuar como referência técnica para as soluções, apoiando equipes de vendas, parceiros e clientes em projetos de AIDC, RFID, mobilidade corporativa, RTLS e IoT.

• Apoiar processos de pré-vendas, incluindo levantamento de requisitos, desenho de soluções, especificação de produtos e suporte a oportunidades estratégicas.

• Conduzir treinamentos e capacitações para equipes internas, canais e clientes.

• Identificar oportunidades de expansão em segmentos como varejo, logística, manufatura, saúde e agronegócio.

• Gerenciar os resultados da unidade de negócios, acompanhando indicadores de receita, margem, forecast, pipeline e estoque.

• Construir relacionamentos sólidos com o fabricante e parceiros estratégicos, influenciando decisões e promovendo o crescimento sustentável do negócio.

Perfil desejado

• Formação superior em Engenharia, Tecnologia da Informação, Computação, Administração ou áreas correlatas.

• Experiência em distribuição de tecnologia ou mercado de TI.

• Vivência com desenvolvimento de negócios, gestão de portfólio e relacionamento com fabricantes.

• Conhecimento em tecnologias de AIDC (Automatic Identification & Data Capture), RFID, mobilidade corporativa, IoT ou soluções corporativas.

• Conhecimento do portfólio AIDC será considerado um diferencial.

• Inglês intermediário.

• Perfil analítico, orientado a resultados, colaborativo e com forte capacidade de influência e negociação.

• Forte orientação para resultados; Visão de negócios; Resiliência e capacidade de adaptação; Gestão de cenários complexos e colaboração e influência em ambientes multifuncionais.

Aqui você fará parte de uma empresa global, líder em distribuição e soluções de tecnologia, trabalhando com alguns dos maiores fabricantes do mercado. Valorizamos a diversidade de ideias, o desenvolvimento contínuo e o protagonismo de nossos talentos para gerar impacto real nos negócios dos nossos clientes.

Venha construir o futuro da tecnologia conosco!

Estamos em busca de um(a) Arquiteto(a) de Soluções para atuar no IMnova, nosso hub de inovação e cocriação, apoiando parceiros e clientes na construção de soluções baseadas no ecossistema IBM e Red Hat, com foco em Automação, Integração, Observabilidade, FinOps e ambientes Multicloud.

Principais responsabilidades

• Desenvolver e apoiar arquiteturas de soluções para parceiros e clientes.

• Atuar no desenho técnico e na evolução de oportunidades de negócios.

• Criar demonstrações, provas de conceito e workshops técnicos.

• Apoiar jornadas de capacitação e adoção tecnológica.

• Avaliar e recomendar tecnologias alinhadas às melhores práticas de mercado.

Perfil desejado

• Experiência com Automação de TI, Integração, Observabilidade, FinOps e Multicloud.

• Conhecimento em ferramentas como Terraform, Ansible, OpenShift e plataformas de integração.

• Ensino superior concluído em áreas de Tecnologia.

• Boa comunicação e perfil consultivo.

• Inglês intermediário/avançado.

• Procuramos alguém que tenha proatividade e senso de dono, Curiosidade e aprendizado contínuo, Visão estratégica e foco em resultados, Facilidade para atuar em ambientes colaborativos e inovadores

Venha fazer parte de uma equipe que impulsiona a inovação e ajuda a transformar ideias em soluções de alto impacto!

Buscamos um(a) Desenvolvedor(a) Sênior para atuar em projetos estratégicos, liderando soluções de desenvolvimento e integração dentro do ecossistema TOTVS Protheus. Se você gosta de resolver desafios complexos, propor melhorias e gerar impacto nos processos de negócio, essa oportunidade é para você.

Principais responsabilidades

• Projetar, desenvolver e customizar rotinas em ADVPL/TL++.

• Atuar com Ponto de Entrada, MVC, ExecAuto e desenvolvimento de relatórios.

• Desenvolver, consumir e otimizar APIs REST e SOAP para integração entre Protheus e sistemas terceiros.

• Diagnosticar e solucionar problemas de alta complexidade nos módulos de Backoffice.

• Implementar melhorias de performance em banco de dados, queries e integrações.

• Apoiar decisões de arquitetura e melhores práticas de desenvolvimento.

• Atuar como referência técnica para profissionais de níveis pleno e júnior.

• Participar de iniciativas de inovação e evolução do ambiente Protheus.

Perfil desejado

• Sólida experiência com TOTVS Protheus.

• Experiência avançada em ADVPL e TL++.

• Conhecimento em desenvolvimento e consumo de APIs RESTful e Web Services.

• Domínio de bancos de dados relacionais e otimização de consultas SQL.

• Vivência com os módulos de Compras, Faturamento, Estoque, Financeiro, Fiscal e Contábil.

• Experiência trabalhando em ambientes ágeis (Scrum e Kanban).

• Conhecimento em PO-UI e Angular.

• Experiência em projetos de atualização de versão do Protheus.

• Vivência em integrações utilizando plataformas iPaaS.

• Inglês básico ou intermediário.

Na Ingram Micro, você terá a oportunidade de atuar em projetos relevantes para o negócio, colaborar com times de alta performance e contribuir para a transformação tecnológica de uma companhia global. Aqui valorizamos diversidade, aprendizado contínuo e crescimento profissional.

Venha construir o futuro da tecnologia conosco.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This position is based in our Irvine, California corporate headquarters with the opportunity to work a few days remotely per week.

Your Role

As a Reporting & Analytics Professional, you will design, develop, and maintain reporting solutions that enable the business to achieve its strategic objectives. You will partner closely with Go-to-Market (GTM), Platform Business, and cross-functional stakeholders to deliver actionable insights, monitor key performance indicators (KPIs), and identify opportunities to improve business performance.

Key Responsibilities

• Develop, maintain, and enhance dashboards and reporting solutions that provide visibility into business performance and key metrics.
• Analyze large and complex datasets to identify trends, risks, and opportunities that support data-driven decision-making.
• Collaborate with business stakeholders to understand reporting requirements and translate them into meaningful analytics solutions.
• Communicate complex analytical findings and recommendations in a clear, concise manner tailored to business audiences.
• Leverage multiple data sources across the organization and demonstrate a strong understanding of how to access, query, and validate data.
• Apply statistical concepts, forecasting methodologies, and business performance metrics to support strategic planning and operational improvements.
• Ensure data accuracy, integrity, and consistency through validation and quality assurance processes.
• Build strong relationships with stakeholders and serve as a trusted advisor on reporting and analytics needs.

What You Bring to the Role

• Bachelor’s degree in Data Analytics, Statistics, Data Science, Business Analytics, Computer Science, or a related field.
• 3+ years of experience in data analytics, business intelligence, reporting, or a related analytical role.
• Proven ability to solve complex business problems using data-driven insights and sound judgment.
• Strong experience querying and analyzing large datasets using SQL (SQL Server, GCP/BigQuery, or similar platforms).
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Experience with data visualization and business intelligence tools such as Power BI, Tableau, or Looker.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent communication and presentation skills, with the ability to influence stakeholders at multiple levels of the organization.
• Experience working in a fast-paced, collaborative environment with multiple priorities and deadlines.

#LI-Hybrid

#LI-SK1

The typical base pay range for this role across the U.S. is USD $85,800.00 - $137,300.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

The Global Platform Business Innovation & Execution team explores, defines, and scales the next generation of platform value — moving ideas through Ideate, Incubate, Pilot, and Scale. As an Innovation & Execution Manager, you’ll own individual platform assets end-to-end — from concept, through business case and pilot, to a scaled, monetized outcome — across a platform that drives billions in incremental revenue globally.

About the Role

As an Innovation & Execution Manager, you will take ownership of strategic platform innovation initiatives from idea to impact. You'll identify opportunities, validate concepts, lead pilots, and help scale solutions that deliver meaningful business outcomes across a global platform generating billions in incremental revenue.

This role offers a unique opportunity to combine strategy, innovation, execution, and stakeholder leadership while working directly with senior business leaders to influence the future direction of our platform business.

What you’ll do

• Hunt for opportunity — synthesize market trends and internal signals into a clear value hypothesis and business case.

• Design and lead pilots, aligning cross-functional teams and validating ROI with real data before scaling.

• Own the asset outcome end-to-end, including business case, pilot economics, and scale recommendation.

• Serve as a trusted advisor to senior leaders, guiding decisions through structured, data-driven narratives.

• Influence cross-functional and regional stakeholders to keep momentum moving.

• Know when to scale a proven model — and when to close a weak one early to keep focus on the strongest bets.

What you bring

• Experience leading cross-functional business transformation, strategic platform initiatives, or consulting work preferred.

• A track record of building business cases and driving measurable outcomes with limited direction.

• Strong stakeholder management, facilitation, and executive communication skills.

• A self-directed, entrepreneurial mindset — comfortable making sound calls with incomplete information.

• Ability to balance fast-moving experimentation with commercial discipline.

Why join us

Outsized ownership for an early-to-mid career builder: you’ll take a concept from zero to scaled impact, work directly with senior leaders, and build the track record that leads toward strategic pillar ownership.

We hire for entrepreneurial drive, not a perfect resume. If you’re a high-velocity executor who is hungry to build, we encourage you to apply — even from an adjacent background.

Let's Shape Tomorrow.

Ingram Micro is an equal opportunity employer committed to building a diverse and inclusive team.

The Global Platform Business Innovation & Execution Team sits at the forefront of that mission. We explore, define, and scale the next generation of platform value by transforming ideas into business impact. Through our Innovation lifecycle of Ideate, Incubate, Pilot, and Scale, we identify emerging opportunities, validate new concepts, and bring innovative solutions to life across a global ecosystem.

As an Innovation Analyst, you will serve as the insight-driven entry point into our innovation engine, helping transform emerging ideas into decision-ready opportunities. You'll combine market intelligence, analytical rigor, and strategic thinking to identify growth opportunities, evaluate their potential, and support leaders in making informed investment decisions. This role offers unique exposure to senior stakeholders and a broad portfolio of platform innovation initiatives with global reach.

What you’ll do

• Research markets, competitors, partners, and customers to surface opportunities across multiple strategic pillars.
• Build the evidence behind each opportunity — assumptions, scenarios, and initial value sizing.
• Turn complex data into a clear insight, implication, and recommendation for decision owners.
• Define testable hypotheses and success measures for small, low-risk pilots or initial proof of concept.
• Create concise, executive-ready updates that make progress, risk, and next steps obvious.
• Track evidence, flag blockers early, and recommend a practical path forward identifying modifications and alternatives.

What you bring

• Experience in analysis, platform strategic initiatives, consulting, finance, product, or transformation preferred.
• Strong analytical and quantitative problem-solving skills.
• Clear, concise communication — written and verbal. English required, additional languages a plus.
• Comfortable working across multiple priorities in a fast-moving, global environment.
• A growth mindset: curious, coachable, and eager to take on broader ownership.

Why join us

Hands-on exposure to a global portfolio of platform growth bets, direct coaching from senior business owners, and a clear, transparent path from insight creation toward independent asset ownership.

We hire for potential, not a perfect resume. If you bring strong analytical skills, initiative, and clear communication, we encourage you to apply — even from an adjacent background.

Ingram Micro is an equal opportunity employer committed to building a diverse and inclusive team.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The typical base pay range for this role across the U.S. is USD $56,000.00 - $89,600.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.