With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

Position Summary

We are seeking a Senior Strategic Account Manager with expertise in managing defense and public sector SIs in Singapore. This is a high-impact role requiring a sophisticated navigator of complex organizational hierarchies and a strategic influencer of project decisions. As a trusted advisor, you will align Ingram Micro’s comprehensive technology portfolio with your partners’ most critical strategic initiatives to drive mutual growth.

Key Responsibilities

Strategic Account Leadership

• Partnership Ownership: Drive the holistic business relationship with SI, serving as the primary executive contact.
• Joint Business Planning: Develop and execute multi-year business plans that align Ingram Micro’s capabilities with partner strategic priorities and project pipelines.

Project & Tender Engagement

• Pipeline Intelligence: Proactively identify and track large-scale government tenders and infrastructure projects.
• Solution Architecture: Work backward from tender requirements to orchestrate multi-vendor solutions spanning Hardware, Software, Hybrid Cloud, and Services.
• Pre-Tender Influence: Collaborate with partners during the pre-RFP phase to influence technical specifications and ensure favorable positioning of Ingram Micro’s vendor portfolio.

Revenue Growth & Commercial Excellence

• Performance Targets: Consistently achieve and exceed annual revenue and gross profit targets.
• Portfolio Expansion: Drive penetration across key domains: Enterprise Infrastructure, Hybrid Cloud, AI, Networking, Cybersecurity, Data Management, and Observability.
• Deal Structuring: Negotiate complex commercial agreements and manage project-based financing solutions to secure large-scale wins.

Executive Relationship Management

• Stakeholder Mapping: Build and sustain C-level and senior management relationships across IT, Procurement, and Business Development units within the SI ecosystem.
• Business Reviews: Lead regular Quarterly Business Reviews (QBRs) to evaluate performance, align on go-to-market strategies, and identify new opportunities.

Ecosystem Orchestration

• Partner Enablement: Leverage Ingram Micro’s Centers of Excellence (COE) to ensure partners are enabled on emerging vendor technologies.

Qualifications & Experience

Professional Experience

• IT Sales Expertise: 6–10 years of experience in IT sales or strategic account management within the Singapore market.
• SI Management: At least 5 years of proven success managing large-scale System Integrators (SIs).
• Track Record: Demonstrable success in closing multi-million dollar, project-based deals within the Singapore government.

Industry & Technical Knowledge

• Public Sector Savvy: Understanding of Singapore’s public sector procurement frameworks, tender processes, and compliance requirements.
• Familiarity with defense and critical infrastructure procurement cycles, including restricted and classified tender procedures.
• Market Intelligence: Stay abreast of digital transformation roadmaps and competitive distributor activities to maintain a market edge.

Core Competencies

• Strategic Thinking: Ability to develop long-term account growth strategies while managing short-term tactical execution.
• Financial Acumen: Strong understanding of P&L management, margin optimization, and complex deal structuring.
• Communication: Exceptional executive presence with the ability to influence and negotiate at the C-suite level.
• Collaboration: A team player who can navigate internal functions (Finance, Legal, Operations) to deliver partner success.

Education

• Bachelor’s Degree in Business, Engineering, Information Technology, or a related field.

Test Footer

Internship details:

• Duration: 3 August – 3 February 2027

• Work Model: Hybrid

• Flexible work schedule: 20 hrs per week

• Mentorship: A dedicated mentor to guide your journey

• Career Opportunity: Successful interns may receive a permanent job offer
  

By joining us, you’ll have the opportunity to expand your skills and apply them to meaningful work with a global organization.

Who are we:

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Come join our team where you’ll make technology happen in surprising ways.

What are we looking for:

Students in their 3rd or 4th year of related Bachelor's degree, Master's students, or recent graduates. We are seeking Artificial Intelligence Interns / AI COE (Center of Excellence) Interns to join us in August.

You will:

Ready to launch your career? Apply now and start shaping the future with AI.

*Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.

#LI-Hybrid #LI-VA1 #IngramMicroBulgaria

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc.
• Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role:

• Entry-level professional individual contributor on a project or work team.
• Work is closely supervised. Problems faced are not typically difficult or complex.
• Explains facts, policies and practices related to job area.
• Works on projects of limited scope and complexity.
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Uses company standard policies and procedures to resolve issues in which answers can be readily obtained.
• Work is reviewed regularly by supervisor or more senior peers.

Qualifications:

• Requires broad theoretical knowledge typically acquired from advanced education.
• Typically requires a four-year college degree or equivalent experience and 0-2 years functional experience.

#LI-Hybrid

Internship details:

• Duration: 3 August – 3 February 2027

• Work Model: Hybrid

• Work schedule: 40 hrs per week (8 hours per day) or 20 hrs per week (4 hours per day)

• Mentorship: A dedicated mentor to guide your journey

• Career Opportunity: Successful interns may receive a permanent job offer
  

By joining us, you’ll have the opportunity to expand your skills and apply them to meaningful work with a global organization.

Who are we:
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Come join our team where you’ll make technology happen in surprising ways.

What you will do:

• Create and maintain product and vendor data in internal systems

• Perform data quality checks and correct inconsistencies or missing information

• Support teams with data-related requests and ensure information is accurate and up to date

• Generate basic reports and analyze data to identify issues and process improvement opportunities.

Who are we looking for?

Ready to launch your career? Apply now and take the first step toward your future!

*Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.

#LI-Hybrid #LI-NB2 #IngramMicroBulgaria

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialised marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.

About the role :

As a Business Development Manager, you will support the growth and expansion of a vendor business at Ingram Micro. You will work closely with the vendors and the wider team to generate new Resellers and Managed Service Providers for the vendors, and create additional growth opportunities within those resellers.

Providing an exceptional level of commitment to customer service and supplying customers with quality engagement and solutions, along with collaborating with other specialised sales and technical associates within the Ingram Micro business, is key.

Your responsibilities

As a proactive and sales-focused professional who can build on existing and new sales opportunities, you will focus on building strong channel relationships to help drive growth for Ingram Micro and several vendors.

• Driving channel growth across Unmanaged Reseller segments and developing revenue through the acquisition, management and maintenance of customers

• Providing an exceptional level of commitment to customer service and supplying customers with quality industry solutions

• Effectively manage and grow sales-associated opportunities nationally

• Facilitating relationships between the vendors and resellers to cement our position as the distributor of choice

• Pro-active Market Development, working with the customer to achieve all business and technology objectives.

Role requirements

• Previous experience in the IT sales and distribution industry is preferable

• The ability to develop solid relationships with existing resellers and bring on new customers to drive growth

• Superior interpersonal and communication skills

• Being persuasive in both written and oral presentations is a must

• The ability to plan and implement development plans and business strategies

• Ability to take ownership and operate autonomously

What’s On Offer

Your growth is our priority. Access to LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organisation like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory.

At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

• Genuine Career Progression Opportunities

• Training & Development

• Competitive Remuneration Package

• Staff Purchase Policy and a generous Benefits Scheme

Ingram Micro is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Final offers of employment are subject to the completion of relevant pre‑employment background checks.

At Ingram Micro, we believe our people are our most important asset which is why we endeavour to create a positive & rewarding environment for our teams.

If you're ready to make a significant impact in driving sales growth, then we welcome you to apply for the role of Business Development Manager. Join us and be part of a company that is shaping the future of the ICT industry.

It's fun to work in a company where people truly BELIEVE in what they're doing!

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart

Join the team driven by innovation and excellence

Our Advanced Pre-Sales team plays a critical role in driving growth across the Gulf region by enabling partners to deliver cutting-edge HPE solutions.

• We collaborate closely with Sales, Vendors, and Channel Partners to design impactful solutions.

• We translate complex technologies into practical business outcomes for customers.

• We align global strategies with the unique needs of the regional market.

By joining this team, you’ll directly contribute to empowering partners and accelerating digital transformation across the region.

It works when we work together

At Ingram Micro, we believe it works when we work together. We foster a culture built on integrity, imagination, courage, responsibility, and a deep respect for talent. Our associates are encouraged to challenge the status quo, share ideas openly, and collaborate with purpose — shaping not just technology solutions, but the future of distribution itself.

Your role in making an impact

As a Technical Pre-Sales Consultant – HPE, you will act as a trusted advisor, bridging the gap between business needs and technical solutions.

Your contributions will directly impact revenue growth and partner success in the Gulf market.

What you’ll contribute to our team

Experience & skills

• Experience: 5+ years in networking with hands-on exposure to Juniper products and solution design.

• Technical Expertise: Strong knowledge of routing & switching (MX, EX, QFX, SRX) and protocols like TCP/IP, BGP, OSPF, MPLS, EVPN-VXLAN, SD-WAN.

• Domain Knowledge: Experience across enterprise networking, data center, security, wireless, and cloud networking.

• Cloud Familiarity: Exposure to AWS, Azure, or Google Cloud platforms.

What would make a great fit

• Customer focus: brings a deep understanding of partner and end-customer needs, building trust through consistent and responsive support.

• Communicates effectively: presents complex technical concepts with clarity, adapting style to different audiences from engineers to business decision-makers.

• Nimble learning: embraces new technologies and market shifts with curiosity, applying fresh knowledge quickly to create value for partners.

A career built to thrive

Joining Ingram Micro means becoming part of a global leader in technology solutions. We offer

a dynamic work environment, opportunities for professional growth, and the chance to make a

significant impact on the future of technology distribution. Let’s shape tomorrow together.

#LI-SMR1

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The Initiative Manager position offers a unique opportunity to be based at either our Irvine, California world headquarters or our Buffalo, New York sales headquarters. We are looking for a strategic leader who is passionate about shaping meaningful change within a global business environment. If you excel at tackling complex challenges and enjoy collaborating with senior executives to drive impactful results, this role could be an ideal fit.

At Ingram Micro, the Initiative Manager for Global Platform Business – Strategic Initiatives will spearhead executive-level transformations that will redefine not only our business but also our partnerships and the broader industry. This is far more than a traditional project management role; it's a chance to be a driving force behind digital transformation, stimulate platform growth, and unlock new avenues for innovation and operational excellence.

You will partner closely with both corporate and regional leaders to implement strategies in two pivotal areas. First, through Capability R&D, you will identify and develop future platform capabilities by exploring and testing new opportunities. Second, by leveraging existing platform capabilities, you will help maximize strategic value with partners, expand our market share, and facilitate entry into new markets.

Success in this role relies on your ability to navigate complex organizational structures, champion progress, and achieve measurable results. It requires a refined combination of project management discipline, strategic vision, and interpersonal agility.

Your role:

• Proactively developing persuasive business cases for value creation and crafting innovative strategies to advance the business.

• Leading transformative projects from initial conception to execution, including cross-functional pilots designed to test and validate new value drivers and efficiency gains.

• Monitoring and reporting on global platform performance, ensuring key performance indicators are achieved and consistently improved.

• Providing executive-level updates and consultation to maintain organizational alignment and informed decision-making across the company.

What you bring to the role:

• A four-year college degree or equivalent relevant experience.

• 8 + years of professional experience, with a minimum of 5 years spent managing strategic projects. PMI and Agile Project Management certifications are highly valued.

• Demonstrated expertise in leading business transformations and advising executives to deliver substantial outcomes.

• Exceptional collaboration skills, enabling you to work effectively with diverse stakeholders to accelerate progress and positively impact business performance.

• Key competencies such as strategic insight, innovative thinking, and a results-driven mindset are essential. Strong communication, conflict resolution, and change management abilities are also required.

• This role will involve international travel, up to 10%.

#LI-LB2

The typical base pay range for this role across the U.S. is USD $116,000.00 - $197,200.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

How Our Team Works: Collaboration is at the heart of innovation. Our team drives Ingram Micro’s innovative campaigns, highlighting our cutting-edge solutions and enabling us to maintain leadership in the technology distribution industry. We work together to shape the future of technology distribution, ensuring products reach customers efficiently and helping businesses thrive globally.

Our Values in Action: At Ingram Micro, we are shaping the future with cutting-edge technology! We foster a culture of collaboration, transparency, and continuous improvement. Our team members are encouraged to share ideas, challenge the status quo, and work together to shape the future of technology distribution.

What You’ll Do: As a Business Development Manager - HPE , you’ll play a critical role in driving and improving vendor sales while meeting both vendor and company objectives and targets. Your key responsibilities will include:

• Planning, strategizing and executing them along with the PMs assigned for the product.

• Research and study of Ingram Micro's position/market share per region/channel segment and share inputs to the PMs.

• Support the execution of Marketing Plan, working closely with marketing team for implementation and for measuring each event success rate.

• Suggest Reseller Programs for different Channel Segments to insure the right penetration and sales of different product segments to the right Reseller Segments for the assigned business.

• Generate sales pipeline and ensuring closures through negotiations and value propositions.

• Development of close relations with the vendor, channel at every level.

What You Bring to the Role: We’re looking for someone with:

• A graduate degree with 5+ years of experience in IT sales/Business Development especially in Networking.

• Experience working with IT system integrators and dealing with end-users.

• Enthusiasm and a results-driven mindset with a strong will to succeed.

• A self-starter, self-motivated, and a team player.

• A strong ‘customer-first’ mentality, able to utilize relationships to drive results.

Your Growth with Us: You will get a great opportunity to be part of the ambitious plans we have for growing one of the most important parts of our organization. We will support you in your professional and personal development by providing you with access to LinkedIn Learning and many high-quality training courses to increase your technical knowledge and expertise. You will also get the opportunity to work with passionate team members and stay connected as one family.

#LI-SMR1

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

We are seeking an enthusiastic and promising Associate Agentic AI Engineer to join our growing AI CoE. This is an excellent opportunity for an early-career engineer passionate about artificial intelligence and autonomous systems. In this role, you will contribute to the development, testing, and deployment of AI agents designed to perceive their environment, make decisions, and take actions. You will work under the guidance of senior engineers and architects, collaborating with Data Scientists and business stakeholders to build foundational components of innovative agentic solutions. This role offers a unique chance to learn and grow in the cutting-edge field of Agentic AI while contributing to impactful projects.

Your role:

AI Agent Development & Support:

· Assist in the development and implementation of AI agent components using established agentic AI frameworks (e.g., Google ADK, LangChain, AutoGen, CrewAI) and programming languages (primarily Python), under the guidance of senior team members.

· Support the integration of AI agents with enterprise systems, APIs, and data sources.

· Contribute to the development of core agent functionalities, such as natural language processing, basic reasoning with LLMs, and tool usage.

· Write clean, well-commented, and testable code with a focus on learning and applying best practices.

Collaboration & Learning:

· Work closely with senior engineers and AI Architects to understand technical designs and implement specific modules or features of AI agents.

· Collaborate with Data Scientists to help integrate data and model outputs into agent workflows.

· Actively participate in agile development processes, including sprint planning, daily stand-ups, and sprint reviews, focusing on learning and contribution.

· Engage in code reviews (both giving and receiving feedback) to improve code quality and learn from experienced team members.

Testing & Troubleshooting:

· Assist in developing and executing test cases for AI agent components, including unit tests and integration tests.

· Help troubleshoot and debug issues related to agent behavior and performance under supervision.

· Contribute to the documentation of agent functionalities and testing procedures.

Continuous Growth & Skill Development:

· Demonstrate a strong commitment to learning and staying updated with advancements in agentic AI, LLMs, machine learning, and software engineering.

· Actively seek opportunities to expand technical skills and knowledge within the AI CoE.

· Contribute to a positive and collaborative team environment.

What you bring to the role:

· Bachelor’s degree in computer science, artificial intelligence, machine learning, software engineering, or a related technical field.

· 0-2+ years of experience in software engineering, with a demonstrated interest and foundational knowledge in AI/ML development (internships, academic projects, or personal projects are valuable).

· Basic understanding of or keen interest in Agentic AI, autonomous agents, and Large Language Models (LLMs). Some practical exposure is a plus, which could include Familiarity with or initial exploration of agentic AI concepts or frameworks (e.g. ADK, LangChain, AutoGen, or similar through coursework or self-study). Understanding of how LLMs (e.g., Gemini, GPT series, Claude, Llama models) can be used for tasks like text generation, understanding, or simple reasoning.

· Proficiency in Python and familiarity with common AI/ML libraries (e.g., scikit-learn, Pandas, NumPy).

· Solid grasp of fundamental software engineering principles and best practices (e.g., version control with Git).

· Basic understanding of API concepts and how to interact with them.

· Familiarity with data structures and algorithms.

· Exposure to cloud computing platforms (e.g., AWS, Azure, GCP including Google Vertex AI) is a plus.

· Strong problem-solving aptitude and a willingness to learn.

· Good communication skills and ability to work effectively as part of a team.

Preferred Qualifications & Experience:

· Master's degree in a relevant field.

· Internship experience focused on AI/ML development.

· Experience with building small projects using LLM APIs.

· Contributions to open-source projects or active participation in AI/ML communities.

· Familiarity with basic MLOps concepts.

· Exposure to containerization technologies (e.g., Docker).

· A portfolio of projects (e.g., GitHub) demonstrating coding skills and AI/ML interest.

The typical base pay range for this role across the U.S. is USD $83,600.00 - $133,800.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Ensures all sales orders are processed in an efficient and accurate manner and that delivery deadlines are met.
• Provides support to a team of sales (inside/outside) representatives.
• Works with sales management, sales reps and customer service to process customer orders and/or change orders.
• Verifies and reviews the accuracy of orders.
• Responsible for monitoring overall account activity for assigned group.
• Tracks data and creates reports regarding market conditions, sales results, team earnings, etc.
• May be responsible for lead and order management activities for specified area of sales group (separated by account size or geographic territory).
• Takes orders on self-qualified leads when appropriate.
• Prepares product/license quotes as needed for pre-sales customers.

What you bring to the role:

• Established and productive individual contributor.
• Works under moderate supervision.
• Problems faced are typically routine but may at times require interpretation or deviation from standard procedures.
• Makes minor adjustments to working methods.
• Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level.
• Still gaining or have attained full proficiency in their specific area of discipline.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Works under moderate supervision.
• May seek the advice of senior personnel in the functional area.
• Normally follows established procedures on routine work, requires instructions only on new assignments.

Qualifications:

• High School Diploma or equivalent, 2 year degree preferred.
• 3 years of general experience or 2 years functional experience.
• Applies acquired job skills and company policies and procedures to complete assigned tasks.

#LI-Hybrid

Responsible for managing and maintaining the marketing platform at Agency Ingram Micro. Ensures timely resolution of marketing-related cases, adheres to SLA requirements, and performs various operational and transactional tasks. His/her role includes supporting marketing managers through case management, billing, sales order creation, suppliers invoice payments, claims coordination, and troubleshooting. She/He also provides proactive solutions to address issues across all marketing functions, ensuring efficient and comprehensive support.

Supporting Actions:

• Respond to calls and email inquiries from in‑country partners within defined service levels, providing information related to marketing executions.

• Provide proactive solutions to issues or concerns across all marketing functions, including platform use, to effectively meet support needs.

• Coordinate with relevant departments, AIM subgroups, and the Marketing Accounting Team to resolve in‑country counterpart queries efficiently. Manage and monitor marketing activities, contracts, and Help Desk tickets, and prepare activity reports as needed.

• Identify solutions and deliver real‑time support for campaigns and program executions, including those involving SAP and other marketing tools.

• Process requests requiring the handling and management of internal and external documents and communications based on business requirements.

• Develop and maintain Standard Operating Procedures to support process accuracy.

• Record daily tasks in internal trackers and logs to ensure comprehensive monitoring of productivity.

Job Qualifications and Educational Requirement

• Graduate of a 4-year course with minimum one-year applicable job experience; Degree may be substituted for up to 2-3 years of experience in similar process environment.

• Strong analytical skills with the ability to analyze complex processes and identify areas for improvement.

• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

• Excellent project management skills, with the ability to handle multiple tasks, cross-functional responsibilities and meet completion deadlines.

• Should be knowledgeable in other software/tools such as: SAP, Podio, Web App like: Cisco, HPE & HPI, Microsoft and Dell

• Should be proficient in Microsoft Office tools especially but not limited to the following: MS Tools (Outlook, Excel, Word)

• Basic knowledge of billing, budgeting and financial tracking.

• Capable of handling sensitive information and with discretion and confidentiality.

Shift Schedule: EMEA (Mid Shift)
Work Setup: Hybrid 2-week (10days) RTO per month

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Ingram Micro is looking for a talented and highly motivated Sr. Manager, Software Development who oversees and supervises engineering teams which would typically consist of both experienced professionals and supervisors/managers. This position will be responsible for the delivery of global deployment of one or more products in Ingram Micro’s digital transformation portfolio. The primary responsibility of this position is to understand the vision for each product their team works on and deliver business value by getting quality products out the door. The Sr. Manager is responsible for the quality of the work the software team delivers as well as for the proper software lifecycle management within the scrum methodology. Need to be particularly good at building relationships with business leaders, product managers, and scrum masters to reach a level of communication and alignment that will help the team deliver 2-week sprints without any major obstacles.

The Sr. Manager needs to ensure that new initiatives will adhere to defined architectural requirements and methodologies while planning and guiding the evolution of Ingram Micro’s Digital ecosystem to support new requirements in a changing business environment. This role will continuously innovate and evolve the usability and efficiency of the tools, make sure the services provided align with business and technology trends, and actively seek out new technologies and new approaches.

Your role:

• Foster a culture that promotes creativity, collaboration, speed, innovation, and excellence, continually enhancing the quality of our engineering organization.

• Engage in strategic planning sessions with product management, architecture, and design with business users in the U.S. and Canada.

• Responsible for compliance-related data in the U.S. and Canada in master data platforms.

• Partner closely with business teams based in Ingram Micro offices located Toronto and Ontario, Canada and Buffalo, New York, United States of America.

• Cultivate cross-departmental relationships focused on executing the company's strategy.

• Effectively communicate with team members, internal stakeholders, and external customers.

• Lead a team of professionals to develop and implement creative solutions.

• Contribute to technical engineering designs, resource management, and solution implementations.

• Provide thought leadership and participate in initiatives to optimize processes, such as implementing software and industry best practices.

• Identify new opportunities in and encourage teams to adopt innovative ideas.

• Instill a culture of servant leadership among leaders and empower them to excel in their areas of responsibility.

• Collaborate across teams and geographic boundaries to ensure seamless integration of the solution.

• Continuously improve development and delivery processes and practices.

• Collaborate with the HR team to recruit, hire, train, and oversee the Engineering team.

• Identify training needs for teams and collaborate with leadership and HR teams to conduct training using appropriate platforms.

• Manage hiring, salary decisions, performance reviews, and mentorship of professionals.

• Advocate for a DevOps mindset, where teams take accountability for the product lifecycle from inception to sunset.

• Demonstrate the ability to quickly grasp new technology and complex workflows.

• Interact with engineers and designers on technical topics to identify the best possible decisions.

What you bring to the role:

• BS, MS, MBA, or Ph.D. in Computer Science or related technical discipline

• 12+ years working in software engineering in building modular or headless applications at scale with the highest quality, security, and availability

• 7+ years leadership experience in engineering or similar technical leadership experience

• Experience with architectural design recommendation and guidance

• Demonstrated experience leading the design, development, delivery, and maintenance of large scale and high-performance platforms

• Software development experience building enterprise SaaS cloud-based solutions

• Experience in an Agile/Scrum environment

• Knowledge of release management and deployment workflow processes, from development release through production deployment

• Exceptional interpersonal skills with a proven ability to build productive cross-departmental relationships and motivate team members

• A positive, can-do attitude and value collaboration are a must

• Experience with object-oriented code, C++, C#, Python, PostgreSQL, Front End Web, Web Services, SQL/No SQL Databases, event-driven microservices, Microfrontends, SPAs.

• Integrations tools experience like Mulesoft/Tibco/Workato.

• Technical expertise that enables meaningful conversations with product architects & engineers.

• Hands-on experience designing, developing, or integrating AI/ML solutions into enterprise applications using modern LLM platforms such as Gemini (Google), Claude (Anthropic), and Microsoft Copilot

• Strong understanding of modern AI technologies, including large language models (LLMs), generative AI, NLP, and computer vision, with practical application through platforms like Gemini/Claude/Copilot.

• Familiarity with prompt engineering, fine-tuning techniques, and AI-assisted development tools, particularly in the context of LLM-based platforms

• Ability to evaluate and identify high-impact AI use cases leveraging using different LLM platform including assessing model performance, scalability, and enterprise integration considerations

• Passion for learning, sharing knowledge, mentoring, and working in a team setting with engineers of varying levels of experience

• Strong knowledge and practical experience with business strategy, business modeling, technology strategy, and roadmap planning and scenario analysis.

• Experience architecting, implementing, and operating large-scale, highly available applications at scale in a cloud environment (GCP, Azure, AWS) using cloud-native technologies and tooling

• Developing and implementing technical efforts to design, build, and deploy cloud applications, including large-scale data processing, computationally intensive statistical modeling, and advanced analytics

• Participating in all aspects of the software development life cycle for cloud solutions, including planning, requirements, development, testing, and quality assurance

• Experience with data systems and data processing, including query processing, cloud-based data systems and analytics, and structured, semi-structured, and unstructured data

• Experience in several of the following areas: serverless environments, database architecture, ETL, business intelligence, big data, machine learning, advanced analytics, CI/CD pipelines, infrastructure as code

• Strong people management skills to mentor and guide individual team members in their career goals

Specialized Knowledge & Skills:

• Accuracy and attention to detail

• Strong analytical and presentation skills

• Outstanding communication skills, both written, and verbal

• Professional demeanor

• Customer-centric, Speed, Innovation, trusted partnerships, highly collaborative, think global, decision making, results-oriented

• Works effectively in a team setting

• Works efficiently across distributed teams

• Aptitude for learning new technologies and concepts

• Excellent time management skills and ability to prioritize

• Manage several activities in parallel

• Strong verbal and written communication skills

• Strong organizational skills

• Able to translate customer and business needs to technical solutions

• The natural ability to be a champion for change

• Team building, Cross-Functional Collaboration, Accountability, Ownership and Defining Success Criteria for Agile/Scrum teams

• Technical knowledge of APIs, 3rd Party Systems, Legacy Systems (SAP), and integration with modern-day SaaS solutions.

#LI-RT1

The typical base pay range for this role across the U.S. is USD $158,900.00 - $270,100.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

What you will do:

Monitoring, troubleshooting and maintenance of:

• Network (LAN, WAN, Wireless, VOIP) and network equipment (multiplexers, hubs and routers

• Voice and Telecom technologies (PBX, video conference, and telephones)

• Desktop technologies (Operating System, Windows, Apple)

Implementation of standards in compliance with IS security standards:

• Accomplish Global Site Support mission by completing required duties to high quality standard and within SLA

• Ensures all time and work effort for incidents and tasks are recorded in the ticketing system

• Identifies and support operational objectives and procedures by conferring with managers and employees to evaluate input and output requirements

• Prepares and support users by writing and maintaining documentation that provide help to answer questions and resolve problems

• Adds and removes users from lists of approved users

• Proactively improves current systems by studying practices, procedures and problems and designing modifications

Development and advancement:

• Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations

• Proactively reduce problem tickets by analyzing data and implementing mitigating actions for common incidents

Software and Hardware equipment:

• Helps decide which software and hardware products and other equipment are most suited for use within the organization

• Manages software licenses orders, license assignment. Makes sure the company is compliant with all software vendors which products are used within the organization

• Reviews all IS related invoices and to preform first level approval for payment

• Recognizes areas for internal process improvements and develops plan for implementations

Reporting:

• Creates weekly reports on the completed tasks. Makes sure new tasks are equally distributed between the Site Support team

• Serves as a focal point of all internal IT related matters within the team

• Serves as key participant in team meetings

What you will bring:

• University education BA/4 year degree preferred

• ITIL Foundation is an advantage

• 3+ year’s experience in an IS/IT position

• Ability and knowledge to talk to customers at multiple levels/all areas of the business to formulate business integration plans

• Must be able to communicate fluently in local language of site and in English

• Working understanding of PBX administration, VoIP, Softphone and CTI technologies

• Working understanding of Microsoft Windows, Linux and MacOS operating systems and administration with similar technologies

• Conceptual understanding of design, implementation and administration of current communication technologies

• Working understanding of the current technologies and techniques with LAN design, implementation, and administration

• Working understanding of the current technologies and techniques with desktop support and desktop operating systems

• Conceptual understanding of e-commerce technologies, including SOA

• Advanced knowledge of Microsoft Office, Visio

• Working knowledge of Microsoft Active Directory operations, Azure Active Directory/Microsoft Entra ID, O365 and Intune

• Experience in managing, supporting and modifying custom applications based on Microsoft Access VBA is an advantage

• Experience in working with Citrix XenApp clients is an advantage

What we have for you:

Interested? We thought so – apply now!

*Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.

#LI-Hybrid #LI-VA1 #IngramMicroBulgaria

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Ensures all sales orders are processed in an efficient and accurate manner and that delivery deadlines are met.
• Provides support to a team of sales (inside/outside) representatives.
• Works with sales management, sales reps and customer service to process customer orders and/or change orders.
• Verifies and reviews the accuracy of orders.
• Responsible for monitoring overall account activity for assigned group.
• Tracks data and creates reports regarding market conditions, sales results, team earnings, etc.
• May be responsible for lead and order management activities for specified area of sales group (separated by account size or geographic territory).
• Takes orders on self-qualified leads when appropriate.
• Prepares product/license quotes as needed for pre-sales customers.

What you bring to the role:

• Established and productive individual contributor.
• Works under moderate supervision.
• Problems faced are typically routine but may at times require interpretation or deviation from standard procedures.
• Makes minor adjustments to working methods.
• Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level.
• Still gaining or have attained full proficiency in their specific area of discipline.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Works under moderate supervision.
• May seek the advice of senior personnel in the functional area.
• Normally follows established procedures on routine work, requires instructions only on new assignments.

Qualifications:

• High School Diploma or equivalent, 2-year degree preferred.
• 3 years of general experience or 2 years functional experience.
• Applies acquired job skills and company policies and procedures to complete assigned tasks.

#LI-Hybrid

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Ensures all sales orders are processed in an efficient and accurate manner and that delivery deadlines are met.
• Provides support to a team of sales (inside/outside) representatives.
• Works with sales management, sales reps and customer service to process customer orders and/or change orders.
• Verifies and reviews the accuracy of orders.
• Responsible for monitoring overall account activity for assigned group.
• Tracks data and creates reports regarding market conditions, sales results, team earnings, etc.
• May be responsible for lead and order management activities for specified area of sales group (separated by account size or geographic territory).
• Takes orders on self-qualified leads when appropriate.
• Prepares product/license quotes as needed for pre-sales customers.

What you bring to the role:

• Established and productive individual contributor.
• Works under moderate supervision.
• Problems faced are typically routine but may at times require interpretation or deviation from standard procedures.
• Makes minor adjustments to working methods.
• Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level.
• Still gaining or have attained full proficiency in their specific area of discipline.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Works under moderate supervision.
• May seek the advice of senior personnel in the functional area.
• Normally follows established procedures on routine work, requires instructions only on new assignments.

Qualifications:

• High School Diploma or equivalent, 2-year degree preferred.
• 3 years of general experience or 2 years functional experience.
• Applies acquired job skills and company policies and procedures to complete assigned tasks.

#LI-Hybrid

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Responsible for developing sales process strategy.
• Evaluates and implements improvements to sales programs and processes including leads creation, leads management, account management and prioritization, closing strategies, pipeline management, etc.
• Manages sales automation, tools and reporting programs.
• Maintains sales incentive compensation plans and information of sales activities that support sales performance metrics and sales process improvement.

What you bring to the role:

• Supervises support level employees.
• Sets day-to-day operational objectives for the team.
• Problems faced may be difficult but typically are not complex.
• Ensures policies, practices and procedures are understood and followed by direct reports and stakeholders.
• Receives predetermined work assignments that are subject to moderate level of control and review.
• Supervises support level associates (clerks, production associates, technicians) in an organization characterized by high transactions or processes.
• Sets day-to-day operational objectives for the team to ensure task completion.
• Assignments are largely established in accordance with schedules and deliverables.
• Contributes to the development of processes and procedures and ensure that employees operate within these guidelines. Can make exceptions to some but not all processes and procedures.
• Thorough knowledge of department processes.
• Point person to resolve issues elevated by support personnel.

Qualifications:

• High School Diploma or equivalent experience required.
• Four-year college degree not required but strongly preferred.
• Minimum 5 years functional experience including a minimum of 3 years specific experience and 1 year of leadership experience.

#LI-Hybrid

"

Responsible for managing and maintaining the marketing platform at Agency Ingram Micro. Ensures timely resolution of marketing-related cases, adheres to SLA requirements, and performs various operational and transactional tasks. His/her role includes supporting marketing managers through case management, billing, sales order creation, suppliers invoice payments, claims coordination, and troubleshooting. She/He also provides proactive solutions to address issues across all marketing functions, ensuring efficient and comprehensive support.

Supporting Actions:

• Respond to calls and email inquiries from in‑country partners within defined service levels, providing information related to marketing executions.

• Provide proactive solutions to issues or concerns across all marketing functions, including platform use, to effectively meet support needs.

• Coordinate with relevant departments, AIM subgroups, and the Marketing Accounting Team to resolve in‑country counterpart queries efficiently. Manage and monitor marketing activities, contracts, and Help Desk tickets, and prepare activity reports as needed.

• Identify solutions and deliver real‑time support for campaigns and program executions, including those involving SAP and other marketing tools.

• Process requests requiring the handling and management of internal and external documents and communications based on business requirements.

• Develop and maintain Standard Operating Procedures to support process accuracy.

• Record daily tasks in internal trackers and logs to ensure comprehensive monitoring of productivity.

Job Qualifications and Educational Requirement

• Graduate of a 4-year course with minimum one-year applicable job experience; Degree may be substituted for up to 2-3 years of experience in similar process environment.

• Strong analytical skills with the ability to analyze complex processes and identify areas for improvement.

• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

• Excellent project management skills, with the ability to handle multiple tasks, cross-functional responsibilities and meet completion deadlines.

• Should be knowledgeable in other software/tools such as: SAP, Podio, Web App like: Cisco, HPE & HPI, Microsoft and Dell

• Should be proficient in Microsoft Office tools especially but not limited to the following: MS Tools (Outlook, Excel, Word)

• Basic knowledge of billing, budgeting and financial tracking.

• Capable of handling sensitive information and with discretion and confidentiality.

Shift Schedule: APAC (Day Shift)
Work Setup: Hybrid 2-week (10days) RTO per month

• Logging and coordinating the execution of requests for ITAD services

• Making reports on the customers based on the products they have taken and their status

• Responsible for new customer system onboarding

• Performing document review and completion validation through communication with other internal departments

• Handling communication on behalf of supported external and internal partners

• Creating new customer profiles in the system and updating existing ones

• Ensuring accurate system configuration based on customer requirements and business processes

• Working Mon-Fri - 10:00-19:00 on a hybrid model

About you:
We are looking for someone who has:

• Very good knowledge of English (B2-C1)

• Desire to work in an international company

• Previous experience of working with people

• Customer Support experience (not a must, but an advantage)

• Knowledge of MS Excel (an advantage)

About our offer:

• Competitive salary & Bonus system

• Additional health insurance & life insurance

• Food vouchers & Transport Allowance

• Well-being Program & Multisport card

• Referral and baby bonus

• Paid holiday days increasing in time

• Many trainings, language courses and free access to an online learning platform

• Great career growth and development opportunities

• Hybrid work model

... And also:

• Impressive parties

• Lots of social events

• A unique open-minded culture

• Trending TikTok and Instagram accounts

• Inspiring leaders

What are you waiting for? Apply now!

*Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.

#LI-Hybrid #LI-NB2 #IngramMicroBulgaria

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The Sr. IT Vendor Manager is a key member of the Vendor Management Office (VMO) responsible for driving value, performance, and accountability across strategic technology vendors. The role establishes vendor strategy and governance, oversees contracts and commercials, manages vendor performance, escalations, risks & compliance and enables strong cross-functional collaboration.

This role also leads outsourcing lifecycle activities including opportunity identification, solution offerings, business case development, transitions, training programs, adoption strategies, and financial reporting for technology portfolios. The ideal candidate thrives in a fast-paced environment, handles high pressure, and manages heavy workloads

Your role:

• Manage vendor contracts, commercial governance, risk, compliance, audits, controls, and performance management.​

• Ensure alignment between vendor capabilities and Ingram Micro's strategic objectives.​

• Improve executive visibility into vendor performance, commitments, and value realization.​

• Leverage vendor intellectual property, innovation roadmaps, and best practices to maximize business outcomes

• Inventory and analyze technology spend across software, hardware, cloud, managed services, and external labor.​

• Identify opportunities for license optimization, asset rationalization, consumption management, and labor efficiency.​

• Conduct ongoing vendor capability assessments and benchmarking exercises.​

• Drive continuous cost optimization initiatives while maintaining service quality and business outcomes.

• Partner closely with IT portfolios and functional leaders to assess:​

• Spend and investment patterns​

• Processes and operating models​

• Technology tools and platforms​

• Resource utilization and effort allocation​

• Risks and control effectiveness​

• Provide recommendations to improve efficiency, scalability, and organizational effectiveness.

• Conduct due diligence, market assessments, RFIs, and vendor capability reviews.​

• Identify innovation, transformation, and consolidation opportunities.​

• Build data-driven business cases supported by financial analysis and measurable outcomes.​

• Partner with PMO, IT leadership, Finance, and vendors to execute approved initiatives.​

• Establish governance structures to monitor benefits realization and sustain outcomes

Team Management:

• Support development of a high‑performing vendor management function.

• Oversee offshore vendor management activities, including communications, SLA tracking, deliverables, data collection, and documentation.

• Maintain structured operating cadences (daily/weekly/monthly/quarterly).

• Standardize governance, segmentation, risk scoring, financial tracking, and spend analytics.

• Deliver training programs to upskill internal and vendor teams.

What you bring to the role:

• Bachelor’s degree in information technology, Business, Supply Chain, or a related field.

• 7+ years of experience in IT vendor relationship management, vendor governance & performance management, vendor risk profiling, and escalation management.

• Experience in IT Functions Operating Model Transformation; workforce automation, vendor consolidation, Application rationalization & optimization

• Proven ability to continuously align vendor capabilities with IT vision and requirements

• Strong understanding of Technology Platform and IT vendor management principles, procedures and best practices.

• Proven ability to manage multiple Vendors, Transition, Delivery and Governance simultaneously.

• Experienced in Managed Services Delivery Management, Financial Management and Contract Management.

• Vendor Management Certifications preferred such as PMP, ITIL, OCM, CIVM, CVMP, or relevant certification.

#LI-LB2

The typical base pay range for this role across the U.S. is USD $116,000.00 - $197,200.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Test Footer

KEY RESPONSIBILITIES:

• Proactively introduce / demonstrate / train on: Modern business needs; desired business outcomes; market trends and market opportunities; emerging technologies, vendors & products; & high-margin professional services (altogether known as "solutions").

• Enable partners to become more proactive, profitable & services-driven "trusted advisors" to their end-user clientele.

• Provide relevant thought leadership and strategic advice / guidance to decision-makers and key stakeholders to influence them to invest in accelerating their growth through Ingram Micro.

KNOWLEDGE AND SKILLS

Effective Technical Enablement Engineers in this role typically need to hold advanced badges and certifications in "advanced solutions" technology categories.

Effective Sr Technical Enablement Engineers in this role typically need to hold advanced badges and certifications in "advanced solutions" technology categories. As well as exhibit high levels of executive presence, business acumen, sales acumen, and technical acumen.

REQUIREMENTS:

Specialist in technical or business skills. Individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations. Four-year college degree (or additional relevant experience in a related field). Minimum 5 years functional experience including a minimum of 3 years specific experience. Ability to make significant contribution to processes and systems.

COMPETENCIES:

• Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Manages Complexity: Making sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Strategic Mindset: Seeing ahead of future possibilities and translating them into breakthrough strategies.
• Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Manages Ambiguity: Operating effectively, even when things are not certain, or the way forward is not clear.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates: Builds partnerships and working collaboratively with others to meet shared objectives.
• Tech Savy: Anticipating and adopting innovations in business-building digital and technology applications.
• Resourcefulness: Securing and deploying resources effectively and efficiently.

Test Footer

Auf Dich wartet ein vielseitiges und abwechslungs-reiches Ausbildungs- und Tätigkeitsfeld in einem internationalen Konzern mit Du-Kultur und Entwicklungsperspektive!

Du hast Spaß am Tüfteln und Technik begeistert Dich immer wieder aufs Neue?
Dann bist du in der Ausbildung Elektroniker für Geräte und System (m/w/d) genau richtig! Bei uns erlernst du durch spannende Projekte den Aufbau von internen Prozessen sowie von elektronischen Komponenten und vieles mehr!

Was Dich erwartet:

• Ausbildungsdauer: 3,5 Jahre (mit Möglichkeit auf Verkürzung auf 3 Jahre)
• Du arbeitest selbstständig an Projekten, in denen Du elektrische Geräte aufbaust und in Betrieb nimmst
• Du übernimmst die Wartung, Fehleranalyse und Fehlerbehebung an elektrischen Systemen
• Gemeinsam mit unserer Maintenance-Abteilung sorgst Du für den technischen Support an unserem Standort
• Du wirst aktiv in den 3D-Druck Prozess eingebunden und erlernst den Umgang mit 3D-Druckern
• Eigener Firmen-Laptop
• Übernahme- und Entwicklungsperspektive

Das bringst Du mit:

• Mittlerer Bildungsabschluss, Mathe/Physik mindestens Note 3
• Du hast ein hohes technisches Verständnis
• Du tüftelst gerne an elektronischen Bauteilen, hast Spaß an Programmierung und oder Gaming
• Teamfähigkeit und eine schnelle Auffassungsgabe
• Gute Deutschkenntnisse (B2)
• Ein positives Auftreten, Engagement und Motivation

Das bieten wir Dir:

• Übernahmemöglichkeit nach einer erfolgreich abgeschlossenen Berufsausbildung
• Regelmäßige Azubi-Veranstaltungen zur Förderung des Teamzusammenhalts
• Spannendes und abwechslungsreiches Aufgabengebiet in einem umweltbewussten, internationalen Konzern
• Ausgezeichnete Work-Life-Balance: 38 Std. / Woche nur in Tagschicht
• 30 Tage Urlaub pro Jahr
• E-Bike-Leasing
• Jobticket-Zuschuss
• Kollegiales Team mit einer offenen Kommunikationskultur bis hin zur Geschäftsführungsebene
• Nutzung des kostenfreien Beratungsservice „LifeWorks“
• Mitarbeiterrabatte in unserem Onlineshop tec2live.de sowie bei zahlreichen Online-Shops über Corporate Benefits

Du hast Lust Deine Ausbildung 2026 bei uns zu starten?
Dann schicke uns Deine Bewerbungsunterlagen zu.

Hast du noch Fragen? Wir beantworten diese gerne unter der Telefonnummer 0461 - 95 77 52 290 oder per E-Mail an bewerbung_fl@ingrammicro.com

Über Ingram Micro Services

Ingram Micro Services ist führender Anbieter im Bereich Circular Economy und unterstützt Unternehmen bei der Verwirklichung einer nachhaltigen Kreislaufwirtschaft. Mit unseren Lifecycle Services im Bereich Fulfilment, Retourenmanagement, Reparatur und Refurbishment, IT Asset Disposition und Remarketing bieten wir unseren Kunden zielgerichtete Lösungen zur Verlängerung des Lebenszyklus von Technologieprodukten an.

Ingram Micro Services GmbH, mit ihren Standorten in Flensburg und Straubing und über 300 Mitarbeitenden, ist Teil des Ingram Konzerns, einem der größten globalen IT-Distributoren und Serviceanbieter mit ca. 50. Mrd Umsatz.

Your ambition empowers tomorrow’s technology, today

#LifeCycle #Letsshapetomorrow #IngramMicroGermany #IngramMicroDE

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The typical base pay range for this role across the U.S. is USD $112,200.00 - $190,700.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Ensures all sales orders are processed in an efficient and accurate manner and that delivery deadlines are met.
• Provides support to a team of sales (inside/outside) representatives.
• Works with sales management, sales reps and customer service to process customer orders and/or change orders.
• Verifies and reviews the accuracy of orders.
• Responsible for monitoring overall account activity for assigned group.
• Tracks data and creates reports regarding market conditions, sales results, team earnings, etc.
• May be responsible for lead and order management activities for specified area of sales group (separated by account size or geographic territory).
• Takes orders on self-qualified leads when appropriate.
• Prepares product/license quotes as needed for pre-sales customers.

What you bring to the role:

• Established and productive individual contributor.
• Works under moderate supervision. Problems faced are typically routine, but may at times require interpretation or deviation from standard procedures.
• Makes minor adjustments to working methods.
• Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level.
• Still gaining or have attained full proficiency in their specific area of discipline.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Works under moderate supervision.
• May seek the advice of senior personnel in the functional area.
• Normally follows established procedures on routine work, requires instructions only on new assignments.

Qualifications:

• High School Diploma or equivalent, 2-year degree preferred.
• 3 years of general experience or 2 years functional experience.
• Applies acquired job skills and company policies and procedures to complete assigned tasks.

#LI-Hybrid

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Job Responsibilities:

• Order entry, order processing, contacting resellers for verifications

• Prepare accurate proactive and reactive customer quotations.

• Validate all quote data to ensure correctness before submission.

• Follow up with customers and partners to drive quote conversion into sales.

• Respond to inquiries from partners, customers, and internal teams regarding quotes, pricing, and product details.

• Maintain updated records of quotes, follow-ups, and customer communications.

• Overriding of PO prices and vendor prices

Qualifications:

• College graduate of any course; if High School Diploma, should have at least 2 years functional experience.

• Must have at least 2 years of Quotation and Order Management experience

• Background in supply chain or IT distribution is a huge advantage

• Good English communication skills

• Knowledgeable with MS Excel functions (vlookup, pivot, etc)

• Willing to work on day shift (AU/MY/SG time zone) and 10 days RTO/monthly

#LI-Hybrid

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Ensures all sales orders are processed in an efficient and accurate manner and that delivery deadlines are met.
• Provides support to a team of sales (inside/outside) representatives.
• Works with sales management, sales reps and customer service to process customer orders and/or change orders.
• Verifies and reviews the accuracy of orders.
• Responsible for monitoring overall account activity for assigned group.
• Tracks data and creates reports regarding market conditions, sales results, team earnings, etc.
• May be responsible for lead and order management activities for specified area of sales group (separated by account size or geographic territory).
• Takes orders on self-qualified leads when appropriate.
• Prepares product/license quotes as needed for pre-sales customers.

What you bring to the role:

• Established and productive individual contributor.
• Works under moderate supervision.
• Problems faced are typically routine but may at times require interpretation or deviation from standard procedures.
• Makes minor adjustments to working methods.
• Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level.
• Still gaining or have attained full proficiency in their specific area of discipline.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Works under moderate supervision.
• May seek the advice of senior personnel in the functional area.
• Normally follows established procedures on routine work, requires instructions only on new assignments.

Qualifications:

• High School Diploma or equivalent, 2 year degree preferred.
• 3 years of general experience or 2 years functional experience.
• Applies acquired job skills and company policies and procedures to complete assigned tasks.

#LI-Hybrid

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

As a Business Development Manager, you will be responsible for defining and executing strategic growth initiatives with the accounts assigned to you. This involves identifying new technologies opportunities, cultivating long-term relationships with existing or new clients/partners, and collaborating with internal cross-functional teams to drive revenue and expand our market presence and wallet share.

Key responsibilities

• Market Intelligence
• Monitor competitive landscape, pricing trends, and customer needs to inform strategy.
• Develop and implement strategic business plans with identified key partners to achieve company growth targets.

Stakeholder Engagement and Enablement:

• Develop strong relationships with key vendors and customers.
• Deliver training, sales tools, and support to partners for successful go-to-market execution.

Sales and lead generation:

• Generate new sales leads and convert them into successful business opportunities.
• Prepare persuasive business proposals, presentations, and sales collateral.
• Track, negotiate and close pipelines conscientiously that meet company guidelines and support revenue growth.

Internal collaboration:

• Work closely with internal marketing, technical, and product teams to create tailored strategies that address client needs and market demands.
• Provide feedback to internal teams to help improve products and service offerings.

Performance tracking and analysis:

• Monitor business development activities and analyse key performance metrics and sales data.
• Report on performance and adjust strategies as necessary to ensure goals are met.

Required skills and qualifications

• Min. Diploma or Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven min. 3 years of experience in business development, sales, or a similar commercial role in IT Technology field
• Excellent communication, negotiation, presentation and interpersonal skills.
• Strong strategic and analytical thinking skills, with the ability to problem solving, research and interpret market dynamics.
• Self-motivated and results-oriented with strong project management and organizational abilities.
• Proficiency with CRM software and other business productivity tools.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong understanding of enterprise IT technologies and project-based selling.

Test Footer

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

We are seeking a detail-oriented and customer-focused Order Management Specialist to manage the end-to-end order lifecycle, ensuring accurate order processing, timely fulfilment, and excellent customer experience. The role involves coordinating with internal teams such as sales, supply chain, logistics, finance and procurement to resolve order-related issues and maintain operational efficiency.

Key Responsibilities:

Order Processing & Management

• Process customer orders accurately and efficiently in ERP/CRM/order management systems.
• Review orders for completeness, pricing accuracy, contract compliance, and required approvals.
• Monitor order status from entry to fulfilment and delivery.
• Manage order amendments, cancellations, returns, and escalations.

Customer & Stakeholder Coordination

• Customer facing. Serve as the primary point of contact for order-related inquiries.
• Coordinate with sales, operations, warehouse, procurement, logistics, and finance teams to ensure smooth order fulfilment.
• Proactively check on backorders and communicate with customers on delivery timelines, delays, and issue resolution.

Data Accuracy & Documentation

• Ensure proper documentation of orders, contracts, purchase orders, invoices, and shipping records.
• Ensuring adherence to compliance standards
  

Issue Resolution & Escalation

• Investigate and resolve order discrepancies, billing issues, inventory shortages, and shipping delays.
• Escalate critical issues to relevant stakeholders and track resolution.
• Identify process gaps and recommend improvements to optimize order cycle time and customer satisfaction.
• Support system enhancements, automation, or process transformation initiatives.

Qualifications & Experience

• Diploma in Business Administration, Supply Chain, Operations, Logistics, or related field (preferred).
• 3–5 years of experience in order management, sales operations, customer service, or supply chain operations in IT industry is preferred.
• Experience using SAP ERP system and familiar with Microsoft Dynamics 365 CRM.

Required Skills

• Strong attention to detail and accuracy.
• Excellent communication and stakeholder management skills.
• Problem-solving and analytical thinking.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in spreadsheets and reporting tools (e.g., Microsoft Excel).
• Understanding of inventory, logistics, and customer fulfilment processes.

Test Footer

Who we are

We are the business behind the world’s brands. At Ingram Micro, we’re redefining distribution and shaping the future with cutting-edge technology. Operating in 57 countries and reaching nearly 90% of the global population, we help businesses run better, grow faster, and achieve their sustainability goals. Our people-first culture empowers 24,000+ associates to thrive in a diverse, inclusive, and values-driven environment.

How our team works

The Sales Support team plays a vital role in ensuring seamless order management and customer satisfaction. By collaborating across departments—from Credit Ops to Supply Chain—we help our partners deliver on promises and maintain operational excellence. Our work directly supports Ingram Micro’s mission to be the most valuable technology partner in the world.

Our values in action

At Ingram Micro, we believe success is built on Results, Integrity, Imagination, Courage, Responsibility, and Talent. Our team embodies these values by solving complex transactional challenges, proactively identifying sales opportunities, and ensuring every order is accurate and impactful. We foster a culture of collaboration, transparency, and continuous improvement—because it works when we work together.

Job Responsibilities:

• Order entry, order processing, contacting resellers for verifications
• Prepare accurate proactive and reactive customer quotations.
• Validate all quote data to ensure correctness before submission.
• Follow up with customers and partners to drive quote conversion into sales.
• Respond to inquiries from partners, customers, and internal teams regarding quotes, pricing, and product details.
• Maintain updated records of quotes, follow-ups, and customer communications.
• Overriding of PO prices and vendor prices

We’re looking for someone with:

• College graduate of any course; if High School Diploma, should have at least 2 years functional experience.
• Must have at least 2 years of Order Management and Quotation experience
• BPO experience in any LOB are also welcome to apply
• Background in supply chain or IT distribution is a huge advantage
• Good English communication skills
• Knowledgeable with MS Excel functions (vlookup, pivot, etc)
• Willing to work on day shift (AU/NZ time zone) and 10 days RTO/monthly

#LI-Hybrid

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Ensures all sales orders are processed in an efficient and accurate manner and that delivery deadlines are met.
• Provides support to a team of sales (inside/outside) representatives.
• Works with sales management, sales reps and customer service to process customer orders and/or change orders.
• Verifies and reviews the accuracy of orders.
• Responsible for monitoring overall account activity for assigned group.
• Tracks data and creates reports regarding market conditions, sales results, team earnings, etc.
• May be responsible for lead and order management activities for specified area of sales group (separated by account size or geographic territory).
• Takes orders on self-qualified leads when appropriate.
• Prepares product/license quotes as needed for pre-sales customers.

What you bring to the role:

• Established and productive individual contributor.
• Works under moderate supervision. Problems faced are typically routine, but may at times require interpretation or deviation from standard procedures.
• Makes minor adjustments to working methods.
• Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level.
• Still gaining or have attained full proficiency in their specific area of discipline.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Works under moderate supervision.
• May seek the advice of senior personnel in the functional area.
• Normally follows established procedures on routine work, requires instructions only on new assignments.

Qualifications:

• High School Diploma or equivalent, 2-year degree preferred.
• 3 years of general experience or 2 years functional experience.
• Applies acquired job skills and company policies and procedures to complete assigned tasks.

#LI-Hybrid

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:

• Ensures all sales orders are processed in an efficient and accurate manner and that delivery deadlines are met.
• Provides support to a team of sales (inside/outside) representatives.
• Works with sales management, sales reps and customer service to process customer orders and/or change orders.
• Verifies and reviews the accuracy of orders.
• Responsible for monitoring overall account activity for assigned group.
• Tracks data and creates reports regarding market conditions, sales results, team earnings, etc.
• May be responsible for lead and order management activities for specified area of sales group (separated by account size or geographic territory).
• Takes orders on self-qualified leads when appropriate.
• Prepares product/license quotes as needed for pre-sales customers.

What you bring to the role:

• Established and productive individual contributor.
• Works under moderate supervision.
• Problems faced are typically routine but may at times require interpretation or deviation from standard procedures.
• Makes minor adjustments to working methods.
• Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level.
• Still gaining or have attained full proficiency in their specific area of discipline.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Works under moderate supervision.
• May seek the advice of senior personnel in the functional area.
• Normally follows established procedures on routine work, requires instructions only on new assignments.

Qualifications:

• High School Diploma or equivalent, 2 year degree preferred.
• 3 years of general experience or 2 years functional experience.
• Applies acquired job skills and company policies and procedures to complete assigned tasks.

#LI-Hybrid

Für unser Unified Communications-Team suchen wir per sofort oder nach Vereinbarung eine kommunikative, kundenorientierte Sales-Persönlichkeit als

Sales Specialist UCC 100%

Ziel der Funktion:

In dieser vielseitigen Vertriebsfunktion bist du verantwortlich für die aktive Gewinnung neuer Partner und Kunden sowie den nachhaltigen Ausbau bestehender Geschäftsbeziehungen im Bereich Unified Communication & Collaboration (UCC). Mit deinem ausgeprägten Verkaufsflair, deiner Kundenorientierung und deinem strukturierten Vertriebsansatz entwickelst du Geschäftspotenziale, förderst das Wachstum unserer Herstellerlösungen und trägst massgeblich zur Erreichung unserer Vertriebsziele bei.

Deine Herausforderung:

• Aktive Gewinnung von Neukunden und Geschäftspotenzialen durch gezielte Marktbearbeitung, strukturierte Telefonakquise und Vertriebskampagnen (Hunting)
• Reaktivierung bestehender, inaktiver Kunden und Partner sowie nachhaltiger Aufbau und Weiterentwicklung langfristiger Geschäftsbeziehungen
• Ausbau des bestehenden Partner- und Kundenportfolios durch gezieltes Cross- und Upselling des UCC-Portfolios sowie strategischer Herstellerlösungen
• Starker Fokus auf Inside Sales mit aktiver telefonischer Kundenberatung, Opportunity Development, Vertriebssteuerung und konsequenter Nachverfolgung von Verkaufschancen
• Regelmässiger persönlicher und virtueller Austausch mit Partnern zur Identifikation neuer Geschäftsmöglichkeiten und Sicherstellung einer hohen Kundennähe
• Proaktive Gewinnung, Entwicklung und Bindung von Vertriebspartnern mit Fokus auf nachhaltiges Wachstum und Portfolio-Penetration
• Erstellung, Kalkulation, Steuerung und Nachverfolgung von Angeboten bis zum erfolgreichen Vertragsabschluss
• Enge Zusammenarbeit mit Business Development Managern, dem General Sales Team sowie Herstellern zur Entwicklung und Umsetzung gemeinsamer Vertriebsinitiativen
• Aktive Mitarbeit bei Herstellerkampagnen sowie Vermarktung strategischer Vendoren und Wachstumsfelder im UCC-Umfeld
• Systematische Pflege, Priorisierung und Weiterentwicklung der Sales Pipeline im CRM inklusive Forecasting und KPI-orientierter Vertriebssteuerung
• Identifikation und Nutzung interner Synergien zur Erschliessung zusätzlicher Geschäftsmöglichkeiten bei bestehenden Kunden und Partnern
• Eigenständige Planung und Umsetzung von Vertriebs- und Aktivierungsmassnahmen zur Steigerung von Kundenbreite, Kundenaktivität und Umsatzentwicklung

Dein Profil:

• Abgeschlossene kaufmännische oder technische Grundausbildung, idealerweise mit Weiterbildung im Bereich Verkauf, Marketing oder Betriebswirtschaft
• Mehrjährige Erfahrung im Vertrieb, vorzugsweise im IT-, Telekommunikations- oder UCC-Umfeld
• Nachweisbare Erfolge in der Neukundengewinnung sowie im Ausbau bestehender Kunden- und Partnerbeziehungen
• Ausgeprägte Kommunikations- und Verkaufsstärke mit hoher Kunden- und Serviceorientierung
• Erfahrung im telefonischen Vertrieb (Inside Sales) sowie im professionellen Management von Verkaufschancen und Sales Pipelines
• Selbstständige, strukturierte und zielorientierte Arbeitsweise mit hoher Eigeninitiative
• Sicherer Umgang mit CRM-Systemen sowie gute Kenntnisse in der Angebotserstellung und Vertriebsplanung
• Freude an der Zusammenarbeit mit Herstellern, Partnern und internen Stakeholdern
• Sehr gute Deutschkenntnisse in Wort und Schrift; gute Englischkenntnisse, Französisch von Vorteil
• Engagierte, belastbare und überzeugende Persönlichkeit mit professionellem Auftreten und ausgeprägtem Erfolgswillen

Unser Angebot:

• Eine spannende Tätigkeit in einem dynamischen & zukunftsorientierten Unternehmen
• Eine umfassende Einarbeitung in dein Tätigkeitsgebiet sowie ein hohes Mass an Selbständigkeit und Eigenverantwortung nach der Einarbeitungszeit
• Flache Hierarchie und Du-Kultur
• 6 Wochen Ferien, Hybrides Arbeitsmodell, 41,5 Std./Woche, Gleitzeitmodell
• Individuelle Weiterbildungsmöglichkeiten
• Firmeneigener Parkplätze (gratis) ODER ÖV-Zuschuss
• Kostenloser Kaffee, Tee, wie auch Wasser und Früchte
• Firmen-Events & Aufmerksamkeiten

Willst du mit uns die INGRAM MICRO GmbH weiterbringen? Dann freuen wir uns auf deine vollständigen Bewerbungsunterlagen (inkl. Foto und Salärvorstellungen); Bitte reiche dein Dossier als ein Dokument (max. 10 MB) über unsere Recruiting Plattform „Workday Recruiting“ ein. Dein Dossier enthält das CV, das Begleitschreiben sowie Zeugnisse und Diplome.

英迈涉及您每天使用的80%的技术，我们专注于技术解决方案、云以及商业/产品生命周期服务，服务全球90%的人口。凭借480亿美元的收入（2024年），我们已经成为全球知名的技术分销商，业务遍及57个国家和地区，拥有超过23,500名员工，我们帮助超过160,000家业务合作伙伴和1,500家供应商在他们所服务的市场中更高效、更成功的运营。英迈中国已屡次荣获“最佳职场”女性最佳职场”等称号，这一殊荣彰显了我们对员工及企业文化的坚定承诺。

您的团队

您将加盟一支 30 余人的专业化解决方案服务团队，核心骨干深耕 IT 分销与全域渠道十余年，手握一线至六线成熟渠道资源。团队业务完整覆盖 T1-T6 全层级市场布局与合作伙伴深耕运营，搭建售前定制化方案、项目落地、全周期售后一站式服务闭环。依托全品类桌面、服务器等企业级产品整合资源，我们以成熟端到端解决方案赋能全国渠道伙伴，伴随合作方业绩稳步扩容的同时，助力团队成员依托优质产品与渠道资源快速沉淀行业资源、实现个人薪资回报与职业发展的双重提升。

岗位职责：

1、负责公司服务器及相关企业级产品在区域的销售工作，完成公司下达的业绩目标。

2、主动进行新客户与新渠道的开发，并负责重点项目的全程跟进、策单与落地，不断拓展市场份额。

3、深度维护及赋能所辖区域的渠道合作伙伴，提供产品培训、市场策略及销售支持，共同开拓市场。

4、协同原厂销售团队，共同制定区域销售策略与季度执行计划，高效推进资源协调与业务落地。

5、收集、分析市场及竞争对手动态，及时反馈，为团队制定竞争策略提供信息支持。

任职要求：

1、年龄35岁以下，本科及以上学历，计算机、市场营销相关专业优先。

2、具备五年以上服务器产品的销售经验，有成熟的客户或渠道资源者优先。

3、具备强烈的进取心和成就动机，能承受工作压力，善于应对市场竞争与挑战。

4、具备优秀的沟通表达能力、商务谈判能力及客户关系维护能力。

5、我们欣赏这样的品质：勤劳肯干，务实靠谱。不空谈，执行力强，结果导向，是能扎根市场、与团队并肩作战的实干家。

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

We are currently looking for a Business Manager (Finance Services) to support our team expansion in Singapore.

Reporting directly to the Head of Sales, Singapore and the Regional Financing Solutions Lead, this role is responsible for driving the growth and adoption of financing solutions across Ingram Micro's distribution ecosystem. The successful candidate will work closely with sales teams, vendors, financing partners, channel partners, and end customers to develop and deliver innovative financing programs that accelerate technology adoption, enable business growth, and enhance the value proposition of Ingram Micro's technology solutions.

The role combines strategic business development, financing solution design, deal structuring, stakeholder management, and operational execution to achieve country financing targets while ensuring compliance with regional governance and risk frameworks.

What is your mission?

Country Performance & Execution

Drive the achievement of country financing objectives, including financed volume, revenue contribution, attach rates, and strategic growth targets. Execute country financing priorities in alignment with regional strategy, supporting business growth through effective opportunity development, deal execution, and stakeholder engagement.

Collaborative Business Development & Deal Support

Partner closely with Ingram Micro sales teams to identify, develop, and convert financing opportunities across channel partners and end customers. Act as a trusted financing advisor by structuring commercially viable solutions that address customer business requirements while supporting sales growth and competitive positioning.

Vendor & Funder Collaboration

Build strong relationships with vendors and approved financing partners to support financing adoption, program execution, and business expansion. Collaborate with regional leadership on funding strategies, complex transactions, escalations, and initiatives that enhance financing capabilities and market competitiveness.

Sales Enablement & Market Education

Promote awareness and adoption of financing solutions by supporting sales enablement activities, customer engagements, partner education, and go-to-market initiatives. Provide financing expertise and market insights that help sales teams effectively position financing as a strategic business tool.

Cross-Functional Partnership

Work collaboratively with Sales, Credit, Legal, Finance, Marketing, Vendor Management, and regional stakeholders to facilitate financing transactions and ensure operational excellence. Support compliance with governance, risk, funding, and policy requirements while helping resolve complex or non-standard financing scenarios.

Reporting & Governance

Maintain accurate pipeline management, forecasting, and reporting to support business planning and performance measurement. Provide regular updates on financing activities, opportunities, risks, and market developments while ensuring adherence to internal controls and governance standards.

Who are we looking for?

• Bachelor's Degree in Business, Finance, Economics, or a related discipline.
• 10+ years of experience in IT leasing, technology financing, equipment finance, channel finance, or related financial services, with a strong track record of driving business growth and achieving commercial objectives.
• Extensive experience originating, structuring, and negotiating financing transactions, including complex leasing and financing solutions.
• Strong understanding of financing models, pricing methodologies, credit assessment, documentation requirements, and funding structures.
• Established relationships across the IT channel ecosystem, including resellers, vendors, customers, financing partners, and funders.
• Ability to engage, influence, and build credibility with C-level executives and senior decision-makers.
• Experience collaborating with vendors and financing partners to develop and execute financing programs that support go-to-market and growth initiatives.
• Strong communication, presentation, negotiation, and stakeholder management skills.
• Demonstrated success working within a matrix environment and partnering across regional and country teams to deliver business outcomes.
• Experience leading sales enablement, training, or market education initiatives related to financing solutions is valued.

Test Footer

Für unser Cloud-Team suchen wir per-sofort oder nach Vereinbarung eine proaktive, kommunikative uns lösungsorientierte Persönlichkeit (m/w/d) als

Inside Sales Cloud (m/w/d) 100%

In dieser Rolle verantwortest du die aktive Entwicklung des Cloud-Geschäfts im B2B-Umfeld – mit Fokus auf Neukundengewinnung, Umsatzwachstum und Cloud-Portfolio-Ausbau. Du kombinierst strukturierte Inside Sales Methoden mit lösungsorientierter Cloud-Beratung, um nachhaltige Geschäftsbeziehungen aufzubauen.

Deine Herausforderung:

• Unterstützung bei der Neukundenakquise im Cloud-Umfeld
• Entwicklung von Leads und Geschäftsmöglichkeiten
• Betreuung und Ausbau von Bestandskunden
• Durchführung von Verkaufs- und Preisverhandlungen
• Verantwortung für Umsatz-, Margen- und Wachstumsziele
• Beratung zu Cloud-Lösungen (Microsoft 365, Copilot etc.)
• Positionierung komplexer Cloud-Lösungen
• Zusammenarbeit mit internen Spezialisten und Vendoren
• Pflege des CRM und Pipeline-Management

Dein Profil:

• Mehrjährige Erfahrung im B2B IT Sales / Cloud Umfeld
• Erfahrung im Inside Sales / Account Management
• Kenntnisse in Cloud-Technologien (z. B. M365, SaaS)
• Proaktive unternehmerisch denkende Person mit starker Kunden- und Lösungsorientierung
• Hohe Eigeninitiative, Kommunikations- und Verhandlungsstärke
• Strukturierte, KPI-getriebene Arbeitsweise sowie sehr gutes Zeit- und Prioritätenmanagement
• Sehr gute Deutsch- und gute Englischkenntnisse, Französisch von Vorteil

Unser Angebot:

• Eine spannende Tätigkeit in einem dynamischen & zukunftsorientierten Unternehmen
• Eine umfassende Einarbeitung in dein Tätigkeitsgebiet sowie ein hohes Mass an Selbständigkeit und Eigenverantwortung nach der Einarbeitungszeit
• Eine tolle Firmenkultur mit flachen Hierarchien und Du-Kultur
• 6 Wochen Ferien, Hybrides Arbeitsmodell, 41,5 Std./Woche, Gleitzeitmodell
• Individuelle Weiterbildungsmöglichkeiten
• Firmeneigener Parkplätze (gratis) ODER ÖV-Zuschuss
• Kostenloser Kaffee, Tee, wie auch Wasser und Früchte
• Firmen-Events & Aufmerksamkeiten

Willst du mit uns die INGRAM MICRO GmbH weiterbringen? Dann freuen wir uns auf deine vollständigen Bewerbungsunterlagen (inkl. Foto und Salärvorstellungen); Bitte reiche dein Dossier als ein Dokument (max. 10 MB) über unsere Plattform Workday Recruiting ein. Dein Dossier enthält das CV, das Begleitschreiben sowie Zeugnisse und Diplome.

Ingram Micro is a leading technology distributor for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

We are hiring a Customer Success Manager (Cloud Business Expert), who will have a mind focused on enabling and supporting our partners as they deliver solutions to their clients. Leveraging programs, technology, data and services, they will work with our partners to ensure the partners achieve business success in areas of recurring revenue generation, retention, and utilizing of time-saving technology.

Who are we ?

Ingram Micro powers the world’s largest cloud marketplace and is committed to helping our partners accelerate their digital business success by leveraging our hyperscale platform technology, an infinite ecosystem of cloud solutions from the biggest innovators in the tech industry and go-to-market support and resources to increase adoption and growth. With proven proficiency in SaaS, IaaS, IoT, security, and XaaS technologies, we invite visionaries to join our team and make an impact on this fast-growing industry. Ingram Micro is a master Cloud Service Provider (mCSP), offering channel partners and professionals access to a global marketplace, expertise, solutions and enablement programs that empower organisations to configure, provision and manage cloud technologies with confidence and ease.


What does the role involve?

• Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, AWS and more.

• Build relationships with the assigned customer base, helping with issues and continuing to delight with a positive customer-centric attitude.

• Develop and execute a proactive and customer-specific business strategy to retain and grow the recurring revenue base within the assigned customer base. Know your assigned customers’ business inside out.

• Retain and grow assigned customer revenues by successfully managing subscription/end customer retention, renewal, and up-sell rates.

• Enable assigned customers to drive a customer success strategy within their own business. Ensure customers are taking a ‘never lose a subscription’ approach.

What you’ll bring

• Minimum of 5 years of experience in customer success, technical account management, customer experience or project management.

• Strong technical acumen and proven customer engagement history.

• Experience in managing multiple accounts within a territory, to aggressively increase adoption, and ensure satisfaction and renewal.

• Strong experience managing multi-tiered customer and service provider relationships.

• Strong interpersonal skills, including the ability to work well with others and build a team-oriented environment.

• Competitive, ethical, refuse-to-lose attitude, strong work ethic, excellent team building and influencing skills.

• Previous experience working on SaaS, IaaS or general Cloud technology is a plus.

• Must be energetic, bold, and ambitious to execute on Ingram Micro Cloud's strategic objectives.

What’s in it for you?

• We provide a fun, professional, and challenging international business setting. Finally, you will get the chance to become part of the world's leading Technology Solutions provider in the world and a Great Place to Work certified organisation in ten countries across EMEA & APAC.

• We will support you in your professional and personal development by providing you with access to LinkedIn Learning and many high-quality training courses and on-the-job experience to increase your knowledge and expertise.

• We are a large organisation with many national and international career opportunities, meaning we can provide you with great career opportunities for years to come, with you in the driver’s seat.

You'll be part of a workplace where you'll feel like you are valued and your contribution is appreciated within the business.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Final offers of employment are subject to the completion of relevant pre‑employment background checks.

Let’s shape tomorrow.

If this sounds like something you want to be a part of, click "Apply".
#LI-ES
#LI-Hybrid

英迈涉及您每天使用的80%的技术，我们专注于技术解决方案、云以及商业/产品生命周期服务，服务全球90%的人口。凭借480亿美元的收入（2024年），我们已经成为全球知名的技术分销商，业务遍及57个国家和地区，拥有超过23,500名员工，我们帮助超过160,000家业务合作伙伴和1,500家供应商在他们所服务的市场中更高效、更成功的运营。英迈中国已屡次荣获“最佳职场”女性最佳职场”等称号，这一殊荣彰显了我们对员工及企业文化的坚定承诺。

您的团队

您将加盟一支 30 余人的专业化解决方案服务团队，核心骨干深耕 IT 分销与全域渠道十余年，手握一线至六线成熟渠道资源。团队业务完整覆盖 T1-T6 全层级市场布局与合作伙伴深耕运营，搭建售前定制化方案、项目落地、全周期售后一站式服务闭环。依托全品类桌面、服务器等企业级产品整合资源，我们以成熟端到端解决方案赋能全国渠道伙伴，伴随合作方业绩稳步扩容的同时，助力团队成员依托优质产品与渠道资源快速沉淀行业资源、实现个人薪资回报与职业发展的双重提升。

岗位职责：

1、负责公司服务器及相关企业级产品在区域的销售工作，完成公司下达的业绩目标。

2、主动进行新客户与新渠道的开发，并负责重点项目的全程跟进、策单与落地，不断拓展市场份额。

3、深度维护及赋能所辖区域的渠道合作伙伴，提供产品培训、市场策略及销售支持，共同开拓市场。

4、协同原厂销售团队，共同制定区域销售策略与季度执行计划，高效推进资源协调与业务落地。

5、收集、分析市场及竞争对手动态，及时反馈，为团队制定竞争策略提供信息支持。

任职要求：

1、本科及以上学历，计算机、市场营销相关专业优先。

2、具备五年以上服务器产品的销售经验，有成熟的客户或渠道资源者优先。

3、具备强烈的进取心和成就动机，能承受工作压力，善于应对市场竞争与挑战。

4、具备优秀的沟通表达能力、商务谈判能力及客户关系维护能力。

5、我们欣赏这样的品质：勤劳肯干，务实靠谱。不空谈，执行力强，结果导向，是能扎根市场、与团队并肩作战的实干家。

Únete a Ingram Micro como Presales Juniper y posiciona soluciones líderes en networking, seguridad y automatización. Serás un habilitador clave para partners y clientes, participando en proyectos estratégicos mientras te desarrollas en tecnologías avanzadas del ecosistema Juniper.

Responsabilidades clave

• Diseñar soluciones de networking y seguridad con portafolio Juniper (switching, routing, wireless, security).
• Brindar preventa consultiva a equipos comerciales y partners.
• Elaborar propuestas técnicas, dimensionamientos y BOMs.
• Participar en demos, presentaciones y validaciones técnicas.
• Apoyar oportunidades complejas y procesos de licitación.

Requisitos

• Licenciatura en carreras comerciales o a fines.
• 2–5+ años en preventa o ingeniería de redes.
• Conocimiento en switching, routing y fundamentos de seguridad.
• Experiencia con soluciones Juniper (deseable).
• Enfoque consultivo, comunicación efectiva y orientación a negocio.
• Inglés, Intermedio-Avanzado

Lo que ofrecemos

• Desarrollo y certificaciones en tecnologías Juniper.
• Participación en proyectos de networking de alto impacto.
• Crecimiento en una empresa global.
• Esquema competitivo y ambiente colaborativo.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Job Responsibilities:

• Order entry, order processing, contacting resellers for verifications

• Prepare accurate proactive and reactive customer quotations.

• Validate all quote data to ensure correctness before submission.

• Follow up with customers and partners to drive quote conversion into sales.

• Respond to inquiries from partners, customers, and internal teams regarding quotes, pricing, and product details.

• Maintain updated records of quotes, follow-ups, and customer communications.

• Overriding of PO prices and vendor prices

Qualifications:

• College graduate of any course; if High School Diploma, should have at least 2 years functional experience.

• Must have at least 2 years of Quotation and Order Management experience

• Background in supply chain or IT distribution is a huge advantage

• Good English communication skills

• Knowledgeable with MS Excel functions (vlookup, pivot, etc)

• Willing to work on day shift (AU/SG time zone) and 10 days RTO/monthly

#LI-Hybrid

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Who is the Sr Account Representative?

Overview

• Building and maintaining relationships with customers

• Growth Acquisition

• Manages assigned existing accounts to create strategic plans that enhance reseller go-to-market growth, initiatives, and strategies.

• Generates revenue, drives profit and advance market-share by
positioning and selling Ingram's products, programs, and services.

The Sr Account Owning Representative is a seasoned professional individual contributor. This role involves taking responsibility for results and demonstrating strong leadership skills. Significant projects, programs, and business initiatives are championed using demonstrated creativity and ingenuity with limited supervision. Coaching and reviewing the work of less experienced team members and providing guidance in a positive and productive manner are essential aspects of the role. Mentoring and motivating team members to meet and exceed personal and team targets is a key responsibility.

KNOWLEDGE AND SKILLS:

• Possess excellent communication skills written and verbal required.

• Selling skills necessary to identify opportunities, position solutions, and close deals. Strong organizational skills and problem-solving agility also required.

• Moderate knowledge of Excel and Word required.

• Ability to: work as a team member, partner effectively with others, multi-task, respond to rapid change, perform duties with accuracy and with a strong degree of urgency,
prioritize and perform work with minimal supervision.

• Able to handle large quantities of information while maintaining a high level of accuracy.

• Knowledge of how to design and execute on strategic business plans, establishing and managing detailed action items to drive profitable growth with general supervision.

• Ability to work on moderate to complex projects and exercise sound judgement to deliver superior results. You have a dynamic understanding of pipeline management.

• Have a strong business acumen, and continually ensure metrics and objectives are obtainable and successfully achieved.

• May involve travel up to 10%, which may include international travel.

REQUIREMENTS:

• A high school diploma (or equivalent) required; bachelor’s degree preferred.
Minimum of six years previous sales/customer service experience (preferably in a related industry) or four years of technology or distribution experience in a sales or customer service capacity.

The typical base pay range for this role across the U.S. is USD $64,600.00 - $109,900.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Únete a Ingram Micro como Business Development Manager (BDM) Juniper y lidera el crecimiento del negocio de networking y seguridad. Serás responsable de desarrollar el ecosistema de partners, impulsar oportunidades estratégicas y posicionar el portafolio Juniper como solución clave para clientes del mercado.

Responsabilidades clave

• Desarrollar y ejecutar la estrategia comercial del portafolio Juniper.
• Gestionar y habilitar partners para acelerar pipeline y revenue.
• Identificar nuevas oportunidades de negocio y verticales de mercado.
• Trabajar de forma conjunta con equipos de ventas y preventa.
• Coordinar actividades con el fabricante (QBRs, campañas, entrenamientos).
• Dar seguimiento a forecast, pipeline y objetivos de negocio.

Requisitos

• Licenciatura en carreras comerciales o a fines
• 3–7+ años en roles de desarrollo de negocio, ventas o canales TI.
• Conocimiento en networking, seguridad y soluciones empresariales.
• Experiencia con Juniper o fabricantes de networking (deseable).
• Habilidades de negociación, comunicación y enfoque a resultados.
• Inglés, Intermedio-Avanzado

Lo que ofrecemos

• Rol estratégico con impacto directo en crecimiento del negocio.
• Exposición al ecosistema Juniper y desarrollo profesional.
• Crecimiento en una empresa global.
• Esquema competitivo y ambiente colaborativo.

• Responsible for the overall creative design aspects of company materials. Support specific ad campaigns to ensure that banners and links are optimized and that responses to ad campaigns are monitored.

• Creates artwork, marketing materials and packaging to positively portray company products.

• Ensures design images meet corporate guidelines and marketing brand strategies. Monitors and assesses effectiveness of design projects. Creates, edits and revises written text, essays, editorials and reviews for marketing publications. Also manages written material to format properly with the web design.

• Ensures written and graphic content are compatible, functional and effective. Responsible for integrating the work of graphic artists and editors as well as overall project management of creative services projects.

• Incumbents design the look and feel of web pages that are visually pleasing, load quickly, and meet established design standards.

• Develop graphical images and effects to achieve design goals. Designers must understand the obstacles encountered by different browser platforms to create a universal web product.

• Responsible for the conceptualization, design, development and implementation of graphical user interfaces, underlying architecture and tool development.

• Designs, prototypes and tests Internet access products. Makes usability assessments for existing and future features.

• Designs solutions for known usability breakdowns. Creates user-interface prototypes. Explores new user-interface paradigms for online commerce.

• Utilizes web site traffic monitoring/auditing tools to determine user/customer traffic flow through various aspects of the company's website. Interprets and provides reports to company management as to user trends and tendencies when visiting the website.

• Responsible for planning and developing a wide range of information products, web-based help systems and specifications.

What you bring to the role:

• Recognized skilled specialist in job area. May be responsible for leading daily operations. May train, delegate and review the work of lower level employees. Problems typically are not routine and require analysis, judgment and initiative.

• Makes minor adjustments and enhancements to working methods to improve effectiveness of area.

• Provides administrative or technical support at a specialist level. Incumbents are highly proficient in a broad range of activities related to their job.

• May act as a lead or mentor to more junior technical or administrative support personnel.

• Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues.

• Makes recommendations for new procedures.Incumbents independently perform a wide range of complex duties under general guidance from supervisors.

• Known in the department/group as the “knowledge base” of information.

• Acts independently to determine methods and procedures on new assignments. Often acts as a facilitator and team leader.

• Two year college degree or equivalent experience and minimum five years’ functional experience. OR HS diploma or equivalent and a minimum 8 years of functional including 4 years position specific experience.

Other Information:

Shift Schedule: Monday-Friday

Time: 11:00PM - 8:00AM MNL

Hybrid Setup: 2 weeks RTO and 2 weeks WFH

Team supporting: NA Creatives - Marketing Journey

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Who is the Sr Account Representative?

Overview

• Building and maintaining relationships with customers

• Growth Acquisition

• Manages assigned existing accounts to create strategic plans that enhance reseller go-to-market growth, initiatives, and strategies.

• Generates revenue, drives profit and advance market-share by
positioning and selling Ingram's products, programs, and services.

The Sr Account Owning Representative is a seasoned professional individual contributor. This role involves taking responsibility for results and demonstrating strong leadership skills. Significant projects, programs, and business initiatives are championed using demonstrated creativity and ingenuity with limited supervision. Coaching and reviewing the work of less experienced team members and providing guidance in a positive and productive manner are essential aspects of the role. Mentoring and motivating team members to meet and exceed personal and team targets is a key responsibility.

KNOWLEDGE AND SKILLS:

• Possess excellent communication skills written and verbal required.

• Selling skills necessary to identify opportunities, position solutions, and close deals. Strong organizational skills and problem-solving agility also required.

• Moderate knowledge of Excel and Word required.

• Ability to: work as a team member, partner effectively with others, multi-task, respond to rapid change, perform duties with accuracy and with a strong degree of urgency,
prioritize and perform work with minimal supervision.

• Able to handle large quantities of information while maintaining a high level of accuracy.

• Knowledge of how to design and execute on strategic business plans, establishing and managing detailed action items to drive profitable growth with general supervision.

• Ability to work on moderate to complex projects and exercise sound judgement to deliver superior results. You have a dynamic understanding of pipeline management.

• Have a strong business acumen, and continually ensure metrics and objectives are obtainable and successfully achieved.

• May involve travel up to 10%, which may include international travel.

REQUIREMENTS:

• A high school diploma (or equivalent) required; bachelor’s degree preferred.
Minimum of six years previous sales/customer service experience (preferably in a related industry) or four years of technology or distribution experience in a sales or customer service capacity.

The typical base pay range for this role across the U.S. is USD $64,600.00 - $109,900.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Resumen del Rol

Responsable de impulsar el crecimiento sostenido del negocio de HPE, desarrollando y ejecutando estrategias comerciales orientadas a resultados para el portafolio de soluciones (Morpheus VM Essentials y Data Services), maximizando oportunidades en el mercado local.

El rol se enfoca en expandir el negocio tanto con HPE como con la base de partners existente, mediante el uso de análisis de datos para identificar oportunidades de crecimiento y asegurar el cumplimiento de los objetivos comerciales de Ingram Micro.

Será clave en la construcción de relaciones estratégicas, identificación de nuevas oportunidades de negocio y ejecución de iniciativas que permitan aumentar la participación de mercado.

Responsabilidades Principales

· Estrategia de Categoría:
Diseñar e implementar la estrategia comercial para impulsar el crecimiento del portafolio HPE (Morpheus VM Essentials y Data Services), identificando tendencias de mercado, necesidades de clientes y nuevas oportunidades.

· Desarrollo de Nuevos Negocios:
Detectar y desarrollar nuevas oportunidades comerciales en el mercado local, incluyendo generación de demanda, alianzas estratégicas y relacionamiento con clientes finales.

· Gestión de Relaciones (Vendor & Partners):
Desarrollar y fortalecer relaciones con HPE y partners estratégicos, negociando condiciones comerciales que permitan maximizar resultados y crecimiento conjunto.

· Análisis de Mercado:
Monitorear tendencias, competencia y comportamiento del mercado, utilizando datos para la toma de decisiones y definición de estrategias.

· Trabajo Colaborativo:
Coordinar con equipos internos (ventas, marketing, producto y operaciones) para asegurar ejecución alineada de la estrategia comercial.

· Relación con Clientes:
Mantener contacto directo con clientes clave, entendiendo sus necesidades y promoviendo soluciones de valor.

· Adopción de Herramientas Digitales:
Promover el uso de plataformas como Xvantage para potenciar la experiencia del partner y mejorar la eficiencia comercial.

Conocimientos y Habilidades

· Experiencia en venta consultiva, gestión comercial y desarrollo de negocios.

· Conocimiento en soluciones de virtualización, almacenamiento y gestión de datos.

· Manejo de pipeline comercial y forecast.

· Habilidades de negociación y cierre de negocios.

· Excelentes habilidades de comunicación y presentación (técnicas y comerciales).

· Alta orientación a resultados y capacidad analítica.

· Capacidad de gestión de múltiples proyectos y trabajo bajo presión.

· Influencia y relacionamiento con stakeholders internos y externos.

Requisitos:

· Formación académica:
Título profesional en Ingeniería Comercial, Ingeniería Civil Industrial, Ingeniería en Informática, o carrera afín.

· Experiencia:

o Al menos 5 a 7 años de experiencia en desarrollo de negocios, ventas consultivas o gestión de cuentas en la industria tecnológica.

o Experiencia en distribución TI o trabajo con vendors (idealmente HPE u otros fabricantes relevantes).

· Conocimientos técnicos:

o Deseable conocimiento en soluciones de virtualización, cloud, almacenamiento o infraestructura TI.

o Experiencia trabajando con partners/canales de distribución.

· Idiomas:

o Inglés intermedio-avanzado (deseable), especialmente para interacción con vendor.

· Otros requisitos:

o Manejo de herramientas CRM y análisis de datos.

Competencias Clave

· Visión de Negocio
Comprende el entorno competitivo y define estrategias para impulsar resultados.

· Orientación a Resultados
Cumple consistentemente objetivos, incluso en entornos desafiantes.

· Orientación a la Acción
Actúa con rapidez y foco frente a oportunidades y desafíos.

· Resiliencia
Se adapta y responde positivamente a cambios y desafíos.

· Influencia y Colaboración
Genera impacto a través de relaciones sólidas con stakeholders internos y externos.

· Adopción Tecnológica
Integra herramientas digitales para mejorar la gestión comercial.

En Ingram Micro cumplimos con la Ley N°21.015, la cual incentiva la inclusión laboral de personas en situación de discapacidad.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

What you will do:

The Customer Journey Lead will own and optimize critical end-to-end customer journeys across both platform and non-platform touchpoints. This role is responsible for identifying friction, redesigning experiences, and driving measurable improvements across onboarding, support, billing, renewals, presales, and escalations.

You Will:

• Own specific end-to-end customer journeys and define future-state experience strategies

• Map customer journeys across digital and operational touchpoints

• Identify friction points, repeat failures, handoffs, and operational inefficiencies

• Partner with Product and UX teams on platform improvements

• Drive process redesign across Support, Finance, Sales, and Operations

• Lead journey redesign workshops with cross-functional stakeholders

• Define KPIs including customer effort, escalations, MTTR, and repeat contacts

• Drive automation and self-service opportunities

What You Bring:

• 7+ years in customer experience, service design, product operations, consulting, or operational excellence

• Experience leading journey transformation initiatives

• Strong stakeholder management skills

• Experience in enterprise SaaS/platform businesses preferred

What we have for you:

Join our big family now!

*Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.

#LI-Hybrid #LI-VA1 #IngramMicroBulgaria

Is your career hitting target?

Masz doświadczenie w sprzedaży produktów i/lub usług IT oraz motywuje Cię rozwój sieci partnerów? Jesteś zorientowany na biznes i masz silne umiejętności zarządzania relacjami? Chciałbyś budować długoterminowe relacje z klientami? Szukamy właśnie Ciebie na stanowisko Business Development Managera w Ingram Micro w Warszawie.

Who we are: We are the business behind the world’s brands.

Ingram Micro – technologiczny partner zorientowany na ludzi, docierający do prawie 90% światowej populacji. Prowadzimy działalność w 57 krajach i zatrudniamy około 24 000 osób.

We’re redefining distribution.

Ingram Micro pomaga firmom działać lepiej, rozwijać się szybciej i osiągać cele w zakresie zrównoważonego rozwoju.

Your role in our team:

Jako Business Development Manager będziesz odgrywać kluczową rolę w budowaniu kanału sprzedaży producenta, wykonując poniższe obowiązki:

• Analiza rynku i rozpoznawanie możliwości rozwoju kanału partnerskiego,

• Budowanie i pogłębianie długofalowych relacji z nowymi partnerami i wzmacnianie relacji z obecnymi,

• Opracowywanie strategii sprzedaży i przekładanie działań na realizację planów sprzedaży,

• Prowadzenie negocjacji i zamykanie transakcji, identyfikacja potrzeb klientów, przygotowanie ofert, prezentacja korzyści wynikających z oferowanych produktów,

• Zapewnienie strategicznej współpracy z producentem,

• Bycie na bieżąco z najnowszymi informacjami o produktach i rozwiązaniach producenta, aby móc skutecznie sprzedawać produkt,

• Współpraca z wewnętrznymi zespołami Product Managerów, Marketingiem, Inżynierami.

What you bring to the role?

• Doświadczenie sprzedażowe w pozyskiwaniu i budowaniu relacji z klientami;

• Udowodnione sukcesy na stanowiskach związanych ze sprzedażą i budowaniem kanału sprzedażowego, z około 2/3-letnim doświadczeniem praktycznym,

• Silne umiejętności handlowe i strategiczne;

• Pasja do komunikacji i negocjacji,

• Dobra znajomość branży IT,

• Dobra znajomość języka angielskiego.

Why choose Ingram Micro? We offer:

• Możliwość wzięcia odpowiedzialności i posiadanie realnego wpływu,

• Dynamiczne środowisko pracy,

• Pracę hybrydową (3 dni pracy zdalnej, 2 dni z biura),

• Przyjazną atmosferę pracy i wspaniały zespół,

• Dostęp do TELUS Health, zapewniającego wsparcie w wielu dziedzinach życia,

• Opiekę medyczną w pełni finansowaną przez Pracodawcę,

• Dofinansowanie do karty Multisport,

• Dofinansowanie do urlopu,

• Dofinansowanie do kultury, oświaty i sportu,

• Dofinansowania świąteczne,

Our values: It works when we work together.

Pielęgnujemy kulturę współpracy, przejrzystości i ciągłego doskonalenia.

Członków naszego zespołu zachęcamy do dzielenia się pomysłami, kwestionowania obecnego stanu rzeczy i wspólnej pracy nad kształtowaniem przyszłości dystrybucji technologii.

Ready for the next step?

Chcesz dołączyć do naszego zespołu? Aplikuj już dziś, korzystając z przycisku aplikacji i dowiedz się, czy zostaniesz naszym nowym Business Development Managerem w Ingram Micro w Warszawie!

Masz doświadczenie w sprzedaży produktów i/lub usług IT? Jesteś zorientowany/a na biznes i masz silne umiejętności zarządzania relacjami? Masz doświadczenie w zarządzaniu zespołem? Szukamy właśnie Ciebie na stanowisko Business Unit Managera HPE w Ingram Micro w Warszawie.

Who we are: We are the business behind the world’s brands.

Ingram Micro – technologiczny partner zorientowany na ludzi, docierający do prawie 90% światowej populacji. Prowadzimy działalność w 57 krajach i zatrudniamy około 24 000 osób.

We’re redefining distribution.

Ingram Micro pomaga firmom działać lepiej, rozwijać się szybciej i osiągać cele w zakresie zrównoważonego rozwoju.

Your role in our team:

Jako Business Unit Manager będziesz zarządzać zespołem i odgrywać kluczową rolę w budowaniu kanału sprzedaży producenta, wykonując poniższe obowiązki:

• Tworzenie planów rozwoju sprzedaży oraz odpowiedzialność za
  realizację tych planów;

• Analiza sytuacji na rynku, identyfikacja możliwości rozwoju;

• Analiza, monitorowanie wyników i wyznaczanie warunków współpracy z klientami firmy zgodnie ze strategią sprzedażową;

• Zarządzanie zespołem i organizacja jego pracy, a także tworzenie
  planów rozwoju zespołu;

• Tworzenie i rozwijanie efektywnych relacji z partnerami, pozyskiwanie nowych;

• Reprezentowanie i prezentacja działalności Ingram Micro na
  wydarzeniach zewnętrznych i wewnętrznych, konferencjach i eventach;

• Współpraca z globalnymi i europejskimi przedstawicielami pracodawcy (udział w konferencjach, spotkaniach, przygotowywanie raportów, konsultacje).

What you bring to the role?

• Doświadczenie na stanowisku kierowniczym i w zarządzaniu zespołem – co najmniej 4/5 lat;

• Bardzo dobra znajomość języka angielskiego;

• Znajomość lokalnego rynku i sieci partnerów;

• Doskonałe umiejętności organizacyjne i zarządzania projektami;

• Wysoki poziom samodzielności, inicjatywa w proponowaniu rozwiązań;

• Zorientowanie na realizację celów;

• Bardzo dobra znajomość Microsoft Excel i umiejętność analizy danych;

• Znajomość trendów technologicznych z obszaru IT.

Why choose Ingram Micro? We offer:

• Możliwość wzięcia odpowiedzialności i posiadanie realnego wpływu;

• Dynamiczne środowisko pracy;

• Pracę hybrydową (3 dni pracy zdalnej, 2 dni z biura);

• Przyjazną atmosferę pracy i wspaniały zespół;

• Dostęp do TELUS Health, zapewniającego wsparcie w wielu dziedzinach życia;

• Opiekę medyczną w pełni finansowaną przez Pracodawcę;

• Dofinansowanie do karty Multisport;

• Dofinansowanie do urlopu;

• Dofinansowanie do kultury, oświaty i sportu;

• Dofinansowania świąteczne;

• Samochód służbowy.

Our values: It works when we work together.

Pielęgnujemy kulturę współpracy, przejrzystości i ciągłego doskonalenia.

Członków naszego zespołu zachęcamy do dzielenia się pomysłami, kwestionowania obecnego stanu rzeczy i wspólnej pracy nad kształtowaniem przyszłości dystrybucji technologii.

Ready for the next step?

Chcesz dołączyć do naszego zespołu? Aplikuj już dziś, korzystając z przycisku aplikacji i dowiedz się, czy zostaniesz naszym nowym Business Unit Managerem w Ingram Micro w Warszawie!

Let’s shape tomorrow — it’ll be a fun journey!

Position overview:

The Customer Experience Program Manager drives execution of strategic CX initiatives across Product, Support, Finance, and Operations. This role ensures customer experience improvements move from strategy to execution with measurable outcomes.

What You’ll Do:

• Lead cross-functional CX initiatives from concept to execution

• Build project plans, timelines, and governance structures

• Manage risks, dependencies, and stakeholder alignment

• Drive organizational readiness and change management

• Track benefits realization and business outcomes

• Support AI, automation, and self-service initiatives

What You Bring:

• 5+ years in program management, transformation, consulting, or CX operations

• Strong executive communication skills

• Experience managing enterprise transformation initiatives

• PMP/Agile certification preferred

Why Join Us:

You’ll help shape the future of customer experience at one of the world’s largest technology distributors as we transform into a platform-first, AI-enabled organization.

What we offer:

• Competitive salary & Bonus system

• Additional health insurance

• Food vouchers & Transport Allowance

• Well-being Program & Multisport card

• Referral and baby bonus

• Paid holiday days increasing in time

• Language courses

• Free access to LinkedIn Learning Platform

• Many trainings and academies, including opportunity for ACCA certification

• Great career growth and development opportunities

• Hybrid type of work

• Modern office space with free coffee and hot beverages

• Company discounts

• Recognition awards

*Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.

What are you waiting for? Apply now!

#LI-Hybrid #LI-VA1 #IngramMicroBulgaria

Location: Milton Keynes or Crick
This role follows a hybrid working pattern, with 3 days per week based in either our Milton Keynes or Crick office. Candidates should live within a reasonable commuting distance of their chosen location.

About the Job

We’re currently looking for a customer-focused Customer Service Advisor to join our team and help deliver a smooth, positive experience for our customers. In this role, you’ll act as a key point of contact - resolving queries, providing the right solutions, and keeping things moving efficiently.

This opportunity would suit someone from a retail or similar customer-facing background who is ready to take the next step into an office-based role, within a stable and supportive team at the heart of the business.

What your role as a Customer Service Advisor will involve:

• Acting as a key point of contact for customers, supporting queries via phone and email
• Managing queries in line with departmental SLAs, ensuring all requests are handled within agreed timeframes
• Issues returns and requests in line with company and vendor guidelines
• Supporting with logistics and order-related queries, ensuring everything runs smoothly
• Taking ownership of queries and seeing them through to completion
• Working closely with other teams to find the best outcome for the customer
• Keeping customers updated and delivering a positive, consistent experience

To set you up for success, we are looking for the following skills and experience

• Previous experience in a customer-facing, logistics, retail or similar role
• Experience using ticketing systems, or the ability to quickly learn new systems
• Excellent communication skills, both over the phone and face to face
• Good organisation and attention to detail, with the ability to manage multiple tasks
• Comfortable using Microsoft Office (Outlook, Word and Excel)
• A willingness to learn, take initiative, and contribute to continuous improvements

What we offer:

• AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
• Rising holiday allowance at Year 2 and Year 5
• Birthday day off
• Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
• Employee discounts and wellness perks
• Modern offices with breakout spaces, free tea and coffee, and a private wellness room
• Development opportunities with clear career progression and training

We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com.

Make an application to join the team!
None of this is achievable without great people, with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.

#LI-NA3

Estamos em busca de um(a) Gerente de Governo para a Região Sudeste, com foco em geração de negócios e desenvolvimento de oportunidades em tecnologia.

As principais responsabilidades desta função são:

• Liderar a estratégia de setor público, durante todas as etapas do processo, desde a prospecção, passando pela qualificação e conclusão das vendas de Produtos, Soluções e Serviços.
• Atingir os objetivos de negócio em seu território na Ingram Micro.
• Suportar negócios junto aos Fabricantes, Parceiros e Clientes.

São pré-requisitos para a posição:

• Conhecimento do processo comercial em órgão públicos e privados.
• Experiência em vendas de Produtos, Soluções e/ou Serviços.
• Vivência com as legislações de licitações para Clientes públicos.
• Formação de nível superior completa.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The Executive Director, IT Sourcing and Vendor Management is the most senior executive at Ingram Micro accountable for the strategy, leadership, and execution of the global IT sourcing program and the Vendor Management Office (VMO). Reporting to the SVP & Chief Information Security Officer, this leader owns the full lifecycle of strategic IT supplier relationships — from category strategy and contract negotiation, through service-delivery governance, performance management, third-party risk, and value realization — across a $100M IT spend portfolio supporting the company's 60+ country operating footprint.

This is a transformational leadership role. The successful candidate will mature Ingram Micro's global VMO into a center of excellence that institutionalizes the Service Delivery Executive (SDE) operating model, integrates ITIL 4, COBIT 2019, SIAM, and ISO 37500 governance disciplines, and delivers measurable financial, operational, and risk outcomes from every strategic supplier — including Capgemini, hyperscalers, OEMs, network and telecom carriers, and global software publishers.

Your role:

Strategic IT Sourcing and Category Management

• Define and execute the global IT sourcing strategy across all major categories, including cloud and infrastructure, enterprise software, networking and telecommunications, end-user computing, cybersecurity, professional services, and managed services.

• Lead enterprise-level negotiations on Master Services Agreements (MSAs), Statements of Work (SOWs), Frame Agreements, and renewal/restructure events for strategic suppliers — including hyperscalers, OEMs, telecom carriers, software publishers, and global system integrators.

• Build and maintain category playbooks, demand plans, and total-cost-of-ownership (TCO) models that drive year-over-year cost optimization while protecting service quality and innovation velocity.

• Partner with the CISO, CIO, CFO, General Counsel, and business unit leaders to embed cybersecurity, privacy, regulatory, and financial controls into every contract from inception.

Vendor Management Office (VMO) Leadership

• Own and operate the global VMO as the single front door for Tier 1 and Tier 2 IT vendor governance across the Americas, EMEA, APAC, and LATAM.

• Institutionalize the Service Delivery Executive (SDE) operating model across all strategic outsourcing relationships, beginning with the Capgemini Project RISE engagement.

• Lead the global Service Integration and Management (SIAM) function across multi-vendor ecosystems to deliver end-to-end service accountability across towers.

• Design, monitor, and enforce SLAs, KPIs, balanced scorecards, and earn-back/penalty frameworks; chair Quarterly Business Reviews (QBRs) with vendor executive leadership.

• Operate a structured escalation framework that resolves performance, financial, and behavioral issues at the working level — before they reach business leadership or the executive team.

Contract Lifecycle and Commercial Management

• Lead the commercial management of the IT supplier portfolio, including charges workbooks, invoice validation, change-order governance, true-ups, and benchmarking against market rates.

• Maintain a comprehensive contract register with renewal calendars, optionality analyses, and pre-validated competitive alternatives for every Tier 1 supplier.

• Drive proactive contract restructuring to capture savings, address performance gaps, retire obsolete scope, and align supplier obligations with evolving business strategy.

Third-Party Risk, Cybersecurity, and Compliance

• Partner with Information Security, Legal, Compliance, and Internal Audit to ensure all IT supplier relationships meet SOX ITGC, GDPR, India DPDP, regional data privacy, and customer contractual requirements.

• Embed cybersecurity controls into vendor onboarding, ongoing assurance, and offboarding — incorporating lessons learned from the July 2025 ransomware incident and the broader threat landscape.

• Manage vendor concentration risk, geographic risk, sub-processor risk, and supply-chain resilience; ensure every critical supplier has a tested business continuity and exit plan.

• Govern offshore and nearshore access — including data localization, cross-border transfers, and country-specific contractor risk.

Value Realization and Executive Reporting

• Establish, track, and report on financial, operational, and strategic value metrics to the Executive Leadership Team and the Platinum Equity board.

• Lead annual savings, cost-avoidance, and recovery commitments tied to IT operating budget and capital plan targets.

• Develop and present executive-level reporting on supplier performance, financial outcomes, risk posture, and category strategy — including narrative-grade decks suitable for board and PE-sponsor consumption.

Organizational and Talent Leadership

• Build, lead, and develop a global team of sourcing managers, vendor managers, contract managers, and Service Delivery Executives across all regions.

• Mentor and develop directors and senior managers as the next generation of IT sourcing and vendor management leaders for Ingram Micro and the broader industry.

• Foster a culture of diplomacy, professional rigor, intellectual honesty, and partnership with both internal stakeholders and external suppliers.

What you bring to the role:

• Bachelor's degree required; MBA, JD, or other relevant graduate degree strongly preferred.

• One or more of the following strongly preferred: ITIL 4 Strategic Leader or Managing Professional, COBIT 2019 (Foundation and Design & Implementation), SIAM Professional, ISO/IEC 37500, CIPS, IAITAM, or equivalent.

• Project, program, or governance credentials (PMP, PRINCE2, P3O, MoP) a plus.

• 15 + years of progressive experience in IT sourcing, vendor management, IT procurement, or managed services governance, including at least 5 years at Director or above in a Fortune 500 company.

• Demonstrated ownership of a $100M+ IT spend portfolio or a Tier 1 outsourcing engagement valued at $100M+ in total contract value.

• Direct experience leading large-scale IT outsourcing engagements with global system integrators (Capgemini, Accenture, IBM, TCS, Infosys, Wipro, HCL, Cognizant, DXC, or comparable).

• Track record of successful contract negotiation, restructuring, and renewal at the MSA / Frame Agreement level, including financially material outcomes.

• Multi-region operating experience across at least two of: Americas, EMEA, APAC, LATAM.

• Deep functional expertise in IT outsourcing operating models, including SDE governance, SIAM, multi-tower service integration, and managed-services SLAs.

• Working knowledge of cybersecurity controls, third-party risk frameworks (NIST, ISO 27001/27036, SIG), SOX ITGC, and global regulatory frameworks (GDPR, India DPDP, regional privacy laws).

• Strong commercial acumen, including TCO modeling, NPV/IRR analysis, benchmarking, charges-workbook construction, and unit-rate economics.

Preferred Qualifications:

• Prior experience as VMO, IT Sourcing, or Procurement leader at a private-equity-backed portfolio company, with exposure to PE-style operating cadence and value-creation plans.

• Prior experience as a Service Delivery Executive, Account Executive, or Engagement Director within a global system integrator, providing supplier-side perspective.

• M&A integration, divestiture, or carve-out experience involving IT supplier portfolios, transition services agreements (TSAs), and multi-jurisdictional contract novation.

• Public-sector, regulated industry, or CMMC/FedRAMP exposure.

#LI-JJ

The typical base pay range for this role across the U.S. is USD $206,900.00 - $372,400.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Join us at the forefront!

#LI-SMR1

Als Fachinformatiker im Bereich Systemintegration (m/w/d) bist Du für die Planung und Konfiguration von IT-Systemen an unserem Standort verantwortlich und dabei fest in das Team integriert.

Was Dich erwartet:

• Als interner Dienstleister richtest Du Hardware-Komponenten, Betriebssysteme und Netzwerke entsprechend internen Kundenanforderungen ein
• Bei Störungen bist Du mithilfe moderner Diagnose-Systeme zur Stelle und gehst Fehlern auf den Grund
• Gemeinsam mit unserer IT-Abteilung sorgst Du für die Betreuung, Beratung und Schulung der Benutzer an unserem Standort

Das bringst Du mit:

• Guter mittlerer Bildungsabschluss, Fachhochschulreife oder Abitur
• Logisches Denkvermögen und technisches Verständnis
• Freude an der Arbeit mit Menschen und Computern
• Ausgeprägte Servicementalität und Kundenorientierung
• Ein hohes Maß an Einsatzbereitschaft und Eigeninitiative

Das bieten wir:

• Übernahmemöglichkeit nach einer erfolgreich abgeschlossenen Berufsausbildung
• Ein gutes Team-Klima mit „Du“-Kultur bis zur Geschäftsführungsebene
• Fahrradleasing mit Arbeitgeberzuschuss
• Zuschuss zum Jobticket
• Vermögenswirksame Leistungen und betriebl. Altersvorsorge
• Kostenloser Kaffee und frisches Obst
• Sportprogramm mit Personal Trainer vor Ort
• Nutzung des kostenfreien Beratungsservice „LifeWorks“
• Mitarbeiterrabatte in unserem Onlineshop tec2live.de sowie bei zahlreichen Online-Shops über Corporate Benefits

Bewerbe Dich jetzt!

Hast du noch Fragen? Wir beantworten diese gerne unter der Telefonnummer 0461 - 95 77 52 290 oder per E-Mail an bewerbung_fl@ingrammicro.com

Über Ingram Micro Services

Ingram Micro Services ist führender Anbieter im Bereich Circular Economy und unterstützt Unternehmen bei der Verwirklichung einer nachhaltigen Kreislaufwirtschaft. Mit unseren Lifecycle Services im Bereich Fulfilment, Retourenmanagement, Reparatur und Refurbishment, IT Asset Disposition und Remarketing bieten wir unseren Kunden zielgerichtete Lösungen zur Verlängerung des Lebenszyklus von Technologieprodukten an.

Ingram Micro Services GmbH, mit ihren Standorten in Flensburg und Straubing und über 250 Mitarbeitenden, ist Teil des Ingram Konzerns, einem der größten globalen IT Distributoren und Serviceanbieter mit ca. 50. Mrd Umsatz.

Your ambition empowers tomorrow’s technology, today

#LifeCycle #Letsshapetomorrow #IngramMicroGermany #IngramMicroDE

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary:
Responsible for the day-to-day operation of company facilities. Estimates labor/materials costs for construction repairs. Acts as liaison with outside vendors and suppliers. Reviews and estimates design costs, labor, materials and other related costs in facility planning. Responsible for developing facilities plans. Works with external vendors as necessary. Ensures adherence to company facility standards. May develop criteria and performance specifications for facilities and equipment to meet unusual operating requirements and building and safety codes. Responsible for reviewing, enhancing and suggesting improvements in the organization’s operational efficiency in regard to environmental conscientiousness. Researches and suggests improvements in facilities operational efficiencies to support the reduction of natural resource consumption. Perform general maintenance and repair duties including light carpentry, basic electrical, HVAC, grounds maintenance, and arranging furniture and partitions. Assist employees with internal moves. May work with specialized outside contractors. May have some formal training in one or more trades.
What you bring to the role:
Seasoned individual contributor. Works under limited supervision for routine situations. Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand. Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement wit others outside of the job area.
Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job. May act as a lead or mentor to more junior technical or administrative support personnel. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
Generally works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work. Determines methods and procedures on new assignments. May be informal team leader.
Two year college degree or equivalent experience and minimum 3 year experience in functional area. OR High School Diploma or equivalent and 5 years functional experience, preferably at a senior level. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

The typical base pay range for this role across the U.S. is USD $49,500.00 - $79,200.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary

Join a high-impact team where your ability to build relationships, uncover opportunities, and drive growth directly influences business success. As a Business Development Representative, you will play a key role in expanding strategic customer partnerships, identifying new revenue opportunities, and bringing innovative solutions to market. This is an opportunity for a motivated, customer-focused professional to work cross-functionally with sales, marketing, and vendor partners while helping shape growth strategies and delivering measurable business results.

Key Responsibilities

• Develop and grow relationships with existing customers while identifying new business opportunities.
• Position and promote solutions, programs, services, and strategic initiatives that drive customer success and revenue growth.
• Identify, qualify, and pursue new market opportunities through proactive business development activities.
• Conduct market research and competitive analysis to identify industry trends, customer needs, and growth opportunities.
• Analyze sales, financial, marketing, and competitive data to support business planning and strategic decision-making.
• Collaborate with internal stakeholders, vendor partners, and customers to develop and execute growth strategies.
• Build business cases and recommendations for new products, services, partnerships, and market opportunities.
• Lead customer conversations and presentations focused on business outcomes and value creation.
• Influence decision-makers and stakeholders while navigating complex business environments.
• Share expertise and provide guidance to less experienced team members as needed.

What Success Looks Like

• Consistently identifies and converts new business opportunities.
• Expands customer relationships and increases wallet share within existing accounts.
• Delivers measurable revenue growth and business impact.
• Develop trusted advisor relationships with customers and strategic partners.
• Use market intelligence and customer insights to influence business strategy.
• Successfully manages multiple initiatives while maintaining a customer-first mindset.

What We’re Looking For

• Proven experience in business development, sales, account management, partner development, or customer growth roles.
• Strong consultative selling and relationship-building skills.
• Ability to identify customer needs and align solutions to business objectives.
• Experience analyzing market trends, competitive intelligence, and business opportunities.
• Strong presentation, communication, and negotiation skills.
• Ability to work independently and drive results with minimal supervision.
• Demonstrated ability to manage complex business challenges and influence stakeholders.

Required Qualifications

• Bachelor’s degree in Business, Marketing, Sales, Technology, or a related field, or equivalent experience.
• 5+ years of experience. including a minimum of 3 years specific experience.
  in business development, strategic sales, account management, partner management, or related fields.
• Experience developing customer relationships and identifying growth opportunities.
• Strong analytical and problem-solving skills with a strategic mindset.

Preferred Qualifications

• Experience in technology, IT distribution, channel sales, cloud, cybersecurity, software, or managed services environments.
• Experience working with vendor partners and cross-functional business teams.
• Proven ability to drive business growth through consultative sales and solution-based selling.

Why Join Us?

This is an opportunity to play a key role in driving business growth while working with innovative technologies, strategic partners, and industry-leading solutions. You’ll have the autonomy to influence outcomes, build meaningful customer relationships, and contribute directly to the success of the business.

#LIHybrid

The typical base pay range for this role across the U.S. is USD $58,000.00 - $98,600.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Computer Repair Technician

Shift Hours: M-F 8am-4:30pm

Hourly Rate: $20.00 + Bonus

Position Summary

Are you passionate about technology, troubleshooting, and hands-on device repair? We are seeking an experienced Computer Repair Technician to diagnose, repair, test, and optimize a variety of electronic devices, including laptops, desktops, PCs, tablets, mobile devices, and related hardware.

Key Responsibilities

• Diagnose, troubleshoot, repair, and test electronic assemblies, sub-assemblies, and end-user devices.
• Perform hardware repairs and replacements, including screens, batteries, memory, storage drives, keyboards, and other components.
• Execute system upgrades, software installations, firmware updates, and device optimization activities.
• Utilize diagnostic tools, testing equipment, engineering specifications, schematics, blueprints, and technical documentation to identify and resolve issues.
• Conduct functional testing, calibration, and quality inspections to ensure products meet performance and reliability standards.
• Document repair activities, testing procedures, and results accurately within designated systems.
• Analyze test data and provide recommendations for corrective actions when needed.
• Adhere to established quality, safety, and operational procedures.
• Collaborate with engineering, operations, and technical support teams to resolve complex repair issues.
• Maintain productivity and quality standards in a fast-paced repair and refurbishment environment.

What Success Looks Like

• Consistently delivers high-quality repairs with minimal rework.
• Accurately diagnoses hardware and software issues across multiple device platforms.
• Meets productivity, turnaround time, and quality metrics.
• Demonstrates strong attention to detail and commitment to customer satisfaction.
• Contributes to continuous process improvement and operational efficiency.

What We’re Looking For

• Strong troubleshooting and problem-solving abilities.
• Experience repairing consumer electronics, laptops, desktops, tablets, or mobile devices.
• Ability to read and interpret technical documentation, schematics, and engineering specifications.
• Familiarity with diagnostic tools, testing equipment, and repair methodologies.
• Excellent organizational skills and attention to detail.
• Ability to work independently while collaborating effectively within a team environment.
• Strong verbal and written communication skills.

Required Qualifications

• High School Diploma, GED, or equivalent required.
• Associate degree, technical certification, or related coursework preferred.
• Minimum of 2–3 years of experience in electronics repair, technical support, device refurbishment, manufacturing, or a related technical field.
• Experience performing hardware repairs, component replacements, and device testing.
• Working knowledge of PCs, laptops, tablets, mobile devices, and related technologies.

Preferred Qualifications

• Experience in production, repair depot, refurbishment, or electronics manufacturing environment.
• Industry certifications such as CompTIA A+, electronics repair certifications, or equivalent technical credentials.
• Experience with quality control processes and documentation systems.
• Familiarity with inventory management and repair tracking systems.

Why Join Us?

Join a team where technology, innovation, and continuous learning drive success. You’ll have the opportunity to work with a wide range of devices and technologies while developing valuable technical skills in a collaborative and growth-oriented environment.

The typical base pay range for this role across the U.S. is USD $38,800.00 - $62,100.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

What you will do:

As a Sr. Principal UX Researcher, you will shape Ingram Micro’s end-to-end customer experience strategy through research leadership and insight-driven influence. Working across the full customer lifecycle - from onboarding and activation to daily platform usage, expansion, and support - you will ensure customer insights directly inform product direction, business decisions, and experience improvements across the ecosystem.

You will:

• Partner with Product, Design, Engineering, Data, and business stakeholders to define research priorities, uncover customer needs, and bring clarity to complex or ambiguous problem spaces

• Mentor mid-level UX Researchers, elevating research quality, strengthening problem framing, and helping them grow in strategic thinking and storytelling

• Own the UX research strategy and roadmap, with a primary focus on improving the Xvantage platform and aligning research with critical product and business objectives.

• Influence product and experience decisions by translating insights into actionable recommendations and challenging assumptions that lack user evidence.

• Advocate for customer-centered decision-making by embedding research early in the product development process and promoting evidence-based choices.

• Partner with Data Science and Business Analytics teams to combine qualitative and quantitative insights for a holistic understanding of customer behavior.

• Champion UX Research across the organization by building awareness, driving adoption, and helping teams understand when validation is needed.

• Communicate insights and recommendations with clarity and conviction, ensuring findings not only inform decisions but actively shape prioritization, trade-offs, and roadmap direction.

What you will bring:

• 8+ years of UX research experience using qualitative and quantitative methods to inform product strategy and decision-making in complex environments

• Experience working in Agile and Lean UX environments, embedding research into fast-paced product development while maintaining quality and rigor

• Strong advocate for customer-centered design and UX Research, with the ability to influence stakeholders and drive evidence-based decision-making

• Comfortable navigating ambiguity, independently setting research priorities, and framing impactful questions in evolving business environments.

• Strong business acumen, communication, and storytelling skills, with the ability to translate insights into clear recommendations that drive action.

• Experience building or contributing to Voice of Customer (VoC) programs, synthesizing research, analytics, surveys, and data into actionable insights for leadership and cross-functional teams.

Nice to have:

• Experience with complex B2B SaaS products, especially enterprise platforms with multi-step workflows and end-to-end user journeys.

• Experience working in cross-functional teams, with the ability to align stakeholders and bring clarity in ambiguous or fast-changing environments.

• Experience using quantitative research methods (e.g., surveys, A/B testing, behavioral data analysis) to complement qualitative insights and answer key product questions.

• Experience working on AI-powered or agentic AI products, including usability, trust, and interaction patterns, along with competitive analysis of agentic AI experiences.

What we have for you:

Interested? We thought so – apply now!

*Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.

#LI-Hybrid #LI-VA1 #IngramMicroBulgaria

Location: Milton Keynes - Hybrid

This role follows a non‑negotiable 3‑day hybrid working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.

About the Job

We’re currently looking for a customer-focused Customer Success Manager to join our Microsoft team. Driving customer growth, retention, and long-term value, you’ll work closely with Ingram Micro’s cloud customers and vendor partners to build strong, strategic relationships and maximise account potential. This role is ideal for someone with experience in account management, customer success, or sales who enjoys taking ownership of relationships, developing account strategies, and delivering measurable growth.

Microsoft knowledge would be a strong advantage. However, if you have similar cloud experience, have worked closely with vendors, or are looking to deepen your Microsoft knowledge across a broad and evolving range of products and solutions, this could be a great next step for you.

What you can expect to be getting up to as a Customer Success Manager:

• Serving as the primary point of contact and Microsoft cloud specialist for your customer base
• Building and maintaining strong, long-term relationships with assigned customers
• Developing and executing account strategies to drive Microsoft cloud growth and retention
• Managing the full subscription lifecycle, including renewals, retention, and upsell opportunities
• Collaborating with internal teams and Microsoft stakeholders to deliver a seamless customer experience
• Acting as the voice of the customer, sharing insight to improve retention, growth, and overall service delivery

In order to set you up for success, we are looking for the following skills and experience

• Experience in customer success, account management, or sales within a customer-facing environment
• A strong interest in learning and developing knowledge across Microsoft cloud products and solutions, with the ability to quickly understand and apply this in a customer-focused environment
• Proven track record of managing and growing customer accounts, with a focus on retention and recurring revenue
• Natural relationship-building skills, with the ability to engage stakeholders at multiple levels
• A commercially minded approach, with the ability to identify and drive growth opportunities
• Excellent communication and collaboration skills, both written and verbal

What we offer:

• AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
• Rising holiday allowance at Year 2 and Year 5
• Birthday day off
• Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
• Employee discounts and wellness perks
• Modern offices with breakout spaces, free tea and coffee, and a private wellness room
• Development opportunities with clear career progression and training

We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com.

Make an application to join the team!
None of this is achievable without great people, with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.

LI-NA3

Shape the future of cloud transformation with AWS at Ingram Micro

At Ingram Micro, we don’t just connect global technology—we power the world’s innovation. Through our Cloud EMEA Unified Services Centre, we bring together consulting, delivery, and technical expertise to help partners and customers design, build, and scale modern cloud solutions. Guided by our belief that “Let’s shape tomorrow,” we enable organisations to unlock new possibilities through technology, driving real impact across industries and markets.

Our Infrastructure & Application Modernisation Practice plays a critical role in this mission. We help businesses evolve their cloud foundations and applications to become more agile, resilient, and scalable. Working across EMEA, we collaborate closely with local commercial teams and regional technical experts to design high-quality, repeatable solutions that accelerate transformation and deliver measurable outcomes.

At Ingram Micro, how we work matters as much as what we deliver. We are driven by our Tenets of Success—Results, Integrity, Imagination, Courage, Responsibility, and Talent. We empower our teams to think boldly, act with accountability, and collaborate openly across borders and disciplines. You’ll join an environment where diverse perspectives are valued, innovation is encouraged, and success is built together.

About the Role

As an AWS Solutions Specialist – Infrastructure & Application Modernisation, you will lead the technical pre-sales lifecycle for AWS-led opportunities, acting as a trusted advisor to partners and customers. You will shape, scope, and position cloud solutions that align business goals with AWS best practices, while contributing to the growth of scalable service offerings across EMEA.

Key Responsibilities:

• Own and lead AWS Infrastructure & Application Modernisation opportunities end-to-end from a pre-sales perspective
• Conduct discovery sessions, technical workshops, and solution qualification with partners and customers
• Design scalable, secure, and cost-effective AWS architectures aligned to business outcomes
• Develop Statements of Work (SoW), solution scopes, effort estimates, and commercial alignment
• Collaborate with internal SMEs to build cohesive, high-quality solutions
• Present and articulate solutions to technical and non-technical stakeholders
• Support smooth handover to delivery teams and contribute to successful implementation outcomes
• Contribute to the development of repeatable offerings, go-to-market initiatives, and AWS-aligned solutions

What You Bring

We’re looking for a collaborative and customer-focused professional who combines strong AWS expertise with a consultative mindset and a passion for innovation.

Experience & Skills:

• 3–5+ years in AWS pre-sales, consulting, or architecture roles
• Proven ability to design and position scalable, secure AWS solutions
• Strong understanding of cloud migration and modernisation strategies (re-host, re-platform, refactor)
• Experience with Infrastructure as Code (Terraform, CloudFormation) and DevOps/CI-CD tooling
• Knowledge of containers and orchestration (Docker, Kubernetes, ECS)
• Solid foundation in networking, security, and governance within AWS environments
• Experience leading workshops, technical discovery, and solution scoping activities
• Excellent communication skills in both Spanish and English, with the ability to engage diverse stakeholders

Why Join Ingram Micro?

At Ingram Micro, you’ll find more than a role—you’ll find a career with purpose. We offer the opportunity to work on impactful, international projects at scale, supported by a culture that prioritises continuous learning, inclusion, and growth. Whether you’re deepening your AWS expertise, expanding your leadership capabilities, or shaping new cloud solutions, you’ll be empowered to grow and succeed.

Join us and be part of a global team that’s redefining what’s possible in cloud transformation—let’s shape tomorrow together.

As the IMONE Account Director you will be a highly experienced sales professional working within the IT (channel) marketplace. You will be responsible for client service and problem resolution, service enhancement and expansion, as well as net new business growth in line with core & focus areas identified within the Ingram Micro Technology Sales, Services & Cloud portfolio. The ideal candidate will have a successful and relevant IT sales background, focus on developing & growing relationships, with a clear vision of how to deliver service excellence & sales growth. Ingram Micro’s Enterprise & Global team is a unique team dedicated to delivering superior customer experience and work as one to maintain and grow relationships through continuous focus, dedication, honesty & value.

What you'll be doing....

Principal Accountabilities but not limited to the following.

• Managing key client relationships to maximise opportunities for account development and drive business growth.
• Working pro-actively to identify new business opportunities in tandem with Ingram’s 3 key BU’s, TS, Cloud & Services.
• Achieving & exceeding monthly, quarterly & annual sales targets across all business core & focus areas.
• Working as part of a dedicated team managing and targeting some of Ingram Micro’s key Enterprise and Global customers.
• Collaborating globally with dedicated Ingram Micro BDM teams.
• Being flexible, the role will include early starts and overnight stays for customer meetings & events.
• The ability to accurately forecast and showcase a pipeline of opportunity to deliver against objective.
• Collating, summarising and accurately reporting key management account information monthly.
  

QUALIFICATIONS

• Must be well presented and a confident communicator at all levels.
• PC literacy (Outlook, Microsoft Teams, Excel, PowerPoint etc) with fast & accurate keyboard skills
• Ability to pick up new systems quickly.
• Must have a logical thought process and the ability to get things done.
• Ability to work well under pressure.
• Sales Forecasting.
• Experience with vendors such as HPE / Cisco / Microsoft / AWS of benefit but not essential.

REQUIRED

• Successful IT sales account development background – proof of success will be required, and references taken.
• Immaculately presented, a confident communicator possessing charisma, an excellent phone manor and natural customer facing ability.
• Must be driven, enthusiastic, motivated, tenacious, and pro-active with a high work rate and determination to succeed.
• Must be a team player.
• Full UK driving license (Manual)
  

Who we are:

Ingram Micro IaaS Business unit is part of a value-added distributor accelerating the growth of Reseller and Managed Services Partners globally in both Commercial and Public Sector. Offering channel partners and professionals access to a global marketplace, expertise, solutions and enablement programs that empower organizations to configure, provision and manage technologies with confidence and ease.

As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics, technical and financial support, managed and cloud-based services, and product aggregation and distribution. The company is the only globally broad-based IT distributor, serving more than 150 countries on six continents with the world's most comprehensive portfolio of IT products and services.

At Ingram Micro we are continuing to grow our vendor and channel partners market share, with this in mind we continue to offer all our associates ongoing training and professional development that is unsurpassed in our competitors. Why not join our #unstoppable team as #learningneverstops at Ingram Micro! We have a global presence with a local feel and our Ingram Family make our culture inclusive and welcoming. WE want to fulfil your career goals and enable YOU to achieve more.

Make an application to join the team!

None of this is achievable without great people, with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.

If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.

Masz doświadczenie w sprzedaży produktów i/lub usług IT oraz motywuje Cię rozwój sieci partnerów? Jesteś zorientowany na biznes i masz silne umiejętności zarządzania relacjami? Chciałbyś budować długoterminowe relacje z klientami? Szukamy właśnie Ciebie na stanowisko Business Development Managera w Ingram Micro w Warszawie.

Who we are: We are the business behind the world’s brands.

Ingram Micro – technologiczny partner zorientowany na ludzi, docierający do prawie 90% światowej populacji. Prowadzimy działalność w 57 krajach i zatrudniamy około 24 000 osób.

We’re redefining distribution.

Ingram Micro pomaga firmom działać lepiej, rozwijać się szybciej i osiągać cele w zakresie zrównoważonego rozwoju.

Your role in our team:

Jako Business Development Manager odpowiedzialny za markę HPE Aruba będziesz odgrywać kluczową rolę w budowaniu kanału sprzedaży producenta, wykonując poniższe obowiązki:

• Analiza rynku i rozpoznawanie możliwości rozwoju kanału partnerskiego,

• Budowanie i pogłębianie długofalowych relacji z nowymi partnerami i wzmacnianie relacji z obecnymi,

• Opracowywanie strategii sprzedaży i przekładanie działań na realizację planów sprzedaży,

• Prowadzenie negocjacji i zamykanie transakcji, identyfikacja potrzeb klientów, przygotowanie ofert, prezentacja korzyści wynikających z oferowanych produktów,

• Zapewnienie strategicznej współpracy z producentem,

• Bycie na bieżąco z najnowszymi informacjami o produktach i rozwiązaniach producenta, aby móc skutecznie sprzedawać produkt,

• Współpraca z wewnętrznymi zespołami Product Managerów, Marketingiem, Inżynierami,

• Prowadzenie projektów, koordynacja dostaw/wdrożenia z partnerami handlowymi Ingram Micro.

What you bring to the role?

• Doświadczenie sprzedażowe w pozyskiwaniu i budowaniu relacji z klientami;

• Udowodnione sukcesy na stanowiskach związanych ze sprzedażą i budowaniem kanału; sprzedażowego, z około 2/3-letnim doświadczeniem praktycznym,

• Silne umiejętności handlowe i strategiczne;

• Pasja do komunikacji i negocjacji,

• Dobra znajomość branży IT,

• Dobra znajomość języka angielskiego.

Why choose Ingram Micro? We offer:

• Możliwość wzięcia odpowiedzialności i posiadanie realnego wpływu,

• Możliwość budowania nowego zespołu i jego pozycji,

• Dynamiczne środowisko pracy,

• Pracę hybrydową (3 dni pracy zdalnej, 2 dni z biura),

• Przyjazną atmosferę pracy i wspaniały zespół,

• Dostęp do TELUS Health, zapewniającego wsparcie w wielu dziedzinach życia,

• Opiekę medyczną w pełni finansowaną przez Pracodawcę,

• Dofinansowanie do karty Multisport,

• Dofinansowanie do urlopu,

• Dofinansowanie do kultury, oświaty i sportu,

• Dofinansowania świąteczne,

Our values: It works when we work together.

Pielęgnujemy kulturę współpracy, przejrzystości i ciągłego doskonalenia.

Członków naszego zespołu zachęcamy do dzielenia się pomysłami, kwestionowania obecnego stanu rzeczy i wspólnej pracy nad kształtowaniem przyszłości dystrybucji technologii.

Ready for the next step?

Chcesz dołączyć do naszego zespołu? Aplikuj już dziś, korzystając z przycisku aplikacji i dowiedz się, czy zostaniesz naszym nowym Business Development Managerem w Ingram Micro w Warszawie!

Estamos em busca de profissionais que queiram fazer parte de um ambiente dinâmico, colaborativo e com impacto direto no mercado de tecnologia.

Gerente de Desenvolvimento de Negócios (BDM) que será responsável por desenvolver os negócios do fabricante através do ecossistema de canais e das equipes comerciais da Ingram Micro no Brasil, com foco em cobertura, faturamento, rentabilidade e satisfação dos clientes, sempre alinhado às metas e expectativas dos fornecedores.

Principais responsabilidades

• Desenvolver negócios junto ao ecossistema de canais e equipes comerciais.

• Identificar e alavancar novas oportunidades de negócios.

• Apoiar canais e revendedores na geração de oportunidades e fechamento de propostas.

• Construir e fortalecer relacionamentos com fabricantes e canais estratégicos.

• Elaborar e acompanhar planos estratégicos e operacionais de crescimento.

• Ser evangelista das soluções do fabricante, ampliando conhecimento e participação no portfólio.

Perfil desejado

• Formação Superior completo em administração ou áreas afins (Pós-graduação desejável).

• Experiência como Gerente de Produto ou Desenvolvimento de Negócios.

• Vivência em distribuidor ou fabricante do mesmo segmento.

• Conhecimento em CRM, ERP, Excel e ferramentas MS Office.

• Relacionamento com canais estratégicos do segmento de distribuição.

Masz doświadczenie w dobieraniu odpowiednich rozwiązań technicznych dopasowanych do oczekiwań klienta? Potrafisz przygotowywać specyfikacje techniczne i wspierać tworzenie ofert handlowych? Świetnie odnajdujesz się w prowadzeniu szkoleń i prezentacji technicznych? W Ingram Micro szukamy Inżyniera Presales, który będzie odpowiadał za wsparcie techniczne dla klienta i zespołu sprzedaży.

Who we are? We are the business behind the world’s brands.

Ingram Micro – technologiczny partner zorientowany na ludzi, docierający do prawie 90% światowej populacji. Prowadzimy działalność w 57 krajach i zatrudniamy około 24 000 osób.

We’re redefining distribution.

Ingram Micro pomaga firmom działać lepiej, rozwijać się szybciej i osiągać cele w zakresie zrównoważonego rozwoju.

Your role in our team:

Jako Presales Engineer będziesz odgrywać kluczową rolę w stymulowaniu i zwiększaniu sprzedaży producenta HPE Aruba, wykonując poniższe obowiązki:

• Analiza potrzeb i wymagań klientów oraz dobór odpowiednich rozwiązań dopasowanych do ich oczekiwań,

• Ścisła współpraca z Vendorem,

• Konfiguracja produktów oraz projektowanie rozwiązań sieciowych,

• Przygotowywanie specyfikacji technicznych oraz wsparcie w tworzeniu ofert handlowych,

• Prowadzenie szkoleń dla klientów oraz prezentacji technicznych (w tym podczas wydarzeń branżowych),

• Utrzymywanie bieżącego kontaktu z klientami, wsparcie techniczne oraz doradztwo merytoryczne,

• Współpraca z zespołem sprzedaży w procesie ofertowania oraz negocjacji,

• Terminowe przygotowywanie ofert pod względem technicznym,

• Tworzenie i rozwijanie efektywnych relacji z klientami firmy,

• Prowadzenia wsparcia technicznego przedsprzedażowego dla Klientów,

• Wsparcie techniczne przy wdrożeniach systemów - mile widziane .

What you bring to the role?

• Minimum dwuletnie doświadczenie na podobnym stanowisku – warunek konieczny,

• Wiedza z zakresu produktów i rozwiązań marki HPE Aruba,

• Dobra znajomość języka angielskiego,

• Doświadczenie sprzedażowe w budowaniu relacji z klientami,

• Znajomość trendów technologicznych z obszaru IT.

Why choose Ingram Micro? We offer:

• Możliwość wzięcia odpowiedzialności i posiadanie realnego wpływu,

• Dynamiczne środowisko pracy,

• Pracę hybrydową (3 dni pracy zdalnej, 2 dni z biura),

• Przyjazną atmosferę pracy i wspaniały zespół,

• Dostęp do TELUS Health, zapewniającego wsparcie w wielu dziedzinach życia,

• Opiekę medyczną w pełni finansowaną przez Pracodawcę,

• Dofinansowanie do karty Multisport,

• Dofinansowanie do urlopu,

• Dofinansowanie do kultury, oświaty i sportu,

• Dofinansowania świąteczne,

Our values: It works when we work together.

Pielęgnujemy kulturę współpracy, przejrzystości i ciągłego doskonalenia.

Członków naszego zespołu zachęcamy do dzielenia się pomysłami, kwestionowania obecnego stanu rzeczy i wspólnej pracy nad kształtowaniem przyszłości dystrybucji technologii.

Ready for the next step?

Chcesz dołączyć do naszego zespołu? Aplikuj już dziś, korzystając z przycisku aplikacji i dowiedz się, czy zostaniesz naszym nowym Inżynierem Presales w Ingram Micro!

Position Summary:

• Manages pre-sale and/or post-sale technical support activities including assessment of how company products meet customer needs and the preparation of product specifications for development and installation of customized applications/solutions.

• Provide technical presales support for HPE Aruba/Juniper networking solutions

• Design and recommend enterprise networking architectures including switching, wireless, security, and network management solutions

• Conduct product presentations, technical demonstrations, workshops and so on

• Prepare solution proposals, technical documentation, and bill of materials (BOM)

• Works with marketing and product managers to define new products and may provide insight from the field back to these groups.

• Collaborate with vendors and internal teams to develop business opportunities and drive project success

• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Software Engineering or equivalent.

• Required at least 3 years of relevant working experience in Pre-Sales, System Engineer, Network Engineer or related roles.

• Experience with HPE HIT, Aruba, Juniper, or other networking solutions

• Strong knowledge of enterprise networking technologies

• Be able to communicate effectively with customers, partners, and internal stakeholders

• Ability to collaborate closely with Go-To-Market teams from technical aspects to ensure deal closure successfully and increase the business revenues.

• Fast learner, proactive, positive mindset and attitude, and as well as to play as an effective team player.

• Good command of English communication

• Professional certifications in Aruba, Juniper are an advantage

Test Footer

 Design, develop and support EDI integrations using Seeburger

 Build and maintain EDI mappings (ANSI X12 / EDIFACT)

 Integrate EDI transactions with APIs and databases

 Configure and manage trading partner connections (AS2, SFTP, FTP)

 Monitor EDI workflows and troubleshoot failures

 Perform onboarding of new trading partners and document mappings

 Support production EDI environment and incident resolution

 Collaborate with ERP like SAP and Mainframe/ business / supply chain teams

 Ensure compliance with EDI standards and partner requirements

Required Skills & Experience

 Strong experience in EDI development and integration

 Hands-on experience with Seeburger platform

 Experience with EDI standards - ANSI X12 & EDIFACT

 EDI mapping and transformation experience

 Experience with communication protocols - AS2, SFTP, FTP

 Experience integrating EDI with ERP or business systems

 SQL / database integration experience

 Strong debugging and troubleshooting skills

Preferred Skills

 Experience with REST / API-based integrations alongside EDI

 Experience with JSON/XML ↔ EDI transformations

 Knowledge of supply chain EDI transactions - 850 (PO), 810 (Invoice), 856 (ASN), 997

(Ack)

 Experience with cloud or hybrid integration architectures

 Exposure to DevOps

Soft Skills

 Strong analytical and problem-solving skills

 Excellent communication with trading partners and business teams

 Ability to work in cross-functional environments

 Attention to detail in data and mapping specifications

Nice-to-Have Skills

 Experience with ERP integrations (SAP / Mainframe)

 Experience with EDI + API hybrid architectures

 Seeburger certification or equivalent

 Experience in logistics / retail / B2B EDI

Test Footer

Position Summary:

• Manage and grow the networking product portfolio including Aruba, Juniper or related solutions

• Develop and execute go-to-market strategies to achieve revenue and profitability targets

• Manage pricing, forecasting, pipeline, and inventory planning activities

• Conduct product training or workshop sessions for internal teams and channel partners

• Build and maintain strong relationships with vendors, partners, and internal stakeholders

• Monitor market trends, competitor activities, and customer requirements

• Support with marketing campaigns, promotions, and business development initiatives

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, Marketing, or related fields

• Required at least 3 years of relevant working experience in Product Management, Business Development within IT industry

• Experience with HPE HIT, Aruba, Juniper, or other networking solutions

• Strong knowledge of networking technologies

• Experience working with networking vendors such as Aruba, Juniper, Cisco or similar technologies

• Strong business planning, forecasting, and analytical skills

• Be able to communicate effectively with customers, partners, and internal stakeholders

• Ability to collaborate closely with Go-To-Market teams from technical aspects to ensure deal closure successfully and increase the business revenues.

• Fast learner, proactive, positive mindset and attitude, and as well as to play as an effective team player.

• Good command of English communication

Test Footer

Position Summary:

• Manages pre-sale and/or post-sale technical support activities including assessment of how company products meet customer needs and the preparation of product specifications for development and installation of customized applications/solutions.

• Provide technical presales support for HPE infrastructure solutions including servers, storage, virtualization, backup, and hybrid infrastructure

• Design and recommend enterprise networking architectures including switching, wireless, security, and network management solutions

• Conduct product presentations, technical demonstrations, workshops and so on

• Prepare solution proposals, technical documentation, and bill of materials (BOM)

• Works with marketing and product managers to define new products and may provide insight from the field back to these groups.

• Collaborate with vendors and internal teams to develop business opportunities and drive project success

• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Software Engineering or equivalent.

• Required at least 3 years of relevant working experience in Pre-Sales, System Engineer, Network Engineer or related roles.

• Experience with HPE HIT, Aruba or related

• Experience in solutions design, customer presentations, and technical consulting

• Strong knowledge of enterprise infrastructure including servers, storage, virtualization, backup, and data center technologies

• Be able to communicate effectively with customers, partners, and internal stakeholders

• Ability to collaborate closely with Go-To-Market teams from technical aspects to ensure deal closure successfully and increase the business revenues.

• Fast learner, proactive, positive mindset and attitude, and as well as to play as an effective team player.

• Good command of English communication

• Professional certifications are an advantage

Test Footer

Position Summary:

• Manages pre-sale and/or post-sale technical support activities including assessment of how company products meet customer needs and the preparation of product specifications for development and installation of customized applications/solutions.
• Provide technical presales support for HPE Aruba/Juniper networking solutions
• Design and recommend enterprise networking architectures including switching, wireless, security, and network management solutions
• Conduct product presentations, technical demonstrations, workshops and so on
• Prepare solution proposals, technical documentation, and bill of materials (BOM)
• Works with marketing and product managers to define new products and may provide insight from the field back to these groups.
• Collaborate with vendors and internal teams to develop business opportunities and drive project success
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Software Engineering or equivalent.

• Required at least 3 years of relevant working experience in Pre-Sales, System Engineer, Network Engineer or related roles.

• Experience with HPE HIT, Aruba, Juniper, or other networking solutions

• Strong knowledge of enterprise networking technologies

• Be able to communicate effectively with customers, partners, and internal stakeholders

• Ability to collaborate closely with Go-To-Market teams from technical aspects to ensure deal closure successfully and increase the business revenues.

• Fast learner, proactive, positive mindset and attitude, and as well as to play as an effective team player.

• Good command of English communication

• Professional certifications in Aruba, Juniper are an advantage

Test Footer

Test Footer

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Your role:

We are seeking a Lead Principal Architect to define and lead our enterprise cloud and hybrid infrastructure architecture, spanning on‑premises data centers, public cloud platforms, and emerging edge computing use cases. This role owns the target‑state cloud architecture, migration strategy, and governance model, ensuring that infrastructure is automated, secure, scalable, and cost‑effective by design.

You will serve as a technical authority and strategic partner across infrastructure, application, security, and operations teams, with the goal of driving large‑scale cloud migration, datacenter‑as‑code adoption, and multi‑cloud governance, in partnership with our Managed Service Providers (MSPs) to deliver reliable, operationally mature platforms.

Cloud Architecture & Strategy

• Define the target‑state cloud and hybrid architecture, including public cloud (AWS, Azure, GCP), on‑premises platforms, and cloud‑edge / edge computing patterns for latency‑sensitive and distributed workloads.

• Own the cloud architecture roadmap (12–36 months), aligning migration waves, modernization initiatives, and platform investments with business outcomes.

• Establish reference architectures, blueprints, and design standards covering compute, storage, networking, identity, security, and observability across environments .

​

Datacenter as Code & Automation

• Lead adoption of datacenter‑as‑code and infrastructure‑as‑code practices using tools such as Terraform, Ansible, ARM, or equivalent, enabling repeatable, policy‑driven deployments .

• Define orchestration patterns for provisioning, scaling, patching, and lifecycle management across cloud and hybrid platforms.

• Partner with platform and DevOps teams to embed automation into CI/CD pipelines and operational workflows.

​

Cloud Migration & Modernization

• Architect and govern cloud migration strategies (rehost, replatform, refactor, retire), including application dependency analysis, landing zones, and cutover approaches .

• Provide hands‑on architectural leadership for complex migrations from on‑premises data centers to cloud platforms, ensuring resiliency, performance, and cost optimization.

• Define post‑migration operating models, including SRE‑aligned reliability targets and disaster recovery architectures.

​

Multi‑Cloud Governance & Security

• Establish multi‑cloud governance frameworks covering identity, network segmentation, security controls, compliance, tagging, and cost management (FinOps) .

• Partner with Security and Compliance teams to design secure‑by‑default architectures that meet regulatory and enterprise risk requirements without slowing delivery.

• Lead architecture reviews and ensure solutions align with enterprise standards and approved patterns.

​

Edge Computing & Emerging Platforms

• Design and evolve edge computing architectures that integrate with core cloud platforms for data processing, analytics, and operational control at the edge .

• Evaluate emerging technologies and vendors, translating innovation into pragmatic, supportable architecture patterns.

​

MSP & Vendor Partnership

• Act as the architectural counterpart to Managed Service Providers (MSPs), defining service boundaries, responsibilities, SLAs, and technical standards .

• Review MSP designs and delivery artifacts to ensure alignment with enterprise architecture, security, and automation expectations.

• Support vendor selection, contract input, and ongoing performance reviews from a technical perspective.

​

What you bring to the role:

• Bachelor’s degree in computer science, engineering, science and math or related discipline with an IT emphasis.

• Public cloud certification (AWS, Azure, GCP)

• 12+ years of experience in infrastructure, cloud, or platform engineering, with 8+ years in senior or lead architecture roles delivering enterprise‑scale solutions .

• Highest level of technical expertise with deep hands‑on experience with public cloud platforms (GCP, AWS, and/or Azure) and hybrid connectivity to on‑premises data centers.

• Proven expertise in infrastructure‑as‑code / datacenter‑as‑code, automation, and orchestration frameworks.

• Strong background in cloud migration and modernization programs, including governance and operational readiness.

• Experience designing and governing multi‑cloud environments and working with MSPs or systems integrators.

• Ability to communicate architecture decisions clearly to both technical and executive stakeholders.

#LI-RT1

The typical base pay range for this role across the U.S. is USD $190,600.00 - $324,000.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Si te apasiona el análisis, la operación comercial y trabajar en un entorno dinámico de tecnología, esta oportunidad puede ser para ti.

Responsabilidades:
• Seguimiento y administración de procesos comerciales
• Análisis de información y generación de reportes
• Soporte operativo al equipo de ventas
• Seguimiento a métricas, forecast y pipeline
• Mejora y optimización de procesos

Perfil:
• Experiencia en Sales Ops, administración comercial o áreas afines
• Excel y análisis de datos
• Atención al detalle y organización
• Comunicación efectiva y trabajo en equipo
• Inglés intermedio deseable

Let´s Shape Tomorrow

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Ingram Micro is seeking a Principal, Java Developer to design, develop, and maintain scalable backend applications and APIs. The role involves working on microservices, system integrations, and supporting high-performance enterprise applications. For this role, we are looking for a quick learner who loves challenging themselves to constantly raise the bar. This opportunity requires strong problem-solving skills, an aptitude for team collaboration and open communication as they deliver efficient, well designed, and tested software for a positive user experience. Innovative thinking and well-designed products with an emphasis on performance are a necessity to give our customers the best experience possible.

Key Responsibilities

• Design and develop Java-based applications using Spring Boot/Spring MVC

• Build and maintain RESTful APIs and microservices

• Integrate with external/vendor systems (REST/SOAP, messaging)

• Write and optimize complex SQL queries and ensure database performance

• Troubleshoot and resolve production issues and performance bottlenecks

• Participate in code reviews, design discussions, and architecture decisions

• Collaborate with cross-functional teams (Product, QA, DevOps)

• Ensure code quality, security, and best practices

#LI-RT1

What you bring to the role:

• Bachelor's degree required in computer science of relevant science and math discipline with IT Discipline.

• Minimum of 8+ years of relevant technical experience

• Strong in Java (8+), OOP, multithreading

• Experience with Spring Boot, Spring MVC, Spring Security

• Hibernate/JPA and relational databases (Oracle/MySQL/PostgreSQL)

• API development & integration (REST/SOAP)

• Strong interpersonal skills

• Strong ability to collaborate and work across teams and disciplines

• Strong software design and test methodology knowledge and abilities

• Ability to communicate clearly and concisely, both verbally and in written forms

• Ability to understand and analyze complex problems and break them into small solvable pieces

• Ability to learn new tools, frameworks, technologies and platforms

• Messaging systems (Kafka/RabbitMQ) – preferred

• Tools: Git, Maven/Gradle, CI/CD pipelines

• Exposure to Docker/Kubernetes, Cloud (GCP/AWS/Azure) – good to have

The typical base pay range for this role across the U.S. is USD $133,400.00 - $226,800.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

¿Te apasionan las ventas, la tecnología y el desarrollo de negocio? Esta oportunidad es para ti.

Buscamos talento con experiencia comercial en IT y relacionamiento con canales para impulsar el crecimiento de la marca Epson dentro del ecosistema de Ingram Micro.

¿Qué harás?
• Desarrollo y seguimiento de cuentas y canales
• Generación de estrategias comerciales
• Posicionamiento de soluciones Epson
• Seguimiento a pipeline, forecast y oportunidades
• Trabajo colaborativo con áreas comerciales y marketing

Perfil:
• Experiencia en ventas de tecnología / canal IT
• Habilidades comerciales y negociación
• Orientación a resultados
• Excelente comunicación y relacionamiento
• Inglés intermedio indispensable

Let´s Shape Tomorrow

Who we are – Join the business behind the world’s brands

We’re Ingram Micro - a people‑first technology partner reaching nearly 90% of the world’s population. At Ingram Micro, innovation, responsibility, and collaboration power everything we do. If you’re excited by the future of AI, cloud, and security - and want to help shape it - let’s build tomorrow together.

How our team works – Driving growth through partnership

We connect vendors, partners, and customers to deliver impactful solutions. Through collaboration, data-driven insights, and shared goals, we turn global strategies into local success.

Our values in action – How we succeed together

At Ingram Micro, results matter - but how we achieve them matters just as much. We act with integrity, take responsibility for our commitments, and show courage in exploring new ideas.

Job Title: Partner Acquisition Manager – Dell Client Solution Group (CSG)

Role Overview
Ingram Micro is seeking a results-driven Partner Acquisition Manager to expand Dell CSG business by recruiting and enabling new channel partners. This role focuses on driving growth through strategic partner onboarding, relationship development, and sales focus.

Key Responsibilities

• Identify, recruit, and onboard new resellers to grow Dell CSG business
• Develop and execute partner acquisition strategies aligned with sales targets
• Build strong relationships with partners and support their go-to-market plans
• Collaborate with Dell and internal Ingram teams to drive revenue growth
• Enable partners through training, tools, and ongoing support
• Monitor performance and optimize partner engagement for maximum results

Requirements

• 5+ years of experience in channel sales / partner acquisition (IT distribution preferred)
• Strong knowledge of Dell portfolio and CSG business as big advantage
• Proven track record in driving partner growth and revenue
• Excellent communication, negotiation, and relationship-building skills
• Self-driven, target-oriented, and proactive mindset

What We Offer

• Opportunity to work with a global IT leader
• Dynamic and growth-focused environment
• Competitive compensation and performance incentives.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The Ingram Micro User Experience Design team is looking for a senior Customer Experience leader to lead the Voice of the Customer program across Ingram Micro, with particular focus on driving improvements to Xvantage, our digital platform. This role will own the vision, strategy, reporting, and day-to-day implementation of the Voice of the Customer program, ensuring that our customers’ needs and feedback are translated into actionable insights that lead to tangible positive changes in how our platform and processes work. In this role, you’ll partner closely with UX Design, Research, Marketing, Product Management, Data Science, and Engineering partners to drive best-in-class customer experience improvements that lead to real business outcomes.

Your role:

• Define, lead, and build out the Voice of the Customer program at Ingram Micro, bringing together diverse data sources and translating them into clear, actionable insights.

• Develop deep understanding of our internal and external user groups, as well as their end-customers, to deliver best-in-class product experiences.

• Develop processes and evangelize best practices to continuously reduce friction and drive improvements in Product experience.

• Own and drive cross-organizational decisions and product changes that deliver tangible improvements to the Ingram Micro customer experience.

• Regularly share data, insights, progress, and recommendations with senior leadership.

• Lead and facilitate regular meetings, shareouts, and status updates.

• Identify and facilitate incorporation of new data sources.

• Identify and implement process improvements to streamline and simplify data synthesis.

• Demonstrate strategic leadership, representing the Experience Design organization to other senior and executive leaders within the organization.

• Champion customer experience across the organization.

• Foster an inclusive and collaborative team culture that supports creativity, accountability, and growth.

What you bring to the role:

• Bachelor’s degree (or equivalent combination of education and experience) required.

• 10+ years of experience in User Experience/Product Design, Customer Experience, Product Management, or Program Management fields, including at least 2 years in leadership roles.

• Proven track record of leading international programs driving customer experience improvements with measurable impact.

• Exceptional communication and stakeholder management skills.

• Proficiency with qualitative and quantitative data gathering, data synthesis, and modern AI capabilities

• Experience working in agile environments and partnering closely with product and engineering teams.

• Experience scaling programs in a fast-paced, high-growth environment.

• Familiarity with accessibility and inclusive design standards.

• Basic understanding of front-end development or technical constraints and opportunities.

The typical base pay range for this role across the U.S. is USD $116,000.00 - $197,200.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Your Role

As part of the Global Pricing Team, you will play a senior strategic role in shaping pricing frameworks that drive profitable growth, strengthen competitive positioning, and support executive decision-making across multiple regions. You will partner closely with Sales, Finance, Vendor Management, Product Owners, and Commercial Leadership to define and execute data-driven pricing strategies at scale.

The role combines advanced analytics, pricing strategy, business consulting, and cross-functional leadership. You will analyze macro market conditions, customer behavior, competitive dynamics, and internal business performance to identify pricing opportunities and maximize revenue and profitability.

As a Senior Pricing Consultant, you will help define pricing challenges, connect analytical insights to broader business strategy, and provide practical recommendations that influence commercial decisions. You will act as a trusted advisor to stakeholders, champion pricing initiatives, and contribute to the development of scalable pricing capabilities across the organization.

Key Responsibilities

• Drive the development and execution of advanced pricing strategies that maximize profitability, improve market competitiveness, and support long-term business objectives.

• Analyze market conditions, customer behavior, profitability drivers, and pricing trends to identify revenue opportunities and support strategic decision-making.

• Serve as a trusted pricing advisor to cross-functional stakeholders by delivering data-driven recommendations and commercial insights.

• Design, develop, and maintain scalable analytical frameworks, pricing models, dashboards, and automation solutions.

• Lead advanced analytical initiatives leveraging statistical modeling, price elasticity analysis, segmentation, forecasting, optimization, and scenario simulations.

• Translate business requirements into technical analytical solutions and ensure data quality, integrity, and scalability across reporting environments.

• Work with large and complex datasets across multiple platforms such as BigQuery, Databricks, Looker, and other cloud-based analytical ecosystems.

• Independently lead large cross-functional projects, coordinating priorities, timelines, stakeholder communication, and implementation activities.

• Present analytical findings and pricing recommendations to senior stakeholders in a concise and commercially impactful manner.

• Support pricing transformation and continuous improvement initiatives by identifying automation and process optimization opportunities.

What You Bring
You combine strong analytical expertise with commercial acumen and strategic problem-solving capabilities. You are comfortable working independently on complex pricing initiatives, translating ambiguous business challenges into structured analytical approaches, and influencing stakeholders through data-driven recommendations.

You have experience working with large datasets, advanced statistical techniques, pricing optimization methodologies, and cross-functional business teams. Beyond technical expertise, you are an effective communicator who can connect pricing analytics directly to business performance and strategic outcomes.

Job Qualifications

Education & Training

• Master degree in a quantitative field (Statistics, Applied Mathematics, Economics, Data Science, Engineering, or similar). An MBA or PhD will be highly valued.

Technical & Analytical Skills

• Extensive experience in pricing strategy, revenue management, profitability optimization, and advanced commercial analytics.

• Advanced expertise in statistical modeling and quantitative techniques including regression, elasticity modeling, clustering, forecasting, optimization, and predictive analytics.

• Strong understanding of pricing methodologies including price optimization, price elasticity, customer segmentation, and demand modeling.

• Experience applying machine learning and data mining techniques to commercial and pricing challenges.

• Proven track record managing and analyzing large, complex datasets from multiple sources while ensuring data quality and integrity.

• Advanced SQL expertise and experience working with cloud-based analytical platforms such as BigQuery, Databricks, Looker, or equivalent technologies.

• Experience building scalable analytical frameworks, dashboards, reporting solutions, and automated workflows.

• Ability to independently lead complex analytical projects across cross-functional teams with minimal supervision.

• Strong capability to synthesize findings, develop practical recommendations, and communicate effectively to executive audiences.

• Proficiency with at least one statistical analysis language or software such as R, Python, SAS, SPSS, or Stata.

Other Competencies

• Strategic mindset with the ability to connect analytical insights to broader business objectives.

• Excellent communication and presentation skills with experience engaging senior leadership teams.

• High level of ownership, accountability, and ability to drive initiatives independently.

• Strong mentoring and coaching capabilities to support team development and analytical best practices.

• Ability to operate effectively in highly dynamic and international business environments.

Location: Romania

Job Description

Welcome to Ingram Micro, a leading provider of technology solutions and services. We are currently seeking a highly motivated and experienced Business Unit Manager to join our Dell Client Solutions Group (CSG) team.

In this role, you will be responsible for driving sales and developing relationships with clients to achieve revenue growth and market share targets. We are looking for a results-driven individual with strong business acumen and a passion for driving success. If you are a self-starter with excellent negotiation, communication and leadership skills, and have a proven track record in delivering exceptional sales results, we want to hear from you!

Main duties:

• Develop and implement strategic plans to drive sales and achieve revenue growth targets for the Dell Client Solutions Group team.
• Build and maintain strong relationships with clients to understand their technology needs and provide tailored solutions.
• Collaborate with the CSG team to identify, run and pursue new business opportunities.
• Conduct market research and analysis to identify potential growth areas and stay updated on industry trends.
• Create and deliver compelling presentations and proposals to clients to showcase our technology solutions and services.
• Work closely with internal teams, such as marketing and product management, to develop and deploy effective sales strategies.
• Monitor and report on sales performance, market trends, and competitor activities.
• Participate in industry events and conferences to network and generate new business leads.
• Mentor and guide junior team members to help them achieve their sales targets and develop their skills.
• Continuously seek out and pursue professional development opportunities to stay updated on the latest technology solutions and sales techniques.

Requirements:

• Graduate with minimum of 5 years of relevant sales experience
• Good knowledge of Romanian market
• Passionate for communication and negotiation
• Self-starter, self-motivated and a team player
• Good planning and self-organizing skills
• Customer orientated, approachable

Benefits:

• Stay ahead in the global IT landscape by collaborating with top industry leaders
• Excel in a fast-paced, cutting-edge environment
• Seize game-changing opportunities for growth
• Constantly evolving and shaping innovation in Romania’s IT industry

If above qualifications and benefits align with your aspirations, you’re a results-driven sales professional eager to succeed in fast-evolving tech environment. Don’t hesitate—connect with us today!

Unsere Benefits! Obstkorb kann doch jeder - wir bieten dir noch so viel mehr:

Vielfältige Möglichkeiten zur Weiterbildung und Entwicklung

• Fundierte Einarbeitung inklusive individuellem Entwicklungsplan
• Fachliche Weiterbildungsmöglichkeiten als auch Kurse und Seminare zur persönlichen Weiterentwicklung

Flexibles Arbeitszeitmodell für eine gesunde Work-Life-Balance

• Hybrides Arbeitsmodell mit einem Mix aus Büro (3 Tage) und Homeoffice (2 Tage)
• 30 Tage Urlaub
• 38,5 Stunden Wochenarbeitszeit auf Vertrauensbasis
• Mental Health Day
• Mobiles Arbeiten aus dem EU-Ausland

Betriebliches Gesundheitsmanagement

• Moderne Arbeitsplätze mit höhenverstellbaren Tischen, ergonomischen Stühlen sowie zwei Bildschirmen an allen Büro-Arbeitsplätzen
• Betriebsarzt am Standort, Impfmöglichkeiten, Vorsorgeuntersuchungen
• Interne Sportkurse, Firmenfitness mit dem Kooperationspartner EGym, u. a.
• Unterstützung aller Mitarbeiter*innen (inkl. Angehörige) durch den Familien-Service LifeWorks

Weitere Benefits, von denen Du bei uns profitieren kannst

• Bezuschusste Kantine sowie Kaffeebar im Haus mit wechselnden Angeboten
• Kostenlose Kaffeeautomaten und Wasserspender
• Vergünstigter Mitarbeitereinkauf sowie regelmäßige Sonderverkaufsaktionen
• Bezuschussung von vermögenswirksamen Leistungen und betrieblicher Altersvorsorge
• Kostengünstiger Wäscheservice sowie Post & Paketservice im Haus
• Bikeleasing

Was für uns außerdem selbstverständlich ist:

Wir setzen auf ein vielfältiges Team, in dem wir Menschen mit all ihren Facetten wertschätzen! In diesem Sinne freuen wir uns über Bewerbungen von Menschen mit Behinderung und ihnen Gleichgestellten.

Wer ist Ingram Micro und was tun wir überhaupt?

Wir glauben an eine technologische Zukunft mit faszinierenden neuen Möglichkeiten. Wir sind das Bindeglied zwischen Hersteller und Fachhandel im Bereich Informations- und Telekommunikationstechnologie. Dabei agieren wir eher im Hintergrund, doch ohne uns würden viele Produkte und Lösungen den Weg zum User nicht finden. Seit 45 Jahren sind wir einer der Marktführer unserer Branche mit weltweit rund 24.000 Kolleg*innen, die jeden Tag den digitalen Wandel mitgestalten – mit Überzeugung, Herzblut und viel Engagement. Let's shape tomorrow.

Besuche uns gerne auch auf unserer Karriereseite und auf LinkedIn.

#LI-GZ1

Who we are – Join the business behind the world’s brands

We’re Ingram Micro - a people‑first technology partner reaching nearly 90% of the world’s population. At Ingram Micro, innovation, responsibility, and collaboration power everything we do. If you’re excited by the future of AI, cloud, and security - and want to help shape it - let’s build tomorrow together.

How our team works – Driving growth through partnership

We connect vendors, partners, and customers to deliver impactful solutions. Through collaboration, data-driven insights, and shared goals, we turn global strategies into local success.

Our values in action – How we succeed together

At Ingram Micro, results matter - but how we achieve them matters just as much. We act with integrity, take responsibility for our commitments, and show courage in exploring new ideas.

Job Title: Product Manager – Dell Client Solution Group (CSG)

Role Overview
Ingram Micro is looking for a commercially driven Product Manager to lead the Dell volume portfolio. This role is responsible for product strategy, pricing, and growth, working closely with Dell and internal teams to maximize profitability and market share.

Key Responsibilities

• Manage and grow the Dell volume product portfolio
• Define pricing, positioning, and go-to-market strategies
• Drive revenue, margin, and inventory optimization
• Collaborate with sales teams to execute product plans and promotions
• Maintain strong relationships with Dell and key stakeholders
• Analyze market trends, competitor activity, and performance data

Requirements

• 3+ years of experience in product management (IT distribution preferred)
• Strong understanding of Dell portfolio and volume business
• Commercial mindset with focus on revenue and profitability
• Excellent analytical, planning, and communication skills
• Ability to work cross-functionally in a fast-paced environment

What We Offer

• Opportunity to manage leading global technology brands
• Dynamic and performance-driven environment
• Competitive compensation and career growth opportunities

Ingram Micro has earned Great Place to Work Certification™ for 2025-2026 in Canada! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This position is a hybrid role based in our Mississauga, Ontario office where you will work 3 days in the office and 2 days remotely.

Role: The Sr. Product Manager, Contact Center Platforms is accountable for transforming Ingram Micro’s global contact center ecosystem into a high-performing, standardized, and AI-enabled customer engagement platform, with primary ownership of NICE CXone. This role drives measurable improvements in customer experience, operational efficiency, and platform performance by stabilizing fragmented environments, implementing intelligent automation, and establishing a data-driven operating model. The position plays a critical role in building an AI-powered customer experience, enabling faster resolution, reduced customer effort, and scalable global support.

Responsibilities:

1. Platform Ownership & Vendor Accountability

• Own NICE CXone globally, including strategy, configuration, performance, and roadmap execution

• Standardize IVR flows, routing logic, and queue configurations across regions to ensure consistency

• Increase platform utilization and ROI by activating underused capabilities

• Manage vendor relationships and drive accountability for performance, delivery, and outcomes

2. Platform Stabilization & Operational Performance

• Lead initiatives to stabilize platform performance across all regions

• Reduce call abandonment, routing failures, and dropped interactions

• Establish operational governance and performance routines with clear accountability

• Implement measurement frameworks to enable visibility into queue and platform performance

• Drive sustained improvements in service levels and operational efficiency

3. Customer Experience, AI & Automation

• Own the end-to-end customer interaction journey across voice and digital channels

• Define and execute the AI-enabled CX strategy, including intelligent automation and engagement models

• Deliver AI-powered capabilities such as:

  • Conversational AI and virtual assistants

  • Intelligent IVR and self-service

  • Agent assist and copilots

  • Workflow automation and auto-summarization

• Design intelligent routing based on customer attributes, intent, and priority

• Increase automation to improve resolution speed and reduce manual effort

• Enhance agent workflows to improve productivity and consistency

4. Performance Management & Business Impact

• Establish a KPI framework tied to key business and customer outcomes, including:

  • Abandonment and answer rates

  • Average handle time (AHT) and quality

  • First contact resolution (FCR) and escalations

  • CSAT and Customer Effort Score (CES)

  • Automation and containment rates

• Deliver real-time performance visibility for leadership

• Use data insights to drive continuous improvement in CX and operational performance

5. Product Roadmap & Capability Delivery

• Execute a phased roadmap, prioritizing stabilization before expansion

• Deliver omnichannel and AI-enabled CX capabilities that improve scalability and consistency

• Ensure all initiatives produce measurable improvements in performance or experience

• Support integration readiness with platforms such as Zendesk, Netomi, and Dynamics

6. Cross-Functional Leadership & Execution

• Drive accountability across country operations for performance outcomes

• Partner with Infrastructure and Engineering to ensure platform scalability and reliability

• Build internal expertise to reduce reliance on vendors and improve speed of execution

• Communicate progress, risks, and outcomes clearly to executive leadership

What you bring to the role:

• Bachelor's Degree in Business, Technology or Engineering or equivalent.

• 8+ years of experience in Product Management, Customer Experience platforms, or contact center technologies.

• Hands-on experience with NICE CXone or comparable platforms (e.g., Genesys, Five9, Avaya).

• Proven track record of delivering measurable improvements through platform stabilization or transformation initiatives.

• Strong expertise in contact center operations, including IVR, routing, and queue management.

• Experience delivering AI-enabled customer experience solutions (automation, routing, agent assist).

• Exposure to omnichannel environments and global operations.

• Strong understanding of contact center KPIs and performance drivers.

• Knowledge of AI and automation in customer experience environments.

• Ability to translate strategy into measurable business outcomes.

• Strong vendor management and stakeholder accountability skills.

• Advanced analytical and problem-solving capabilities.

• *This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.

The typical base pay range for this role across Canada is $150,000 - $170,000 CAD per year. The ranges above reflect the potential annual starting base pay across all of Canada for all roles. Individual base pay within each range depends on various factors, including work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. This role is a new role and will not use AI for screening applicants.

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on a position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!

Equal Opportunity Statement

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to AODAFeedback@ingrammicro.com. This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micro’s Commitment to ESG (Environment, Social & Governance)

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here – Ingram Micro ESG.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Your role:

We are looking for a Senior Technical Billing Support Engineer to join our high-performing support team and provide expert-level billing technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex billing and invoice product issues, and contributing to continuous product and process improvement. As a Senior Billing TSE, you’ll be deeply embedded in our product ecosystem, collaborating across engineering, product, and customer-facing teams to ensure a top-notch customer experience.

Essential Responsibilities of your role:

• Responding to complex inbound Billing & Technical service requests over the phone and email per day directly with customers.

• Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure.

• Reconciling invoicing to vendor invoice or SAP and making data driven conclusions on resolution.

• Ability to process credit and debits as needed

• Reproduce issues, conduct root cause analysis, and work closely with engineering on bug fixes and feature requests

• Create and maintain internal runbooks, FAQs, and technical documentation

• Lead incident response or participate in on-call rotation for critical issues

• Identify billing support trends and partner with Product & Engineering on long-term solutions

• Accurately and efficiently log all issues and status updates in our internal tracking system.

• Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success.

• Supporting multiple cloud and hardware solutions

• Contributing to the development of service desk processes and procedures.

• Interacts closely with various departments and vendors to provide timely resolution on issues.

• Handling support requests from resellers, by staying on top of new features and enhancements and being a subject matter expert and providing diagnoses and issue resolution on our Platform.

• Triaging to internal and external teams, pushing for resolution within SLO’s by being the Customer advocate with Engineering, Development and 3rd party Vendor teams

What you bring to the role:

• 4–7+ years in billing technical support

• Experience processing credits and debits within an invoicing system

• Deep experience with relevant stack: SAP, SaaS platforms, APIs, databases, cloud services (AWS, Azure)

• Proven troubleshooting skills within billing and invoicing with the ability to think critically and communicate clearly under pressure

• Strong understanding of web technologies, integrations, or system architecture

• Experience working with ticketing systems (e.g., Zendesk, Jira) and knowledge bases

• Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills; with a customer-first mindset.

• Ability to prioritize user requests effectively and manage user expectations.

• Ability to balance attention to detail with expeditious execution in a fast-paced environment working.

• Passion for driving exceptional customer experience.

• Ability to work through ambiguity and thrive in a rapidly changing business environment.

• Strong analytical and problem-solving skills.

• High school diploma (or equivalent) required. Secondary degree preferred.

• Experience working with Webservers and Databases – Apache, IIS, MySQL, MSSQL and PostgreSQL

• Basic understanding or experience working on Linux environments

• Flexibility working some weekends and later hours to help fulfill a 24x7 business

• Passion for providing exemplary customer service, strong customer focus

• Eager to learn new technologies

• Good verbal and written professional communication, fluent in English.

• Self-motivated and proactive in performing duties

• Attention to detail

Nice to have:

• ITIL certification

• Microsoft Azure certification

• Hands-on experience with Cloud platforms, such as Microsoft Azure, AWS or GCP

• Programming/scripting experience on at least some of the following: Bash, Python, PowerShell, PHP Knowledge of SQL

• Exposure to virtualization and orchestration technologies such as Docker and Kubernetes

• Experience with JIRA and Confluence

#LI-SK1

The typical base pay range for this role across the U.S. is USD $49,500.00 - $79,200.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

About the Job

This role is central to our mission of driving operational excellence and financial integrity across Ingram Micro UK&I. You’ll have the chance to make a real difference by shaping the direction of a newly created finance function, implementing strong financial controls, and enabling smarter decision-making through insightful reporting and leadership.

What you can expect to be getting up to as a Comms-Care Finance Lead

As the senior on-site Finance lead in Northwich, you’ll lead a team of three, shaping operations and performance through the key responsibilities that follow:

• Ensure accurate and timely financial reporting compliant with US GAAP and Ingram Micro accounting policies
• Own statutory audit processes and build effective relationships with external auditors and tax advisors
• Enhance the financial control environment and consult with the UK&I Head of Finance on technical matters
• Partner with FP&A to develop decision-driving financial reports and performance metrics
• Support regional and global finance queries and act as primary escalation contact for financial matters
• Lead and mentor 2 direct reports, fostering a high-performance culture through coaching and development

To set you up for success, we are looking for the following skills and experience:

• Experience in Finance control roles
• Qualified Accountant (ACCA / ACA)

• Experience with SOX Compliance & Internal Controls
• Experience working within a US GAAP framework
• Knowledge of corporation tax and VAT
• ERP implementation exposure
• Proven ability in developing and managing internal control frameworks
• Excellent analytical and strategic thinking abilities
• Strong communication skills with the ability to simplify complex concepts
• Relationship-building mindset and confidence to challenge the status quo

Make an application to join the team!

None of this is achievable without great people, with a complete customer focus.
Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer an excellent base, commission, market-leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world-leading catalogue of technology-based learning.

About Ingram Micro

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

We are seeking a driven and customer-focused Professional, Inside Sales to support our Singapore market. This role involves managing end-to-end sales processes, including quoting, customer engagement, and coordination with resellers. The ideal candidate will have a strong foundation in IT sales and account management, with the ability to deliver excellent customer experience across pre-sales and post-sales activities.

Job Responsibilities:

• Manage IT sales operations for the AU market, including reseller engagement and account management

• Sell or renew products and services via phone and email, and promote vendor campaigns

• Execute end-to-end sales processes: quoting, order processing, email support, and post-sales follow-ups

• Prospect new customers, qualify leads, and provide ETA updates

• Maintain product and industry knowledge to support customer inquiries and sales efforts

• Coordinate with internal teams and channel partners to ensure smooth sales execution and customer satisfaction

Job Qualifications:

• With at least 3-4 years experience as an Inside Sales Representative (IT Sales)

• Experienced in Account Management (Prospecting, Profiling, and Upselling)

• Customer service experience is a must, preferably in a BPO/Tech industry

• College graduate of any Bachelor’s Degree course; undergraduates are welcome but should have at least 5 years relevant work experience

• Excellent English communication skills, strong presentation and negotiation skills

• Familiarity with SAP or other ERP systems is an advantage

• Willing to work on dayshift (AU time zone) and onsite for 10 days per month (scheduled for 2 consecutive weeks)

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

#LI-Hybrid

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This position is a hybrid role based in our Irvine, CA office.

Position Summary:

Ingram Micro is transforming support into a modern, AI-enabled global platform experience. We are looking for a visionary Senior Principal Product Manager to lead product strategy and roadmap execution for our Unified Support and AI Experience ecosystem. This is a highly visible leadership opportunity for someone who thrives at the intersection of AI transformation, customer experience, platform strategy, and operational scale. This role is ideal for a product leader who has successfully transformed enterprise support experiences within large SaaS, cloud, platform, or marketplace organizations and who understands that great AI experiences are measured not only by efficiency gains, but also by customer trust, usability, and human outcomes. You won’t inherit a static roadmap.

You’ll help define the future direction.

Why This Role Matters:

This is a rare builder opportunity to help define the future of AI-enabled support within one of the world’s largest technology distribution and platform companies. You’ll join a transformation already in motion, with executive visibility, mature AI initiatives already in production, and the opportunity to shape how AI and human expertise work together to deliver world-class support experiences globally.

Responsibilities:

• Define and execute the product strategy and roadmap for Unified Support globally.

• Lead AI transformation initiatives across chat, voice, self-service, claims, returns, and agent-assist experiences.

• Drive automation and intelligent workflow orchestration across high-volume support operations.

• Partner with Engineering, AI/ML, Operations, and CX leaders to deliver scalable platform capabilities.

• Build seamless omnichannel support experiences across customer, partner, vendor, and associate journeys.

• Influence executive stakeholders and bring strategic product vision — not just requirements gathering.

• Measure success through KPIs such as self-service adoption, containment, MTTR, ticket reduction, and CSAT.

What you bring to the role:

• Bachelor’s degree in computer science, Engineering, Business, or a related field.

• 8+ years of Product Management experience in enterprise SaaS, cloud, marketplace, or platform environments.

• Proven experience and able to build or scale unified support or customer experience platforms on a global scale.

• Strong AI transformation experience with production-level implementations.

• Experience with technologies such as Zendesk, ServiceNow, Salesforce, NICE, Netomi, or similar platforms.

• Deep understanding of conversational AI, intelligent automation, agentic workflows, and self-service ecosystems.

• Executive presence with strong communication and stakeholder management skills.

• Ability to balance AI-driven efficiency with customer experience and human outcomes.

• *This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.

#LI-SK1

The typical base pay range for this role across the U.S. is USD $158,900.00 - $270,100.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Test Footer

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

Responsibilities:

• Define sales strategies and act to generate long-term and short-term customer success and business results.
• Manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales, while expanding existing accounts.
• Territory identification and research, to formalize a go to market territory strategy and create qualified target account list within 30 days.
• Pipeline development through a combination of cold calling, email campaigns and market sector knowledge/intelligence. Adequate pipeline to ensure over-achievement within the designated territory.
• Manage the end-to-end sales process through engagement of appropriate resources including sales engineers, senior executives and partners.
• Periodic update of the Ingram sales reporting and pipeline reports including hosting of Quarterly Business Reviews (QBRs). This includes accurate monthly forecasting and booking delivery.
• Continuous improvement in self-research, learning and readiness on the new Ingram product offerings.

Requirements:

• Successful track record of new business sales, with the ability to prove consistent over achievement against targets.
• Ability to build reciprocal relationships with different parts of the business, partners and customers and identifies synergies across lines of business (LOBs) and acts on opportunities to integrate business, with credibility at all levels, including Lines of Business and CxO.
• Solid understanding of the IT industry
• Strong competency in building value proposition and positioning strong proposals
• Strong interpersonal skills with proven ability to communicate across all levels and effectively adapt to varied situations.
• Be creative with strong problem-solving skills and the ability to adapt and succeed in a fast-paced

Test Footer

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

Responsibilities:

• Define sales strategies and act to generate long-term and short-term customer success and business results.
• Manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales, while expanding existing accounts.
• Territory identification and research, to formalize a go to market territory strategy and create qualified target account list within 30 days.
• Pipeline development through a combination of cold calling, email campaigns and market sector knowledge/intelligence. Adequate pipeline to ensure over-achievement within the designated territory.
• Manage the end-to-end sales process through engagement of appropriate resources including sales engineers, senior executives and partners.
• Periodic update of the Ingram sales reporting and pipeline reports including hosting of Quarterly Business Reviews (QBRs). This includes accurate monthly forecasting and booking delivery.
• Continuous improvement in self-research, learning and readiness on the new Ingram product offerings.

Requirements:

• Successful track record of new business sales, with the ability to prove consistent over achievement against targets.
• Ability to build reciprocal relationships with different parts of the business, partners and customers and identifies synergies across lines of business (LOBs) and acts on opportunities to integrate business, with credibility at all levels, including Lines of Business and CxO.
• Solid understanding of the IT industry
• Strong competency in building value proposition and positioning strong proposals
• Strong interpersonal skills with proven ability to communicate across all levels and effectively adapt to varied situations.
• Be creative with strong problem-solving skills and the ability to adapt and succeed in a fast-paced

Test Footer

Test Footer

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

As part of our Hong Kong team, you will be at the forefront of driving vendor success in a highly competitive and opportunity-rich market. Working closely with leading technology vendors and channel partners, you will help translate business strategies into go-to-market initiatives that deliver measurable results across the ecosystem.

Key Responsibilities

• Liaise and negotiate with vendors on product-related matters
• Build and maintain strong relationships with vendors and channel partners
• Plan and execute go-to-market strategies for vendor initiatives
• Manage marketing strategy deployment and vendor-funded programs
• Analyze market trends and product performance to identify opportunities
• Present and pitch value propositions to resellers and end users
• Identify new business opportunities within the market
• Conduct seminars and deliver product training to partners

Requirements

• Degree or equivalent, preferably in IT or related disciplines
• Minimum 3+ years of experience in product management (IT preferred)
• Experience in B2B channel sales environment is an advantage
• Strong communication and presentation skills
• Analytical, creative, and commercially driven mindset
• Ability to work independently in a fast-paced environment under pressure

Test Footer

Te invitamos a formar parte de una gran empresa que establece sus bases en la responsabilidad, la integridad y el trabajo en equipo, ¡ésta es tu oportunidad!

En INGRAM MICRO nos encontramos en la búsqueda de un maravilloso talento humano que ocupe el rol de Especialista de Ventas Cloud Barranquilla. Quien asuma la posición deberá ser un PROTAGONISTA estratégico orientado resultados, adaptable a la dinámica del mercado de tecnología Cloud y con gran capacidad de autogestión en el desarrollo de negocios.

¿Sabías que? INGRAM MICRO…

Es el distribuidor de tecnología más Grande del Mundo que ayuda a las empresas a cumplir la promesa de transformación digital apoyado en un amplio portafolio de servicios y soluciones de tecnología de nivel global.

¿Qué puedes encontrar en IM?

• Un negocio en rápido crecimiento que te permite desarrollar al máximo tu potencial como profesional.
• Posibilidades de crecimiento y desarrollo profesional en Colombia y más de 40 países.
• Entendimiento de la industria de la tecnología de manera integral y posibilidad de aportar a su crecimiento y transformación.
• Una estrategia clara que valora, respeta y apoya al asociado.
• Altos estándares éticos y de sana convivencia.

¿Cuál será el objetivo de la posición?

Atender las solicitudes de cotización que llegan de parte del ecosistema de Partners, así como las que llegan por parte del team de ventas interno de Ingram, logrando la fidelización de los Partners, el soporte necesario antes y durante la gestión ventas a través de llamadas, visitas consultivas y participación de eventos, así mismo facilitando los procesos internos (crédito y cartera) para obtener ventas nuevas y recurrentes Cloud.

¿Cuáles serán tus principales responsabilidades?

• Generación de cotizaciones para los Partners y fuerza de ventas.
• Seguimiento al pipeline y al forecast de oportunidades.
• Cumplimiento de la cuota de objetivos trimestral.
• Capacitación constante y presentación de certificaciones Cloud.
• Visitas y agendamiento de QBR en partners estratégicos.
• Diligenciamiento y actualización del CRM de ventas.
• Gestión de temas administrativos para habilitación de los partners en el ecosistema de canales Ingram.

Requisitos y experiencia:

• Ingenieria de sistemas, Ingenieria de Software, Administración de empresas o afines.
• Mínimo 3 años de experiencia en ventas tecnología software
• Ideal conocimiento en venta Cloud
• Ingles Básico

¿Qué valoramos?

• Enfoque y generación de resultados.
• Excelentes relaciones interpersonales y comerciales.
• Capacidad de ejecutar hasta el final: Desde la estrategia hasta los detalles operacionales.

Let´s shape tomorrow 🚀

Join the business behind the world’s brands

We’re Ingram Micro—a people-first technology partner reaching nearly 90% of the world’s population. With operations in 57 countries and approximately 24,000 associates, we are redefining distribution and powering the global IT ecosystem. Through our innovative solutions, digital platform Ingram Micro Xvantage, and strong partner network, we help businesses grow faster, operate smarter, and achieve their ambitions—today and tomorrow.

How our team works: Driving accuracy, insight, and impact

Our Billing & Pricing Operations team plays a critical role in enabling financial integrity and operational excellence across global markets. By partnering with vendors, finance, and cross-functional stakeholders, the team ensures accurate billing, pricing transparency, and actionable insights that guide strategic decisions. Collaboration across regions and functions is key, as we continuously improve processes and deliver value at scale.

Our values in action: It works when we work together

At Ingram Micro, we are shaping the future with cutting-edge technology in a diverse, inclusive, and values-driven environment. Our teams thrive by delivering results with integrity, showing the courage to challenge the status quo, and using imagination to drive innovation. We take responsibility for our work and invest in the growth of our talent—because when we work together, we achieve more and create meaningful impact.

What you’ll do: Your role in making an impact

As a Billing & Pricing Operations Analyst, you will play a critical role in ensuring the accuracy, efficiency, and scalability of our financial operations. You will manage billing and pricing processes, analyze vendor contracts and financial data, and resolve complex discrepancies that impact business performance. Working closely with global teams, you will translate data into insights, build reporting solutions, and support data-driven decision-making. You will also identify opportunities to streamline operations, drive automation initiatives, and contribute to continuous improvement efforts that enhance service quality and operational resilience across the organization.

What you bring to the role: Your strengths, our vision

• A bachelor’s degree in Finance, Business, Analytics, or a related field, or equivalent experience

• Around 3–5 years of experience in billing, pricing, financial operations, or reporting environments

• Strong analytical and problem-solving skills, with experience handling reconciliations and large datasets

• Advanced Excel capabilities and familiarity with reporting tools; experience in SQL, Python, or Power BI is beneficial.

• Proven ability to collaborate with stakeholders, manage priorities, and drive resolutions in complex operational environments

• Exposure to automation tools, ERP/CRM systems, or cloud billing and pricing is an advantage.

Objetivo:

Ejecutar las actividades operativas del almacén de manera segura, eficiente y conforme a los procedimientos establecidos, contribuyendo a la correcta recepción, almacenamiento, surtido, empaque y embarque de productos para garantizar el cumplimiento de los niveles de servicio y la satisfacción de los clientes.

Responsabilidades Principales

• Recibir mercancía y validar cantidades, códigos y condiciones físicas de los productos.
• Realizar actividades de acomodo, etiquetado y almacenamiento de mercancía en las ubicaciones asignadas.
• Ejecutar procesos de surtido (picking) de acuerdo con las órdenes de trabajo y procedimientos operativos.
• Realizar actividades de empaque, asegurando la correcta preparación de pedidos para embarque.
• Apoyar en la carga y descarga de mercancía, siguiendo las normas de seguridad establecidas.
• Participar en inventarios cíclicos y físicos, contribuyendo a la exactitud del inventario.
• Mantener el orden, limpieza y seguridad en las áreas de trabajo.
• Reportar diferencias de inventario, daños de producto o cualquier anomalía detectada durante la operación.
• Cumplir con los indicadores de productividad, calidad y seguridad establecidos por la organización.
• Utilizar correctamente los equipos, herramientas y sistemas asignados para la operación.
• Cumplir con las políticas internas, procedimientos operativos y lineamientos de seguridad de la compañía.

Escolaridad

• Secundaria concluida (indispensable).
• Bachillerato concluido o trunco (deseable).

Experiencia

• Mínimo 6 meses a 1 año en almacén, logística, centros de distribución o actividades operativas similares.
• Deseable experiencia en recepción, surtido, empaque o inventarios.

Conocimientos

• Procesos básicos de almacén y logística.
• Manejo de escáner de códigos de barras o dispositivos RF (deseable).
• Control de inventarios.
• Normas básicas de seguridad industrial.

Competencias

• Trabajo en equipo.
• Orientación a resultados.
• Atención al detalle.
• Responsabilidad y disciplina operativa.
• Adaptabilidad al cambio.
• Organización.
• Compromiso con la seguridad.
• Comunicación efectiva.

Indicadores de Desempeño (KPIs)

• Productividad operativa.
• Exactitud en surtido y embarques.
• Cumplimiento de tiempos de operación.
• Exactitud de inventario.
• Cumplimiento de estándares de calidad.
• Cumplimiento de normas de seguridad.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

The Director of Customer Experience (CX) is responsible for defining and driving the end-to-end customer experience strategy across the enterprise, spanning all customer interactions - digital, operational, voice, and human. This role ensures that as the company evolves toward more AI-enabled and automated capabilities, customer experience is intentionally designed, consistent, and aligned to customer and business outcomes. The Director does not lead AI transformation directly, but plays a critical role in shaping how AI, automation, and digital capabilities are applied to improve customer journeys, reduce friction, and enable scalable, modern experiences, particularly for SMB and high-volume segments.

Your role:

Enterprise CX Strategy & AI Enablement

• Define and own the enterprise CX vision and operating model across all customer interactions

• Ensure customer experience is embedded into AI, automation, and digital initiatives

• Partner with Product, Engineering, and AI teams to align capabilities to real customer needs

• Ensure automation enhances, not degrades, customer experience

Customer Lifecycle & Journey Ownership

• Own end-to-end customer journeys (pre-sales through post-sales)

• Identify and eliminate friction across systems, channels, and teams

• Ensure consistency across digital, voice, and operational interactions

CX Modernization (SMB Focus)

• Drive modern CX strategy for SMB and Micro SMB segments

• Increase adoption of self-service and AI-assisted interactions

• Balance automation with high-value human engagement

CX KPI Ownership & Business Impact

• Define and govern CX KPIs (CSAT, CES, NPS, NRR, churn, cost-to-serve)

• Track experience-oriented automation metrics (self-service adoption, containment, effort)

• Ensure AI initiatives are measured against customer outcomes

Voice of Customer & Insights

• Establish a unified view of customer feedback across all channels

• Translate insights into prioritized, measurable actions

• Identify systemic issues across regions and functions

Cross-Functional Leadership & Accountability

• Lead CX governance across Product, Engineering, Operations, Support, Finance, Sales, and UX

• Drive accountability for customer outcomes

• Escalate systemic CX risks to executive leadership

CX + UX Partnership

• Partner with UX Design & Research to align journey-level needs with interaction design

• Ensure CX insights translate into enterprise-wide improvements

• Maintain consistency across customer interactions and product experience

Success in the role:

• Improvement in CSAT, CES, and journey KPIs

• Increased self-service adoption and effective automation

• Reduction in repeat contacts and escalations

• Measurable impact on NRR, churn, and cost-to-serve

• CX embedded as a core enterprise capability

What you bring to the role:

• Bachelor’s degree in business, technology, or a related field (MBA preferred)

• 10 + years of progressive leadership in Customer Experience, Operations, Product, or Platform environments

• Experience in organizations undergoing AI-enabled or digital CX transformation

• Proven ability to embed CX into automation and technology initiatives

• Strong understanding of lifecycle, multi-channel CX, and KPI-driven models

• Ability to balance automation with customer trust and experience quality

Leadership Characteristics

• Enterprise mindset

• Data-driven and outcome-oriented

• Strong executive presence

• Ability to operate across ambiguity

• Focus on simplification, scalability, and customer impact

#LI-JJ

The typical base pay range for this role across the U.S. is USD $171,300.00 - $299,800.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro believes there is no place in our society for social injustice, discrimination, or racism. As a company we do not – and will not – tolerate these actions.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

At Ingram Micro, we help businesses reach their full potential through the power of technology. Operating at a global scale and at the center of the IT ecosystem, we connect people, data, and innovation to solve complex challenges for partners and customers worldwide. Our mission goes beyond delivery—we enable transformation, growth, and long-term success through responsible, forward-looking technology solutions.

The role: purpose and impact

We have an excellent opportunity for an experienced AWS Modernisation Consultant to join our AWS services team and play a key role in supporting our continued growth plans. This is a blended pre-sales and delivery role, suited to a consultant who is equally comfortable shaping opportunities with customers and partners as they are leading the hands-on delivery of high-value engagements. The role is focused on AWS modernisation outcomes rather than pure migration or infrastructure deployment, helping customers evolve applications, platforms, and operating models through cloud-native architecture, automation, DevOps, observability, optimisation, and continuous improvement. Technical Consultants are expected to lead large and complex engagements, provide technical direction, and mentor fellow consultants. A typical AWS Modernisation Consultant will have five or more years’ experience in a technical consulting role, with strong experience designing and delivering AWS-centric modernisation solutions that create measurable business value.

Key responsibilities:

• Lead technical qualification, discovery, and solution shaping for AWS modernisation opportunities
• Facilitate customer workshops focused on application modernisation, platform evolution, cloud-native architecture, and operating model improvement
• Translate customer objectives into modernisation roadmaps, high-level designs, and commercially viable consultancy engagements
• Lead and contribute to proposals, estimates, and Statements of Work (SoW) for modernisation-led services
• Build trusted relationships with customers, channel partners, and internal technical teams to support opportunity progression and successful delivery outcomes
• Design and implement modern architectures using services such as containers, serverless, CI/CD, infrastructure as code, observability, and managed AWS services where appropriate
• Ensure consultancy engagements are delivered consistently, to a high standard, and in line with customer business, technical, and operational outcomes
• Produce, review, and maintain architecture, design, delivery, and handover documentation as required
• Support the successful transition of delivered solutions into customer operations through knowledge transfer, best practice guidance, and operational readiness
• Maintain a high level of industry awareness through continuous training and self-development
• Stay current with emerging and future technologies, products, and strategies
• Build and strengthen relationships with peers and cross-functional stakeholders
• Maintain strong commercial awareness of the EMEA Unified Services Centre and wider business solutions, practices, services, and offerings
• Develop and maintain awareness of internal Subject Matter Experts and their areas of specialisation

What you bring to succeed

• Five or more years’ experience in a technical consulting role
• Strong ability to operate across the full engagement lifecycle, from pre-sales discovery and solution design through to implementation and handover
• Excellent verbal, written, and presentation skills with the ability to communicate clearly to both technical and commercial audiences
• Demonstrates maturity, influence, assertiveness, and diplomacy
• Able to operate independently or as part of a larger, multi-disciplinary team
• Proven ability to technically lead and manage others on large-scale modernisation engagements
• Strong customer-facing consulting skills with the ability to influence stakeholders, shape outcomes, and build trusted relationships
• Deep knowledge within AWS modernisation disciplines such as cloud-native design, automation, observability, and optimisation
• Flexible and customer-focused approach, willing to go beyond expectations to deliver measurable value
• Ability to apply knowledge and expertise to solve problems beyond immediate areas of specialisation

We offer a competitive gross annual salary starting from €42,000, with the possibility of a higher package based on your qualifications and experience.

Why Ingram Micro

At Ingram Micro, you’ll find more than a role—you’ll find a platform for long-term success. We offer the opportunity to work at global scale, solve meaningful challenges using cutting-edge cloud and AI technologies, and continuously grow your skills through learning, certifications, and career development. Here, your expertise is valued, your ideas matter, and your impact reaches far beyond a single project.
Come shape tomorrow with us.