Beschreibung
Ingram Micro is a leading technology company for the global information technology ecosystem.
With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.
Responsibilities:
Coordinate and liaise with courier service providers to ensure seamless delivery processes.
Handle daily sales submissions through the intranet, ensuring processing is completed within the Service Level Agreement (SLA) of 2 hours.
Manage the delivery failure intranet portal by promptly submitting reported cases from couriers.
Manage the Local delivery intranet portal by promptly arranging the carrier supports.
Monitor daily courier shipment loads, taking proactive measures to ensure SLAs are consistently met.
Address inquiries via phone calls /WhatsApp / Microsoft team and emails from sales teams or couriers regarding shipment status.
Plan and oversee bulk shipment deliveries, coordinating details with couriers to ensure smooth operations.
Provide clear and precise instructions to couriers/movers regarding shipment details, Proof of Delivery (POD), cash, or cheque collection.
Act swiftly to resolve shipment issues, maintaining communication with couriers.
Organize freight quotes and transportation arrangements for special handling and project-related shipments in collaboration with outsourced couriers or movers
Coordinate with Sales team on daily shipments.
Coordinate with inter operation dept to achieve the operations SLA
Supporting trade shows on and offsite
Supporting cycle/ inventory counts.
Any other duties assigned by the supervisor.
Requirements
Diploma or degree in Logistics, Supply Chain, or a related field
Familiarity with air/sea shipment processes and shipping documentation
Proficiency in logistics software and tools like Microsoft Office / SAP application
Strong organizational and communication skills
Experience in warehouse / supply chain management is advantageous
Comfortable to work in warehouse setting
Ability to work independently and as a team
Fast-paced environment
