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Customer Success & Renewals Specialist

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Customer Success & Renewals Specialist

Beschreibung

Customer Success & Renewals Specialist

Location: Milton Keynes (Hybrid)

This role follows a 3-day office / 2-day home working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.

About the Role

We're looking for a commercially minded and analytical individual to join our Cisco team as a Customer Success & Renewals Specialist.

This is an exciting opportunity to work in one of the fastest-growing areas of technology, helping partners and customers get the most value from their software, services, and subscription investments.

You don't need to be a Cisco expert already. We're looking for somebody who enjoys working with data, spotting opportunities, building relationships, and helping customers make informed commercial decisions.

Whether your background is in sales support, account management, customer success, business operations, commercial analysis, licensing, renewals, or a similar role, we'd love to hear from you.

What You'll Be Doing

  • Analysing customer and subscription data to identify renewal, retention, and growth opportunities.
  • Supporting partners and sales teams with data-led recommendations and commercial insights.
  • Preparing quotations and proposals for software, subscription, and service opportunities.
  • Helping customers navigate renewals and ensuring they continue to gain value from their Cisco solutions.
  • Explaining licensing, subscriptions, and purchasing options in a simple and easy-to-understand way.
  • Building strong relationships with partners, customers, and internal stakeholders.
  • Working closely with Cisco specialists, account managers, and business development teams to drive growth.
  • Supporting training and knowledge-sharing initiatives across the wider Cisco business.

What We're Looking For

  • Excellent communication skills with the ability to explain information clearly and confidently.
  • A commercial mindset and an interest in identifying business opportunities.
  • Strong organisation and attention to detail.
  • The ability to build relationships with a variety of stakeholders.
  • Experience in sales support, customer success, account management, commercial analysis, operations, renewals, licensing, or a similar environment would be beneficial.

What we offer:

  • AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
  • Rising holiday allowance at Year 2 and Year 5
  • Birthday day off
  • Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
  • Employee discounts and wellness perks
  • Modern offices with breakout spaces, free tea and coffee, and a private wellness room
  • Development opportunities with clear career progression and training

We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com.

Make an application to join the team!
None of this is achievable without great people, with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.

London

UK Locations

The Ingram Micro group is made up of three areas across four locations. Ingram Micro Head office, Milton Keynes. Ingram Micro Operations, Crick Northamptonshire. Our services division know as Comms-Care, Northwich. Lifecycle Services, Norwich.

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Meet the team

As a Cyber security Account Manager. The colleagues are second to none, always supportive and willing to help which makes the environment so much easier and more comfortable to strive for more. At Ingram Micro we aim to have a collaborative culture which inspires creativity, and being a part of the organisation does not feel like just a role, it's a journey.

Jed Asanti Adjei Solutions Development Specialist
Jed136

Working at Ingram Micro has been a great experience, it has given me confidence and I love the challenge of solving complex problems. No day is the same, I’m learning new things, meeting new people, and gaining new experiences. I really appreciate the flexibility that Ingram Micro offer and I feel fulfilled and motivated, I’m grateful for the opportunity to work in such an exciting field with so much room for growth and career paths to choose from, so I am excited to find out where my journey will take me next.

Erica Thomas Growth Specialist
Erica55

During my 4 years with Ingram Micro I have learnt so much about myself. I remember my first day entering the office, my confidence was on a very low level, I was very nervous. I had so much support from my colleagues , manager and my partner. Now I can proudly say, I am a different person confident and I know what I want. Ingram Micro is a great place to start your career.

Magda Pitera Solutions Development Specialist
Magda32

As a General Manager in the Cloud Division with 10 years of experience at Ingram Micro, I have navigated a dynamic career trajectory, holding pivotal roles within the business. This journey has equipped me with a robust skill set, encompassing strategic leadership, team management, and a keen understanding of market dynamics. The diverse responsibilities I've undertaken have honed my abilities in driving sales, fostering client relationships, and implementing innovative business solutions.

Issam Bhathal General Manager - Cyber Security
Issam123

I joined Ingram Micro leaving the Agricultural industry. Since joining I have been given the tools and building blocks to progress my career through education, experience and opportunity which have been exceptional. Additionally, I have built strong and long-lasting friendships and relations, enjoyed the work and social aspects of the company, and have really appreciated the out of work charity support that Ingram Micro provides to the community.

Oliver Smith Customer Success Account Executive
Oliver155

I have been with the company for over a decade having started as a Product Manager. Ingram Micro is a fast-paced organisation that never stops and no one day is the same. Ingram Micro has helped me develop professionally throughout my career to get where I am today. There are online courses, off-site seminars available and most importantly associates are trusted in their roles to perform and learn throughout. I am currently part of the Future Executive Program, a commitment/ investment made by Ingram Micro and the Senior Leadership Team to develop and retain talent.

Wei Jung Chiang General Manager
Wei

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